Lenk Lodge reduces manual tasks by 50% within first weeks of moving to Mews
The Swiss boutique hotel save up to 45 minutes per day through payment automation, while over 50% of guests check in online
Mews, the industry-leading hospitality cloud, was chosen by Lenk Lodge to power its unique brand of hospitality, and in the space of only a few weeks has helped to transform operations and guest journeys.
The Swiss boutique property lies in the stunning Simmental valley in Switzerland. It offers hotel rooms and apartments, and hosts regular events like yoga retreats, seminars and workshops. The lodge reopened in December under new ownership and after migrating to Mews.
Raphael Simcic is Co-Director of Lenk Lodge, and Managing Director of SUM Hospitality, a consultant agency in digital hospitality solutions. He led the deployment of Mews in Lenk Lodge and is a certified Mews deployment partner.
“What’s great about Mews is its flexibility. Because Lenk Ledge is a small hotel, I set up a lean tech stack in a couple of hours to maximize efficiency and simplicity. We wanted to streamline every process, so we integrated a payment terminal with Mews Payments. That means we are completely cashless, and it works well, even in a market like Switzerland, which is still cash focused.”
This move to cashless payments saves the hotel 30-45 minutes every day on by automating billing and reconciliation, as well as eliminating the need to count cash and store it safely in the bank.
The reservation team has also experienced significant time savings through Mews Operations. Quotes and reservations can be made quickly and easily while on the phone to bookers, reducing the workload by 30-40%.
Lenk Lodge has embraced Mews Guest Experience, including an integrated booking engine, online check-in and online check-out. 31% of bookings are made directly through Mews Booking Engine on the hotel’s website; in 2021, the average in Switzerland was 14%.
51% of arrivals use online check-in, and 25% check out online. This reduces administrative tasks like manual registration forms, passport scanning and taking payments by more than 50%, allowing the team to focus on guest care, additional sales and hospitality that adds value.
“I always love seeing smaller hotels like Lenk Lodge lead the way with innovation, because it proves that size is no impediment to tech-led, guest-centric hospitality,” said Matt Welle, Mews CEO. “It’s impressive to see a property get such immediate results, and that only happens when hoteliers embrace cloud-native technology. Lenk Lodge is setting the example.”
