Oaky and Asksuite Partner Up to Enable Real-time Upselling Through Chatbot

Oaky and Asksuite join forces to enable guests to personalise their stay directly on the hotel’s website.

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Oaky, the hyper-personalised hotel upselling solution, is pleased to announce its latest collaboration with Asksuite, the leading provider of hotel chatbot solutions. This partnership aims to empower hoteliers to seize upsell opportunities on their direct booking websites in real time while providing extra convenience to guests and increasing the efficiency of guest communication.  

By including Oaky in the Asksuite chatbot, hotels can now deliver personalised upsell suggestions to their guests when they engage with the chat on their website. If your guest enquiries via your hotel’s chatbot regarding the possibility of late check-out, early check-in, parking, or other special services to enhance their stay, Oaky will provide actionable options directly in the chat, catering to guests' needs and allow them to book a service in just one click. 

"We are thrilled to join forces with Asksuite to bring this cutting-edge functionality to the hotel industry," said Clément Dénarié, Director of Strategic Partnerships and Alliances at Oaky. "By embedding Oaky's upselling capabilities directly into Asksuite, chatbots are no longer asking guests to email the hotel; instead, guests can finally personalise their stay straight from the website. A truly seamless guest experience."

“We’re so excited to partner up with Oaky, uniting our areas of expertise in a powerful integration for hotels and resorts. Upselling is one of the goals of this partnership so that hotels can take advantage of additional revenue 24/7/365 through a multilingual and omnichannel digital service.”

This advanced functionality also proves effective in saving time for both guests and hotel teams, as it streamlines guest communication and eliminates the need for lengthy calls, conversations and emails.


About Asksuite

Asksuite is a global leader in omnichannel intelligent communication for hotels and resorts. Its mission is to make reservation, marketing, and revenue teams unstoppable by turning service requests into direct bookings and revenue. Asksuite’s platform provides centralised control of all hotel communication channels with maximum automation. Asksuite has won #1 Best Livechat & Chatbot by HotelTechAwards for the third year in a row, consolidating its position as a worldwide reference for hotel tech solutions.

About Oaky

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 6 years in a row and is trusted by hotels, groups and chains across the globe, including the ONYX Hospitality & Radisson Hotel Group.