Oaky and HiJiffy Release Integration to Increase Upsell Revenue Through Conversational AI
Oaky launches integration with HiJiffy, the conversational communication platform for hotels, to enable seamless upsells across a wide range of messaging platforms.
Oaky, the hyper-personalised hotel upselling solution, recently partnered up with HiJiffy, the AI-powered communication platform for hotels. This allows joint clients to offer upsells directly on their guests’ favourite messaging platforms. The goal of this new integration is to give more travellers access to custom offers and increase ancillary revenue for hotels.
Today’s guests expect the ability to reach and interact with hotels via their messenger apps of choice. This preference extends to learning about and booking upselling offers. The integration between Oaky and HiJiffy addresses this and allows hoteliers to automatically promote their upselling deals on their guests’ most-used messaging platforms.
“We’re excited that this partnership between Oaky and HiJiffy is going live. Joining forces with them and leveraging their AI-powered communication solution for upselling will give hoteliers even more chances to wow guests with a personalised stay experience,” said Clément Dénarié, Head of Partnerships at Oaky.
The integration enables hoteliers to create upselling campaigns in HiJiffy and connect them with Oaky. As a result, guests can access a selection of relevant and personalised offers via their favourite messaging channels through the HiJiffy communication platform.
Both hoteliers and travellers benefit from this. Guests get to enjoy a more personalised stay because they can easily book upgrades, services and add-ons they value. Being able to do this via any messenger app, makes this process easier and more convenient for them. Combined with HiJiffy's conversational marketing approach, this increases the likelihood that travellers will read and react to offers, thus increasing conversion rates and revenue for hotels.
“The team at Oaky shares our dedication to creating an outstanding guest experience through personalisation. The new integration with HiJiffy takes things a step further by using our Guest Communications Operating System to make the upselling process even smoother for travellers,” said Tiago Araújo, CEO of HiJiffy.
HiJiffy is an innovative solution that centralises, automates, and measures all hotel customer service activities. It integrates innovative technology in a simple, dependable, and robust platform, which more than 1400 hotels in 30 countries rely on daily. The hotels using HiJiffy achieve an average automation rate of 80% and are able to respond to digital guest messages instantly, 24/7.