Oaky And Infor Team Up To Maximise The Upsell Potential For Hoteliers With A 2-Way Integration

Infor and Oaky realise a 2-way integration to ensure seamless and automated upsell management across the entire guest journey.

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Infor HMS, a leading cloud-enabled hotel management software, and Oaky, a hyper-personalised hotel upselling software solution, are pleased to announce a strategic partnership to integrate Infor's Hospitality Management Solution (HMS) with Oaky's platform.

With a strong presence in the US, as well as APAC and EMEA, Infor is specifically suited to help luxury and lifestyle hotel groups to optimise various aspects of hotel operations. By integrating two-way with Oaky, Infor HMS expands its ecosystems of advanced hotel tech solutions and enables its users to automate upselling and unlock previously untapped ancillary revenue opportunities, which leads to a boost in TRevPAR and tremendous time-saving benefits.

This partnership reinforces Oaky’s focus on providing innovative upselling tools to hotel chains and large modern hotel groups. In fact, luxury hotel chains such as APEX Hotels in the UK and Elite Hotels in Sweden already use the 2-way Oaky & Infor HMS integration to streamline upselling at their properties.

“We are excited to work with Oaky and their hospitality upsell application. The application integrates with Infor HMS to transform the way hotels enhance their guest’s stay experience. The integration allows the system to provide personalized recommendations prior to and during the guest hotel stay that include exclusive amenities to dining experiences, local attractions and upgraded room types.  Upsell technology empowers guests to shape their stay exactly as they envision it”, says Joe Vargas, SVP and General Manager of Infor Hospitality. “Upsell technology supports increasing revenue opportunities and drives enhanced guest experiences all focused on creating loyalty and guest satisfaction”. 

"We are thrilled to establish a partnership with Infor, given our shared commitment to enhancing the operational efficiency and guest experience of luxury and lifestyle hotel groups. With this collaboration, hotels can leverage novel revenue streams to drive growth and innovation", says Clément Dénarié, Chief Revenue Officer at Oaky.

The integration has just been rolled out and is already available to Infor HMS and Oaky customers globally.


About Infor

Infor is a global leader in providing industry-specific cloud applications for various industries. The Hospitality Management Solutions (HMS) is designed to meet the unique needs of the hospitality industry and help hotels and resorts to streamline their operations, increase revenue, and enhance the guest experience. The HMS platform offers a complete suite of tools for property management, revenue management, and guest engagement and is trusted globally by hotel groups and chains including Virgin Hotels, Belmond Hotels and Mandarin Oriental Hotel Group.

About Oaky

Oaky is an upselling software that helps hotels boost their revenue by offering relevant upgrades & services to their guests throughout the whole guest journey. With automation, segmentation & dynamic pricing, it maximises the average spend per guest and removes manual work. Oaky has been recognised as the Best Upselling Software by Hotel Tech Report for 6 years in a row and is trusted by hotels, groups and chains across the globe, including Hard Rock Hotels, Radisson Hotel Group and Shangri-La Hotels.