Oceana Launches INTELITY Platform, Elevating Guest Experience
INTELITY®, the provider of hospitality’s broadest guest engagement and staff management platform, announced today its partnership with Oceana, a newly redesigned 70-suite seaside retreat that combines the impeccable service of a world-class hotel with authentic personal connections, located in the heart of Santa Monica, CA.
Oceana was once home to Laurel and Hardy’s Stan Laurel, who moved into the building in 1958 and entertained many well-known celebrities, including Jerry Lewis and Dick van Dyke. The property has launched the INTELITY platform as a part of a $30 million renovation to further enhance its best-in-class service and better connect guests and staff.
"We're excited to partner with INTELITY," said Alex Landy, Senior Vice President of JRK Property Holdings, Inc. "With the in-room tablets, we can showcase Oceana’s amenities, dining opportunities, and the iconic local area, while simultaneously streamlining our operations for elevated guest experience and service. Our guests look for convenience and quality, and the INTELITY platform helps us provide that."
Guests can use the tablets to interact with staff throughout their stay and control everything from temperature to light settings with the swipe of their finger. Guests can also use the platform to make dining reservations or order room service, book spa treatments, access hotel promotions, retail offerings, receive information about the neighborhood, increasing the level of ease and relaxation throughout their stay. The special new service not only is an amazing tool for visitors, but it also allows Oceana staff to respond and track guests’ requests more efficiently, and the information received allows management to make more informed decisions for the stunning property.
In addition to the guest and staff-facing solutions, Oceana chose the INTELITY platform for its integrations with Oracle’s Opera and Micros, ALICE, and room control provider, Lutron. By incorporating INTELITY with Oceana’s existing technology stack, the property can maximize operational efficiencies and monitor all guest and staff activities on the property.
"We designed the INTELITY platform to be scalable across all property sizes so that any hotel can use it to streamline their operations and improve their guest experience,” said David Adelson, President & COO of INTELITY. “We are pleased to work with the Oceana team to bring their guests the convenience of on-demand service."
To learn more about the INTELITY platform or to schedule a demo, please visit the website.