Potawatomi Hotel & Casino Selects INTELITY for Complete Mobile Guest Experience

Potawatomi will advance guest experience with the addition of guest mobile app and staff facing software


INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced today a new deal with Potawatomi Hotel & Casino to implement the INTELITY platform throughout the property. Selected for its robust digital offerings, Potawatomi plans to deploy the complete suite of INTELITY’s strong staff and guest management tool. 

INTELITY’s cloud-based platform will further Potawatomi’s effort to provide a more digital connection and personalized guest experience. The mobile app and smart-room tablets provide an unparalleled level of convenience; guests can check-in pre-arrival, use a mobile key, request room service, order in-room dining, and make restaurant and activity reservations. Additionally, the INTELITY platform’s back-office system, GEMS®, will equip Potawatomi’s facility to streamline service, better communicate with guests through guest messaging, and deliver business insights to the management team, to help provide a personalized guest experience.

“We are always trying to figure out ways to provide our guests the best experience possible and this cutting-edge technology will be a fantastic amenity for hotel guests,” Potawatomi Hotel & Casino CEO and GM Dominic Ortiz said. “We aim to make big and bold changes to our guest amenities, and this INTELITY platform will help us do just that in our hotel.”

Located in Milwaukee Wisconsin, Potawatomi Hotel & Casino provides guests with endless entertainment options. With 500 guestrooms, multiple restaurants, and a full casino, this property requires the industry’s top technology to manage the fast-pace logistics more efficiently.

“INTELITY is excited to implement the complete system to Potawatomi. Our all-in-one platform will provide guests with a seamless experience with the Hotel and Casino. From messaging guests their hotel stay information including their mobile key to ordering food, guests will get a high-tech experience with INTELITY’s platform. Not to mention the benefits for the staff to track, manage and service guests at a high frequency” says Benjamin Keller, SVP of Sales & General Manager.

To experience the INTELITY platform and learn more about the Potawatomi partnership at G2E Las Vegas 2022 firsthand, visit booth #2614. For more information on the INTELITY platform or to request a demo, please visit www.intelity.com/demo. For more information about Potawatomi Hotel & Casino, please visit www.paysbig.com.


About Potawatomi Hotel & Casino
Set in the heart of Milwaukee, Potawatomi Hotel & Casino is Wisconsin’s premier entertainment destination, offering guests the best in gaming, dining and entertainment. The property features six award-winning restaurants, the intimate 500-seat Northern Lights Theater and more than 60,000 sq. feet of event space.  A 500-room, 19-story hotel, the second largest hotel in Milwaukee, opened in 2014 with a second tower unveiled in 2019.



INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY has won numerous awards including becoming the “Official Guest Engagement and Staff Management Platform Provider” of the distinguished Forbes Travel Guide. The INTELITY platform is used at boutique hotels, casino-resorts, luxury residences, global hotel brands and more in over 60 countries across 6 continents.