RMS and GoCardless Partner to Help Hospitality Operators Cut Payment Costs

RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with global bank payment provider GoCardless, to help hospitality operators tackle rising payment costs and margin pressures.

With card processing fees commonly sitting between 1.5% and 3%, and often higher for some online or manually entered transactions, payments remain a significant and often overlooked cost for hospitality businesses. For a mid-sized hotel processing $500,000 in annual card payments, this can equate to $7,500–$15,000 in fees each year, a cost that is becoming harder to absorb as regulatory scrutiny around surcharges increases across markets.

The RMS and GoCardless integration addresses these challenges by enabling operators to take direct bank payments, including direct debit and real-time payments, alongside cards, all within a single platform. This gives businesses greater flexibility in how they collect payments, while reducing costs and improving reliability across deposits, instalments, and longer stays.

Adam Seskis, CEO at RMS, said: “For a long time, payments have been treated as a back-office function in hospitality, but that’s changing quickly. As costs rise and guest expectations evolve, the way businesses collect payments is becoming a strategic decision. This integration gives hospitality teams more control, helping them lower costs and create a more reliable, scalable approach to revenue collection.”

Ian Boyd, General Manager, Australia and New Zealand at GoCardless, said: “Too many hospitality businesses are still relying on payment methods that weren’t designed for how they actually operate. Cards work well for one-off transactions, but they’re not always the best fit for deposits, instalments, or longer stays. We’re seeing a clear shift toward bank payments as operators look for more predictable, lower-cost ways to get paid.”

The partnership gives hospitality businesses a more cost-effective and dependable way to manage payments in an increasingly margin-conscious market.