ROOMDEX Announces New Automated Guest Services
Hotels Are Now Using Automation to Give Guests What They Want, While Increasing Ancillary Revenue
ROOMDEX, the leader in hotel upselling automation, is happy to announce the release of Upgrade Optimizer v1.5, which now includes Guest Services Automation. Hotels now have the ability to automatically market, sell and manage the upsell transaction of guest services such as (but not limited to) parking, breakfast, premium access areas, etc.
ROOMDEX’s Upgrade Optimizer is an automated hotel upsell tool that intelligently calculates the best upgrade offer price and timing to maximize upsell conversion. ROOMDEX hotels generate easy revenue from automated room upgrade and stay extension (early check-in and late check-out) upselling.
Most digital upsell solutions on the market still require the hotel staff to perform time consuming administrative tasks. The addition of the new ROOMDEX Guest Services feature set dramatically cuts the hotelier’s efforts in both the selling and transaction management of Guest Services. Instead, hotel staff only need to focus on the “last mile” – the actual in-person service delivery.
“Across our portfolio, we have had great success with ROOMDEX room upgrades and stay extensions,” said John Pedlow, SVP, Operations at Pacifica Hotels. “The response from our guests have been overwhelmingly positive. So, we are excited to be able to give them more ways to personalize their stay experiences from their phones.”
ROOMDEX began rolling out the enhanced feature set to pilot hotels earlier this month. “Compared to other the upsell solutions we’ve reviewed, ROOMDEX actually delivers on hotel automation,” said George Rouvelas, General Manager of the Hotel Juliani. “And that makes all the difference. We are both increasing our ancillary guest revenue numbers while eliminating the administrative overhead. The product is effortless and effective!”
“Hoteliers will always be in the business of giving guests what they want”, says Jos Schaap, CEO and Co-Founder at ROOMDEX. “We develop automation tools that help them stay out of the back office and focused on delivering service to their guests. ROOMDEX hotel software innovation breaks down old operational assumptions and delivers for both guest and hotelier in measurable ways.”
