ROOMDEX

Ranked 6 (out of 54) in Upselling Software

Upselling Software

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the...

Ratings Snapshot

Certificate of Excellence
Read 21 reviews
95%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

ROOMDEX’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Branded 6 verified reviews
    100%
  • Boutique 5 verified reviews
    96%
  • Extended Stay 4 verified reviews
    88%
  • Limited Service 4 verified reviews
    93%
  • Resort 1 verified reviews
    90%
  • Bed & Breakfast 1 verified reviews
    100%

ROOMDEX Overview

ROOMDEX Overview

ROOMDEX simplifies and monetizes the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. How? Automation is the cornerstone. ROOMDEX uses hotel reservation,guest data and its proprietary persona and price algorithms to deliver personalized digital offers in many guest preferred languages. ROOMDEX relieves hoteliers of the labor time required by other upselling...

About ROOMDEX View website

Founded in 2020 | Headquarters in Washington United States | 7 employees

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Founded early...

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
Browse integrations (7 verified)

What customers love about ROOMDEX

Like 95% recommend

SVP Ops & Assets from Branded

Finally an upgrade (and early arrival/late departure) software that is fully integrated and allows us to price room types and their individual discount off BAR dynamically. While demand is low at the moment we do see ear...

Hotel Manager from Boutique

Roomdex's ability to intelligently upsell the many unique features a hotel room can have makes it a great tool for maximizing revenue in a way we have not been able to before.

Area Director of Revenue Management from Branded

Finally, a user-friendly technology that solves and simplifies upsells, with revenue management in mind. Technolgy was carefully designed, and I have seen results in less than 30 days.

GM from Resort

Works in the background and provides incremental accommodation revenue that would usually be lost. Uses a nice analytical model that looks at ADR, Occupancy before proposing upgrade pricing to guest. Good customer serv...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A great upsell tool that focuses on simplicity for the hotel operations and therefore automation is key. It works beautifully as an addition to the Property Management System where it complements or better replaces the manual upsell process. Hoteliers will see instant ROI. But what I love the most i...

by Nicki Dehler (StayNTouch) on February 22, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Roomdex offers full automation with no maintenance, a very simple and effortless integration into the Property Management System, a convincing return on investment and most of all an expert team behind the product who are industry veterans in building great hospitality software!

by Nicki Dehler (StayNTouch) on February 22, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Try it - especially in combination with the StayNTouch PMS it works very well. The SNT PMS also supports Roomdex' free subscription service as a trial, you sign on, try it out and then decide. No risk to the hotelier!

by Nicki Dehler (StayNTouch) on February 22, 2021

See more answers (1)
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Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)

Want to go behind the scenes and see how ROOMDEX works?

Clients & references

References & testimonials

Testimonial avatar
It’s all quite simple, ROOMDEX does what it promises. It’s easy to use, fully integrated and there is no manual labor involved. And most importantly, the ROI is better than expected.
Hans Meyer Managing Director - Co-Founder at the Zoku Amsterdam
Testimonial avatar
What I didn’t anticipate was the early arrivals and late departures to do very well. Room upgrades are great, but the forgotten piece is the early arrivals and late departures. I think other hotels ...
Kevin Le Area Director Revenue Management at the Modus Hotels

Featured partners

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Awards & Certifications

techAwards empty image

ROOMDEX doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Netherlands
  • United Kingdom
  • Ireland
  • Norway

21 Verified ROOMDEX Reviews

Likelihood to Recommend
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Sep 15, 2021

ROOMDEX Review: Wonderful communication

General Manager from Boutique in Aliso Viejo (United States)

Recommend 9/10
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What do you like most?

Roomdex is easy to use and set up. There is constant communication between Roomdex and our hotel to ensure maximum incremental revenue is generated.

What do you dislike or think could be improved?

Can not think of anything at this point. Roomdex has been proactively working with us to overcome any minor hiccups we may have had.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Sep 02, 2021

ROOMDEX Review: Simple and great results

General Manager from Branded in Elland (United Kingdom)

Recommend 10/10
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What do you like most?

ROOMDEX ultimately simplifies the hotel room upgrade process. It does this with the guest in mind. By using data direct from the PMS system, it finds the perfect up sell for the guest and personalizes it...

What do you dislike or think could be improved?

The only negative I would say at the moment, is that it would be great to be able to up sell more products. Such as F&B products and or experiences.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Sep 02, 2021

ROOMDEX Review: Easy and Efficient!

Assistant Guest Relations and Brand Manager from Limited Service in Washington (United States)

Recommend 8/10
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What do you like most?

ROOMDEX automated messages make it quick and easy for guests to opt into upgrades, early arrival, and late departures. Some of the features and upsell options were not traditionally in our day-to-day proc...

What do you dislike or think could be improved?

It would be great to have access to a backend system to see the messages sent to guests with the specific price offers - some guests call and ask about the pricing offers and our front desk team does not ...

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a

Sep 01, 2021

ROOMDEX Review: Easy Money

Corporate Director, Revenue from Boutique in Aliso Viejo (United States)

Recommend 10/10
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What do you like most?

ROOMDEX is incredibly easy to get setup and running to start making you incremental revenue. The seamless integration with our Property Management System has made this a truly hands-off program that auton...

What do you dislike or think could be improved?

So far our experience with ROOMDEX has been a successful one. Being early adopters, any hurdles we faced initially were communicated to the ROOMDEX team, who were quick to address and resolve. We've been ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 01, 2021

ROOMDEX Review: Simple intellengent upselling

Group Revenue Manager from Branded in (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

The system allows us to manage upselling without any daily administration, it manages the offers based on avalability and offers flexible pricing. There is a seamless integration with our PMS provider whi...

What do you dislike or think could be improved?

We would like to be able to add more options for upsells into the system which I know the team are currently working on.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Jun 13, 2021

ROOMDEX Review: Revenue Enhancer!

CEO from Branded in Washington (United States)

Recommend 10/10
Full blue star
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What do you like most?

ROOMDEX is easy to use and has allowed us to capture as much revenue as possible during these difficult times.

What do you dislike or think could be improved?

• Since Roomdex is connected to inventory and rates, it would be beneficial if we can provide the option of staying additional room nights at x discount as an offer, saving us in housekeeping costs and ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
60 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Popular ROOMDEX Integrations

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