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ROOMDEX
4.7 (42 REVIEWS)
HT Score
16 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ROOMDEX
Ranked 12 (out of 63) in Upselling Software
ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Automation is the cornerstone of our pioneering hotel optimization platform.
95% recommended by 33 hotels
More than 50% of ROOMDEX’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of ROOMDEX’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Roomdex for its seamless integration with PMS systems, quick ROI, and ability to automate upselling and room upgrades. Users appreciate the incremental revenue generated with minimal manual intervention, helping to reduce operational costs while enhancing guest satisfaction through personalized offers. However, some users noted the need for more customization options and better reporting tools, as well as occasional instances of overselling.
Hoteliers Most Frequently Mention
What Types of Hotels ROOMDEX is Popular For
Size
23 | Large (75-199 room)
6 | Medium (25-74 room)
1 | Small (10-24 room)
11 | X-Large (200+ room)
Country
30 | United States of America
4 | United Kingdom
1 | Ireland
1 | Netherlands
1 | Norway
1 | Belgium
Type
18 | Bed & Breakfast & Inns
31 | Boutiques
13 | Branded Hotels
9 | City Center Hotels
14 | Airport/Conference Hotels
5 | Extended Stay & Serviced Apartments
1 | Hostels
7 | Limited Service & Budget Hotels
13 | Luxury Hotels
9 | Resorts
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
30 | North America
8 | Europe
Category
42 | Upselling Software
Didn’t find what you were looking for?
What is ROOMDEX?
Founded in 2020 | Headquarters in Washington (United States) | 7 employees
ROOMDEX is a hotel revenue management platform that specializes in automated upselling and room upgrades. Seamlessly integrating with existing Property Management Systems (PMS), ROOMDEX leverages smart automation to generate incremental revenue with minimal manual effort. Hoteliers benefit from quick ROI as the platform delivers high-margin revenue through personalized guest offers while reducing operational costs. By automating labor-intensive processes, ROOMDEX not only boosts the bottom line but also enhances guest satisfaction. Some users have suggested enhancements in customization and reporting tools, but overall, it provides a streamlined, efficient solution for hotel upselling.
Capabilities
Step 1: Sign up for a free trial
Step 1: Sign up for a free trial
Sign up for a free trial
Step 2: Configure your upsell options
Step 2: Configure your upsell options
Configure your upsell options
Step 3: Activate Roomdex
Step 3: Activate Roomdex
Activate Roomdex and let the automation do its thing.
Step 4: Reap easy revenue, impress your boss
Step 4: Reap easy revenue, impress your boss
Reap easy revenue, impress your boss
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Guest Services Upgrades
ROOMDEX sells guest services automation software for your hotel and handles transaction recording in your PMS. All you have to do is the last mile – the actual service delivery.
Room Upgrades
ROOMDEX automated upselling software is the hotel revenue manager’s secret weapon. Offer room upgrades with virtually zero effort, increase RevPAR and reap your ROI quickly. Our upsell tool for hoteliers requires only a quick setup and then zero ongoing management.
Attribute Based Selling (ABS)
When upselling through ABS, guests have more control over their hotel experience because individual guest preferences are the starting points.
Stay Extensions
Early check-in or late check-out has real value to your guest. In fact, our analytics show that guests are very willing to pay to customize their trip this way, providing an opportunity to increase net operating income growth.
ROOMDEX knows the operational challenge that stay extensions have presented in the past. That’s why we forecast inventory usage to make sure you don’t over-promise.
ROOMDEX Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ROOMDEX is the #10 most trending product in the Upselling Software category (out of 63) and the #580 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreROOMDEX’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ROOMDEX Pricing
Pricing Available By Request
ROOMDEX has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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The Perfect Upsell Every Time
Upsell - increase revenue with a personal touch
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Hotelier Rating
Hoteliers say
Hoteliers like Roomdex for its seamless integration with PMS systems, quick ROI, and ability to automate upselling and room upgrades. Users appreciate the incremental revenue generated with minimal manual intervention, helping to reduce operational costs while enhancing guest satisfaction through personalized offers. However, some users noted the need for more customization options and better reporting tools, as well as occasional instances of overselling.
AI-generated from the text of customer reviews
Looking for specific info?
10
Paid for itself
Front office manager from 200 to 499 room City Center Hotel in Auburn (United States of America)
Verified
2 years ago
Roomdex was easy to set in motion and almost immediately proved to be a worthy investment for my hotel. The software paid for itself and generated extra revenue within the first day or two of being implemented.
United States of America
United States of America
Front office manager
X-Large Hotel
10
Amazing tool with awesome AI
Director, Revenue & E-Commerce from 75-99 room Luxury Hotel in Montauk (United States of America)
Verified
2 years ago
With this software we were able to create a market for upgraded room types as well as amazing attribute upwelling. I couldn’t be happier
United States of America
United States of America
Director, Revenue & E-Commerce
Large Hotel
8
Upselling Software System
Head of Revenue and Distribution from 50-74 room Bed & Breakfast & Inn in London (United Kingdom)
Verified
2 years ago
RoomDex is a very userfriendly system with the capability of upselling additional products or services to guest after the confirmation station. The email sent through to guests are very neat / tidy and easy to upgrade as a customer.
United Kingdom
United Kingdom
Head of Revenue and Distribution
Medium Hotel
10
Easiest way to get additional revenue
General Manager from 50-74 room Boutique in New York City (United States of America)
Verified
2 years ago
Very easy tool, with no issues, that works on it own. No need for any additional work in house and additional revenue is coming our way.
United States of America
United States of America
General Manager
Medium Hotel
10
Easy Money!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Marina del Rey (United States of America)
Verified
2 years ago
The ease of the process for both staff and guests! We've earned a great ROI by capturing that incremental revenue.
United States of America
United States of America
General Manager
Large Hotel
10
Easy install, great team, great results
Director of Revenue from 200 to 499 room Bed & Breakfast & Inn in San Francisco (United States of America)
Verified
2 years ago
Loved working with the team to setup the property and got immediate results. No complaints. Would highly recommend to demo and connect with the team.
United States of America
United States of America
Director of Revenue
X-Large Hotel
9
Great Automated System for Room Upgrades
General Manager from 100 to 199 room Boutique in New York City (United States of America)
Verified
2 years ago
Roomdex has made the room upgrade process seamless at our property. As a GM, I can keep track of our room upgrades via the automated emails that I receive. It is also good to review our analytics and see how we can increase revenue and push for more upsells.
United States of America
United States of America
General Manager
Large Hotel
10
Packages
Front Office Manager from 50-74 room Bed & Breakfast & Inn in Pismo Beach (United States of America)
Verified
2 years ago
With RoomDex our packages (enhancements) are receiving more exposure to our guest. It is easy for guest to add to reservation and automatically placed on reservation
United States of America
United States of America
Front Office Manager
Medium Hotel
8
Best Support EVER!
Area Director of Revenue Operations from 100 to 199 room Boutique in West Hollywood (United States of America)
Verified
2 years ago
ROOMDEX literally has the fastest response time to client’s questions in the world of all the vendors I have worked with in my life long hospitality career and having done so many system integrations, implementations, and migrations!
United States of America
United States of America
Area Director of Revenue Operations
Large Hotel
9
Easy and efficient
Director of Revenue from 200 to 499 room Boutique in Bruxelles (Belgium)
Verified
2 years ago
Easy implementation and setup process. Roomdex delivers great results as of day one. The team is very proactive and helpful.
Belgium
Belgium
Director of Revenue
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
A great upsell tool that focuses on simplicity for the hotel operations and therefore automation is key. It works beautifully as an addition to the Property Management System where it complements or better replaces the manual upsell process. Hoteliers will see instant ROI. But what I love the most is that can be tried and tested for free and if it convinces - which it certainly looks to do - you take it!
Showing all answers to: "What does this product or service do well?"
A great upsell tool that focuses on simplicity for the hotel operations and therefore automation is key. It works beautifully as an addition to the Property Management System where it complements or better replaces the manual upsell process. Hoteliers will see instant ROI. But what I love the most is that can be tried and tested for free and if it convinces - which it certainly looks to do - you take it!
Roomdex is great for increasing revenue without any manual work required. The core of the product is automation, from setup to dynamic pricing. It determines all offers and pricing automatically and no efforts are needed to maintain the price or approve an upsell offer.
Question:
What differentiates this product or service from the competition?
Answer:
Roomdex offers full automation with no maintenance, a very simple and effortless integration into the Property Management System, a convincing return on investment and most of all an expert team behind the product who are industry veterans in building great hospitality software!
Showing all answers to: "What differentiates this product or service from the competition?"
Roomdex offers full automation with no maintenance, a very simple and effortless integration into the Property Management System, a convincing return on investment and most of all an expert team behind the product who are industry veterans in building great hospitality software!
It's hands off for the hotel and revenue management staff and starts generating ROI immediately.
It's really easy to use and has fully automated the upsell process. It can even dynamically translate offers for guests on the spot.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Try it - especially in combination with the StayNTouch PMS it works very well. The SNT PMS also supports Roomdex' free subscription service as a trial, you sign on, try it out and then decide. No risk to the hotelier!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Try it - especially in combination with the StayNTouch PMS it works very well. The SNT PMS also supports Roomdex' free subscription service as a trial, you sign on, try it out and then decide. No risk to the hotelier!
I would recommend to simply "Try it out" as they offer a free trial and as the integrations to our apaleo platform are free, it's a risk free very worthwhile trial at which at the end of it you'll already have ROI and since everything is automated, you don't have to worry about needing to put in a lot of effort to get started with it.
Recommended by
Nicki Dehler
VP Product
@
StayNTouch
Tamara Markotic
Head of Partnerships
@
apaleo
Nicki Dehler
VP Product
@
StayNTouch
Tamara Markotic
Head of Partnerships
@
apaleo
Are you a consultant or vendor that recommends ROOMDEX?
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ROOMDEX Integrations
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Support
Unverified
ROOMDEX has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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