ROOMDEX

Ranked 11 (out of 59) in Upselling Software

Upselling Software

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the...

Ratings Snapshot

Certificate of Excellence
Read 40 reviews
95%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #11 out of 59 in Upselling Software

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support

ROOMDEX’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutiques 20 verified reviews
    96%
  • Branded Hotels 10 verified reviews
    97%
  • Resorts 6 verified reviews
    95%
  • Luxury Hotels 6 verified reviews
    97%
  • Extended Stay & Serviced Apartments 5 verified reviews
    88%
  • Bed & Breakfast & Inns 4 verified reviews
    100%
  • City Center Hotels 3 verified reviews
    97%
  • Limited Service & Budget Hotels 3 verified reviews
    90%
  • Airport/Conference Hotels 1 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    100%
  • Vacation Rentals & Villas 1 verified reviews
    100%

ROOMDEX Overview

ROOMDEX Overview

ROOMDEX simplifies and monetizes the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. How? Automation is the cornerstone. ROOMDEX uses hotel reservation,guest data and its proprietary persona and price algorithms to deliver personalized digital offers in many guest preferred languages. ROOMDEX relieves hoteliers of the labor time required by other upselling...

About ROOMDEX View website

Founded in 2020 | Headquarters in Washington United States | 7 employees

ROOMDEX automates, monetizes and ultimately simplifies the hotel room upgrade process by putting the power of choice in the hotel guest’s hands. Founded early...

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Hotel Management Software
Browse integrations (11 verified)

What customers love about ROOMDEX

Like 95% recommend

SVP Ops & Assets

Finally an upgrade (and early arrival/late departure) software that is fully integrated and allows us to price room types and their individual discount off BAR dynamically. While demand is low at the moment we do see ear...

Hotel Manager

Roomdex's ability to intelligently upsell the many unique features a hotel room can have makes it a great tool for maximizing revenue in a way we have not been able to before.

Area Director of Revenue Management

Finally, a user-friendly technology that solves and simplifies upsells, with revenue management in mind. Technolgy was carefully designed, and I have seen results in less than 30 days.

GM

Works in the background and provides incremental accommodation revenue that would usually be lost. Uses a nice analytical model that looks at ADR, Occupancy before proposing upgrade pricing to guest. Good customer serv...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A great upsell tool that focuses on simplicity for the hotel operations and therefore automation is key. It works beautifully as an addition to the Property Management System where it complements or better replaces the manual upsell process. Hoteliers will see instant ROI. But what I love the most i...

by Nicki Dehler (StayNTouch) on February 22, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Roomdex offers full automation with no maintenance, a very simple and effortless integration into the Property Management System, a convincing return on investment and most of all an expert team behind the product who are industry veterans in building great hospitality software!

by Nicki Dehler (StayNTouch) on February 22, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Try it - especially in combination with the StayNTouch PMS it works very well. The SNT PMS also supports Roomdex' free subscription service as a trial, you sign on, try it out and then decide. No risk to the hotelier!

by Nicki Dehler (StayNTouch) on February 22, 2021

See more answers (1)
User avatar image User avatar image
Recommended by

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Want to go behind the scenes and see how ROOMDEX works?

Clients & references

References & testimonials

Testimonial avatar
It’s all quite simple, ROOMDEX does what it promises. It’s easy to use, fully integrated and there is no manual labor involved. And most importantly, the ROI is better than expected.
Hans Meyer Managing Director - Co-Founder at the Zoku Amsterdam
Testimonial avatar
What I didn’t anticipate was the early arrivals and late departures to do very well. Room upgrades are great, but the forgotten piece is the early arrivals and late departures. I think other hotels ...
Kevin Le Area Director Revenue Management at the Modus Hotels

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Case studies

Profile empty image

ROOMDEX doesn’t have any case studies available

Awards & Certifications

techAwards empty image

ROOMDEX doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Netherlands
  • United Kingdom
  • Norway
  • Belgium
  • Ireland

40 Verified ROOMDEX Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

January 30, 2023

ROOMDEX Review: Easy Money!

General Manager from Boutiques in Marina del Rey (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The ease of the process for both staff and guests! We've earned a great ROI by capturing that incremental revenue.

What do you dislike or think could be improved?

Honestly I can't think of anything. Automating the offer of upgraded rooms and early check ins or late departures is a great idea!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

December 05, 2022

ROOMDEX Review: Easy install, great team, great results

Director of Revenue from Branded Hotels in San Francisco (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Loved working with the team to setup the property and got immediate results. No complaints. Would highly recommend to demo and connect with the team.

What do you dislike or think could be improved?

Would love some cleaner looking reports that were easier to digest that we could present to different levels from on site team and above.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 20, 2022

ROOMDEX Review: Great Automated System for Room Upgrades

General Manager from Other in New York (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Roomdex has made the room upgrade process seamless at our property. As a GM, I can keep track of our room upgrades via the automated emails that I receive. It is also good to review our analytics and see ...

What do you dislike or think could be improved?

I am not sure I have suggestions for improvement at the moment. The software does what it is supposed to do for my property.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 20, 2022

ROOMDEX Review: Easy as pie

Director, Revenue & E-Commerce from Luxury Hotels in Montauk (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The AI set up is great! I don't have to worry about rooms being undercut and it allows me to get upsell revenue without having to think about it or even have labor costs. It's pure revpar improvement most...

What do you dislike or think could be improved?

Adding the ability to let guests add an additional night would be an amazing upgrade to the system. Otherwise, I enjoy all the aspects of the system!

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

August 30, 2022

ROOMDEX Review: Packages

Front Office Manager from Other in Pismo Beach (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

With RoomDex our packages (enhancements) are receiving more exposure to our guest. It is easy for guest to add to reservation and automatically placed on reservation

What do you dislike or think could be improved?

I don't think there needs to be any improvement. My team and myself do no have any issues when using Roomdex

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 24, 2022

ROOMDEX Review: Easy and efficient

Director of Revenue from Luxury Hotels in Bruxelles (Belgium)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy implementation and setup process. Roomdex delivers great results as of day one. The team is very proactive and helpful.

What do you dislike or think could be improved?

get back adjustments from PMS into Roomdex for accurate reporting (some guests cancel the upsell with the hotel before arrival, but it remains as sold in Roomdex)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular ROOMDEX Integrations

View all (11 ROOMDEX Integrations)