roommaster Earns 2025 Certificate of Excellence from HotelTechReport
Recognized by Hoteliers Worldwide for Innovation, Reliability, and Human-Centered Technology
roommaster, the modern hotel management software built for independent hoteliers, is proud to share that it has been recognized with the 2025 Certificate of Excellence by HotelTechReport, the global authority on hospitality technology reviews.
The Certificate of Excellence is granted to hotel technology providers that consistently earn exceptional ratings from verified hoteliers on HotelTechReport. This recognition highlights roommaster’s commitment to delivering intuitive, reliable, and human-centered technology that empowers independent hotels to compete confidently in an evolving industry.
“This recognition is especially meaningful because it comes directly from the hoteliers who use our software every day,” said Rachel Douglas, CEO of roommaster. “At roommaster, our mission is to remove technological barriers so independent properties can focus on what they do best, delivering unforgettable guest experiences. This recognition validates our belief that technology should serve hospitality, not the other way around.”
Technology Built by Hoteliers, for Hoteliers
For more than three decades, roommaster have powered independent hospitality around the world. Today, our modern, cloud-native platform gives hoteliers everything they need to manage daily operations effortlessly, from reservations and channel distribution to payments and guest engagement, all in one seamless system. Designed for the way hoteliers actually work, roommaster helps teams deliver exceptional guest experiences while intelligent tools work quietly behind the scenes to boost revenue and efficiency.
What sets roommaster apart is its foundation in real-world hospitality experience. The team behind roommaster brings over 125 years of hands-on hotel management expertise, with backgrounds ranging from front desk operations to revenue management and guest relations. This firsthand understanding of hotel workflows guides every product decision, ensuring that each feature solves genuine operational challenges and simplifies daily tasks.
“Many hotel technology providers offer only a fraction of what hoteliers truly need to run their business,” said Rachel Douglas, CEO of roommaster. “That’s why we built roommaster, to bring every essential tool together in one connected platform. From front desk to revenue management, our goal is to simplify daily operations and give hoteliers everything they need within a single, reliable system. We’re continuously building and innovating to ensure independent hotels can compete confidently and deliver the kind of guest experience that keeps travelers coming back.”
As roommaster continues to grow globally, the company remains focused on innovation that solves real operational challenges. Each enhancement to the platform is driven by direct feedback from hoteliers, ensuring new features deliver measurable results, whether that’s reducing manual work at the front desk, capturing more direct bookings, or improving guest satisfaction scores. This collaborative approach keeps roommaster evolving alongside the independent properties it serves.
Hoteliers using roommaster consistently report stronger performance across their operations. From faster front desk workflows and improved rate management to higher direct booking conversions, the platform helps properties save time and increase profitability without sacrificing the human touch that defines independent hospitality. By connecting departments, automating manual tasks, and giving teams a clear view of their performance, roommaster allows hoteliers to spend more time where it matters most, with their guests.
About HotelTechReport
HotelTechReport is the premier global research platform for hotel technology, serving over 1.5 million industry professionals annually. The platform connects hoteliers with the best technology solutions to improve guest satisfaction and operational efficiency. HotelTechReport is the leading global platform for hotel software reviews, rankings, and buyer education. With over 60,000 verified hotelier reviews and a proprietary scoring system that emphasizes customer outcomes, HotelTechReport is relied on by hoteliers in over 150 countries to make informed technology decisions. The platform is structured to answer common buying questions such as "What's the best PMS for my hotel?", and is the most reliable source for hospitality technology research. Its Certificate of Excellence program recognizes hospitality technology providers that consistently exceed customer expectations across product performance, support, and overall value delivery.
