Shiji Announces the Official Global Launch of Meridian Experiences

Shiji, the global leader in hospitality technology, today announced the official global launch of Meridian Experiences, a purpose-built solution that enables resorts and hotels to manage, sell, and fulfil the experiences that shape a guest’s stay, from spa treatments and golf tee times to tours, rentals, wellness programs, and destination activities.

The hospitality industry has spent years connecting rooms, reservations, and operations. Meridian Experiences extends that connectivity beyond the room, bringing spa, wellness, golf, leisure, and activities into the wider hospitality ecosystem. When used within the Shiji Platform, it orchestrates these experiences through a shared enterprise-wide guest profile and a single guest itinerary, giving resorts and hotels a more complete view of the guest journey.

Already supporting resorts and hotels around the world, Meridian Experiences provides a single environment for managing inventory, reservations, scheduling, guest profiles, payments, resources, and operational workflows across experience-based services. It can operate as a standalone product while also benefiting from native connectivity across the Shiji ecosystem.

“The experiences surrounding a stay are no longer secondary. They influence why guests book, how they remember a property, and whether they return,” said Kevin King, CEO of Shiji. “Meridian Experiences gives resorts and hotels one connected environment to turn those moments into stronger guest relationships and new revenue opportunities. By bringing the guest profile, itinerary, operations, and commerce together, we are helping hospitality brands deliver more personal experiences while running a more efficient business.”

Meridian Experiences combines Shiji’s global hospitality expertise with more than 25 years of specialist experience across the spa, activities, and golf market. Built by teams who understand the operational realities of luxury resorts, golf resorts, wellness destinations, and hotel groups, the cloud-based solution is designed to manage even the most complex experience environments.

Unlike point solutions built to manage individual operational areas, Meridian Experiences supports the full lifecycle of an experience within one environment. Resorts and hotels can manage availability, reservations, rates, correspondence, payments, staff, locations, and equipment while gaining greater visibility into guest engagement and ancillary revenue opportunities.

Key benefits include:

• Unified management of spa, golf, leisure, wellness, activities, and recreational services

• Centralized inventory, reservations, resource allocation, and scheduling

• Connected guest journeys across resort and hotel touchpoints

• A single guest itinerary when operating within the Shiji Platform

• Flexible rates, cashiering with integrated payment workflows, and guest correspondence

• Visual Planner for reservations, staff, locations, and equipment

• Greater visibility into guest engagement and ancillary revenue opportunities

• Connectivity with the broader hospitality technology ecosystem

• Advanced resource scheduling and commission management across staff, services, locations, and activities

“Most resorts still manage spa, golf, wellness, activities, staff, and equipment across disconnected systems. Meridian Experiences changes that,” said Anthony Hunt, Vice President, Strategy & Product. “It gives operators one purpose-built solution to manage the complete experience lifecycle, while connecting each booking to the wider guest journey. Whether Meridian is used independently or within the Shiji ecosystem, resorts gain a modern foundation that can support more experiences, simplify operations, and unlock greater commercial potential.”

Meridian Experiences is built on the Shiji Platform, Shiji’s purpose-built hospitality technology foundation. Developed in collaboration with some of the industry’s most demanding hospitality businesses, the platform was designed to put the guest at the center while connecting data and operations across the wider hotel environment.

As a standalone product, Meridian Experiences can support experience operations independently. When used as part of the wider Shiji ecosystem, it benefits from native connectivity with capabilities including property management, guest engagement, payments, distribution, and data intelligence. This allows resorts and hotels to connect experiences with more of the guest journey while reducing fragmented workflows and reliance on disconnected systems.

The global launch marks an important milestone in Shiji’s long-term vision to bring more of the guest journey together within one connected single operating environment, covering every stage from booking and arrival to on-property experiences, engagement, and ongoing loyalty.

For more information, visit Meridian Experiences.