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Shiji Meridian Experiences
4.6 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Shiji Meridian Experiences
Unranked in Spa Software
Effortless management for guest experiences beyond just rooms. Your all-in-one solution for spa, fitness, and activity reservations.
85% recommended by 64 hotels
Peninsula, IHG, Langham & 61 others
What is Shiji Group?
Founded in 1998 | Headquarters in China | 5025 employees
Shiji Meridian Experiences is an all-in-one platform designed for managing spa, fitness, and activity reservations, going beyond traditional hotel room management. It provides comprehensive solutions for simplifying scheduling, staffing, pricing, and resource coordination related to non-room guest services. This platform enhances operational efficiency by centralizing bookings and enabling flexible pricing, which in turn helps businesses deliver seamless and personalized guest experiences while driving ancillary revenue. By empowering teams with smart task management tools, Shiji Meridian Experiences is a valuable asset for improving customer satisfaction and operational productivity.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Shiji Group Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Shiji Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Shiji Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Shiji Group's Provided Description:
"Meridian Experiences is your all-in-one platform for managing spa, fitness, and activity reservations, streamlining operations beyond just rooms. It simplifies scheduling, staffing, pricing, and resource coordination across all non-room guest services, helping you deliver seamless, personalized experiences that guests love. With centralized bookings, flexible pricing, and smart task management, it empowers your team to operate efficiently while driving ancillary revenue."
FAQs
Capabilities
Simplify all guest reservations in one system
Simplify all guest reservations in one system
Centralize bookings for spa, fitness, golf, and activities in one platform. Meridian Experiences streamlines non-room reservations, enabling hotel staff to manage scheduling, availability, and inventory effortlessly while providing guests with a smooth and unified booking experience.
Automate staff scheduling and task alignment
Automate staff scheduling and task alignment
Automatically match staff to reservations based on availability and skill. Tasks are linked to bookings to ensure the right person, at the right time, with the right tools, leading to better service and less operational friction.
Boost revenue with flexible, smart pricing
Boost revenue with flexible, smart pricing
Support dynamic pricing strategies that respond to guest demographics and seasonal demand. From memberships to promotional discounts, Meridian Experiences empowers you to attract more bookings while optimizing margins.
Track guest itineraries with a visual dashboard
Track guest itineraries with a visual dashboard
Staff can easily view, manage, and update guest activity schedules in real time. A clear planner interface helps teams prepare for the day, avoid overlaps, and ensure every experience is executed flawlessly.
Create a seamless guest booking experience
Create a seamless guest booking experience
Give guests one simple way to reserve all services, from spa treatments to tennis lessons, across any device. A unified interface simplifies booking, confirmation, and itinerary management, boosting guest satisfaction.
Attract more guests
Attract more guests
Implement seasonal rates, memberships, and age-based discounts with ease. Help your activities appeal to a wider range of guests while accommodating different budget needs, demographics, and seasons.
Features
Reservations Managements
4/5 features
Payment
4/5 features
Upselling & Packages
4/5 features
Guest Communications
4/5 features
Available Add-ons & Modules
Task Management
Revenue Management Systems
Effortless task management for every reservation.
Link reservations to essential tasks for smooth staff and resource coordination. Enable efficient scheduling, ensuring all activities are perfectly timed and prepared for your guests.
Staff Management
Staff Collaboration Tools
Empower your staff with smarter scheduling and resource management. Meridian Experiences enables you to create staff profiles, match skills to guest needs, and manage shifts and PTO, all from one platform. Organize by department, reduce staffing gaps, and ensure the right team members are always in the right place. Accessible from anywhere with WiFi, this module keeps your operations running smoothly and your team supported every step of the way.
Revenue Optimizer
Revenue Management Systems
Maximize revenue with flexible pricing tools that adapt to guest demand. Meridian Experiences lets you implement seasonal rates, memberships, and age-based discounts effortlessly. Use booking insights to balance pricing and availability, minimize overbooking, and appeal to a broad range of guest needs across seasons and demographics, all while keeping inventory optimized and profitable.
Shiji Group Reviews Summary
Ease of Use
4.7/5
Customer Support
5.0/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Shiji Meridian Experiences is the #4 most trending product in the Spa Software category (out of 14) and the #159 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Shiji Group Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Shiji Group Case Studies
References
"We chose Shiji not only for their scalability and maintainability but the fact they hosted on Amazon Web Services (AWS) across multiple data centers provided the infrastructure and security we needed."
Wietse Bijzet
Group Director, Technology @
Park Centraal Amsterdam, part of Sircle Collection
"Having the ability to integrate our system with other third-party vendors and making sure that our technology stack meets the market’s tendencies were factors that had an influence in our decision."
Dan Keeping
IT Manager @
Dakota Hotel Glasgow
"Shiji Enterprise Platform supports our lean luxury model and gives us more ways to optimise the guest journey. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap."
Fabian Zellinger
VP Corporate Development @
Hotel Juliani
"We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties. We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."
Pauline Kaptein
Digital Director @
Fletcher Hotel-Restaurant Nieuwegein-Utrecht
"Delivering a world-class guest experience is paramount at The Peninsula Hotels, & we've found a partner in Shiji who is up to the task. They're pioneers in building systems that cater specifically to the unique demands of luxury hotels."
Michael Garcia
Group GM, Technology @
The Hongkong And Shanghai Hotels Limited
"Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy."
Lukas Kreienbühl
CFO/Head Services @
Grand Resort Bad Ragaz
"To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements."
Mohamed Awadalla
CEO @
Time Hotels Office
"Shiji’s innovative technology allows us to not only improve our back-of-house efficiency but also to truly raise the bar for guests during their stay at the Pfalzblick Wald Spa Resort. Installation went well!"
Volker Zimmermeier
Assistant Director @
Pfalzblick Wald Spa Resort
"We're excited to embark on this journey with Shiji. Our partnership reflects our commitment to staying true to our roots while embracing technology to enhance our guests' experience."
Heiko Buchta
GM @
Platzl Hotel
"In Shiji, we found a synergy between our vision for bespoke guest services and their advanced technological capabilities."
Bob van den Oord
CEO @
The Langham, Hong Kong
"Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice."
Avery Palos
SVP, CIO @
Cocobay Resort
Featured Customers
More Products by Shiji Group
Hotelier Rating
Looking for specific info?
10
Amazing support with quick response
Leisure Senior Supervisor from 200 to 499 room Bed & Breakfast & Inn in Hale (United Kingdom)
Verified
9 months ago
Whenever we have an enquiry, Shiji Group are very quick to respond and provide us with an effective solution to the problem. Great customer service.
United Kingdom
United Kingdom
Leisure Senior Supervisor
X-Large Hotel
8
Concept Cloud
IT Manager from 75-99 room Branded Hotel in PalmadeMallorca (Spain)
Verified
10 months ago
The best thing is the online access, it is no longer necessary to install the software on each computer, it is accessible from any PC in the hotel, simply by clicking on the link.
Spain
Spain
IT Manager
Large Hotel
10
Hilton Istanbul Bomonti Hotel - Eforea Spa
IT Supervisor from 500+ room Bed & Breakfast & Inn in Istanbul (Turkey)
Verified
10 months ago
I haven't had a chance to use the app much, but the technical support team works very well. They respond quickly to every e-mail.
Turkey
Turkey
IT Supervisor
X-Large Hotel
- 1
It looks like Shiji Group is not recommended by any hotels
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Shiji Group hasn’t been recommended by any experts or partners yet
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Support
Unverified
Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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