Guest Experience App STAY Exits COVID with More than Six Million Unique Users in 2021
The Spanish technology firm has digitized more than 1.000 hotels in over 60 countries in the so called new normal
Over 1.000 hotels with full digitized service offerings. More than 6 million tourists using their guest experience app in 2021. One million and a half transactions made by the users and an estimated amount of 250 tons of paper saved.
These are the figures of STAY, the Spanish technology company that leads the guest experience’s digital revolution after the COVID pandemic.
Among its clients, small hotels and big brands such as Meliá, RIU, NH or Barceló. Or American chains such as AMR Collection or Viva Wyndham.
What’s the secret of this guest experience company based in Madrid? In a matter of hours, and with affordable prices for big and small hotels, they turn their service offerings into digital.
From a huge Mexican resort with 6 restaurants, spa, private beach and clubs… To a boutique hotel in the most distant corner of the world.
How is this possible? Letting guests interact with the hotel and making the most of the services they offer through their mobile phones. From the moment tourists enter a hotel, until they check out. STAY adds a new digital communication channel that is boosting the concept of guest experience.
Food ordering, bookings, maps: Control it all from the palm of your hand
But in practice, how can STAY change guests’ lives once they check in and enter the doors of a hotel?
In recent times, we have adapted our mobile devices in order to interact with each other when we communicate or consume goods and services. STAY goes one step further, and helps hotels with a full guest experience system.
Boosting tourists’s experience with a complete, intuitive and easy to use app with which they can manage their stay in a very comfortable way. A couple of practical examples:
Mobile a room key; maps, food ordering or towels from the palm of the guest’s hand
Guests can order food from the palm of their hand. From their devices. They can even customize their hotel orders, with ingredients suitable for vegans or celiacs. They can also check interactive maps -resort, area, etcetera-, request new towels, book a table in the hotel’s restaurant. They can ask for a shampoo bottle if they have run out of gel, they can book a massage, or even be able to check out or use their mobile devices as the room’s key.
It sounds futuristic. But it is happening now. Covid has boosted the digital transformation in the hotel industry because they needed to adapt to the new normal. And the change is here to stay.
STAY is the best ally when a hotel wants to digitize its service offering in record time. Service differentiation, its fast and simple implementation, and the company’s adaptation to guests’ needs led the Spanish technological company to guest experience’s leadership, with over 6 million unique users in 2021. Times are changing in the hotel industry after the Covid pandemic. Definitely.
