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Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
STAY Guest App
4.8 (215 REVIEWS)
HT Score
46 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
STAY Guest App
Ranked 10 (out of 92) in Hotel Guest Apps
The Guest Experience OS used by the top hotel chains.
96% recommended by 184 hotels
STAY has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of STAY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how STAY boosts operational efficiency and guest satisfaction. The product excels in digitizing hotel services, reducing lines at the front desk and in room service, and offering real-time updates. Its integration capabilities, user-friendly CMS, and analytics improve internal processes and help hotels increase revenue, optimize staff workload, and enhance the guest experience. Issues include limited language options, a lack of phone support, and slow reporting updates.
What Types of Hotels STAY is Popular For
Size
1 | X-Small (1-9 room)
10 | Small (10-49 room)
31 | Mid-Sized (50-99 room)
141 | Large (100-499 room)
24 | X-Large (500+ room)
Country
77 | Spain
27 | Mexico
9 | Germany
9 | Italy
6 | Morocco
5 | Argentina
5 | Netherlands
4 | Colombia
4 | Portugal
2 | Maldives
2 | Bahamas
2 | United Kingdom
2 | Norway
2 | Brazil
2 | Chile
1 | Indonesia
1 | Netherlands Antilles
1 | Kuwait
1 | Turkey
1 | South Africa
1 | Greece
1 | France
1 | Ecuador
1 | Tanzania
1 | Uruguay
1 | Switzerland
1 | Austria
Type
105 | Resorts
91 | Branded Hotels
88 | Luxury Hotels
77 | Boutique Hotels
69 | Airport/Conference Hotels
65 | City Center Hotels
46 | Bed & Breakfast & Inns
23 | Limited Service & Budget Hotels
20 | Hostels
13 | Vacation Rentals & Villas
7 | Casinos
7 | Extended Stay & Serviced Apartments
2 | RV Parks & Campgrounds
1 | Motels
Region
112 | Europe
27 | North America
15 | South America
8 | Africa
3 | Asia Pacific
3 | Central America
2 | Middle East
Category
215 | Hotel Guest Apps
Didn’t find what you were looking for?
What is STAY?
Founded in 2012 | Headquarters in Madrid, Spain | 47 employees
STAY Guest App is a comprehensive Guest Experience Operating System designed to enhance operational efficiency and guest satisfaction for hoteliers. This platform digitizes various hotel services, significantly reducing wait times at the front desk and for room service, while offering guests real-time updates right from their smartphones. Its user-friendly Content Management System (CMS) and robust integration capabilities streamline staff operations, optimize workload, and help increase revenue. Additionally, the app provides valuable analytics, improving internal processes and enhancing the guest experience. Perfect for both hotel chains and independent hotels, STAY Guest App offers a straightforward and intuitive solution to elevate hotel life for both staff and guests.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of STAY products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
STAY Reviews Analyzed: 214
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
STAY Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by STAY
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
STAY's Provided Description:
"Top hoteliers use STAY’s Guest Experience OS to provide access to all hotel services from the guests’ smartphones. The hotel will reduce annoying queues at the front desk, streamline staff operations and increase consumption during the stay, among other benefits for both staff and guests. Over 1,000 hotels in 67 countries have trusted us to improve their guest's experience and take it to the next level. We work with a variety of prestigious hotel chains like NH Hotels, Meliá, Palladium, Berceló, RIU or AMR Collection, as well as independent hotels and resorts. Intuitive to use, simple to implement. It's always about finding the best solution to make hotel life easier for everyone. Guest Experience Made Easy."
FAQs
STAY Guest App Alternatives
Not sure if STAY is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Guest Directory
Guest Directory
Put all the essential info at your guests’ fingertips with an easy-to-find and always-accessible feature.
Booking System
Booking System
Provide easier access to your services and save your staff time by enabling reservations. Within seconds, your guests will be able to book what they need. You'll soon see an increase in transactions.
Mobile Ordering
Mobile Ordering
Empower guests to order and pay from their smartphones, eliminating wait times, streamlining operations, and boosting revenue, even in areas without staff presence.
Task Manager
Task Manager
Increase your team agility when it comes to taking care of guests. You'll be able to manage tasks and requests better if everything is centralized.
Restaurant Management
Restaurant Management
The restaurant business is all about organizing in a chaotic environment. Keep everything under control and maximize your restaurants’ performance.
Concierge Chat
Concierge Chat
Communicate with guests in real time with a live chat that will help your staff make your guest experience amazing.
Instant Feedback
Instant Feedback
Negative reviews hurt. Especially those you can avoid if you act quickly. Transform negative experiences into positive ones through real-time reviews.
Insights & Analytics
Insights & Analytics
Obtain real-time statistics on how your services are being used, so you know what works well and what needs to be improved. You'll make better decisions that help your business grow.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Ordering/Room Service
Mobile Ordering & Room Service
Enable guests to order right from their mobile device.
Mobile Room Key
Hotel Keyless Entry Systems
Plastic era is over. The keys are in their own smartphones so your hotel will save money.
Concierge
Concierge Software
Manage all your guests' needs within the one system. Provide the best guest experience.
Guest Surveys & Feedback
Guest Survey Software
Engage your guests with active listening. Get real time quantitative and qualitative feedback.
STAY Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, STAY Guest App is the #14 most trending product in the Hotel Guest Apps category (out of 92) and the #584 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSTAY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
STAY Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare STAY to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if STAY is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
9
All-in-one solution to streamline guest experience
Brand Manager from 100 to 199 room Branded Hotel in London (United Kingdom)
Verified
3 years ago
Ease of use to add or make any amends to the sections, flexibility within the sections for adding menus or booking options, how modern the platform looks and how easy it is for guests to use.
United Kingdom
United Kingdom
Brand Manager
Large Hotel
10
Great service
Subdirector from 200 to 499 room Branded Hotel in Marbella (Spain)
Verified
3 years ago
The speed in the management when some action is requested by the hotel. They are very effective and that is appreciated.
Spain
Spain
Subdirector
Large Hotel
8
Review at IT Level
from 200 to 499 room Resort in Campofelice di Roccella (Italy)
Verified
3 years ago
What I like the most is their capability of integration (we have lots of internal applications) and their support team
Italy
Italy
Large Hotel
10
Best Hotel Mobile App Ever!
CEO from 25-49 room Bed & Breakfast & Inn in Munich (Germany)
Verified
3 years ago
Easy to use - super intuitive and very powerful when it comes to Guest Experience. I love the fact that you can communicate with your guests and with your staff. Both parties benefit from this platform. We increased revenue by up-selling more products and services to our guests making everything more accessible and streamlining our staff op...
Germany
Germany
CEO
Small Hotel
10
Stay
operations from 500+ room Vacation Rentals & Villa in Fnideq (Morocco)
Verified
3 years ago
For us, the best value is the functionality and how they adapt to customer needs. It Is really easy to use.
Morocco
Morocco
operations
X-Large Hotel
10
Hosted Client Application
General Manager from 100 to 199 room Boutique in Madrid (Spain)
Verified
3 years ago
Fast and efficient attention by the app managers. The application is intuitive and easy to update by sending information by mail, it is also easy to make certain changes yourself. The information in the app is very well organized and it is easy to communicate to our customers the desired information.
Spain
Spain
General Manager
Large Hotel
10
great tool
Director de hotel from 75-99 room Boutique in Valladolid (Spain)
Verified
3 years ago
It is a very comfortable, agile and easy to use tool. Any questions, the attention of the people who manage it is very fast, and that is appreciated.
Spain
Spain
Director de hotel
Mid-Sized Hotel
10
Great team and great product!
CEO from 25-49 room Extended Stay & Serviced Apartment in Cape Town Central (South Africa)
Verified
3 years ago
Working with the team has been a pleasure! Fast and efficient responses. The App itself works great and everyone likes the look and features. We are happy with the product and can highly recommend.
South Africa
South Africa
CEO
Small Hotel
10
Hotel guest Apps
Quality Manager from 100 to 199 room Bed & Breakfast & Inn in Jakarta (Indonesia)
Verified
3 years ago
Give all the info online to the customer, we save paper and It can be change on the same day you decided to change it. No need to send to the printer.
Indonesia
Indonesia
Quality Manager
Large Hotel
10
Stay Empathy
Chief Sales and Marketing Officer from 100 to 199 room Branded Hotel in Sant Antoni de Portmany (Balearic Islands)
Verified
3 years ago
- Amazing empathy and flexibility to implement new functionalities in the APP, - Great know how about the travel industry sector, -
Balearic Islands
Balearic Islands
Chief Sales and Marketing Officer
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
When it comes to our main activity, they were able to get integrated with us through our Civitfun Hub in a very convenient way. Offering online check in among their functionalities was key for them and for anyone in the guest app sector. In fact, I would highlight that it is precisely the large variety of functionalities what makes STAY stand out among the rest.
Showing all answers to: "What does this product or service do well?"
When it comes to our main activity, they were able to get integrated with us through our Civitfun Hub in a very convenient way. Offering online check in among their functionalities was key for them and for anyone in the guest app sector. In fact, I would highlight that it is precisely the large variety of functionalities what makes STAY stand out among the rest.
Stay effectively provides hotel guests the opportunity to easily navigate all of the services that are offered by the hotel during their stay creating an increase of revenue as well as a great improvement in guest loyalty and experience.
STAY easily provide access to all hotel services from the guests’ smartphone, having all the hotel information in one place and in real time.
STAY streamline staff operations from a single platform and increase extra services hotel revenue during the stay
According to what I have seen, they are able to digitize the service offering of a hotel from the very beginning to the end. That includes offering all the information through smartphones and mobile phones, digitizing the room service, restaurant reservation, spa reservation, offering live surveys to the hoteliers and of course, linked to our integration, they are able to offer the mobile key.
It’s a solid tool, build up by a highly talented group of professionals that do now very well the hospitality industry and its needs. Joan and his team have been around enough to keep polishing their product to almost perfection.
Question:
What differentiates this product or service from the competition?
Answer:
My answer is going to be a bit similar, since as aforementioned, I would say that STAY offers a wide variety of services and functionalities that can be very helpful to fulfill the industry's requirements and the hotel guests' requirements too.
Showing all answers to: "What differentiates this product or service from the competition?"
My answer is going to be a bit similar, since as aforementioned, I would say that STAY offers a wide variety of services and functionalities that can be very helpful to fulfill the industry's requirements and the hotel guests' requirements too.
They have a very complete platform that covers not only the guest side but the staff side as well. They also make sure to take into account their users' feedback and needs to apply it to their multiple range of products.
It is a complete all-in-one solution for the guest experience. Very easy to set up and launch online and reliable and used in many large hotel chains, where STAY has faced and solved most of the typical challenges.
I would highlight that they are able to offer many functionalities, and that is very important in nowadays' hotel industry, as everyone uses a smartphone on a daily basis, and being able to do almost everything form the screen of your mobile phone/smartphone/Device is crucial.
They are an innovative company, highly motivated in constantly improving and adding to their platform what their customers need. They are set to exceed expectations. Their portfolio of customers is just impressive, working with the largest groups of hotels worldwide. It’s not only about excelling in technology but also in service. They do both really well.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
In this case, I would say that it is easy to get integrated with STAY, and as a guest, I would say that it is always convenient to have all the information and service offering of a hotel at your fingertips. So of course, I would recommend it. Thank you!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
In this case, I would say that it is easy to get integrated with STAY, and as a guest, I would say that it is always convenient to have all the information and service offering of a hotel at your fingertips. So of course, I would recommend it. Thank you!
Use this product if you'd like for your guests to get more out of their overall stay and experience at your hotel and if you are looking for a solution that not only increases your revenue but works to improve guest loyalty.
Based on our experience with this product, my advice would be to test the product in some hotels and clearly see all the benefits it can provide to your clients and staff.
Whenever I go to a hotel, I find it very useful to use an app or QR codes that help me to either communicate with the staff, or request amenities, room service or something to the housekeeping department. I think that these days, a guest app makes a difference, and there, STAY stand out among the rest.
Do not only take a decision based on price, but make sure you understand how important the integrations portfolio with the tech ecosystem Stayup is currently sitting at. You want to partner up with the right technology, customer service, but also with a highly respected company and team in the industry.
Recommended by
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Head of Product
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Are you a consultant or vendor that recommends STAY?
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Support
Verified Support
STAY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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What do you dislike or think could be improved?
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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