STAY Guest App

4.8 (214 REVIEWS)

HTR Score icon
HT Score  
69 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Guest Experience OS used by the top hotel chains.

STAY has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, STAY Guest App is the #9 most trending product in the Hotel Guest Apps category (out of 82) and the #349 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

STAY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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69 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About STAY Guest App
Founded in 2012 | Headquarters in Madrid, Spain | 47 employees
Top hoteliers use STAY’s Guest Experience OS to provide access to all hotel services from the guests’ smartphones. The hotel will reduce annoying queues at the front desk, streamline staff operations and increase consumption during the stay, among other benefits for both staff and guests. Over 1,000 hotels in 67 countries have trusted us to improve their guest's experience and take it to the next level. We work with a variety of prestigious hotel chains like NH Hotels, Meliá, Palladium, Berceló, RIU or AMR Collection, as well as independent hotels and resorts. Intuitive to use, simple to implement. It's always about finding the best solution to make hotel life easier for everyone. Guest Experience Made Easy.

Capabilities

Guest Directory

Booking System

Mobile Ordering

Task Manager

Restaurant Management

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Mobile Ordering/Room Service

Mobile Ordering & Room Service
Enable guests to order right from their mobile device.

INCLUDED

Mobile Room Key

Hotel Keyless Entry Systems
Plastic era is over. The keys are in their own smartphones so your hotel will save money.

PREMIUM ADD-ON

Concierge

Concierge Software
Manage all your guests' needs within the one system. Provide the best guest experience.

INCLUDED

Guest Surveys & Feedback

Guest Surveys & Feedback
Engage your guests with active listening. Get real time quantitative and qualitative feedback.

INCLUDED

Concierge Chat

Guest Messaging Software
Improve your communication with your guests.

INCLUDED

Pricing

Pricing Available By Request

STAY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

18 | Medium (25-74 room)

63 | Large (75-199 room)

122 | X-Large (200+ room)

Country

111 | Spain

26 | Mexico

9 | Italy

9 | Dominican Republic

8 | Germany

5 | Morocco

5 | Netherlands

5 | Argentina

4 | Colombia

4 | Portugal

3 | Netherlands Antilles

2 | United Kingdom

2 | Norway

2 | Chile

2 | Brazil

2 | Bahamas

2 | Maldives

1 | Uruguay

1 | Tanzania

1 | Switzerland

1 | Austria

1 | Ecuador

1 | France

1 | Greece

1 | Turkey

1 | Kuwait

1 | Aruba

1 | Jamaica

1 | Indonesia

1 | South Africa

Type

86 | Resorts

70 | Branded Hotels

60 | Luxury Hotels

48 | City Center Hotels

15 | Hostels

13 | Vacation Rentals & Villas

11 | Bed & Breakfast & Inns

10 | Boutiques

6 | Casinos

5 | Airport/Conference Hotels

2 | Limited Service & Budget Hotels

2 | RV Parks & Campgrounds

1 | Extended Stay & Serviced Apartments

1 | Motels

Region

145 | Europe

26 | North America

16 | Central America

15 | South America

7 | Africa

3 | Asia Pacific

2 | Middle East

Category

214 | Hotel Guest Apps

Hotelier Rating

Excellent
187
Very Good
22
Average
5
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (18)
  • Large (63)
  • X-Large (122)

Country

  • Spain
    Spain
    (111)
  • Mexico
    Mexico
    (26)
  • Italy
    Italy
    (9)
  • Dominican Republic
    Dominican Republic
    (9)
  • Germany
    Germany
    (8)
  • Morocco
    Morocco
    (5)
  • Netherlands
    Netherlands
    (5)
  • Argentina
    Argentina
    (5)
  • Colombia
    Colombia
    (4)
  • Portugal
    Portugal
    (4)
  • Netherlands Antilles
    Netherlands Antilles
    (3)
  • United Kingdom
    United Kingdom
    (2)
  • Norway
    Norway
    (2)
  • Chile
    Chile
    (2)
  • Brazil
    Brazil
    (2)
  • Bahamas
    Bahamas
    (2)
  • Maldives
    Maldives
    (2)
  • Uruguay
    Uruguay
    (1)
  • Tanzania
    Tanzania
    (1)
  • Switzerland
    Switzerland
    (1)
  • Austria
    Austria
    (1)
  • Ecuador
    Ecuador
    (1)
  • France
    France
    (1)
  • Greece
    Greece
    (1)
  • Turkey
    Turkey
    (1)
  • Kuwait
    Kuwait
    (1)
  • Aruba
    Aruba
    (1)
  • Jamaica
    Jamaica
    (1)
  • Indonesia
    Indonesia
    (1)
  • South Africa
    South Africa
    (1)

Region

  • North America
    North America
    (26)
  • Europe
    Europe
    (145)
  • Asia Pacific
    Asia Pacific
    (3)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (15)
  • Central America
    Central America
    (16)
  • Africa
    Africa
    (7)

Hoteliers say

NEW AI Review summary

Hoteliers like how STAY boosts operational efficiency and guest satisfaction. The product excels in digitizing hotel services, reducing lines at the front desk and in room service, and offering real-time updates. Its integration capabilities, user-friendly CMS, and analytics improve internal processes and help hotels increase revenue, optimize staff workload, and enhance the guest experience. Issues include limited language options, a lack of phone support, and slow reporting updates.

AI-generated from the text of customer reviews

Guest Experience Optimization
Mobile and User Experience
Operational Efficiency
Support and Service
CMS and Customization
Flexibility and Adaptability
Real-Time Updates
Integration Capabilities
Analytics and Reporting
Language Options
9

All-in-one solution to streamline guest experience

Brand Manager from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
18 months ago
Ease of use to add or make any amends to the sections, flexibility within the sections for adding menus or booking options, how modern the platform looks and how easy it is for guests to use.
Country United Kingdom
Brand Manager
Large Hotel
10

Great service

Subdirector from 200 to 499 room Branded Hotel in Marbella (Spain)

Verified
18 months ago
The speed in the management when some action is requested by the hotel. They are very effective and that is appreciated.
Country Spain
Subdirector
X-Large Hotel
8

Review at IT Level

from 500+ room in Campofelice di Roccella (Italy)

Verified
18 months ago
What I like the most is their capability of integration (we have lots of internal applications) and their support team
Country Italy
X-Large Hotel
10

Stay

operations from 500+ room Vacation Rentals & Villa in Roquetas de Mar (Spain)

Verified
18 months ago
For us, the best value is the functionality and how they adapt to customer needs. It Is really easy to use.
Country Spain
operations
X-Large Hotel
10

Hosted Client Application

General Manager from 100 to 199 room City Center Hotel in Madrid (Spain)

Verified
18 months ago
Fast and efficient attention by the app managers. The application is intuitive and easy to update by sending information by mail, it is also easy to make certain changes yourself. The information in the app is very well organized and it is easy to communicate to our customers the desired information.
Country Spain
General Manager
Large Hotel
10

great tool

Director de hotel from 75-99 room Branded Hotel in Valladolid (Spain)

Verified
18 months ago
It is a very comfortable, agile and easy to use tool. Any questions, the attention of the people who manage it is very fast, and that is appreciated.
Country Spain
Director de hotel
Large Hotel
10

Great team and great product!

CEO from 50-74 room Vacation Rentals & Villa in Cape Town (South Africa)

Verified
18 months ago
Working with the team has been a pleasure! Fast and efficient responses. The App itself works great and everyone likes the look and features. We are happy with the product and can highly recommend.
Country South Africa
CEO
Medium Hotel
10

Hotel guest Apps

Quality Manager from 100 to 199 room Luxury Hotel in (Indonesia)

Verified
18 months ago
Give all the info online to the customer, we save paper and It can be change on the same day you decided to change it. No need to send to the printer.
Country Indonesia
Quality Manager
Large Hotel
10

Stay Empathy

Chief Sales and Marketing Officer from 100 to 199 room Branded Hotel in Sant Antoni de Portmany (Spain)

Verified
18 months ago
- Amazing empathy and flexibility to implement new functionalities in the APP, - Great know how about the travel industry sector, -
Country Spain
Chief Sales and Marketing Officer
Large Hotel
10

Very useful and efficient

Head of marketing & ecommerce from 500+ room Branded Hotel in Tarragona (Spain)

Verified
18 months ago
ux and easiness of use / simple to set up / very giod customer driven functionalities / affordable for sme’s
Country Spain
Head of marketing & ecommerce
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 22

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

When it comes to our main activity, they were able to get integrated with us through our Civitfun Hub in a very convenient way. Offering online check in among their functionalities was key for them and for anyone in the guest app sector. In fact, I would highlight that it is precisely the large variety of functionalities what makes STAY stand out among the rest.

Question:

What differentiates this product or service from the competition?

Answer:

My answer is going to be a bit similar, since as aforementioned, I would say that STAY offers a wide variety of services and functionalities that can be very helpful to fulfill the industry's requirements and the hotel guests' requirements too.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

In this case, I would say that it is easy to get integrated with STAY, and as a guest, I would say that it is always convenient to have all the information and service offering of a hotel at your fingertips. So of course, I would recommend it. Thank you!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 12 recommend
Recommended by
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Germán March Founder @ Civitfun Hospitality
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Paula Navarro Global Partnership Manager @ Hotelinking
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Leonardo Llorente Head of Product @ ROIBACK
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Javi Juan Product Manager @ Onity
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Daniel Alzina CEO @ Hotelinking
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Germán March Founder @ Civitfun Hospitality
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Paula Navarro Global Partnership Manager @ Hotelinking
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Leonardo Llorente Head of Product @ ROIBACK
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Javi Juan Product Manager @ Onity
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Daniel Alzina CEO @ Hotelinking
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Are you a consultant or vendor that recommends STAY? Leave a recommendation

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Support

Verified Support

STAY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

96%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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