WebRezPro Enhances Guest Service Delivery with ALICE Integration
Combined solution supports management of hotel guest requests, boosting service response times, personalization and customer satisfaction
WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) now offers direct integration with ALICE, a leading hotel operations platform that streamlines internal communications, task management and service delivery. The combined solution empowers hotel staff to step up customer service response times and personalization.
Focused on operational excellence and guest satisfaction, ALICE connects all hotel departments via a single platform for centralized staff communications and task management, creating a better guest experience. ALICE breaks down the barriers between departments and fragmented systems by equipping hotel staff with modern tools to work together as a unified team to exceed the expectations of today’s guests.
Direct integration between ALICE and WebRezPro gives hotels a more complete view of their guests and improves customer response times. By automatically consolidating reservation data from the PMS with the ALICE application, the integration allows hotel staff to access all relevant guest information with guests’ requests in real time and triggers timelier guest messaging.
“For years, hotels have found it very difficult to leverage real-time information between systems and this gap has held back their ability to look after guests,” said Alex Shashou, President and Co-Founder of ALICE. “This integration between ALICE and WebRezPro breaks down that barrier, making it easier than ever for hotels on both platforms to offer seamless service and differentiate themselves in a competitive market.”
Through the interface, WebRezPro communicates reservation data, including new bookings, modifications and cancellations, to ALICE automatically for enhanced data accuracy and efficiency. Without a direct interface between the two systems, hotel staff must crosscheck reservation data manually, which can lead to data inaccuracy, delayed response times and missed opportunities for service personalization.
“We are pleased to offer our mutual customers a direct interface to ALICE, which will further help hoteliers harness their data to boost operations and guest satisfaction,” said Frank Verhagen, President at WWT. “ALICE ensures the whole hotel team is on the same page and, leveraging crucial PMS data, empowers staff to take customer service to the next level.”
ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Hyatt Hotels Corporation, Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, Fairmont Hotels & Resorts, and The Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2020, winner of Best Concierge Software, and Finalist for Staff Collaboration Software (Best in North America), Housekeeping, Facilities Maintenance Management, and Preventative Maintenance Software at the 2020 HotelTechAwards.