Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Owner/GM

8 months ago

Verified

... Rhode Island Owner/GM Review of WebRezPro ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck trying to extract guest email on a daily basis and the lady help me setup the whole process, it was super easy and she was super friendly. Unlike other PMS, WebRezPro's team is always around to help if you have any questions or issues. I highly recommend WebRezPro PMS to our clients around the world. And if you get Carrie Goode as your account manager you will be lucky because she always available ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck trying to extract guest email on a daily basis and the lady help me setup the whole process, it was super easy and she was super friendly. Unlike other PMS, WebRezPro's team is always around to help if you have any questions ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend ...

Manager

8 months ago

Verified

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

Manager

8 months ago

Verified

... Gosh, I really can't think of a thing! It is an amazing company and they stand behind everything they do. ...

Manager

8 months ago

Verified

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2 ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. I love it, I can monitor check in and outs on my mobile ...

Manager

3 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

General Manager

8 months ago

Verified

... You mean the negative side of WRP? To be honest, I cannot think of anything at all. I am not being paid for this review and I am being truthful when I say I just love this system and the people they ...

General Manager

8 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call, someone answers and the wait is always short ...

General Manager

8 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call, someone answers and the wait is always short. Everyone I have dealt with for three years has been courteous ...

General Manager

8 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call ...

General Manager

8 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call, someone answers and the wait ...

Marketing & /Sales

8 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed by the ease of navigation for an old boy like me who in not a tekkie. But best of all is the immediate responses I've received for "help" requests. For instance, I spend my winters in New Zealand and due to connectivity issues, have had to request assistance as well as coaching. In spite of the time ...

Marketing & /Sales

8 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed by the ease of navigation for an old boy like me who in not a tekkie. But best of all is the immediate responses I've received for "help" request ...

Regional Operations Manager

3 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were ...

Regional Operations Manager

3 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude and remarkably ...

Regional Operations Manager

3 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the most simple system we have every used. Reservations are very easy to make and checkin is very quick. I also like this because it makes our guests happier with our property ...

Manager

3 months ago

Verified

... Amusement park campground seeks cloud property management software with seamless online bookings to "get it right the first time" for campers. ...

Manager

3 months ago

Verified

... WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would ...

Store Manager

3 months ago

Verified

... Webrez Pro has helped our Inn significantely! ...

Owner

3 months ago

Verified

... once you are up and running and somewhat familiar with the system it is definitely an improvement and more efficient. The support team is also very helpful and responsive ...

Owner

3 months ago

Verified

... once you are up and running and somewhat familiar with the system it is definitely an improvement and more efficient. The support team is also very helpful and responsive ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the activity engine. The WebRezPro support team are already looking ...

Lodging Manager

2 months ago

Verified

... Highly recommended for small to mid-size properties ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable. The system itself is very stable. There is rarely, if ever an outage of the system. Changing rates and adding rates or packages is very easy. The online reservations (guest-facing) system is very sleek and modern looking and customizable. Can add booking options with pictures, which helps in upselling. Has great communication features for staff, including alarms, notes and housekeeping ...

Guest Services

1 months ago

Verified

... WebRezPro makes managing our resort easy and they always in our corner to support our needs. ...

Guest Services

1 months ago

Verified

... We find WRP very easy to use and we love the ability and support to integrate with other booking sites, which allows us to access more potential customers. We find the support we receive by WRP to be very quick, informative ...

Hotel Manager

1 months ago

Verified

... Although the way they do it is not helpful, the support reps do reply to my questions and issues promptly. ...

Hotel Manager

1 months ago

Verified

... Although the way they do it is not helpful, the support reps do reply to my questions and issues promptly. ...

Hotel Manager

1 months ago

Verified

... I ask for a phone call, but they send me links to their impossible to navigate user manual. We don't use half of what's available because of this. Three years ago, the support was an actual person who called to help you. Now I get a link and a literal "good ...

Residence Life Secretary

1 months ago

Verified

... I can't think of anything that needs improvement from my viewpoint. Questions are answered in a timely and professional manner. ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment ...

Office Manager

1 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images that appear to save successfully but then don’t display on the booking portal. These issues impact the overall efficiency of our operations, and we hope to see improvements to make WRP more user-friendly and responsive for high-capacity parks like ours. Additionally, we’ve found that it can be difficult to reach someone who is familiar with the unique operations of our park or our specific policies. While we are able to connect with support staff, they often don’t fully understand our needs due to the way our resort ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique ...

Office Manager

1 months ago

Verified

... Good Client Care, Not Super User Friendly ...

Office Manager

1 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images that appear to save successfully but then don’t display on the booking portal. These issues impact the overall efficiency of our operations, and we hope to see improvements to make WRP more user-friendly and responsive for high-capacity parks like ours. Additionally, we’ve found that it can be difficult to reach someone who is familiar with the unique operations of our park or our specific policies. While we are able to connect with support staff, they often don’t fully understand our needs due to the way our resort ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support ...

Owner/CEO

1 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has been handled ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular payment gateways and marketing platforms, could greatly enhance operational efficiency. The customer support team is generally responsive, but wait times for complex issues can be lengthy. Implementing a live chat feature for quicker resolutions or expanding the knowledge base with more detailed ...

Boss

1 months ago

Verified

... Webrez for Farm stay ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward user interface and links well with Airbnb and VRBO. I have my email templates set and the credit card payment is taken at automatically at the time of booking. The app ...

Memory Curator

25 days ago

Verified

... * I have always been able to reach someone regarding tech support and they have always been able to assist me with the issue quickly. *Service has been warm and welcoming at all times. *On-boarding ...

member, LLC

13 days ago

Verified

... Had a very good built-in booking engine; they now upgraded that and it is even better. Customer support is always available AND they always follow up with answers and assistance. ...

Resort Manager

11 days ago

Verified

... The price point for this program is affordable for almost every business. The team is flexible and has worked with us to program different components specific to our business. The team is helpful and ...

Owner

1 months ago

Verified

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

Assistant General Manager

8 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important to us from the accounting perspective and they open ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization ...

Owner/Treasurer

8 months ago

Verified

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been ...

Owner/Treasurer

8 months ago

Verified

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything ...

Principal & CEO

1 months ago

Verified

... Webrez pro has been a great solution for integrating AirBnb and smart locks into our 4-unit airbnb rental. Housekeeping is easy to manage and the support is responsive. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Regional Operations Manager

3 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were using or compared to when shopping, but in the nearly three years we been with them improvements have been continuous ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the most simple system we have every used. Reservations are very easy to make and checkin is very quick. I also like this because it makes our guests happ ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the ...

Manager

3 months ago

Verified

... Amusement park campground seeks cloud property management software with seamless online bookings to "get it right the first time" for campers. ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Owner

3 months ago

Verified

... Web Rez Pro PMS implementation, first impressions and feedback ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable. The system itself is very stable. There is rarely, if ever an outage of the system. Changing rates and adding rates or packages is very easy. The online reservations (guest-facing) system is very sleek and modern looking and customizable. Can add booking options with pictures, which helps in upselling. Has great communication features for staff, including alarms, notes and housekeeping notes. I love that you have unlimited space for notes on each reservation. Another great feature is the waitlist. Once someone is on the waitlist, if the room becomes available, you can use the template ...

Office Manager

2 months ago

Verified

... We operated a short term vacation rental company and have been using Webrezpro for over 10 years. It allows us to integrate our calendars with various other platforms so we can manage the flow ...

Guest Services

1 months ago

Verified

... It would be helpful if customer information could be saved in the POS system as we have annual customers we bill via POS and having their profiles to bring forward (customer information, payment ...

Guest Services

1 months ago

Verified

... It would be helpful if customer information could be saved in the POS system as we have annual customers we bill via POS and having their profiles to bring forward (customer information, payment ...

Boss

1 months ago

Verified

... I think that it could be a little more user friendly but overall I am happy with the system now that it’s up and running. ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward user interface and links well with Airbnb and VRBO. I have my email templates set and the credit card payment ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward user interface and links well with Airbnb and VRBO. I have my email templates set and the credit card payment is taken at automatically at the time ...

Reservations Manager

1 months ago

Verified

... I would like a schedule to be sent to my cleaners- not just them checking the link but having notifications. something like Turnover Airbnb. would like this system to at the least be compatible with ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward user interface and link ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something ...

Reservations Manager

1 months ago

Verified

... I would like a schedule to be sent to my cleaners- not just them checking the link but having notifications. something like Turnover Airbnb. would like this system to at the least be compatible with Turnover (it's not at the moment) With credit card expiry dates, I would like to just update the new expiry but instead have to get all the credit card info from the guest again. This makes it so it's not just a simple email but having to secure the cc number and CVV over the phone. My guests are sometimes suspicious that they have to give all of their information ...

management

10 days ago

Verified

... In the iteractive calendar view selected unit type can be viewed so now you have only specific room type that you choose and there is no human errors made during switching the rooms for current or ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Owner/GM

8 months ago

Verified

... I would love if WebRezPro was integrated with Google Hotels. I truly think this would be beneficial for everyone. ...

Senior Vice President of Sales

3 months ago

Verified

... Exceptional customer service, very intuitive interface, affordable, APIs ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful ...

Owner/manager

2 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Owner/manager

2 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Principal & CEO

1 months ago

Verified

... Webrez pro has been a great solution for integrating AirBnb and smart locks into our 4-unit airbnb rental. Housekeeping is easy to manage and the support is responsive. ...

Manager

3 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Office Assitant

1 months ago

Verified

... Ability to manage multiple interfaces at once ...

Office Assitant

1 months ago

Verified

... Ability to manage multiple interfaces at once ...

Marketing & /Sales

8 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed by the ease of navigation for an old boy like me who in not a tekkie. But best of all is the immediate responses I've received for "help" requests. For instance, I spend my winters in New ...

Regional Operations Manager

3 months ago

Verified

... Boutique Hotel Group Finds a Modern PMS that Supports their Properties’ Operational Objectives and Company Culture ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the platform is always up to date with the latest technology. WebRezPro offers numerous ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate ...

Guest Services

1 months ago

Verified

... WebRezPro makes managing our resort easy and they always in our corner to support our needs. ...

Guest Services

1 months ago

Verified

... We find WRP very easy to use and we love the ability and support to integrate with other booking sites, which allows us to access more potential customers. We find the support we receive by WRP to be ...

Manager, Group Sales

1 months ago

Verified

... Group folio settings could be linked better to customer fillable spaces. Hourly booking spaces could reflect same booking policies as room reservations. ...

Owner/CEO

1 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular payment gateways and marketing ...

Reservations Manager

1 months ago

Verified

... I would like a schedule to be sent to my cleaners- not just them checking the link but having notifications. something like Turnover Airbnb. would like this system to at the least be compatible with ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward user interface and links well with Airbnb ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward user interface and links well with Airbnb ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for ...

Managing Director

28 days ago

Verified

... Ease to use Software that is customizable, includes a booking engine, lots of add on integrations, and great support staff. ...

Curator

26 days ago

Verified

... We have been a long-time user of WebRezPro. We chose the company and their platform because was a Canadian company (and we believe in supporting local whenever possible), with an easy to use platform, a simple but powerful user interface and because the support team seemed so strong. We have been very happy with the platform itself and the functionality. But what has been beyond our expectations (and they were high to start with) is the Support team. Support has been beyond great - the team goes above and beyond to help us with everything from the basics to more complex functions for our two resort properties. We could not be happier with the team and the product. We also appreciate the reporting modules and the opportunity to offer a link to the booking engine that is robust across desktop and mobile environments. The design team continues to upgrade the functionality to keep pace with consumer demand and to add options that are extremely useful in daily resort operations. Bottom line, we trust this team to hold our best interests in mind, and to consider what it is like to actually operate a tourism business that needs to deal with multiple revenue streams. One of our two properties is a boutique offering with only 6 rooms so having a scalable payment ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elements are beneficial to business clientele ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elements are beneficial to business clientele ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Owner/GM

8 months ago

Verified

... I would love if WebRezPro was integrated with Google Hotels. I truly think this would be beneficial for everyone. ...

Assistant General Manager

8 months ago

Verified

... Very responsive and reliable ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important ...

Assistant General Manager

8 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed without you clearing this issued. Reports, they have many reports that you could build by selecting different dates, however, they do not go by month to month or year ...

Manager

8 months ago

Verified

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

Owner/Treasurer

8 months ago

Verified

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been using Webrezpro for 11 ...

General Manager

8 months ago

Verified

... You mean the negative side of WRP? To be honest, I cannot think of anything at all. I am not being paid for this review and I am being truthful when I say I just love this system and the people they have working for them. We are a small ...

Marketing & /Sales

8 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the most simple system we have every used. Reservations are very easy to make and checkin is very quick. I also like this because it makes our guests ...

Manager

3 months ago

Verified

... WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would ...

Manager

3 months ago

Verified

... WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would ...

Manager

3 months ago

Verified

... WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would ...

Store Manager

3 months ago

Verified

... Webrez Pro has helped our Inn significantely! ...

Owner

3 months ago

Verified

... Web Rez Pro PMS implementation, first impressions and feedback ...

Owner

3 months ago

Verified

... once you are up and running and somewhat familiar with the system it is definitely an improvement and more efficient. The support team is also very helpful and responsive ...

Owner

3 months ago

Verified

... once you are up and running and somewhat familiar with the system it is definitely an improvement and more efficient. The support team is also very helpful and responsive ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the activity engine. The WebRezPro support team are already looking into the issue, and I have no doubt that they will have it corrected soon. Update - the account with the activity engine is still noticeably slower, but not as bad as it used to be. WebRezPro has begun offering us custom features at an additional fee, which is a HUGE game changer for us! Now when we are being enticed by competing ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the activity engine. The WebRezPro support team are already looking into the issue, and I have no doubt that they will have it corrected soon. Update - the account with the activity engine is still noticeably slower, but not as bad as it used to be. WebRezPro has begun offering us custom features at an additional fee, which is a HUGE ...

Owner

3 months ago

Verified

... The fact that I have to re-sign in every time I bring up WebRezPro on my iPhone, and or Mac, both of which have superior security, drives me insane, especially when trying to take reservations on my ...

Owner

3 months ago

Verified

... WebRezPro has excellent customer service, and the updated design is intuitive and clean. It has everything you would need to run a proper hotel/inn front desk reservation system, all in the cloud. ...

Guest Services

1 months ago

Verified

... We find WRP very easy to use and we love the ability and support to integrate with other booking sites, which allows us to access more potential customers. We find the support we receive by WRP to be ...

Guest Services

1 months ago

Verified

... We find WRP very easy to use and we love the ability and support to integrate with other booking sites, which allows us to access more potential customers. We find the support we receive by WRP to be ...

Guest Services

1 months ago

Verified

... It would be helpful if customer information could be saved in the POS system as we have annual customers we bill via POS and having their profiles to bring forward (customer information, payment ...

Manager, Group Sales

1 months ago

Verified

... Group folio settings could be linked better to customer fillable spaces. Hourly booking spaces could reflect same booking policies as room reservations. ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solution ...

Owner/CEO

1 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Revenue Manager

1 months ago

Verified

... Great System which is Reasonably Priced ...

Boss

1 months ago

Verified

... I think that it could be a little more user friendly but overall I am happy with the system now that it’s up and running. ...

Reservations Manager

1 months ago

Verified

... Excellent Customer Service ...

Curator

26 days ago

Verified

... We have been a long-time user of WebRezPro. We chose the company and their platform because was a Canadian company (and we believe in supporting local whenever possible), with an easy to use platform, a simple but powerful user interface and because the support team seemed so strong. We have been very happy with the platform itself and the functionality. But what has been beyond our expectations (and they were high to start with) is the Support team. Support has been beyond great - the team goes above and beyond to help us with everything from the basics to more complex functions for our two resort properties. We could not be happier with the team and the product. We also appreciate the reporting modules and the opportunity to offer a link to the booking engine that is robust across desktop and mobile environments. The design team continues to upgrade the functionality to keep pace with consumer demand and to add options that are extremely useful in daily resort operations. Bottom line, we trust this team to hold our best interests in mind, and to consider what it is like to actually operate a tourism ...

Memory Curator

25 days ago

Verified

... * I have always been able to reach someone regarding tech support and they have always been able to assist me with the issue quickly. *Service has been warm and welcoming at all times. *On-boarding services made excellent ...

Owner

13 days ago

Verified

... WebRezPro has been very helpful managing my online bookings and reservations. They're always available to help with tech support or customer service. Hanna is great! ...

Owner

13 days ago

Verified

... Nothing I can think of yet. I haven't had the time to explore and utilize all features but am happy so far. ...

member, LLC

13 days ago

Verified

... Had a very good built-in booking engine; they now upgraded that and it is even better. Customer support is always available AND they always follow up with answers and assistance. ...

Resort Manager

11 days ago

Verified

... Webrezpro is cost-efficient and flexible ...

Resort Manager

11 days ago

Verified

... Webrezpro is cost-efficient and flexible ...

management

10 days ago

Verified

... It is very easy to use system and at the same tome its through system. It has all the features that we need to run our hotel very efficiently. the system integrates with so many different ...

Revenue Consultant

9 days ago

Verified

... WebRezPro is easy to use, affordable and they have an excellent support team who responds quickly and are knowledgeable. Reporting is also a plus as we can pull pretty much anything we need. ...

Revenue Consultant

9 days ago

Verified

... WebRezPro is easy to use, affordable and they have an excellent support team who responds quickly and are knowledgeable. Reporting is also a plus as we can pull pretty much anything we need. ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Front Desk Agent

2 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Assistant General Manager

8 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important to us from the accounting perspective and they open a ticket to help us to build ...

Assistant General Manager

8 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports ...

Assistant General Manager

8 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important ...

Assistant General Manager

8 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed without you clearing this issued. Reports, they have many reports that you could build by selecting different dates, however, they do not go by month ...

Assistant General Manager

8 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed without you clearing this issued. Reports, they have many reports that you could build by selecting different dates, however, they do not go by month to month or year to year, or a comparison the same time frame from years ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons ...

Senior Vice President of Sales

3 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked by the user so we have a clear record and it is easy to find the relevant people if any issues are brought up. There is a log of any changes that are made on each reservation ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is track ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked by the user so we have a clear record and it is easy to find the relevant people if any issues are brought up. There is a log of any changes that are made on each reservation so we can easily follow every reservation and its changes. -Overall a fantastic software that is continually evolving ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specific ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored ...

Assistant General Manager

8 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many ...

Assistant General Manager

8 months ago

Verified

... There are various features that we would like to see added and have been throughout our experience with WRP. The main one we are still waiting for is to be able to book multiple room types on one ...

Owner/manager

2 months ago

Verified

... Amazing support staff. Easy to use . Very functional booking system . Easy to train new workers . Very few program glitches . ...

Owner/manager

2 months ago

Verified

... Great company , great support staff ...

Owner/manager

2 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Owner/manager

2 months ago

Verified

... Amazing support staff. Easy to use . Very functional booking system . Easy to train new workers . Very few program glitches . ...

Principal & CEO

1 months ago

Verified

... Webrez pro has been a great solution for integrating AirBnb and smart locks into our 4-unit airbnb rental. Housekeeping is easy to manage and the support is responsive. ...

Principal & CEO

1 months ago

Verified

... Some of the reporting features are difficult to understand. There are also many options built into the software that are not quite necessary for what I am using it for. ...

Manager

3 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. I love it, I can monitor ...

Manager

3 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Manager

3 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Office Assitant

1 months ago

Verified

... The ability to have one central software management program so we can manage all of our reservations and have the ability to have multiple interfaces with sales channels like Airbnb, Booking.com, ...

Office Assitant

1 months ago

Verified

... The ability to have one central software management program so we can manage all of our reservations and have the ability to have multiple interfaces with sales channels like Airbnb, Booking.com, ...

Office Assitant

1 months ago

Verified

... The VRBO interface implementation has not been my favourite to program. There was quite a few errors even after the beta testing was complete. VRBO seems to be a lot like Airbnb and just wish the ...

General Manager

8 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP ...

General Manager

8 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning ...

Marketing & /Sales

8 months ago

Verified

... Outstanding Marketing & Analytics Support ...

Marketing & /Sales

8 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed ...

Marketing & /Sales

8 months ago

Verified

... Your constant updates are way ahead of my vision of improvements. I enjoy reading the newsletter and walking though suggested changes and new programs. ...

Regional Operations Manager

3 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude ...

Regional Operations Manager

3 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude ...

Regional Operations Manager

3 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude ...

Regional Operations Manager

3 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the ...

GM

3 months ago

Verified

... - Easier ways to customize reg cards and folios - If an app was created for property owners to view on their phone that would be amazing ...

GM

3 months ago

Verified

... - Easier ways to customize reg cards and folios - If an app was created for property owners to view on their phone that would be amazing ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the most simple system we have every used. Reservations are very easy to make and checkin is very quick. I also like this because it makes our guests happ ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the ...

GM

3 months ago

Verified

... I love the amount of reports for everything you need and you never have to worry about having to go through confusing pages to find a small piece of information. The system itself is fast and the most simple system we have every used. Reservations are very easy to make and checkin is very quick. I also like this because it makes ...

GM

3 months ago

Verified

... - Easier ways to customize reg cards and folios - If an app was created for property owners to view on their phone that would be amazing ...

Manager

3 months ago

Verified

... Amusement park campground seeks cloud property management software with seamless online bookings to "get it right the first time" for campers. ...

Manager

3 months ago

Verified

... WebRezPro is affordable, yet it is a big-league system. We have been with this system for many years. The stability of the program, and the service from the team have been excellent! I/we would ...

Manager

3 months ago

Verified

... Amusement park campground seeks cloud property management software with seamless online bookings to "get it right the first time" for campers. ...

Store Manager

3 months ago

Verified

... We are able to do almost everything for our Inn and guests with Webrez. - Easy to make reservations - Print reports at anytime - Make Group portfolios - Checkin or check out is made simple and easy ...

Store Manager

3 months ago

Verified

... We are able to do almost everything for our Inn and guests with Webrez. - Easy to make reservations - Print reports at anytime - Make Group portfolios - Checkin or check out is made simple and easy ...

Store Manager

3 months ago

Verified

... We are able to do almost everything for our Inn and guests with Webrez. - Easy to make reservations - Print reports at anytime - Make Group portfolios - Checkin or check out is made simple and easy ...

Store Manager

3 months ago

Verified

... Under the HELP menu, maybe more key words could be added to help find answers to some problems. Also, in my search field, it glitches all the time eg: I insert a customers name and it should show me ...

Store Manager

3 months ago

Verified

... Webrez Pro has helped our Inn significantely! ...

Store Manager

3 months ago

Verified

... We are able to do almost everything for our Inn and guests with Webrez. - Easy to make reservations - Print reports at anytime - Make Group portfolios - Checkin or check out is made simple and easy ...

General Manager

2 months ago

Verified

... The system is very easy to learn and very user friendly. It is quick and efficient. Reports are easy to run and night audit runs itself. ...

General Manager

2 months ago

Verified

... I would love to see some improvement to the calendar, if you are sold out it makes it impossible to move people around to a different room. ...

General Manager

2 months ago

Verified

... I would love to see some improvement to the calendar, if you are sold out it makes it impossible to move people around to a different room. ...

Owner

3 months ago

Verified

... Web Rez Pro PMS implementation, first impressions and feedback ...

Owner

3 months ago

Verified

... Web Rez Pro PMS implementation, first impressions and feedback ...

Owner

3 months ago

Verified

... Web Rez Pro PMS implementation, first impressions and feedback ...

Owner

3 months ago

Verified

... Web Rez Pro PMS implementation, first impressions and feedback ...

Owner

3 months ago

Verified

... once you are up and running and somewhat familiar with the system it is definitely an improvement and more efficient. The support team is also very helpful and responsive ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Owner

3 months ago

Verified

... We were not able to transfer over any customer profiles which made it necessary to maintain two systems. We also had to load every existing future reservation manually upon implementation ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the ...

Manager

8 months ago

Verified

... Customer service is immediate and outstanding. The system is diverse, yet easy to use. The price is very reasonable. WebRezPro is constantly upgrading, improving and adding new features so that the ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the activity engine. The WebRezPro support team are already looking into the issue, and I have no doubt that they will have it corrected soon. Update - the account with the activity engine is still ...

Manager

8 months ago

Verified

... We have two accounts with WebRezPro. One of the accounts is also using an activity engine, which may be slowing down the speed of the platform, as it is remarkably slower than the account without the activity engine. The WebRezPro support team are already looking into the issue, and I have no doubt that they will have it corrected soon. Update - the account with the activity engine is still noticeably slower, but not as bad as it used to be. WebRezPro has begun ...

Owner

3 months ago

Verified

... WebRezPro has excellent customer service, and the updated design is intuitive and clean. It has everything you would need to run a proper hotel/inn front desk reservation system, all in the cloud. ...

Owner

3 months ago

Verified

... WebRezPro has excellent customer service, and the updated design is intuitive and clean. It has everything you would need to run a proper hotel/inn front desk reservation system, all in the cloud. ...

Owner

3 months ago

Verified

... WebRezPro has excellent customer service, and the updated design is intuitive and clean. It has everything you would need to run a proper hotel/inn front desk reservation system, all in the cloud. ...

Owner

3 months ago

Verified

... Excellent PMS ...

Owner

3 months ago

Verified

... WebRezPro has excellent customer service, and the updated design is intuitive and clean. It has everything you would need to run a proper hotel/inn front desk reservation system, all in the cloud. ...

Owner

3 months ago

Verified

... The fact that I have to re-sign in every time I bring up WebRezPro on my iPhone, and or Mac, both of which have superior security, drives me insane, especially when trying to take reservations on my ...

Owner

3 months ago

Verified

... WebRezPro has excellent customer service, and the updated design is intuitive and clean. It has everything you would need to run a proper hotel/inn front desk reservation system, all in the cloud. ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable. The system itself is very stable. There is rarely, if ever an outage of the system. Changing rates and adding rates or packages is very easy. The online reservations (guest-facing) system is very sleek and modern looking and customizable. Can add booking ...

Lodging Manager

2 months ago

Verified

... Building group reservations could use to be easier to use and more stable. The templates should allow for more creativity adding pictures and fonts and design in general. Using html code is not an option for most and often the way it is seen on the template, is not the way it is seen when utilized. When in the charge field on a reservation, if you accidentally use the scroll button on your mouse, it will change the amount ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable. The system itself is very stable ...

Lodging Manager

2 months ago

Verified

... Building group reservations could use to be easier to use and more stable. The templates should allow for more creativity adding pictures and fonts and design in general. Using html code is not an option for most and often the way it is seen on the template, is not the way it is seen when utilized. When in the charge field on a reservation, if you accidentally use the scroll button on your mouse, it will change the amount ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable. The system itself is very stable. There is rarely, if ever an outage of the system. Changing rates and adding rates or packages is very easy. The online reservations (guest-facing) system is very sleek and modern looking and customizable. Can add booking options with pictures, which helps in upselling. Has great communication features for staff, including alarms, notes and housekeeping notes. I love that you have unlimited space for notes on each reservation. Another great feature is the waitlist ...

Lodging Manager

2 months ago

Verified

... Highly recommended for small to mid-size properties ...

Lodging Manager

2 months ago

Verified

... Building group reservations could use to be easier to use and more stable. The templates should allow for more creativity adding pictures and fonts and design in general. Using html code is not an ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. ...

Lodging Manager

2 months ago

Verified

... Building group reservations could use to be easier to use and more stable. The templates should allow for more creativity adding pictures and fonts and design in general. Using html code is not an option for most and often the way it is seen on the template, is not the way it is seen when utilized. When in the charge field on a reservation, if you accidentally use the scroll button on your mouse, it will change the amount. This happens all the time and our accounting department is having ...

Lodging Manager

2 months ago

Verified

... Building group reservations could use to be easier to use and more stable. The templates should allow for more creativity adding pictures and fonts and design in general. Using html code is not an option for most and often the way it is seen on the template, is not the way it is seen when utilized. When in the charge field on a reservation, if you accidentally use the scroll button on your mouse, it will change the amount. This happens all the time and our accounting department is having to catch this and have us fix it after the fact. We have asked about having this changed back to not do that, but we are jus told it is not something that can be changed. I don't understand why ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. ...

Lodging Manager

2 months ago

Verified

... WRP is very user-friendly and very versatile for each property's needs. Customer service is very responsive and helpful. Regularly updating the system to provide a better experience. Innovative. Listens to customer needs. Good communication with regular email updates regarding new features and integrations. Has a wide variety of companies they work and integrate with and onboarding for integrations is always handled very well and quickly. Reports are customizable. The system itself is very stable. There is rarely, if ever an outage of the system. Changing rates and adding rates or packages is very easy. The online reservation ...

Office Manager

2 months ago

Verified

... We operated a short term vacation rental company and have been using Webrezpro for over 10 years. It allows us to integrate our calendars with various other platforms so we can manage the flow reservations with ease. The biggest positive about this company is the support team. If you have a question, they will have it answered in a short amount of time allowing the flow to continue. If a fast answer isn't an option, they will work along side you to find a solution. Highly recommend ...

Office Manager

2 months ago

Verified

... There have been a few things that we've recommended for improvement over the years. Our feedback has always been heard and updates are incorporated into newer versions. ...

Office Manager

2 months ago

Verified

... We operated a short term vacation rental company and have been using Webrezpro for over 10 years. It allows us to integrate our calendars with various other platforms so we can manage the flow ...

Guest Services

1 months ago

Verified

... WebRezPro makes managing our resort easy and they always in our corner to support our needs. ...

Guest Services

1 months ago

Verified

... It would be helpful if customer information could be saved in the POS system as we have annual customers we bill via POS and having their profiles to bring forward (customer information, payment ...

Guest Services

1 months ago

Verified

... It would be helpful if customer information could be saved in the POS system as we have annual customers we bill via POS and having their profiles to bring forward (customer information, payment ...

Residence Life Secretary

1 months ago

Verified

... WebRezPro has a great tech support team! I work at a university and we only have 5 guests suites. When I have a refunding issue that is complex or I need to change prices for an upcoming year, the ...

Residence Life Secretary

1 months ago

Verified

... WebRezPro has a great tech support team! I work at a university and we only have 5 guests suites. When I have a refunding issue that is complex or I need to change prices for an upcoming year, the ...

Residence Life Secretary

1 months ago

Verified

... WebRezPro has a great tech support team! I work at a university and we only have 5 guests suites. When I have a refunding issue that is complex or I need to change prices for an upcoming year, the ...

Manager, Group Sales

1 months ago

Verified

... Group folio settings could be linked better to customer fillable spaces. Hourly booking spaces could reflect same booking policies as room reservations. ...

Manager, Group Sales

1 months ago

Verified

... >Easy to use>Booking engine works great for guests and links well to bookings. >Dashboard is simple and viewable>Custom reporting is amazing ...

Manager, Group Sales

1 months ago

Verified

... >Easy to use>Booking engine works great for guests and links well to bookings. >Dashboard is simple and viewable>Custom reporting is amazing ...

Manager, Group Sales

1 months ago

Verified

... >Easy to use>Booking engine works great for guests and links well to bookings. >Dashboard is simple and viewable>Custom reporting is amazing ...

Manager, Group Sales

1 months ago

Verified

... >Easy to use>Booking engine works great for guests and links well to bookings. >Dashboard is simple and viewable>Custom reporting is amazing ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions to help us succeed. One feature we particularly value is the ability to easily alter various ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions to help us succeed. One feature we particularly value is the ability to easily alter various details and options within the system, allowing us to make adjustments that fit our specific needs. This flexibility ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new ...

Office Manager

1 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions to help us succeed. One feature we particularly value is the ability to easily alter various details and options within the system, allowing us to make adjustments ...

Office Manager

1 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they ...

Office Manager

1 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images that appear to save successfully but then don’t display on the booking portal. These issues impact the overall efficiency of our operations, and we hope to see improvements to make WRP more user-friendly and responsive for high ...

Owner/CEO

1 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Owner/CEO

1 months ago

Verified

... -An app would be awesome! - A built-in messaging system could be very useful. - Nothing else could be improved in my opinion. ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular payment gateways and marketing platforms, could greatly enhance operational efficiency. The customer support team is generally responsive, but wait times for complex issues can be lengthy. Implementing a live chat feature for quicker resolutions or expanding the knowledge base with more detailed guides and video tutorials could empower users to troubleshoot minor issues independently. Finally, the mobile app could be more robust. Adding features like offline mode and broader ...

Boss

1 months ago

Verified

... I love the service and help of Webrez. It took a while for us to get on track with how to use and make Webrez work for us but the support team is great! ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system; I have never had an issue with updates or the system going down. It has a straightforward use ...

Reservations Manager

1 months ago

Verified

... The customer service is amazing! I have my personal account manager who knows everything and takes care of my more complex inquiries, but within a minute, I can speak to a technical service agent for something simple, and it's done, usually under 5 minutes. I love the system ...

Managing Director

28 days ago

Verified

... Ease to use Software that is customizable, includes a booking engine, lots of add on integrations, and great support staff. ...

GM

26 days ago

Verified

... The ease of the system and the customer support is awesome! The new update has improved the ease of inputing and changing reservations, rates and more! ...

Curator

26 days ago

Verified

... We have been a long-time user of WebRezPro. We chose the company and their platform because was a Canadian company (and we believe in supporting local whenever possible), with an easy to use platform, a simple but powerful user interface and because the support team seemed so strong. We have been very happy with the platform itself and the functionality. But what has been beyond our expectations (and they were high to start with) is the Support team. Support has been beyond great - the team goes above and beyond to help us with everything from the basics to more complex functions for our two resort properties. We could not be happier with the team and the product. We also appreciate the reporting modules and the opportunity to offer a link to the booking engine that is robust ...

Curator

26 days ago

Verified

... We have been a long-time user of WebRezPro. We chose the company and their platform because was a Canadian company (and we believe in supporting local whenever possible), with an easy to use platform, a simple but powerful user interface and because the support team seemed so strong. We have been very happy with the platform itself and the functionality. But what has been beyond our expectations (and they were high to start with) is the Support team. Support has been beyond great - the team goes above and beyond to help us with everything from the basics to more complex functions for our two resort properties. We could not be happier with the team and the product. We also appreciate the reporting modules and the opportunity to offer a link to the booking engine that is robust across desktop and mobile ...

Curator

26 days ago

Verified

... We have been a long-time user of WebRezPro. We chose the company and their platform because was a Canadian company (and we believe in supporting local whenever possible), with an easy to use platform, a simple but powerful user interface and because the support team seemed so strong. We have been very happy with the platform itself and the functionality. But what has been beyond our expectations (and they were high to start with) is the Support team. Support has been beyond great - the team goes above and beyond to help us with everything from the basics to more complex functions for our two resort properties. We could not be happier with the team and the product. We also appreciate the reporting modules and the opportunity to offer a link to the booking engine that is robust across desktop and mobile environments. The design ...

Curator

26 days ago

Verified

... I would love to see a bit more customization in the email area and ways that we could customize the booking engine layout so that it is even more intuitive and user-friendly. The large majority of our guests book on a mobile platform and it would be helpful for them to more clearly see what is available without having to enter their preferred dates first. Some combination of being able to see a "calendar ...

Curator

26 days ago

Verified

... We have been a long-time user of WebRezPro. We chose the company and their platform because was a Canadian company (and we believe in supporting local whenever possible), with an easy to use platform, a simple but powerful user interface and because the support team seemed so strong. We have been very happy with the platform itself and the functionality. But what has been beyond our expectations (and they were high to start with) is the Support team. Support has been beyond great - the team goes above and beyond to help us with everything from the basics to more complex ...

member, LLC

13 days ago

Verified

... The PMS is always adding and improving its features ...

member, LLC

13 days ago

Verified

... The PMS is always adding and improving its features ...

member, LLC

13 days ago

Verified

... Although there is a LOT of customization, even more would be great. We have a very unique property and we need to customize many of the details. An example would be the registration and other ...

member, LLC

13 days ago

Verified

... Although there is a LOT of customization, even more would be great. We have a very unique property and we need to customize many of the details. An example would be the registration and other ...

member, LLC

13 days ago

Verified

... The PMS is always adding and improving its features ...

member, LLC

13 days ago

Verified

... Had a very good built-in booking engine; they now upgraded that and it is even better. Customer support is always available AND they always follow up with answers and assistance. ...

member, LLC

13 days ago

Verified

... The PMS is always adding and improving its features ...

member, LLC

13 days ago

Verified

... The PMS is always adding and improving its features ...

member, LLC

13 days ago

Verified

... Had a very good built-in booking engine; they now upgraded that and it is even better. Customer support is always available AND they always follow up with answers and assistance. ...

member, LLC

13 days ago

Verified

... Although there is a LOT of customization, even more would be great. We have a very unique property and we need to customize many of the details. An example would be the registration and other documents. The ability to add more thumbnail/photos in the booking options would be very beneficial ...

member, LLC

13 days ago

Verified

... The PMS is always adding and improving its features ...

member, LLC

13 days ago

Verified