WebRezPro Integrates Qualitelis for Better Guest Feedback Management
Direct connection automates guest survey communications and online review management for improved guest satisfaction ratings.
WebRezPro property management system (PMS) for independent hotels, hotel groups, vacation rentals and inns, is pleased to announce integration with Qualitelis, an automated guest feedback and online reputation management platform for the hospitality industry. The integrated solution automates the delivery of pre- and post-stay email surveys to hotel guests, improving the guest experience and generating online reviews.
The Qualitelis platform allows hoteliers to manage guest satisfaction throughout the customer cycle by collecting guest feedback and requests before, during and after a guest’s stay via personalized questionnaires that can be used to improve the guest experience and to automatically post guest feedback online through Tripadvisor, Google, Facebook, Zoover, HolidayCheck, and the property’s own website. The easy-to-use platform monitors and analyzes guest responses and satisfaction scores from personalized Qualitelis guest surveys as well as a property’s reviews across major review websites, all from a single dashboard, giving hoteliers a clearer understanding of their property’s key strengths and areas for improvement.
“Qualitelis is extremely excited to begin this partnership with WebRezPro and further our relationship with Relais & Châteaux (566 hotels),” commented Gersende Merigot de Treigny, Chief Operating Officer at Qualitelis. “Our goal is to give hotels all the information to increase guest satisfaction, manage their online reputation, and centralize customer reviews. This will allow hotels to have all the tools to personalize the customers experience as well as help hotels analyze, understand, and react to customer reviews as soon as they are posted.”
The integration between Qualitelis and WebRezPro PMS allows Qualitelis to deliver pre- and post-stay surveys to guests automatically, using PMS data. WebRezPro pushes guest contact information directly to Qualitelis when reservations are made, modified or cancelled, triggering personalized communications at the right time. Eliminating the need for hotel staff to enter reservation data into Qualitelis manually, the combined solution improves efficiency and accuracy.
“In our current climate especially, reputation management is crucial, so we’re pleased to offer our customers a connection with the Qualitelis platform that will help make managing guest satisfaction and online reputation easier,” said Frank Verhagen, President at World Web Technologies Inc., the company behind WebRezPro PMS. “By automating the process of requesting guest feedback, properties can gain a clearer view of customer satisfaction and a clear direction for moving forward.”
Qualitelis is a SaaS solution that provides a comprehensive customer review management service, including an innovative CRM. Qualitelis offers both a Guest Manager connected to the PMS, to manage the customer cycle (before, during and after the guest’s stay), and also a complete Online Reputation Management (ORM) module to control your e-reputation, compare yourself with the market and react to each customer opinion. Additionally, Qualitelis has a brand-new CRM, including database management and campaign functions to schedule your outbound marketing operations.
Qualitelis proposes to communicate the right messages at the right time to the right people in an automatic way while giving customers the impression of ultra-personalized communication. Our solution generates a high ROI, both in terms of additional sales generated through pre-stay questionnaires, but also in terms of opinions collected and then distributed on key sites such as Tripadvisor and Google.