Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck trying to extract guest email on a daily basis and the lady help me setup the whole process, it was super easy and she was super friendly. Unlike other PMS, WebRezPro's team is always around to help if you have any questions or issues. I highly recommend WebRezPro PMS to our clients around the world. And if you get Carrie Goode as your account manager you will be lucky because she always available ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck trying to extract guest email on a daily basis and the lady help me setup the whole process, it was super easy and she was super friendly. Unlike other PMS, WebRezPro's team is always around to help if you have any questions ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend ...

Manager

9 months ago

Verified

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

Manager

9 months ago

Verified

... Gosh, I really can't think of a thing! It is an amazing company and they stand behind everything they do. ...

Manager

9 months ago

Verified

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. I love it, I can monitor check in and outs on my mobile ...

Manager

4 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2 ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor ...

General Manager

9 months ago

Verified

... You mean the negative side of WRP? To be honest, I cannot think of anything at all. I am not being paid for this review and I am being truthful when I say I just love this system and the people they ...

General Manager

9 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call, someone answers and the wait is always short ...

General Manager

9 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call, someone answers and the wait is always short. Everyone I have dealt with for three years has been courteous ...

General Manager

9 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call ...

General Manager

9 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning properly at all times are crucial to my success, and if I have any issues (all have been user (me) error) and call, someone answers and the wait ...

Marketing & /Sales

9 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed by the ease of navigation for an old boy like me who in not a tekkie. But best of all is the immediate responses I've received for "help" requests. For instance, I spend my winters in New Zealand and due to connectivity issues, have had to request assistance as well as coaching. In spite of the time ...

Marketing & /Sales

9 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed by the ease of navigation for an old boy like me who in not a tekkie. But best of all is the immediate responses I've received for "help" request ...

Operations Manager

3 months ago

Verified

... Really appreciate WRPs customer service and really what feels like white-glove service. They are quick to respond to issues that arise and always work their hardest to find solutions! ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies, but haven't done so yet, so we will adjust or move reservations within the same category in order to free up multiple night stays for said groups or individuals. An added benefit is the simplistic, 24/7, and speedy customer given through the Help portal. The turnaround time for the customer support tickets issued through the property management system is rarely longer than an hour, and the immediate ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies, but haven't done so yet, so we will adjust or move reservations within the same category in order to free up multiple night stays for said groups or individuals. An added benefit is the simplistic, 24/7, and speedy ...

Regional Operations Manager

4 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were ...

Regional Operations Manager

4 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude and remarkably ...

Regional Operations Manager

4 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set up and on board in a short amount of time with the training videos. The interfaces are very intuitive even on the administrative side. The support team is awesome ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set up and on board in a short amount of time with the training videos. The interfaces are very intuitive even on the administrative side. The support team is awesome ...

General Manager

4 months ago

Verified

... Great option for hotel PMS - user friendly, cloud based & great support! ...

General Manager

4 months ago

Verified

... Great option for hotel PMS - user friendly, cloud based & great support! ...

Owner

3 months ago

Verified

... The report running set up could be more intuitive. It seems like you need support first time to find and run reports. There should be more standard reports that get run more often so that ot so many ...

Hotel Manager

2 months ago

Verified

... Although the way they do it is not helpful, the support reps do reply to my questions and issues promptly. ...

Hotel Manager

2 months ago

Verified

... Although the way they do it is not helpful, the support reps do reply to my questions and issues promptly. ...

Hotel Manager

2 months ago

Verified

... I ask for a phone call, but they send me links to their impossible to navigate user manual. We don't use half of what's available because of this. Three years ago, the support was an actual person who called to help you. Now I get a link and a literal "good ...

Residence Life Secretary

2 months ago

Verified

... I can't think of anything that needs improvement from my viewpoint. Questions are answered in a timely and professional manner. ...

Manager

2 months ago

Verified

... The technical support is absolutely FANTASTIC! Every time I call for support I do not have to wait long and they're always able to help me with anything that I need and extremely kind and ...

Manager

2 months ago

Verified

... The technical support is absolutely FANTASTIC! Every time I call for support I do not have to wait long and they're always able to help me with anything that I need and extremely kind and ...

Manager

2 months ago

Verified

... The technical support is absolutely FANTASTIC! Every time I call for support I do not have to wait long and they're always able to help me with anything that I need and extremely kind and ...

Manager

2 months ago

Verified

... The technical support is absolutely FANTASTIC! Every time I call for support I do not have to wait long and they're always able to help me with anything that I need and extremely kind and understanding! This is the best support group ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images that appear to save successfully but then don’t display on the booking portal. These issues impact the overall efficiency of our operations, and we hope to see improvements to make WRP more user-friendly and responsive for high-capacity parks like ours. Additionally, we’ve found that it can be difficult to reach someone who is familiar with the unique operations of our park or our specific policies. While we are able to connect with support staff, they often don’t fully understand our needs due to the way our resort ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique ...

Office Manager

2 months ago

Verified

... Good Client Care, Not Super User Friendly ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images that appear to save successfully but then don’t display on the booking portal. These issues impact the overall efficiency of our operations, and we hope to see improvements to make WRP more user-friendly and responsive for high-capacity parks like ours. Additionally, we’ve found that it can be difficult to reach someone who is familiar with the unique operations of our park or our specific policies. While we are able to connect with support staff, they often don’t fully understand our needs due to the way our resort ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support ...

Owner/CEO

2 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has been handled ...

Assistant General Manager

2 months ago

Verified

... It would be helpful to have a template for support issues that outlines what information WebRezPro needs to address or identify problems from users. Our property handles real time problems with our ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular payment gateways and marketing platforms, could greatly enhance operational efficiency. The customer support team is generally responsive, but wait times for complex issues can be lengthy. Implementing a live chat feature for quicker resolutions or expanding the knowledge base with more detailed ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails sent to guests and makes checking the information received very easy. The ability for guests to book online ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails sent to guests and makes checking the information received very easy. The ability for guests to book online direct or via a "Hotlink ...

Assistant General Manager

9 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important to us from the accounting perspective and they open ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization and experience that you need, so make sure to let them know what you want. I remember being stuck ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user-friendly. WebRezPro's team is great to work with in general, and their support team is top-notch. They will help you achieve the customization ...

Owner

1 months ago

Verified

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

Owner/Treasurer

9 months ago

Verified

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been ...

Owner/Treasurer

9 months ago

Verified

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything ...

Principal & CEO

1 months ago

Verified

... Webrez pro has been a great solution for integrating AirBnb and smart locks into our 4-unit airbnb rental. Housekeeping is easy to manage and the support is responsive. ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in terms of blocks, having defaults ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in terms of blocks ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies, but haven't done so yet, so we will adjust or move reservations within the same category in order to free up multiple night stays for said groups or individuals. An added benefit is the simplistic, 24/7, and speedy customer given through the Help portal. The turnaround time for the customer support tickets issued through the property management system is rarely longer than an hour, and the immediate service via phone is quite reassuring, especially those working overnight. Along with the training videos, which is always the initial step when onboarding a new team member, the customer support has been nothing short of incredible. When there is a great deal of time between specific processes that we do not regular perform, the User Manual is quite helpful ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in terms of blocks, having default ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

Regional Operations Manager

4 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were using or compared to when shopping, but in the nearly three years we been with them improvements have been continuous ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... -Sometimes the system will tell us it has taken a pre-auth but in fact it has not. We have started to verify each pre-auth at check in, but this is not a step we should have to make. -It would be good to have an option for a self ...

Office Manager

2 months ago

Verified

... We operated a short term vacation rental company and have been using Webrezpro for over 10 years. It allows us to integrate our calendars with various other platforms so we can manage the flow ...

Owner

2 months ago

Verified

... Reporting is good but could have more options. Also would like to have more automated billing and reimbursement options for users ...

Owner

2 months ago

Verified

... Reporting is good but could have more options. Also would like to have more automated billing and reimbursement options for users ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work auto ...

General Manager

12 months ago

Verified

... Software stills feels like it needs support from time to time to fix a small error. Nothing major but support is always there fast. Better group block interface would be nice too. ...

Senior Vice President of Sales

4 months ago

Verified

... Exceptional customer service, very intuitive interface, affordable, APIs ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Manager

4 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful ...

Owner/manager

3 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Owner/manager

3 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Principal & CEO

1 months ago

Verified

... Webrez pro has been a great solution for integrating AirBnb and smart locks into our 4-unit airbnb rental. Housekeeping is easy to manage and the support is responsive. ...

Marketing & /Sales

9 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed by the ease of navigation for an old boy like me who in not a tekkie. But best of all is the immediate responses I've received for "help" requests. For instance, I spend my winters in New ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local group ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies, but haven't done so yet, so we will adjust or move reservations within the same category in order to free up multiple night stays for said groups or individuals. An added benefit is the simplistic, 24/7, and speedy customer given through the Help portal. The turnaround time for the customer support tickets issued through the property management system is rarely longer than an hour, and the immediate service via phone is quite reassuring, especially those working overnight. Along with the training videos, which is always the initial step when onboarding a new team member, the customer support has been nothing short of incredible. When there is a great deal of time between ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in ...

Regional Operations Manager

4 months ago

Verified

... Boutique Hotel Group Finds a Modern PMS that Supports their Properties’ Operational Objectives and Company Culture ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... -Sometimes the system will tell us it has taken a pre-auth but in fact it has not. We have started to verify each pre-auth at check in, but this is not a step we should have to make. -It would be good to have an option for a self check-in program or Kiosk ...

Owner/CEO

2 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular payment gateways and marketing ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to acc ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elements are beneficial to business clientele ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elements are beneficial to business clientele ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Assistant General Manager

9 months ago

Verified

... Very responsive and reliable ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important ...

Assistant General Manager

9 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed without you clearing this issued. Reports, they have many reports that you could build by selecting different dates, however, they do not go by month to month or year ...

Manager

9 months ago

Verified

... The Staff at Webrezpro are absolutely amazing. They always reply to any questions or issues I may have in a timely manner and always help me to resolve/learn what I need to know. ...

Owner/Treasurer

9 months ago

Verified

... Great customer service, always very helpful whenever we call. So easy to use and understand, even for new employees. They are always one step ahead with up to date tools and needs. We have been using Webrezpro for 11 ...

General Manager

9 months ago

Verified

... You mean the negative side of WRP? To be honest, I cannot think of anything at all. I am not being paid for this review and I am being truthful when I say I just love this system and the people they have working for them. We are a small ...

Marketing & /Sales

9 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies, but haven't done so yet, so we will adjust or move reservations within the same category in order to free up multiple night stays for said groups or individuals. An added benefit is the simplistic, 24/7, and speedy customer given through the Help portal. The turnaround time for the customer support tickets issued through the property management system is rarely longer than an hour, and the immediate service via phone is quite reassuring, especially those working overnight. Along with the training videos, which is always the initial step when onboarding a new team member, the customer support has been nothing short of incredible. When there is a great deal of time between specific processes that we do not regular perform, the User Manual is quite helpful as a refresher to ensure accuracy is met; this is helpful to all team members, new or experienced! We have been very pleased with WebRezPro ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solution ...

Owner/CEO

2 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Assistant General Manager

2 months ago

Verified

... WebRezPro has many features and capabilities that allow for users to custom their property management experience to their property- if a feature is not perfect, their team will redevelop a solution that works! From a new tape chart to reports, they are keeping up with the changing ...

Assistant General Manager

2 months ago

Verified

... WebRezPro has many features and capabilities that allow for users to custom their property management experience to their property- if a feature is not perfect, their team will redevelop a solution ...

Revenue Manager

1 months ago

Verified

... Great System which is Reasonably Priced ...

Manager

1 months ago

Verified

... Working Smarter not Harder ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire book ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently add ...

Manager

1 months ago

Verified

... Working Smarter not Harder ...

Manager

1 months ago

Verified

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

General Manager

12 months ago

Verified

... Used Webrezpro for over 5 years. Always fantastic service. Feel like I get small family business support with these guys and highly recommend them. Used them for two hotels so far. ...

Manager

12 months ago

Verified

... Haven't work with it long enough yet to see if something needs to be improved. But our program is in French and not all of it is in French. ...

Assistant General Manager

9 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important to us from the accounting perspective and they open a ticket to help us to build ...

Assistant General Manager

9 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports ...

Assistant General Manager

9 months ago

Verified

... I like the fact that every time that we bring a discrepancy or error, they help to fix it and get back to us in timely matter. Their answer it's always positive and help us to find a solution. I like that we can call them, or email them and they will always get back to us. They help us multiple time with training, or understanding the management set up in order to better service us. We asked about specific reports that were very important ...

Assistant General Manager

9 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed without you clearing this issued. Reports, they have many reports that you could build by selecting different dates, however, they do not go by month ...

Assistant General Manager

9 months ago

Verified

... To me the housekeeping options can be improve, and maintenance. If you add a room to maintenance availability, and at the expired date, it should send you a message or ask before it gets removed without you clearing this issued. Reports, they have many reports that you could build by selecting different dates, however, they do not go by month to month or year to year, or a comparison the same time frame from years ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons of features that are really intuitive and well designed. The training is fast making it very easy for hotel experts and unexperienced hoteliers who never used a PMS before. WebRezPro saves hotel operators time and increases their revenue, all while being very user ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly they notoriously provide terrible customer service. These PMS will gladly give you a ticket when you have an issue, but they rarely provide a resolution. What I really like about WebRezPro is the exceptional customer service. I never received a ticket with WebRezPro, but instead I received amazing customer service and solutions. I was a bit surprised at the beginning but later realized that this good service continued well after the setup process. The web-based PM has a very intuitive interface and I feel that the price is very affordable. Finally, WebRezPro provides a lot of APIs with many other vendors so you can customize your system according to the unique needs of each hotel. WebRezpro is an awesome PMS that we really like to recommend to our clients. The PMS offers a tons ...

Senior Vice President of Sales

4 months ago

Verified

... As a hotel veteran and hospitality technology expert I had the opportunity to try out many hotel PMS in the past 3 decades. I noticed that many famous PMS tend to be expensive but more importantly ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Manager

4 months ago

Verified

... I like the fact that if I'm on a flight or having lunch and need to confirm a booking the program calculates the figures and sets up all the paper work in seconds and all I have to do is press send. I love it, I can monitor ...

Manager

4 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Manager

4 months ago

Verified

... I need a storage for guest credit card information, so if I need to go back after 4 days to charge their card for a late incidental I can and not having to call the guest for their cc information ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked by the user so we have a clear record and it is easy to find the relevant people if any issues are brought up. There is a log of any changes that are made on each reservation ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is track ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked by the user so we have a clear record and it is easy to find the relevant people if any issues are brought up. There is a log of any changes that are made on each reservation so we can easily follow every reservation and its changes. -Overall a fantastic software that is continually evolving ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specific ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online videos walking them through each section of WRP. The training videos cover most of the features and all we need to do is train staff on hotel relevant information which saves HR and management a great deal of time. -Many security options such as 2-factor authentication for users, so we always feel safe. Since everything is online, it is very accessible but we need to ensure security and we have never felt like security is an issue with WRP. -Everything is tracked ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many ...

Assistant General Manager

9 months ago

Verified

... There are various features that we would like to see added and have been throughout our experience with WRP. The main one we are still waiting for is to be able to book multiple room types on one ...

Owner/manager

3 months ago

Verified

... Amazing support staff. Easy to use . Very functional booking system . Easy to train new workers . Very few program glitches . ...

Owner/manager

3 months ago

Verified

... Great company , great support staff ...

Owner/manager

3 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Owner/manager

3 months ago

Verified

... Amazing support staff. Easy to use . Very functional booking system . Easy to train new workers . Very few program glitches . ...

Principal & CEO

1 months ago

Verified

... Webrez pro has been a great solution for integrating AirBnb and smart locks into our 4-unit airbnb rental. Housekeeping is easy to manage and the support is responsive. ...

Principal & CEO

1 months ago

Verified

... Some of the reporting features are difficult to understand. There are also many options built into the software that are not quite necessary for what I am using it for. ...

General Manager

9 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP ...

General Manager

9 months ago

Verified

... You want to know what I like about WebRezPro? Absolutely Everything! Customer Service was what we were in search of after two other companies failed in this area, and we definitely found the best of the best! My time and WRP functioning ...

Marketing & /Sales

9 months ago

Verified

... Outstanding Marketing & Analytics Support ...

Marketing & /Sales

9 months ago

Verified

... The geographic breakdown information available from WebRezPro Custom Reports is easily accessed and valuable. I love the capacity to stylize my own reports within the system. I'm especially impressed ...

Marketing & /Sales

9 months ago

Verified

... Your constant updates are way ahead of my vision of improvements. I enjoy reading the newsletter and walking though suggested changes and new programs. ...

Manager/owner

4 months ago

Verified

... I would like to see a way to block certain people from booking.People that had caused damage to the rooms. ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible, dog-friendly, etc) of our guests. Our team here appreciates the option to code through color to account for any upcoming arrivals of VIP's, local groups, reservations with remaining balances and also be able to recognize if a valid method of payment is applied to the reservation or not, allowing sufficient time to troubleshoot the matter. This expanded view also allows us to prepare for locally negotiated groups or individuals that we know have intent to reserve based on their historic tendencies, but haven't done so yet, so we will adjust or move reservations within the same category in order to free up multiple ...

Regional Operations Manager

4 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude ...

Regional Operations Manager

4 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude ...

Regional Operations Manager

4 months ago

Verified

... WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude ...

Regional Operations Manager

4 months ago

Verified

... The most surprising part of dealing with WRP is how eager they are to take suggestions for improvements and actually follow through and implement them. This PMS began much better than what we were ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... -Sometimes the system will tell us it has taken a pre-auth but in fact it has not. We have started to verify each pre-auth at check in, but this is not a step we should have to make. -It would be ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... -Sometimes the system will tell us it has taken a pre-auth but in fact it has not. We have started to verify each pre-auth at check in, but this is not a step we should have to make. -It would be ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Great Hotel Management Software ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set up and on board in a short amount of time with the training videos. The interfaces are very intuitive even on the administrative ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... -Sometimes the system will tell us it has taken a pre-auth but in fact it has not. We have started to verify each pre-auth at check in, but this is not a step we should have to make. -It would be ...

Accounts/Front desk

3 months ago

Verified

... would like cc info to be held onto longer than the couple days currently. Would be easier to enter repeat customers ...

General Manager

4 months ago

Verified

... Cloud based, user friendly, great support, great look/bright colors/easy to scroll through. Love the new upgrade look it has made WRP more user friendly for both the booking engine and our ...

General Manager

4 months ago

Verified

... More options of change when needed to customize to specific properties. Sometimes we have things that would work better for us at our property, however there are limited options to customize to meet our direct needs. More options to minimize info in the new Version, such as our Due ...

General Manager

4 months ago

Verified

... Cloud based, user friendly, great support, great look/bright colors/easy to scroll through. Love the new upgrade look it has made WRP more user friendly for both the booking engine and our ...

General Manager

4 months ago

Verified

... Cloud based, user friendly, great support, great look/bright colors/easy to scroll through. Love the new upgrade look it has made WRP more user friendly for both the booking engine and our ...

Owner

3 months ago

Verified

... Review of Webrez hotelier software and service ...

Owner

3 months ago

Verified

... The report running set up could be more intuitive. It seems like you need support first time to find and run reports. There should be more standard reports that get run more often so that ot so many ...

Office Manager

2 months ago

Verified

... We operated a short term vacation rental company and have been using Webrezpro for over 10 years. It allows us to integrate our calendars with various other platforms so we can manage the flow reservations with ease. The biggest positive about this company is the support team. If you have a question, they will have it answered in a short amount of time allowing the flow to continue. If a fast answer isn't an option, they will work along side you to find a solution. Highly recommend ...

Office Manager

2 months ago

Verified

... There have been a few things that we've recommended for improvement over the years. Our feedback has always been heard and updates are incorporated into newer versions. ...

Office Manager

2 months ago

Verified

... We operated a short term vacation rental company and have been using Webrezpro for over 10 years. It allows us to integrate our calendars with various other platforms so we can manage the flow ...

Owner

2 months ago

Verified

... Intuitive, easy, sophisticated and comprehensive all in one platform. I am not an expert in all options out there, I just know it works very well for us ...

Owner

2 months ago

Verified

... Reporting is good but could have more options. Also would like to have more automated billing and reimbursement options for users ...

Residence Life Secretary

2 months ago

Verified

... WebRezPro has a great tech support team! I work at a university and we only have 5 guests suites. When I have a refunding issue that is complex or I need to change prices for an upcoming year, the ...

Residence Life Secretary

2 months ago

Verified

... WebRezPro has a great tech support team! I work at a university and we only have 5 guests suites. When I have a refunding issue that is complex or I need to change prices for an upcoming year, the ...

Residence Life Secretary

2 months ago

Verified

... WebRezPro has a great tech support team! I work at a university and we only have 5 guests suites. When I have a refunding issue that is complex or I need to change prices for an upcoming year, the ...

Manager

2 months ago

Verified

... Great booking software +! ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions to help us succeed. One feature we particularly value is the ability to easily alter various ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions to help us succeed. One feature we particularly value is the ability to easily alter various details and options within the system, allowing us to make adjustments that fit our specific needs. This flexibility ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new ...

Office Manager

2 months ago

Verified

... The team at WRP is consistently responsive and dedicated, always stepping up to help us address specific issues that arise. They not only listen to our needs but also proactively work to develop new features, ensuring the program continues to evolve and work seamlessly for our unique requirements. Their commitment to customer support and innovation has made a real difference, and we truly appreciate how they've tailored their solutions to help us succeed. One feature we particularly value is the ability to easily alter various details and options within the system, allowing us to make adjustments ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images that appear to save successfully but then don’t display on the booking portal. These issues impact the overall efficiency of our operations, and we hope to see improvements to make WRP more user-friendly and responsive for high ...

Owner/CEO

2 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Owner/CEO

2 months ago

Verified

... -An app would be awesome! - A built-in messaging system could be very useful. - Nothing else could be improved in my opinion. ...

Assistant General Manager

2 months ago

Verified

... WebRezPro has many features and capabilities that allow for users to custom their property management experience to their property- if a feature is not perfect, their team will redevelop a solution ...

Assistant General Manager

2 months ago

Verified

... WebRezPro has many features and capabilities that allow for users to custom their property management experience to their property- if a feature is not perfect, their team will redevelop a solution ...

Assistant General Manager

2 months ago

Verified

... It would be helpful to have a template for support issues that outlines what information WebRezPro needs to address or identify problems from users. Our property handles real time problems with our ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation can sometimes feel cumbersome, particularly for new users. Streamlining the menu layout and adding customizable dashboards would make daily operations more efficient. Secondly, the reporting feature is comprehensive but could be more user-friendly. Allowing for greater customization in report generation, such as drag-and-drop fields, would enable users to tailor reports to their specific needs without requiring advanced technical knowledge. Integration with third-party tools is a strong point, but there are occasional inconsistencies. Improving the reliability and breadth of these integrations, especially with popular payment gateways and marketing platforms, could greatly enhance operational efficiency. The customer support team is generally responsive, but wait times for complex issues can be lengthy. Implementing a live chat feature for quicker resolutions or expanding the knowledge base with more detailed guides and video tutorials could empower users to troubleshoot minor issues independently. Finally, the mobile app could be more robust. Adding features like offline mode and broader ...

GM

1 months ago

Verified

... The ease of the system and the customer support is awesome! The new update has improved the ease of inputing and changing reservations, rates and more! ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails sent to guests and makes checking the information received very easy. The ability for guests to book online direct or via a "Hotlink" is a huge time saver and means guests can book at their convenience instead of waiting for a response to an email or phone call. Love the feature that show ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails sent to guests and makes checking the information received very easy. The ability for guests to book online direct or via a "Hotlink" is a huge time saver and means guests can book at their convenience instead of waiting for a response to an email or phone call. Love the feature that shows what dates are available if the chosen ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails sent to guests and makes checking the information received very easy. The ability for guests to book online direct or via a "Hotlink" is a huge time saver and means guests can book at their convenience instead of waiting for a response to an email or phone call. Love the feature that shows what dates ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look up feature - If you need to find a guest and search by reservation with the guest's name, their entire booking history will appear. The Self Check-In feature is an excellent customer service tool for guests. Having a live system that the housekeeping team can update as they progress saves so much time and allows the team to work autonomously. The feature that was recently added to change rates in "BULK" is a great function and has saved so much time when adjustments are needed. The amount of reports and ability to customize what you are looking for makes retrieving the data you need easy to access and provides a lot of insight for forecasting. The email feature that allows an automatic "cc" to whatever email address you choose is excellent. That way the reservations team is copied on all emails sent to guests and makes checking the information received very easy. The ability for guests to book online direct or via a "Hotlink" is a huge time saver and means guests can book at their convenience instead of waiting for a response to an email or phone call. Love the feature that shows ...

Manager

1 months ago

Verified

... The look and accessibility of guest profiles could be improved - this is confusing to look at and navigate. The ability to send emails to all in house guests would also be a great feature. Having the ability to book meeting rooms or other spaces by the hour would be great. Having the ability to add events over specific dates to the Tape Chart would be a huge benefit to all users of the system. If the system could auto assign reservations to fill ...

Front Desk Agent

3 months ago

Verified

... It is very reader friendly It works really fast and is efficient All elemen ...

General Manager

12 months ago

Verified

... Software stills feels like it needs support from time to time to fix a small error. Nothing major but support is always there fast. Better group block interface would be nice too. ...

General Manager

12 months ago

Verified

... Software stills feels like it needs support from time to time to fix a small error. Nothing major but support is always there fast. Better group block interface would be nice too. ...

Manager

12 months ago

Verified

... Program is easy to work with and understand. Having access no matter where i am . And the ability to contact support very easly. ...

Senior Vice President of Sales

4 months ago

Verified

... The user experience is really good, but I would try to improve the look and feel, and esthetics, mostly graphics and colors. ...

Senior Vice President of Sales

4 months ago

Verified

... The user experience is really good, but I would try to improve the look and feel, and esthetics, mostly graphics and colors. ...

Senior Vice President of Sales

4 months ago

Verified

... The user experience is really good, but I would try to improve the look and feel, and esthetics, mostly graphics and colors. ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Owner

1 months ago

Verified

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

Owner

1 months ago

Verified

... The company has fantastic customer support and will work with you to customize the software to your needs. It integrates very well with the GDS and the engineers did a great job to create a seamless ...

Owner

1 months ago

Verified

... WebRezPro does not currently have a very sophisticated yield management tool. The retail component of the software is a little clunky. It would also be great if they offered a spa booking platform. ...

Assistant General Manager

9 months ago

Verified

... -Customer service is top-notch. They are always quick to respond and very helpful regardless of the time. During normal business hours, it is very easy to get someone on the phone. Outside of business hours, email support is quick and helpful. I do not feel alone at any time, even if I cannot get them on the phone. -Features are continually being released and even tailored to our specifications if we need something specific. Recently we had specific information we wanted from guests for pre-check-in and they were able to get it all set up and rolling within a few weeks! -Many useful integrations with other services (very useful for accounting with QB) We are able to save time by transferring over our daily sales. This has saved us a lot of time and WRP makes this process very simple (although it does cost an extra fee). Most of the upgrades and software enhancements are at no extra cost. -Updated with features such as contactless check-in for guests during COVID-19 Pandemic. The software is continually able to be updated and tweaked and any issues that arise during an update are promptly resolved by the staff. -Works well with our staff, training new staff is a breeze with the online ...

Owner/manager

3 months ago

Verified

... Amazing support staff. Easy to use . Very functional booking system . Easy to train new workers . Very few program glitches . ...

Owner/manager

3 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Owner/manager

3 months ago

Verified

... Maybe more on line instruction . Would like a app for iPhone for WebRezPro when on the road travelling . ...

Operations Manager

3 months ago

Verified

... I think that elements of the user-interface of WRP could be improved. Although it is not difficult to learn, for some the interface proves a little tricky to navigate and I think it would be ...

Operations Manager

3 months ago

Verified

... Really appreciate WRPs customer service and really what feels like white-glove service. They are quick to respond to issues that arise and always work their hardest to find solutions! ...

Operations Manager

3 months ago

Verified

... I think that elements of the user-interface of WRP could be improved. Although it is not difficult to learn, for some the interface proves a little tricky to navigate and I think it would be ...

Operations Manager

3 months ago

Verified

... I think that elements of the user-interface of WRP could be improved. Although it is not difficult to learn, for some the interface proves a little tricky to navigate and I think it would be ...

Operations Manager

3 months ago

Verified

... I think that elements of the user-interface of WRP could be improved. Although it is not difficult to learn, for some the interface proves a little tricky to navigate and I think it would be ...

Operations Manager

3 months ago

Verified

... Really appreciate WRPs customer service and really what feels like white-glove service. They are quick to respond to issues that arise and always work their hardest to find solutions! ...

Operations Manager

3 months ago

Verified

... I think that elements of the user-interface of WRP could be improved. Although it is not difficult to learn, for some the interface proves a little tricky to navigate and I think it would be ...

Operations Manager

3 months ago

Verified

... I think that elements of the user-interface of WRP could be improved. Although it is not difficult to learn, for some the interface proves a little tricky to navigate and I think it would be ...

Manager/owner

4 months ago

Verified

... I love the user frindly saftware, it was easy to learn and teach the rest of the crew how to use it. ...

General Manager

8 months ago

Verified

... Excellent System for a Boutique Inn ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room number through the Room Availability calendar. This helps with navigating future occupancy levels and individual room preferences, or requirements (accessible ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

General Manager

8 months ago

Verified

... Transferring payments/charges seamlessly between multiple reservations/accounts would be helpful. The option to have room/event/group block templates would be very helpful in saving time. Also in terms of blocks, having defaults as a background ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

General Manager

8 months ago

Verified

... Where shall we begin... Us being a smaller property, having just 18 rooms in total, the main benefit is the ease in which we can view each of our rooms, either by room category or ascending room ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Webrezpro is an excellent Reservation system. It is user friendly, easy to learn & the system is fast. The training videos are excellent; it is quick to train new employees, you can get someone set up and on board in a short amount of time with the training videos. The interfaces are very intuitive ...

Marketing & Guest Services Assistant Manager /Yuk Yuk’s Manager

3 months ago

Verified

... Great Hotel Management Software ...

Accounts/Front desk

3 months ago

Verified

... easy to set up, easy to train on, simple reservation input, easy to contact help when needed, quick reply from help ...

General Manager

4 months ago

Verified

... Cloud based, user friendly, great support, great look/bright colors/easy to scroll through. Love the new upgrade look it has made WRP more user friendly for both the booking engine and our ...

General Manager

4 months ago

Verified

... Great option for hotel PMS - user friendly, cloud based & great support! ...

General Manager

4 months ago

Verified

... Cloud based, user friendly, great support, great look/bright colors/easy to scroll through. Love the new upgrade look it has made WRP more user friendly for both the booking engine and our ...

Owner

3 months ago

Verified

... Review of Webrez hotelier software and service ...

Owner

3 months ago

Verified

... The report running set up could be more intuitive. It seems like you need support first time to find and run reports. There should be more standard reports that get run more often so that ot so many ...

Hotel Manager

2 months ago

Verified

... Although the way they do it is not helpful, the support reps do reply to my questions and issues promptly. ...

Hotel Manager

2 months ago

Verified

... I ask for a phone call, but they send me links to their impossible to navigate user manual. We don't use half of what's available because of this. Three years ago, the support was an actual person ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they ...

Office Manager

2 months ago

Verified

... Given the large number of sites in our park, we frequently experience extended loading times on WRP, which can be challenging. There are several pages we’re unable to access at all because they simply don’t load. Additionally, we’ve encountered minor usability issues, such as uploaded images ...

Owner/CEO

2 months ago

Verified

... We have loved working with and using Webrezpro. Their backend system is so easy to use and learn. With their new update the booking engine looks and functions amazingly! Any issue we have had has ...

Assistant General Manager

2 months ago

Verified

... WebRezPro has many features and capabilities that allow for users to custom their property management experience to their property- if a feature is not perfect, their team will redevelop a solution that works! From a new ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with ...

Revenue Manager

1 months ago

Verified

... WebRez has great reporting services which export to excel in a usable format. Our small Inn also appreciates the product is reasonably price and support is always available, responsive and helpful! We utilize the support function within the PMS to contact support and generally are able to speak with someone directly within a couple hours of submitting. While working with numerous other PMS systems I have never found such a qui ...

Revenue Manager

1 months ago

Verified

... The booking engine could be improved upon with a nicer and more modern look. The image requirements are also hard for a small property to meet sometimes. WebRez Pro offers a solid platform with numerous features to streamline property management. However, there are areas where improvements could significantly enhance user experience and functionality. Firstly, the user interface (UI), while functional, could benefit from a more modern and intuitive design. Navigation ...

GM

1 months ago

Verified

... The ease of the system and the customer support is awesome! The new update has improved the ease of inputing and changing reservations, rates and more! ...

Manager

1 months ago

Verified

... WRP optimizes efficiency and mitigates room for error. The platform is easy to work with and intuitive. The Dashboard is the best feature which provides a snapshot of the day ahead. Another feature that we use on a daily basis is the look ...

Manager

1 months ago

Verified

... The look and accessibility of guest profiles could be improved - this is confusing to look at and navigate. The ability to send emails to all in house guests would also be a great feature. Having the ...

Inn Keeper

30 days ago

Verified

... We are satisfied with the updated system that can also help us to do the direct sales. Maybe you can add a search bar that help newbie to find the thing that needs to be setup easier. ...

Inn Keeper

30 days ago

Verified

... We are satisfied with the updated system that can also help us to do the direct sales. Maybe you can add a search bar that help newbie to find the thing that needs to be setup easier. ...