WebRezPro HMS

Ranked 6 (out of 62) in Hotel Management Software

Hotel Management Software

Powerful, cloud-based property management system designed for hotels

Ratings Snapshot

Certificate of Excellence

Read 144 reviews

#6 Popularity index

HT SCORE

86 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 62 in Hotel Management Software

Ease of Use

4.6/5

ROI

4.6/5

Implementation

4.5/5

Customer Support

4.8/5

WebRezPro has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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WebRezPro HMS Overview

WebRezPro is a complete, automated and flexible cloud property management system designed to increase productivity and revenue for all types of accommodations. From reservation and inventory management to accounting and reporting, the full-featured yet easy-to-use solution modernizes and streamlines front desk and back office operations. WebRezPro provides lodging operators with an innovative, s...

About WebRezPro View website

Founded in 2003 | Headquarters in Calgary, AB, Canada | 29 employees

WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lod...

Other Products by WebRezPro

WebRezPro in Property Management Systems

1/9

Integrates with

Revenue Management Systems
Restaurant Management Software
In-Room Hotel Tablets

Browse integrations (105 verified)

What customers love about WebRezPro HMS

94% recommend

Operations Manager

The Sales Team, Tech Support, and Programing department of this company work so closely to address the individual needs of the properties they support. I have never in my 25 years in the industry had a PMS company so wi...

Manager

Web Rez Pro is a terrific company to do business with. They are responsible, available, helpful and consistently give good service.+

General Manager

Hanna, as well as the programming team with WRP have been genuinely astoundingly helpful and responsive. We have many areas we act differently than other hotels (we think to our credit, but YMMV), so "off the shelf" won'...

Owner

ease of use, the ability to login in remotely from a smart phone, the training attributes, ease of making reservations

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

WebRezPro is a well-rounded solution that enables the hotels we both serve to simplify and automate operations and grow revenue. Hotel staff aren’t bogged down with manual tasks, and management has more time to consider strategy.

by Andrew Stott (Pricepoint) on December 02, 2022

See more answers (13)

Showing all answers to: "What does this product or service do well?"

Sal Capizzi Director of Marketing @ Book4Time

November 23, 2022, Sal has seen a demo of the

WebRezPro offers the market they serve a straightforward solution to manager their hotel or resort. WebRezPro is also very innovative when it comes to technology, they are a cloud based PMS system which allows them to update their software seamlessly over the ...

Jill Mason CEO @ VRScheduler

February 17, 2021, Jill heard from clients about the

WebRezPro is an easy to use and proven system for hotels, resorts and vacation rental managers to manage guests, bookings, accounting, rate management and more. They are the best solution if you are looking for a full suite of services.

Laurent Cardot Founder & CEO @ Ariane Systems North America

December 11, 2020, Laurent heard from clients about the

One thing I know: our clients love WebRezPro! WebRezPro combines the simplicity and efficiency of a great PMS with a great pricing. Ideal for independent hotels, WebRezPro offers great integrations to our self-check-in products. Great service and support compl...

Paul Smith Partner Manager @ Duetto

December 07, 2020, Paul heard from clients about the

WebRezPro is a sophisticated and affordable Cloud-based hotel property management system (PMS) for properties of all types and sizes. According to our mutual customers, the system is very easy to use and since they are cloud based there are no complicated on p...

Kelsie Rusnak Marketing Specialist @ Lightspeed

December 03, 2020, Kelsie heard from clients about the

WebRezPro provides cloud PMS for hotels and properties of all sizes and types. It's intuitive, easy to use and always improving. WebRezPro connects to many other hotel systems, maximizing efficiency and staying competitive.

[email protected] [email protected] Content Marketing Manager @ INTELITY

December 03, 2020, [email protected] heard from clients about the

WebRezPro is a powerful, easy-to-use, all-in-one PMS for properties. Our integration with the product passes information back and forth between our guest-facing technology and the WebRezPro PMS to give hotels capabilities like mobile check-in, mobile key, and ...

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

December 01, 2020, Olga heard from clients about the

WebRezPro property management system is trusted by 1500+ properties in 40+ countries around the globe. Its solutions service hotels, campgrounds, hostels and vacation rentals that have moved to the cloud with WebRezPro.

jamey King Partner Relationship Manager @ PointCentral

December 01, 2020, jamey heard from clients about the

WebRezPro is the perfect fit for property managers when to comes to front end to the back end operations. Property managers are able to manage their day to day seamlessly with WebRezpro software .

Rachel Barnes Marketing Manager @ OpenKey

November 30, 2020, Rachel heard from clients about the

WebRezPro is a SAAS (software as a service) property management system created by World Web Technologies Inc., an Internet software development company that caters to the tourism and hospitality industries.

Andrew Fessenden Technical Evangelist @ Hapi (Data Travel LLC)

November 24, 2020, Andrew heard from clients about the

Simply put, they are industry experts. Whether I am working with someone in development or support, everyone has a high level of understanding around the product and the business. Because of this level of expertise, adding new WebRezPro hotels to our platform ...

Neal Gilbert Director of Solution Sales @ Tenerum

November 24, 2020, Neal heard from clients about the

Powerful property management solution that saves time and equips hoteliers to improve revenue and the guest experience. Comprehensive functionality yet user-friendly system. Customer support is top notch.

[email protected] [email protected] Director of Partnerships @ Revinate

November 22, 2020, [email protected] has seen a demo of the

We have been integration partners for years with WebRezPro PMS and have many shared customers. The hotels are really impressed by the ease of use of the PMS interface and the ability to customize the software to the hotel's needs. Furthermore, hotels can autom...

[email protected] [email protected] Director of Partnerships @ Revinate

November 22, 2020, [email protected] has seen a demo of the

Question:

What differentiates this product or service from the competition?

Answer:

WebRezPro offers over 125 different integrations, including mobile keys, guest messaging, CRM, OTAs and channel managers, smart room technology, loyalty programs, POS systems, payment gateways, and more, for a completely integrated tech stack that streamlines operations and drives innovation.

by Andrew Stott (Pricepoint) on December 02, 2022

See more answers (13)

Showing all answers to: "What differentiates this product or service from the competition?"

Sal Capizzi Director of Marketing @ Book4Time

November 23, 2022, Sal has seen a demo of the

One thing that sets WebRezPro apart from a lot of other PMS vendors is their extensive list of other system integrations. These integrations allow for a property to offer the ultimate guest experience.

Jill Mason CEO @ VRScheduler

February 17, 2021, Jill heard from clients about the

Their features around folio splitting and accounting features like group bookings, guest charges and ledgers and loyalty points set them apart. They also provide all the basic features around guest and channel managemen in an easy to use way.

Laurent Cardot Founder & CEO @ Ariane Systems North America

December 11, 2020, Laurent heard from clients about the

WebRezPro is incredibly easy to implement and then to use. The product is very intuitive and does not require extensive training. It's also a full cloud base product. Its pricing makes it incredibly affordable for small and medium size hotels.

Paul Smith Partner Manager @ Duetto

December 07, 2020, Paul heard from clients about the

The fact that they are a cloud-based product coupled with their amazing customer service is a winning combination. Thanks to their cloud technology, customers can access the PMS’s features from anywhere, seamlessly in an online environment. As a partner this...

Kelsie Rusnak Marketing Specialist @ Lightspeed

December 03, 2020, Kelsie heard from clients about the

The innovative, scalable property management system can manage multiple locations and helps keep businesses current and efficient with modern features. They offer no system setup fees and no-fee website booking engine.

[email protected] [email protected] Content Marketing Manager @ INTELITY

December 03, 2020, [email protected] heard from clients about the

There are three things most commonly mentioned about WebRezPro: support, simplicity, and reporting -- it gives hoteliers the tools they need to efficiently manage their property, the data they need to improve operations, and the support they need when technolo...

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

December 01, 2020, Olga heard from clients about the

WebRezPro is an easy and intuitive Property Management Systems that offers 100+ system integrations, including POS systems, OTAs (such as Expedia and Airbnb), electronic locks, revenue management software, payment gateways and more

jamey King Partner Relationship Manager @ PointCentral

December 01, 2020, jamey heard from clients about the

WebRezPro offers a unique experience from the support behind the product and availability for a working software solution spread across many channels .

Rachel Barnes Marketing Manager @ OpenKey

November 30, 2020, Rachel heard from clients about the

WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lodging operators time and boosts revenue by streamlining and modernizing front desk and back office op...

Andrew Fessenden Technical Evangelist @ Hapi (Data Travel LLC)

November 24, 2020, Andrew heard from clients about the

WebRezPro differentiates themselves with the timeless combination of great service and forward-thinking products. I would recommend WebRezPro to any hotelier without hesitation based on my interactions with them.

Neal Gilbert Director of Solution Sales @ Tenerum

November 24, 2020, Neal heard from clients about the

Known for their quality customer support - responsive, knowledgeable, friendly, in-house (almost all of our customer reviews praise our customer support team) Flexible and customizable - flexible features designed to adapt to unique operations. Always evolvin...

[email protected] [email protected] Director of Partnerships @ Revinate

November 22, 2020, [email protected] has seen a demo of the

The staff and their support teams. Our shared customers rave about the support they receive from the WebRezPro team and the same for us; the WebRezPro team is excellent in collaborating to make our shared customer successful. Furthermore, does the setup of the...

[email protected] [email protected] Director of Partnerships @ Revinate

November 22, 2020, [email protected] has seen a demo of the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Hoteliers should set up a demo with a WebRezPro Account Executive who can walk them through the robust functionality of the property management system. During the demo, hoteliers will learn about the many useful features and integrations offered within WebRezPro and can ask questions pertaining to t...

by Andrew Stott (Pricepoint) on December 02, 2022

See more answers (13)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Sal Capizzi Director of Marketing @ Book4Time

November 23, 2022, Sal has seen a demo of the

If you are looking for a cloud based PMS solution with a bunch of flexible features, I would check out WebRezPro. Being cloud based they have an innovative and unique position in the space with the ability to offer all of the same features as the big dogs and ...

Jill Mason CEO @ VRScheduler

February 17, 2021, Jill heard from clients about the

Our shared customers have been more than happy with both the customer service of the WebRezPro team and the quality of the software. We stand behind our partnership and integration with WebRezPro, and highly recommend their solution for hotels, resorts and va...

Laurent Cardot Founder & CEO @ Ariane Systems North America

December 11, 2020, Laurent heard from clients about the

If you are looking for a cloud base PMS that is extremely easy to deploy and use then WebRezPro is a great choice! The quality of service and support team makes WebRezPro one of the premium choices available on the market.

Paul Smith Partner Manager @ Duetto

December 07, 2020, Paul heard from clients about the

In our past experience working with WebRezPro, they have been a very responsive and engaged partner, always eager to work together to find a quick resolution whenever any integration issues arise in order to provide the best experience for our mutual customers...

Kelsie Rusnak Marketing Specialist @ Lightspeed

December 03, 2020, Kelsie heard from clients about the

The team at WebRezPro makes a great partner. During our initial integration and since, we've found WebRezPro's team to be responsive and knowledgeable, and the company is committed to the success of their clients.

[email protected] [email protected] Content Marketing Manager @ INTELITY

December 03, 2020, [email protected] heard from clients about the

This is a company that really understands what's important for hotels. With over 100 integrations, hoteliers can feel good about connecting this to the rest of their tech stack and knowing all of their systems will work together, which is critical to using tec...

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

December 01, 2020, Olga heard from clients about the

Our clients have mentioned that WebRezPro is intuitive, easy to use and their dynamic team helps drive their solutions forward to respond to their client's needs. The integration with IDeaS allows for a powerful connection between the 2 sytems.

jamey King Partner Relationship Manager @ PointCentral

December 01, 2020, jamey heard from clients about the

Great support team and very easy to integrate with. Has ability to work with customers on scale and does not matter is you are small or a big operation this software can handle the demand. Looking forward to growing with WebRezPro in 2021 and beyond.

Rachel Barnes Marketing Manager @ OpenKey

November 30, 2020, Rachel heard from clients about the

Our experience with the team at WebRezPro has been excellent. WebRezPro represents the future of hotel property management. As a cloud-based system, hoteliers benefit from improved PMS accessibility and flexibility, while reducing overhead expenses and technic...

Andrew Fessenden Technical Evangelist @ Hapi (Data Travel LLC)

November 24, 2020, Andrew heard from clients about the

A product is only as good as the team behind it, and the team at WebRezPro are among the best in the business. I would recommend WebRezPro to any hotelier that wants a world-class PMS with the team to back it up.

Neal Gilbert Director of Solution Sales @ Tenerum

November 24, 2020, Neal heard from clients about the

Based on experience working with WebRezPro as an integration partner, the WebRezPro team has proven to be responsive, collaborative and committed. Take the time to demo the system with a WebRezPro account executive who can show you how the system can work for...

[email protected] thoma[email protected] Director of Partnerships @ Revinate

November 22, 2020, [email protected] has seen a demo of the

Every hotel is unique so before selecting a hotel technology vendor you will need to do your due diligence and see if this is right for your hotel. Many features can be beneficial but if not used do not any value. Speak to other hotels who use the systems alre...

[email protected] [email protected] Director of Partnerships @ Revinate

November 22, 2020, [email protected] has seen a demo of the

+ 11 recommend

Recommended by

Andrew Stott Marketing Coordinator @ Pricepoint

Sal Capizzi Director of Marketing @ Book4Time

Jill Mason CEO @ VRScheduler

Laurent Cardot Founder & CEO @ Ariane Systems North America

Paul Smith Partner Manager @ Duetto

Show More (9)

Kelsie Rusnak Marketing Specialist @ Lightspeed

[email protected] [email protected] Content Marketing Manager @ INTELITY

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

jamey King Partner Relationship Manager @ PointCentral

Rachel Barnes Marketing Manager @ OpenKey

Andrew Fessenden Technical Evangelist @ Hapi (Data Travel LLC)

Neal Gilbert Director of Solution Sales @ Tenerum

[email protected] [email protected] Director of Partnerships @ Revinate

Show Less

Are you a consultant or vendor that recommends WebRezPro? Leave a recommendation

Features

View all (14)

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Want to go behind the scenes and see how WebRezPro HMS works?

Clients & references

WRP is intuitive and easy to use. It meets all of our needs and has many great features that we regularly take advantage of. The customer service we receive is absolutely stellar!

Emily Cesca General Manager at the Shadowcliff Mountain Lodge

This is, hands down, the easiest PMS system we've ever used. During implementation, our staff became comfortable with it almost immediately. It also significantly reduced training time for new hires b...

Lucy Clark Director of Development at the Riversage Billings Inn