Relay

0.0 (0 REVIEWS)

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Relay

Unranked in Staff Collaboration Tools

Communicate, stay safe, and get more done.

Relay has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is Relay?

Founded in 2019 | Headquarters in Raleigh (United States) | 205 employees
Relay is a team communication platform designed to enhance connectivity and coordination for businesses. It offers AI-powered summary reviews and recommendations, streamlining information processing and decision-making. Relay provides private and group messaging capabilities, integrating seamlessly with existing workflows on Relay+ devices, smartphone apps, and laptop dashboards. By replacing traditional radios, Relay ensures that all team members stay within reach, regardless of their location, fostering efficient and reliable communication within teams and across organizations.

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This description was generated by AI which analyzed the following sources to summarize a description of Relay products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Relay

FAQs

Relay Alternatives

Not sure if Relay is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:

Capabilities

Talk and Protect

Built-in Language Translation

Communicate Across Platforms

Nationwide Range

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Q1 '26 Staff Collaboration Tools Survey Insights

Is Relay a good fit for your hotel?

Mid-sized
95% (372)
#1 of 17

Mid-sized hotels say that hotelkit's Staff Collaboration Tools effectively optimize inter-department communication, streamline task management, and enhance transparency, according to verified HotelTechReport reviews. Mid-sized hotel operations benefit from hotelkit's ease of use, real-time collaboration features, and integrated maintenance tools.

Large
92% (105)
#1 of 8

Large hotels say that Actabl's Staff Collaboration Tool ranks highly according to verified HotelTechReport reviews, citing key strengths such as improving interdepartmental communication, enhancing task management efficiency, and providing an intuitive user experience that supports seamless departmental coordination, which are critical for Large operations.

Small
94% (87)
#1 of 8

Small hotels say that hotelkit’s Staff Collaboration Tool ranks highly in verified HotelTechReport reviews due to its effective internal communication, centralized task allocation, and efficient departmental coordination. These features optimize daily operations, vital for Small hotel environments.

Boutique Hotels
93% (194)
#1 of 16

Boutique hotels say that Actabl's Staff Collaboration Tool is highly rated due to its user-friendly interface, seamless communication features, and real-time task tracking. Verified HotelTechReport reviews highlight its effectiveness in streamlining operations, enhancing staff accountability, and improving communication across departments, which are crucial for Boutique settings.

Luxury Hotels
93% (249)
#1 of 15

Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.

Resorts
91% (157)
#1 of 14

Resort hotels say that Actabl's Staff Collaboration Tool, based on verified HotelTechReport reviews, excels in seamless interdepartmental communication and efficient task management. The platform's intuitive interface facilitates real-time updates and centralized communication, significantly improving productivity for resort operations.

North America
92% (320)
#1 of 13

Hotels in North America say that Actabl's Staff Collaboration Tools product effectively streamlines operations and enhances communication across departments, facilitating an efficient workflow crucial in their fast-paced hospitality environments. The product's ease of use, ability to centralize guest and staff interactions, and customizable features help address diverse operational needs, from guest services to maintenance, thus catering well to hotels seeking to optimize internal collaboration and task management. However, users see room for improvements, like reducing technical glitches and offering deeper integrations with existing systems, to further boost productivity and user satisfaction.

Europe
95% (531)
#1 of 9

Hotels in Europe say that hotelkit's Staff Collaboration Tools are integral for streamlining operations and enhancing internal communication, which is crucial given the complex, multilingual environments and diverse operational needs prevalent across the region. They highlight that its intuitive design facilitates efficient cross-departmental collaboration—especially vital in larger, multi-faceted European hotel operations—though they note the potential for improvement in search functions, offline capabilities, and integration with existing PMS and CRM systems to further cater to their specific requirements.

Middle East
96% (15)
#1 of 3

Hotels in the Middle East say that hotelkit's Staff Collaboration Tools significantly enhance operational efficiency by providing a user-friendly platform that streamlines interdepartmental communication and task management, which is crucial for properties in the region handling high guest volumes. They particularly appreciate the tool's ability to facilitate real-time updates and efficient room management for housekeeping departments, thus minimizing delays and reducing paper usage, which aligns with an increasing focus on sustainability and responsiveness across the hospitality industry in the Middle East. Some users suggest enhancements in system performance, integration, and additional features tailored to specific departmental needs to further optimize its benefits.

United States
92% (279)
#1 of 12

Hotels in the United States say that Actabl's Staff Collaboration Tools significantly enhance operational efficiency by streamlining communication across departments and centralizing guest interactions, which is vital for maintaining high service standards. The tools are lauded for their user-friendly interfaces and robust features such as real-time updates, multi-channel communication, and task management, making them invaluable for handling diverse operational challenges typical in the hospitality industry. However, some users noted areas for improvement, including enhancements in mobile app performance, system responsiveness, and customer support, underscoring the importance of reliable, intuitive, and well-supported technology for hotel operations.

United Kingdom
99% (15)
#1 of 3

Hotels in the United Kingdom say that Flexkeeping's Staff Collaboration Tools significantly enhance operational efficiency and communication, key priorities for UK hotels seeking streamlined housekeeping and maintenance processes. They appreciate the user-friendly platform for its ability to reduce interdepartmental communication gaps and support speedy onboarding, while suggesting improvements like more customization options, additional language support, and features to better suit specific needs.

Norway
90% (8)
#1 of 2

Hotels in Norway say that hotelkit's Staff Collaboration Tools significantly enhance communication and efficiency across departments, which is critical for managing seamless hotel operations in the country’s demanding hospitality industry. Norwegian hotels appreciate the tool's ability to centralize information and streamline maintenance, tasks, and handovers, though there is a demand for improvements in user interface navigation and integration with existing systems like PMS. These features cater to their need for operational efficiency and strong customer service, crucial in maintaining high standards in Norway's competitive hotel market.

Full 2026 Staff Collaboration Tools Survey Findings

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Relay Reviews Summary

Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Relay is the #59 most trending product in the Staff Collaboration Tools category (out of 61) and the #2688 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Relay’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Relay Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Relay Reviews

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Actabl
Actabl

92% recommended by 1786 hotels

Concierge Software

Support

Unverified

Relay has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2026

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

0%

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