ProfitSword by Actabl
4.7 (396 REVIEWS)
HT Score
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Robert, Jennifer, Blake + 26 more experts recommend Actabl
Read RecommendationsProfitSword by Actabl
Ranked 2 (out of 64) in Business Intelligence
2023 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #2 Business Intelligence provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldA single source of truth for efficient, real-time decision making
93% recommended by 1249 hotels
Rosewood, Montage, Posadas & 1246 others
More than 50% of Actabl’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, ProfitSword by Actabl is the #4 most trending product in the Business Intelligence category (out of 64) and the #114 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #2 Business Intelligence provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About ProfitSword by Actabl
Founded in 2022 | Headquarters in San Francisco (United States) | 500 employees
For over 20 years ProfitSword's mission has been to transform the hospitality industry by "Empowering People and Inspiring Success" with leading-edge business intelligence software coupled with our exceptional service. More than 100 hotel owner/operators, franchisees, property management companies, and brands and more than 3,500 businesses rely on ProfitSword to create a single source of truth for efficient, real-time decision making. We help our partners simplify data collection, organization, and reporting with powerful web-based tools that enable them to reduce labor costs, eliminate human error, improve accuracy, boost visibility and accountability, plan for the future, and optimize performance across their entire organization.
Capabilities
Business Intelligence for today's hoteliers
Business Intelligence for today's hoteliers
Your time is valuable; ProfitSword gives time back to management to focus on the things that matter. Profitsword provides business intelligence software for hotels, management companies, and ownership groups to enable fast, intelligent, data-driven decision-making while eliminating manual work.
Eliminate Data Silos and Manual Errors
Eliminate Data Silos and Manual Errors
ProfitSword’s business intelligence software allows for broader insights and access to data by integrating systems across departments and portfolios.
Enterprise Dashboards
Enterprise Dashboards
Automate your ability to visualize custom data accessible online or on mobile devices.
Forecasting & Budgeting
Forecasting & Budgeting
Gain broad visibility from multiple systems in one location to increase accountability and planning.
Sales Pacing & Productivity
Sales Pacing & Productivity
Standardizing all your sales activity together in one consolidated view makes understanding performance and productivity easier for leaders.
Actabl’s business intelligence turns data into dollars
Actabl’s business intelligence turns data into dollars
General managers and executives spend far too many hours hunting down reports to manually create an aggregation of their daily, weekly, monthly, quarterly, and yearly data. This arduous task comes at the expense of their guests and, ultimately, their bottom line.
Commentary Reports
Commentary Reports
Gain a deeper understanding that goes beyond the numbers with automated context gathering.
Business Plan
Business Plan
Access data on a single platform with easy-to-read documents that helps standardize strategic planning and goal-setting across teams.
Features
Analytics
4/5 features
Forecasting, Budgeting & Planning
4/5 features
Data Management
4/5 features
Collaboration
4/5 features
Available Add-ons & Modules
PerfectLabor
Scheduling & Labor Management
Our easy-to-use software solves your hotel's labor crunch, so you can reduce labor costs, increase profits, improve productivity, and sell to full occupancy.
PerfectWage
Staffing & Recruiting Networks
Know exactly what to pay with accurate wage data and benchmarking across your hotel portfolio.
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
Popularity by Segment
Size
15 | X-Small (1-9 room)
33 | Small (10-24 room)
108 | Medium (25-74 room)
587 | Large (75-199 room)
789 | X-Large (200+ room)
Country
1371 | United States of America
78 | Mexico
39 | Canada
21 | Sweden
16 | United Kingdom
14 | Norway
13 | United Arab Emirates
10 | Spain
10 | Puerto Rico
9 | Turkey
8 | Aruba
7 | India
6 | Japan
6 | Saudi Arabia
5 | Italy
5 | Cyprus
5 | China
4 | Thailand
4 | Ireland
3 | Egypt
3 | Malaysia
3 | Bahamas
3 | Bahrain
3 | Vietnam
3 | South Africa
2 | Brazil
2 | Germany
2 | Cayman Islands
2 | Oman
2 | Indonesia
2 | Netherlands
2 | Bermuda
2 | Qatar
1 | Hong Kong
1 | Portugal
1 | Montenegro
1 | Czech Republic
1 | Singapore
1 | France
1 | Denmark
1 | Finland
1 | Mauritius
1 | Colombia
1 | Kuwait
1 | Fiji
1 | Cambodia
1 | Jordan
1 | Peru
1 | Australia
1 | Bangladesh
1 | Austria
1 | Belize
1 | Morocco
Type
682 | Branded Hotels
547 | Luxury Hotels
360 | Resorts
227 | Boutiques
197 | Bed & Breakfast & Inns
148 | Limited Service & Budget Hotels
133 | City Center Hotels
105 | Extended Stay & Serviced Apartments
103 | Airport/Conference Hotels
51 | Hostels
37 | Vacation Rentals & Villas
36 | RV Parks & Campgrounds
30 | Casinos
21 | Motels
Region
1488 | North America
86 | Europe
37 | Asia Pacific
37 | Middle East
26 | Central America
5 | Africa
4 | South America
2 | Oceania
Category
582 | Concierge Software
396 | Business Intelligence
366 | Guest Messaging Software
326 | Scheduling & Labor Management
307 | Staff Collaboration Tools
296 | Housekeeping Software
131 | Hotel Maintenance Software
87 | Employee Engagement Software
21 | Staffing & Recruiting Networks
More Products by Actabl
Hotelier Rating
10
Excellect ticket interface
IT Assistant from 200 to 499 room Luxury Hotel in Turnberry (United Kingdom)
Verified
2 days ago
Easy access and reviewing capabilities for tickets with a simple admin interface. End users agree that workflow has been improved with the use of Alice.
United Kingdom
United Kingdom
IT Assistant
X-Large Hotel
10
ProfitSword gives us a great way to manage our business from start to finish. Managing expenses in these times is hard enough wit PS help we can do our best.
Area General Manager from 100 to 199 room Branded Hotel in Mechanicsburg (United States of America)
Verified
3 days ago
The simplicity of use, even being such a complex program. PS holds so much information and yet we can find what need quickly and easily.
United States of America
United States of America
Area General Manager
Large Hotel
9
Smart Software that makes sense!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Cincinnati (United States of America)
Verified
3 days ago
While there are a lot of varying components, its pretty user friendly! Easy to find items. User can do just about anything - I love the ability to drill down and have control over what I'm looking at. I enjoy working within Profit Space, Forecasting Tool, I also enjoy the multiple reports we can run. Truly, the budget section provides a gre...
United States of America
United States of America
General Manager
Large Hotel
10
Great software
Area Director of Finance from 200 to 499 room Boutique in Denver (United States of America)
Verified
4 days ago
The site is very user friendly, the dashboard has easy navigation, and it can track almost anything that I need. I would highly recommend!
United States of America
United States of America
Area Director of Finance
X-Large Hotel
10
Forecasting & Budgeting Without All the Spreadsheets!
Area Director of Revenue Strategy from 500+ room Boutique in Dallas (United States of America)
Verified
4 days ago
The ability to collaboratively work on forecasts and budgets with others on my team, without sending files back and forth for a million revisions is a huge timesaver! Since we are all able to get into Profit Sword to make our adjustments, and those adjustments are "live" as soon as they are saved, we are able to work collaboratively and upd...
United States of America
United States of America
Area Director of Revenue Strategy
X-Large Hotel
10
Great Software!
Controller from 100 to 199 room Boutique in Sedona (United States of America)
Verified
4 days ago
It is so nice that you can have multiple windows open at the same ime and can see changes in real time.
United States of America
United States of America
Controller
Large Hotel
9
I love it here
manager from 100 to 199 room Branded Hotel in Aberdeen (United States of America)
Verified
4 days ago
It's very user friendly and super easy to, also easy to teach the housekeeping team. it very user friendly we like it alot.
United States of America
United States of America
manager
Large Hotel
10
It is very to work with. Hopefully it can still improve in the future
Accounting Clerk from 100 to 199 room Branded Hotel in Fort Lauderdale (United States of America)
Verified
4 days ago
I like that I can edit information even when several days has passed. It is the same when I try to retrieve information
United States of America
United States of America
Accounting Clerk
Large Hotel
10
Easy reliable and efficient
night auditor from 100 to 199 room Bed & Breakfast & Inn in Lancaster (United States of America)
Verified
4 days ago
The dashboard is extremely easy to navigate. easy to log in anoverall a great app for night auditors and hotel management
United States of America
United States of America
night auditor
Large Hotel
9
Business Intelegence d ashboard #analytics, Reports
GM from 100 to 199 room Branded Hotel in Atlanta (United States of America)
Verified
4 days ago
Actabl is a software company that offers integrated solutions for the hospitality industry. It combines business and labor intelligence, guest services, and asset management in a comprehensive
United States of America
United States of America
GM
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.
Showing all answers to: "What does this product or service do well?"
For property owners, Transcendent is great at Capital Expenditure planning, execution, and project tracking. It can help eliminate surprises for Owners and Asset Managers and allow them to budget accordingly for short and long-term capital projects. For Management Companies and Operators, Transcendent allows you to develop robust preventive maintenance plans to protect the asset for the owner. It increases accountability for the people who are doing the work and allows the manager to ensure that the right work is being done, at the right time, by the right people.
Each product offered by ALICE offers a solution to seamlessly help hoteliers overcome industry hurdles. Their platform and features are intuitive by design, ever-evolving to better suit the needs of their customers, and with the intent to streamline wide-scale operations onsite.
ProfitSword allows hotels to pull in data from lots of sources to produce comprehensive and straightforward reporting that help makes informed decisionmakers. When discussing how to optimize data in a hotel or properties current ecosystem, ProfitSword is the obvious recommendation.
Profitsword is a great company that helps with automated data collection and consolidation in real-time. This is a cloud-based web application that assists with operation analysis and reporting. Their detailed forecasting and budgeting applications are a great tool for Tripleseat customers, and their dashboard makes for easy analysis.
ALICE empowers the world’s best hotels to deliver remarkable guest experiences. ALICE Housekeeping has cutting-edge room assignment and inspection tools, allowing for housekeeping departments to operate smoothly and efficiently.
Question:
What differentiates this product or service from the competition?
Answer:
The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.
Showing all answers to: "What differentiates this product or service from the competition?"
The system is easy to use whether it is done on a desktop computer connected to the company network, a laptop in a remote environment, or a mobile device anywhere in the building. People see what they need to see and are assigned tasks they need to complete. Dashboards and reports help Managers see trends and take action in time to make a difference. Other systems I have seen are more one-way in nature, assigning work and allowing people to complete tasks, but there is little feedback on trends and what could be done better to improve the process next time. Transcendent has this ability and it allows users to get better and better the more they use it.
The ALICE team is fantastic to work with, and their commitment to their customers unrivaled. Their drive, passion, and energy are what set them apart from competition, and the outcome seen in their products.
It seems like they work with everyone - so hotels are really able to get their tech stack to work together to paint the full analytical picture. With ProfitSword it seems like there is no tech stack too complicated.
They help make business intelligence look easy! They're cloud-based and have a very visual dashboard that helps their users digest their information quickly. Tripleseat has integrated with Profitsword to help our customers gather all the information they need for a successful business.
ALICE’s open API allows for many integrations across all verticals including PMS providers and accounting software, to name a few. ALICE's business intelligence tools also give hoteliers an inside look at their business from a human resources, efficiency, departmental and organizational standpoint.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Make sure that the product functionality aligns with the capabilities of the people expected to use it. Corporate Finance folks may want robust reporting at the enterprise level. Facility Managers may want to see dashboards that help them manage the daily workload appropriately. Mechanics may simply want a device that gives them their work in a clear and concise manner and allows them to be most productive. In my experience Transcendent does all this and more.
Explore the many functionalities of the platform; There are details within each product that are exceptionally helpful though sometimes under-hyped. Think keyboard shortcuts, schedule send (SMS), saved filters by department, custom confirmation letters, and tags in Local.
Check out a demo and see how they are able to build the reports that work best for your business! And definitely ASK QUESTIONS while you do, the depth of the system is incredible so you are able to see tons of useful reports (some you may never know existed).
If you're looking to have all your budgeting and operational analysis in one place, profitsword is the company for you. They're great to work with and integrate seamlessly with Tripleseat, taking your sales and catering to the next level.
If you’re thinking about purchasing ALICE for your hotel, consider all of their different products and the ROI it could have for your hotel. From increased guest satisfaction to better online reviews, and happier employees who have the technology they need to do their jobs well, ALICE can help your hotel in many different ways.
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Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions
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Sonesta International Hotels Partners With Actabl for All-in-One Hotel Operations Management and Enhanced Guest Services Platform
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Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform
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ProfitSword to Release Major Enhancements to Award-Winning Business Intelligence Technology Platform at HITEC Orlando 2022
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ProfitSword Announces New Solutions Bundle for the Hospitality Industry
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ProfitSword and Tripleseat Partner to Provide Hotels With Seamless Data Intelligence Over Catering and Group Sales
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Hotel EffectivenessⓇ Launches 2022 Labor Perfection Toolkit
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ProfitSword Takes Hotel Financial Performance Visibility Global With Instant and Fully Automated Currency Conversion
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Support
Unverified
Actabl has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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