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ProfitSword by Actabl
4.7 (459 REVIEWS)
Shane, Erin, Scott + 32 more experts recommend Actabl
Read RecommendationsRanked 3 (out of 64) in Business Intelligence
Hoteliers voted Actabl as the #3 Business Intelligence provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldA single source of truth for efficient, real-time decision making
93% recommended by 1571 hotels
Rosewood, Montage, Posadas & 1568 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Actabl software effectively streamlines communication and management tasks within hotels. Its guest messaging feature, described as vital by users, improves customer experience by enabling direct and timely communication. Maintenance and housekeeping workflows are simplified, reducing oversight and ensuring timely responses. Users also praise its revenue management capabilities, citing improvements in labor tracking and scheduling efficiency, key factors in reducing operational costs.
Rosewood, Montage, Posadas & 1568 others
Read their reviewsSupport
Responsive
Hoteliers often emphasize the importance of customer support when discussing ProfitSword by Actabl. They highlight the need for a responsive and knowledgeable support team that can address issues promptly. While many users appreciate the support they receive, there are concerns about occasional delays in response times. The expertise of the support staff is generally regarded positively, aiding users in efficiently navigating the software and troubleshooting issues. Onboarding processes facilitated by support are viewed as beneficial, although there is room for improvement in streamlining this experience further. Overall, accessible support channels and comprehensive resources like FAQs and tutorials are crucial for enhancing user experience.
Director of Internal Audit and special projects
14 months ago
Verified
... The integration was challenging, but our rep was supportive and responsive, and really understood the business quickly. Made the integration manageable. ...
See full reviewGeneral Manager
14 months ago
Verified
... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...
See full reviewGeneral Manager
14 months ago
Verified
... Profit sword is easy to navigate. It provides data with easy and accuracy. The training webinars are outstanding. The short cut make budgeting a breeze. ...
See full reviewBusiness Operations Analyst
4 months ago
Verified
... As with any product/tool there is always room for improvement. As long as Actabl continues to listen to their user's the sky is the limit. ...
See full reviewGeneral Manager
4 months ago
Verified
... I would like to see more analytics to give a more in-depth picture of the data used for our budgeting and forecasting. I would also like a real-time update when modifying information to the forecast. ...
See full reviewDirector of Sales & Marketing
4 months ago
Verified
... Auto-save. Instead of having a timer on your work to save, an autosave would help . I have lost many reports because I wasn't hitting the save button on a regular. ...
See full reviewNight Auditor
4 months ago
Verified
... ProfitSword offers a highly intuitive interface that seamlessly integrates various financial metrics and performance indicators. It allows for customizable reporting, providing detailed insights into hotel performance, occupancy trends, and revenue forecasts. The ability to consolidate large amounts of data into easily digestible reports ...
See full reviewGeneral Manager
4 months ago
Verified
... More classes on how to advance, honestly you just have a good system, just sometimes the math is strange. ...
See full reviewAccount Payable Specialist
4 months ago
Verified
... Nothing that I can think of. I can only speak for myself and what I use the program for. Others may have a different opinion. ...
See full reviewGeneral Manager
4 months ago
Verified
... I have been a Profit Sword user since 2005! I have gotten to watch it go through so many versions! I enjoy the versatility and the options I have to view my data in so many different ways. ...
See full reviewIT and Accts
4 months ago
Verified
... As with any software with us my main concern is our communication with Actabl. Customer services and a quick response to out email and call is always paramount so to me that is what I would like to ...
See full reviewAccountant
4 months ago
Verified
... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...
See full reviewsales and use tax accountant
4 months ago
Verified
... I understand that it is something normal, but I understand that maintenance sometimes creates a lack that leads to updating or improving. And sometimes I don't have all the data updated for the same ...
See full reviewAccounting Receivable
4 months ago
Verified
... It is easy to navigate. Updates are automatic. Dashboard is user friendly. I love how from time to time it offers training to be more knowledgeable. The webinar is also easy to follow. Like once in a blue moon, the system is acting up but in just one ...
See full reviewDirector of Finance
4 months ago
Verified
... There is currently no better BI Tool than ProfitSword for Hotel Management. ProfitSword is the best at the integration and automation between PMS, POS, Revenue Management, and Labor systems. I like how we are able to make better business decisions because we can make real-time changes to the forecast and because we have a daily flow of information at our fingertips. I also like the available reports and datasets in ProfitSword. Being able to compare Actuals to Primary Forecast, to Budget, to Last Year, to Proforma to Primary Forecast as of 2 weeks ago helps me paint ...
See full reviewCorporate Director of Revenue
4 months ago
Verified
... Product enhancement services. While the functionality of the products is already expansive, there are a handful of improvements that can be made. When submitted enhancement requests, there is never a ...
See full reviewCoordinating Sales Manager
4 months ago
Verified
... I love the ease of use of the interface. When we onboard new members of our team, I look forward to showing them the software and seeing the "aha" moment when they realize how easily they can pick up ...
See full reviewGeneral Manager
4 months ago
Verified
... I have used multiple services from Actabl over the past decade and have had nothing but positive interactions with the products and especially the service team. ...
See full reviewGeneral Accountant
4 months ago
Verified
... Simple, Easy to use, and straight forward revenue reconciliation and management. the software is very user friendly, and the actable team is easy to work with. ...
See full reviewFront Dest Supervisor
4 months ago
Verified
... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...
See full reviewFront Desk Agent
4 months ago
Verified
... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, or help with transportation arrangements. housekeeping: allows the front office team to text guests if they have a do not disturb sign on, if the guest requests service, we put a ticket in for that housekeeper assigned and it ensures the room is cleaned in a timely manner appropriate to each individual guest. maintenance tickets: allows room attendants to assign repair ...
See full reviewGuest Recognition
4 months ago
Verified
... I think maybe if sending texts had personal options such as sending a message that can only be read by one user. ...
See full reviewFood and Beverage Manager
4 months ago
Verified
... Data transfer in the app can be improved for better visibility of scheduling. The display of schedule will assist the team to keep track of their hours and labor. ...
See full reviewChef
3 months ago
Verified
... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...
See full reviewSales & Use Tax Analyst
3 months ago
Verified
... I feel if there was an easier way to adjust and save tax codes in the tax/cash settings, it would make changes easier, quicker, and more user friendly across the board. Having to hunt for taxes then clicking the small check mark can be frustrating and tedious if having to change many tax codes at one time. Also, if there was a way to lessen ...
See full reviewGeneral Manager
3 months ago
Verified
... Customer service person phone number so we can ask questions. Right now i depend on the our corporate people help only. ...
See full reviewDirector of Engineering
3 months ago
Verified
... I used transcendent in the past for many years (since inception). when i moved to another property they where only using hotsos and for the last 3yrs was a pain. I am so glad to be getting back to ...
See full reviewGeneral Manager
2 months ago
Verified
... How easy and simple it is to use and it helps you stay on track on the day to day labor ...
See full reviewAssistant General Manager
2 months ago
Verified
... Easy to use, to understand what is going on and make my day easier to set the game plan for operation ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the effectiveness of ProfitSword's automation features in enhancing operational efficiency. The platform is praised for its ability to automate key tasks such as scheduling, reporting, and guest messaging, which significantly reduces manual workload and errors. This automation allows hotel staff to save time and focus on improving guest experiences. Users appreciate how the software consolidates data into comprehensive reports, enabling more informed decision-making. The integration of automation within the platform is perceived as intuitive and user-friendly, streamlining processes and making it easier for teams to manage day-to-day operations efficiently.
General Manager
14 months ago
Verified
... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...
See full reviewNight Auditor
4 months ago
Verified
... ProfitSword offers a highly intuitive interface that seamlessly integrates various financial metrics and performance indicators. It allows for customizable reporting, providing detailed insights into hotel performance, occupancy trends, and revenue forecasts. The ability to consolidate large amounts of data into easily ...
See full reviewBanquet manager
4 months ago
Verified
... Easier to do schedules and be more productive. tracking my labor every day, and make my goals every day better. ...
See full reviewFront Dest Supervisor
4 months ago
Verified
... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...
See full reviewAssistant Director of Housekeeping
4 months ago
Verified
... - Easy tracking of schedule and attendance- helps me save time on tracking room clean. - I can enter rooms in quickly and with high efficiency. ...
See full reviewFront desk Agent
4 months ago
Verified
... It works so effortlessly just in case we need to contact our guests we just gotta type the name and easy to send texts ...
See full reviewFront Desk Agent
4 months ago
Verified
... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, or help with transportation arrangements. housekeeping ...
See full reviewChief Engineer
4 months ago
Verified
... The software organizes my work list in to one location and keeps track of when they're due for PM service. The reports are handy as well. ...
See full reviewFD
3 months ago
Verified
... I enjoy and think making my schedules is a breeze!! I also like the game day housekeeping log. Make sure your staff is staying on track. ...
See full reviewSecurity Operations
3 months ago
Verified
... The platform’s concierge and scheduling capabilities have streamlined so many of our processes, making it incredibly easy for our team to keep everything running smoothly. We especially appreciate ...
See full reviewTechnical Assistant to Director of Engineering
3 months ago
Verified
... I had some issues with resigned employees. It still assins work requests to them and it takes time to resign. ...
See full reviewGeneral Manager
3 months ago
Verified
... I use five minuets manager, Forecast, scheduling for our hotel, Overtime report, Revenue daily, Housekeeping report , and overtime risk report. ...
See full reviewHuman Resources Director
2 months ago
Verified
... More insights and reports that employees can see and understand. The employee side would be the perfect tool if our company were willing to use it. ...
See full reviewAssistant General Manager
2 months ago
Verified
... Easy to use, to understand what is going on and make my day easier to set the game plan for operation ...
See full reviewIntegrations
Connected
Hoteliers often highlight ProfitSword by Actabl for its integrations, specifically noting its range and ease of use. The software effectively integrates with common systems such as PMS and POS without significant syncing issues. However, some users have mentioned occasional difficulties in maintaining consistent sync frequencies with their PMS interfaces. Despite this, the ability to set up and customize integrations is generally appreciated, allowing hoteliers to tailor the software to meet their specific operational needs.
Director of Internal Audit and special projects
14 months ago
Verified
... The integration was challenging, but our rep was supportive and responsive, and really understood the business quickly. Made the integration manageable. ...
See full reviewAccountant
4 months ago
Verified
... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...
See full reviewCorporate Director of Revenue
4 months ago
Verified
... ProfitSword had streamlined our reporting process with automated data imports providing uniform reports for multiple POS and PMS. Easy to read and manipulate data. Labor Management system and time ...
See full reviewFront Desk Agent
4 months ago
Verified
... We have previously encountered issues with the broadcasting feature, sometimes Alice doesn't get the most accurate information from our PMS system resulting in guests who have cancelled their ...
See full reviewSales & Use Tax Analyst
3 months ago
Verified
... Being a fairly new user to this software, I have found it is very easy to use and navigate around. ProfitSword has user friendly and easy functions to be able to find and adjust revenues and taxes as needed. Any up ...
See full reviewDirector of Engineering
3 months ago
Verified
... Being able to change everything about an asset by just selecting the asset. Could be model, seriel, cost, capx etc. ...
See full reviewAssistant General Manager
2 months ago
Verified
... Not just for housekeeping, it can be also used for front desk, maintenance departments too. Also, I tried to register for webinar but it did not let me register. ...
See full reviewValue
Balanced
Hoteliers often highlight the value for money of ProfitSword by Actabl, emphasizing its role in delivering strong return on investment through automation and comprehensive features that enhance business decision-making. Many users appreciate the cost-effectiveness of the software, mentioning that its suite of user-friendly tools and dashboards enables them to streamline operations without incurring hidden fees. Additionally, the transparency and usefulness of available free trials or demos are praised, allowing potential users to effectively evaluate the software's capabilities before committing to a purchase.
Director of Internal Audit and special projects
14 months ago
Verified
... More templates for reporting dashboard would be helpful, or example hotel case study, and suggested dashboard setup. There are a lot of reports and graphs, and with not having a lot of visual reports ...
See full reviewVP of Operations
14 months ago
Verified
... Profit Sword has made the day-to-day operation of the Hotels more efficient by giving real time visibility in all of the key metrics. The ease of training the Hotel teams is a key selling point. ...
See full reviewBusiness Operations Analyst
4 months ago
Verified
... Hotel Effectiveness & ProfitSword have enabled us the make impactful business decisions based on analytics that would not have been possible without user-friendly dashboards and an array of reports ...
See full reviewDirector of Sales & Marketing
4 months ago
Verified
... ProfitSword has all information at your finger tips. No need to search report after report. Change the date, click on report needed and Voila! Easy-Peasy. ...
See full reviewGeneral Manager
4 months ago
Verified
... I enjoy how i can find out facts quickly and I use the system a lot to make sure my finances are in order. Great system. ...
See full reviewAccount Payable Specialist
4 months ago
Verified
... We utilize profitsage and its is awesome to use and keep track of our expenses. ...
See full reviewGeneral Manager
4 months ago
Verified
... This software truly stands out for its user-friendly interface, making it easy to navigate even for beginners like me as a first-time general manager. I was worried about adapting to a new platform, but the intuitive design and clear instructions made it a breeze. From managing staff schedules to handling guest reservations, I quickly became comfortable with its features. Everything is laid out logically, helping me get tasks done efficiently without feeling lost or overwhelmed. What really impresses me is how seamlessly the software handles daily operations. It combines all the essential tools needed to run a hotel, saving time and reducing complexity. In terms of industry ...
See full reviewTax Accountant
4 months ago
Verified
... Nothing to improve, I don't think so. Don't know what else to say here. Its great the way it is for sure. ...
See full reviewAccountant
4 months ago
Verified
... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...
See full reviewGeneral Manager
4 months ago
Verified
... When i was introduce to PF I felt overwhelmed and confused, but having all the data practically on the tips of your fingers and see how is the performance of the operation, is awesome. ...
See full reviewAccounting Receivable
4 months ago
Verified
... It is easy to navigate. Updates are automatic. Dashboard is user friendly. I love how from time to time it offers training to be more knowledgeable. The webinar is also easy to follow. Like once in a ...
See full reviewBanquet manager
4 months ago
Verified
... Just keep going to learn about this program and be better every day, and take good decisions for improve daily. ...
See full reviewDirector of Finance
4 months ago
Verified
... There is currently no better BI Tool than ProfitSword for Hotel Management. ProfitSword is the best at the integration and automation between PMS, POS, Revenue Management, and Labor systems. I like ...
See full reviewCorporate Director of Revenue
4 months ago
Verified
... ProfitSword had streamlined our reporting process with automated data imports providing uniform reports for multiple POS and PMS. Easy to read and manipulate data. Labor Management system and time clock make scheduling, labor management and product ...
See full reviewCoordinating Sales Manager
4 months ago
Verified
... I love the ease of use of the interface. When we onboard new members of our team, I look forward to showing them the software and seeing the "aha" moment when they realize how easily they can pick up the information and adjust data to see exactly what they are looking for. Having so many reports to offer insights into how our property is doing is amazing ...
See full reviewFront Dest Supervisor
4 months ago
Verified
... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...
See full reviewFront desk agent
4 months ago
Verified
... It comes very handy when messaging guest and datas can be easily understood what i like best about it is that i can set up amenities and print guest boarding passes in a snap it is a great ...
See full reviewFront Desk Agent
4 months ago
Verified
... Alice is the brain of our daily hotel operations ...
See full reviewChief Engineer
4 months ago
Verified
... The software organizes my work list in to one location and keeps track of when they're due for PM service. The reports are handy as well. ...
See full reviewGuest Recognition
4 months ago
Verified
... I enjoy that I am able to text guests to keep communication. This greatly helps due to the modern norm of texting. ...
See full reviewGeneral Manager
3 months ago
Verified
... Not all fields are one size fits all. I wish there was a way to modify some of the imput fields. For example, our housekeepers get paid per room, not per hour. ...
See full reviewChef
3 months ago
Verified
... Is the best app very well to help to company please you half to fix more item company for i work is very happy ...
See full reviewHR Manager
3 months ago
Verified
... The efficiency of using and monitoring scheduled for my team and accuracy with labor. Easy to use and monitor daily. ...
See full reviewSecurity Operations
3 months ago
Verified
... The platform’s concierge and scheduling capabilities have streamlined so many of our processes, making it incredibly easy for our team to keep everything running smoothly. We especially appreciate how intuitive and user-friendly the software is; training new staff on it has been a breeze. One of the standout features is the seamless scheduling interface. It lets us quickly arrange tasks and shifts, ensuring everyone on our team is well-coordinated. The concierge functions are equally impressive ...
See full reviewSales & Use Tax Analyst
3 months ago
Verified
... I feel if there was an easier way to adjust and save tax codes in the tax/cash settings, it would make changes easier, quicker, and more user friendly across the board. Having to hunt for taxes then clicking the small check mark can be frustrating and tedious if having to change many tax codes at one time. Also, if there was a way to lessen the errors or glitching while having two tabs open simultaneously there would cause less frustrations when there is high usage. Usually this happens with saving changes, but have found it happens even when moving from one selection to another, including from one hotel to another. Also, if there can be a way hotels can set up their PMS systems to more easily line up with ProfitSword set ups, I feel that would cause less confusions with hotels in trying to use this system. Could there somehow be a way that they can link the two or have a "trial ...
See full reviewDirector of operationss
3 months ago
Verified
... The metrics for F&B should also relate to revenue, to understand better on wages as % age of sales. Also, for banquets, allow to pick up shifts through the My Hotel Team app, where shifts can be ...
See full reviewDirector of Engineering
3 months ago
Verified
... Glad to be back with Transcendent ...
See full reviewGeneral Manager
2 months ago
Verified
... Maybe, updating the graphics to make it more modern and or more interactive. In addition, to making the scheduler a litle more user friend. ...
See full reviewGeneral Manager
2 months ago
Verified
... We love Actabl! We utilize the transcendent platform. We haven't put into full swing yet, but the support Actabl has provided has been top-notch! ...
See full reviewFunctionality
Reliable
Hoteliers often report that ProfitSword by Actabl excels in its functionality, particularly in handling key tasks such as booking and reporting efficiently. The software automates essential processes, which helps in reducing manual efforts significantly, and offers customizable workflows and templates to suit various operational needs. Despite some minor downtime and bug issues, the platform is generally reliable and scales easily to accommodate business growth. Users find insights and reports generated by the system to be actionable and straightforward, aiding in better decision-making. However, some users mention the need for enhancements in feature completeness and seek more consistent feedback on submitted requests for improvements.
Director of Internal Audit and special projects
14 months ago
Verified
... More templates for reporting dashboard would be helpful, or example hotel case study, and suggested dashboard setup. There are a lot of reports and graphs, and with not having a lot of visual reports ...
See full reviewGeneral Manager
14 months ago
Verified
... It is user friendly, sends alerts for daily entries and you can message employees, scheduling is a breeze, you can repeat the schedule weekly and just make adjustments. ...
See full reviewVP of Operations
14 months ago
Verified
... Profit Sword has made the day-to-day operation of the Hotels more efficient by giving real time visibility in all of the key metrics. The ease of training the Hotel teams is a key selling point. ...
See full reviewGeneral Manager
14 months ago
Verified
... Profit sword is easy to navigate. It provides data with easy and accuracy. The training webinars are outstanding. The short cut make budgeting a breeze. ...
See full reviewBusiness Operations Analyst
4 months ago
Verified
... Hotel Effectiveness & ProfitSword have enabled us the make impactful business decisions based on analytics that would not have been possible without user-friendly dashboards and an array of reports ...
See full reviewGeneral Manager
4 months ago
Verified
... Clear and precise reporting for your hotel. ...
See full reviewDirector of Sales & Marketing
4 months ago
Verified
... ProfitSword has all information at your finger tips. No need to search report after report. Change the date, click on report needed and Voila! Easy-Peasy. ...
See full reviewIT/AV Assistant
4 months ago
Verified
... Easy access and reviewing capabilities for tickets with a simple admin interface. End users agree that workflow has been improved with the use of Alice. ...
See full reviewGeneral Manager
4 months ago
Verified
... I enjoy how i can find out facts quickly and I use the system a lot to make sure my finances are in order. Great system. ...
See full reviewAccount Payable Specialist
4 months ago
Verified
... The accuracy is what I like most because I can find what I need when I need it. It’s extremely user friendly ...
See full reviewGeneral Manager
4 months ago
Verified
... This software truly stands out for its user-friendly interface, making it easy to navigate even for beginners like me as a first-time general manager. I was worried about adapting to a new platform, ...
See full reviewAssistant General Manager
4 months ago
Verified
... Very helpful and efficient the charts are informative as well ...
See full reviewGeneral Manager
4 months ago
Verified
... Continue to listen to your users. The improvements being made are always user driven and they never seem to stop improving. Just when I think of something I'd like to see changed, or a new feature I ...
See full reviewTax Accountant
4 months ago
Verified
... Everything, its so easy to use and everyone likes it. I love it to interact with everyone. Not too sure what to say now. ...
See full reviewIT and Accts
4 months ago
Verified
... My interaction with Actabl software is one that merits a review. Actabl has reduce the issues that we had with our past ways of doing things. Management has improved and out ability to stay on top of ...
See full reviewAccountant
4 months ago
Verified
... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...
See full reviewGeneral Manager
4 months ago
Verified
... When i was introduce to PF I felt overwhelmed and confused, but having all the data practically on the tips of your fingers and see how is the performance of the operation, is awesome. ...
See full reviewAccounting Receivable
4 months ago
Verified
... I wish when inputting tax exempt would not be tedious especially for long staying guests. When adding a date in and a date out, I wish it will automatically calculate or add for the following days, ...
See full reviewDirector of Finance
4 months ago
Verified
... There is currently no better BI Tool than ProfitSword for Hotel Management. ProfitSword is the best at the integration and automation between PMS, POS, Revenue Management, and Labor systems. I like how we are able to make better business decisions because we can make real-time changes to the forecast and because we have a daily flow of information at our fingertips. I also like the available ...
See full reviewCoordinating Sales Manager
4 months ago
Verified
... I love the ease of use of the interface. When we onboard new members of our team, I look forward to showing them the software and seeing the "aha" moment when they realize how easily they can pick up ...
See full reviewGeneral Manager
4 months ago
Verified
... Ease of use and customizable reporting are key features that I love. Real time updates make it possible to keep on top of my forecasting schedule. Publishing schedules for staff to access on mobile ...
See full reviewGeneral Manager
4 months ago
Verified
... Would like to see more information on upcoming changes and be able to watch recordings or receive how-tos to keep myself up to date and many functions of the products ...
See full reviewFront Dest Supervisor
4 months ago
Verified
... The texting feature is a must for hotel guests. It is great for pre-arrival and guests in house. Many rave reviews of convenience of use. ...
See full reviewAssistant Director of Housekeeping
4 months ago
Verified
... - Easy tracking of schedule and attendance- helps me save time on tracking room clean. - I can enter rooms in quickly and with high efficiency. ...
See full reviewFront desk Agent
4 months ago
Verified
... It works so effortlessly just in case we need to contact our guests we just gotta type the name and easy to send texts ...
See full reviewFront Desk Agent
4 months ago
Verified
... Guest messaging: we are able to message guests before their arrival in order to ensure they have everything they need during their stay such as dining reservations, specific pillows for their room, ...
See full reviewChief Engineer
4 months ago
Verified
... The software organizes my work list in to one location and keeps track of when they're due for PM service. The reports are handy as well. ...
See full reviewGuest Recognition
4 months ago
Verified
... I think maybe if sending texts had personal options such as sending a message that can only be read by one user. ...
See full reviewFood and Beverage Manager
4 months ago
Verified
... Impressive system to make scheduling seamless. ...
See full reviewGeneral Manager
3 months ago
Verified
... I like that I can do 5 minute check-ins and get a broad overview of the week and schedules. I also like that I can send schedules out with a click of the buttom. ...
See full reviewChef
3 months ago
Verified
... it help to much for company / help me to employee and help to very easy plan thank for product review make easy live for employee and company guest is more happy and company is more flexible ...
See full reviewFD
3 months ago
Verified
... I enjoy and think making my schedules is a breeze!! I also like the game day housekeeping log. Make sure your staff is staying on track. ...
See full reviewHR Manager
3 months ago
Verified
... The efficiency of using and monitoring scheduled for my team and accuracy with labor. Easy to use and monitor daily. ...
See full reviewSecurity Operations
3 months ago
Verified
... The platform’s concierge and scheduling capabilities have streamlined so many of our processes, making it incredibly easy for our team to keep everything running smoothly. We especially appreciate ...
See full reviewGM
3 months ago
Verified
... Gaining the knowledge and understand of how labor truly works with a breakdown that is extremely comprehendible. Making communication with staff uncomplicated. ...
See full reviewFront office manager
3 months ago
Verified
... I like the way every thing works now i think maybe, it could be a little simpler to use in the future. ...
See full reviewTechnical Assistant to Director of Engineering
3 months ago
Verified
... Assistance in maintenance of all equipment ...
See full reviewSales & Use Tax Analyst
3 months ago
Verified
... Being a fairly new user to this software, I have found it is very easy to use and navigate around. ProfitSword has user friendly and easy functions to be able to find and adjust revenues and taxes as needed. Any updates or changes that are made, are instant and makes it easy to pinpoint ...
See full reviewDirector of operationss
3 months ago
Verified
... The metrics for F&B should also relate to revenue, to understand better on wages as % age of sales. Also, for banquets, allow to pick up shifts through the My Hotel Team app, where shifts can be ...
See full reviewGeneral Manager
3 months ago
Verified
... I use five minuets manager, Forecast, scheduling for our hotel, Overtime report, Revenue daily, Housekeeping report , and overtime risk report. ...
See full reviewDirector of Engineering
3 months ago
Verified
... I used transcendent in the past for many years (since inception). when i moved to another property they where only using hotsos and for the last 3yrs was a pain. I am so glad to be getting back to ...
See full reviewHuman Resources Director
2 months ago
Verified
... Makes scheduling faster. Helps monitor performance and efficiency. Gives you data to plan ahead and forecast better with reports at hand. ...
See full reviewGeneral Manager
2 months ago
Verified
... Maybe, updating the graphics to make it more modern and or more interactive. In addition, to making the scheduler a litle more user friend. ...
See full reviewGeneral Manager
2 months ago
Verified
... We love Actabl! We utilize the transcendent platform. We haven't put into full swing yet, but the support Actabl has provided has been top-notch! ...
See full reviewUser Interface
Accessible
Hoteliers often highlight the user interface of Actabl’s Business Intelligence product, ProfitSword, as being user-friendly and easy to navigate. They appreciate the intuitive nature of the system, which allows even first-time users to become comfortable with the platform quickly. The interface is described as visually appealing, with a clear presentation of data, graphs, and key details that supports easy interpretation. While there is commendation for its mobile compatibility, there are also suggestions for improvement, such as enhancing the scheduling interface's usability and updating the graphics to make them more modern. Hoteliers acknowledge some areas where the interface could be improved in terms of customizability, suggesting that more advanced options for personalizing dashboards and widgets could be beneficial. Overall, the interface is recognized for streamlining workflows and operations effectively, though some users desire a more flexible and dynamic design.
Property Accountant
14 months ago
Verified
... Greater individual user formatting would be nice. For example, it would be nice if an individual user could opt to have zero suppression on certain pages, but not cause the entire department to habve ...
See full reviewGeneral Manager
14 months ago
Verified
... Profit sword is easy to navigate. It provides data with easy and accuracy. The training webinars are outstanding. The short cut make budgeting a breeze. ...
See full reviewGeneral Manager
4 months ago
Verified
... Actabl provides us with key reports to ensure our hotel revenue and data is accounted for and that we can forecast accordingly for the month. The dashboard is easy to understand and gives you a lot ...
See full reviewDirector of Sales & Marketing
4 months ago
Verified
... ProfitSword has all information at your finger tips. No need to search report after report. Change the date, click on report needed and Voila! Easy-Peasy. ...
See full reviewIT/AV Assistant
4 months ago
Verified
... Easy access and reviewing capabilities for tickets with a simple admin interface. End users agree that workflow has been improved with the use of Alice. ...
See full reviewGeneral Manager
4 months ago
Verified
... This software truly stands out for its user-friendly interface, making it easy to navigate even for beginners like me as a first-time general manager. I was worried about adapting to a new platform, but the intuitive design and clear instructions made it a breeze. From managing staff schedules to handling guest reservations, I quickly became comfortable with its features. Everything is laid out logically, helping me get tasks done efficiently without feeling lost or overwhelmed. What really impresses me is how seamlessly the software handles daily operations. It combines all the essential tools needed to run a hotel, saving time and reducing ...
See full reviewAssistant General Manager
4 months ago
Verified
... I think editing could be easier when it comes to employees as well as making changes to the schedule too. When it comes to training it would be nice to have more options. ...
See full reviewAccountant
4 months ago
Verified
... Reports are easy to locate very person friendly dashboard friendly to relate forecast and budget very friendly data ports easy. ...
See full reviewGeneral Manager
4 months ago
Verified
... When i was introduce to PF I felt overwhelmed and confused, but having all the data practically on the tips of your fingers and see how is the performance of the operation, is awesome. ...
See full reviewAccounting Receivable
4 months ago
Verified
... I wish when inputting tax exempt would not be tedious especially for long staying guests. When adding a date in and a date out, I wish it will automatically calculate or add for the following days, ...
See full reviewCoordinating Sales Manager
4 months ago
Verified
... I feel that exporting reports could be simplified a bit more and that the the auto logout time could be a bit longer as on some reporting days, I am in the same screen for a long time taking notes ...
See full reviewGeneral Manager
4 months ago
Verified
... The processing time can sometimes lag when saving changes, but I'm typical impatient person when it comes to wanting immediate updates. While Actable is a robust platform, there are always areas for improvement. One potential area could be advanced customization features. Some users might want more flexibility in tailoring dashboards, reports, or workflows to fit their unique needs. Another improvement could be scalability for smaller teams. While it's great for large organizations, making it more accessible or cost-effective for smaller businesses or teams could broaden its appeal. Lastly, some users might benefit from more detailed ...
See full reviewGeneral Manager
4 months ago
Verified
... Would like to see more information on upcoming changes and be able to watch recordings or receive how-tos to keep myself up to date and many functions of the products ...
See full reviewGeneral Accountant
4 months ago
Verified
... I do not know the reasoning behind this but the site can sometimes be very slow and hard to work through. ...
See full reviewAssistant Director of Housekeeping
4 months ago
Verified
... I think the few things about the program that could be improved are the attendance tracker. I would like a easier way to track tardies and absences. The website itself can be a little confusing to ...
See full reviewChief Engineer
4 months ago
Verified
... Response time to issues, system outages, bugs with the system. I have spent a very long time trying to get my role permissions restored to at least what they were but it still hasn't been done. There ...
See full reviewGuest Recognition
4 months ago
Verified
... I think maybe if sending texts had personal options such as sending a message that can only be read by one user. ...
See full reviewGeneral Manager
3 months ago
Verified
... Not all fields are one size fits all. I wish there was a way to modify some of the imput fields. For example, our housekeepers get paid per room, not per hour. ...
See full reviewSecurity Operations
3 months ago
Verified
... The platform’s concierge and scheduling capabilities have streamlined so many of our processes, making it incredibly easy for our team to keep everything running smoothly. We especially appreciate how intuitive and user-friendly the software is; training new staff on it has been a breeze. One of the standout features is the seamless scheduling interface ...
See full reviewFront office manager
3 months ago
Verified
... I love how easy it is to use and how colorful the display on the pages are it makes it fun ...
See full reviewSales & Use Tax Analyst
3 months ago
Verified
... I feel if there was an easier way to adjust and save tax codes in the tax/cash settings, it would make changes easier, quicker, and more user friendly across the board. Having to hunt for taxes then clicking the small ...
See full reviewDirector of operationss
3 months ago
Verified
... The process is intelligent, gives you knowledge of the win or loss and how to rectify the situation and understand the trends. There are also helpful videos available to educate yourself to utilize ...
See full reviewHuman Resources Director
2 months ago
Verified
... More insights and reports that employees can see and understand. The employee side would be the perfect tool if our company were willing to use it. ...
See full reviewGeneral Manager
2 months ago
Verified
... Maybe, updating the graphics to make it more modern and or more interactive. In addition, to making the scheduler a litle more user friend. ...
See full reviewWhat Types of Hotels Actabl is Popular For
Size
99 | X-Small (1-9 room)
40 | Small (10-24 room)
205 | Medium (25-74 room)
849 | Large (75-199 room)
872 | X-Large (200+ room)
Country
1661 | United States of America
92 | Mexico
46 | Canada
26 | United Kingdom
20 | Sweden
19 | United Arab Emirates
16 | India
15 | Norway
10 | Spain
9 | South Africa
7 | Saudi Arabia
6 | Italy
6 | Japan
6 | Bahamas
5 | Cyprus
5 | Ireland
5 | Thailand
5 | Singapore
5 | Malaysia
4 | China
4 | Indonesia
4 | Vietnam
3 | Austria
3 | Egypt
3 | Turkey
3 | Australia
3 | Cayman Islands
3 | Morocco
2 | Bahrain
2 | Belgium
2 | Portugal
2 | Brazil
2 | Jordan
2 | Peru
2 | Oman
2 | Turks and Caicos Islands
2 | Puerto Rico
2 | Pakistan
2 | Qatar
1 | Poland
1 | Montenegro
1 | Bangladesh
1 | Denmark
1 | France
1 | Belize
1 | Hong Kong
1 | Czech Republic
1 | Greece
1 | Switzerland
1 | Rwanda
1 | Finland
1 | Laos
1 | Maldives
1 | Albania
1 | Panama
1 | Ethiopia
1 | Kenya
1 | Germany
1 | Colombia
1 | Hungary
1 | Kazakhstan
1 | Kuwait
1 | Fiji
1 | Cambodia
Type
1088 | Branded Hotels
901 | Luxury Hotels
783 | Resorts
738 | Boutiques
684 | Bed & Breakfast & Inns
528 | Airport/Conference Hotels
475 | City Center Hotels
390 | Limited Service & Budget Hotels
199 | Extended Stay & Serviced Apartments
91 | Casinos
80 | Hostels
52 | Vacation Rentals & Villas
44 | RV Parks & Campgrounds
43 | Motels
Region
1799 | North America
105 | Europe
57 | Asia Pacific
41 | Middle East
15 | Africa
14 | Central America
6 | South America
4 | Oceania
Category
646 | Concierge Software
482 | Scheduling & Workforce Management
459 | Business Intelligence
409 | Guest Messaging Software
395 | Housekeeping Software
337 | Staff Collaboration Tools
286 | Hotel Maintenance Software
114 | Employee Engagement Software
31 | Staffing & Recruiting Networks
Didn’t find what you were looking for?
Capabilities
Business Intelligence for today's hoteliers
Business Intelligence for today's hoteliers
Your time is valuable; ProfitSword gives time back to management to focus on the things that matter. Profitsword provides business intelligence software for hotels, management companies, and ownership groups to enable fast, intelligent, data-driven decision-making while eliminating manual work.
Eliminate Data Silos and Manual Errors
Enterprise Dashboards
Forecasting & Budgeting
Actabl’s business intelligence turns data into dollars
Actabl’s business intelligence turns data into dollars
General managers and executives spend far too many hours hunting down reports to manually create an aggregation of their daily, weekly, monthly, quarterly, and yearly data. This arduous task comes at the expense of their guests and, ultimately, their bottom line.
Commentary Reports
Features
Analytics
Forecasting, Budgeting & Planning
Data Management
Collaboration
Available Add-ons & Modules
PerfectLabor
Scheduling & Workforce ManagementPerfectWage
Staffing & Recruiting NetworksRecommended by
Achievements
This vendor's trending score is rising, ProfitSword by Actabl is the #5 most trending product in the Business Intelligence category (out of 64) and the #160 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Business Intelligence provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Actabl Case Studies
References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
Featured Customers
More Products by Actabl
Hotelier Rating
Hoteliers like that Actabl software effectively streamlines communication and management tasks within hotels. Its guest messaging feature, described as vital by users, improves customer experience by enabling direct and timely communication. Maintenance and housekeeping workflows are simplified, reducing oversight and ensuring timely responses. Users also praise its revenue management capabilities, citing improvements in labor tracking and scheduling efficiency, key factors in reducing operational costs.
AI-generated from the text of customer reviews
Looking for specific info?
Great tool!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Sedona (United States of America)
More than Effective
Assistant General Manager from 100 to 199 room Branded Hotel in San Jose (United States of America)
Love Hotel Effectiveness
General Manager from 100 to 199 room Bed & Breakfast & Inn in Las Vegas (United States of America)
Excellent Tool!
Human Resources Director from 200 to 499 room Branded Hotel in Nashville (United States of America)
Glad to be back with Transcendent
Director of Engineering from 200 to 499 room Bed & Breakfast & Inn in Marco Island (United States of America)
Hotel Effectiveness
General Manager from 100 to 199 room Branded Hotel in Asheville (United States of America)
Improving efficiency and managing productivity!
Director of operationss from 500+ room Branded Hotel in Memphis (United States of America)
ProfitSword/Brains
Sales & Use Tax Analyst from 100 to 199 room Airport/Conference Hotel in Islamorada (Florida Keys)
Assistance in maintenance of all equipment
Technical Assistant to Director of Engineering from 200 to 499 room Bed & Breakfast & Inn in Astana (Kazakhstan)
This is awesome
Front office manager from 100 to 199 room Boutique in Glendale (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Along with providing a well-acclaimed platform for operational forecasting and business intelligence, Actabl has been jointly committed with other best in class solutions, like M3, to minimize gaps - providing hoteliers with solutions that really work well together.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
ProfitSword has been dedicated to meeting hoteliers where they are. Driving functionality and service in the direction that meets the changing needs of the customer rapidly. Putting customers first, Actabl has even joined forces with other competitors in order to provide today's hoteliers with the tools they need.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
My advice to a hotelier considering this product or service would be to expect a high level of service and to be intentional about your end goals. These solutions can be powerful and Actabl has the right guidance to deliver results.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Actabl
1 week ago
Actabl and Craftable Partner to Bridge the Gap Between Hotel Operations and Financial Management with New Integration
Actabl
2 weeks ago
Actabl Earns Top Honors in Six Categories at HotelTechAwards, Including Best Concierge Software for Eighth Year
Actabl
8 months ago
Actabl Adds 14 Women to Key Leadership Roles in 2024, Driving Innovation in Hotel Tech
Actabl
1 year ago
Actabl Announces A Partnership With Avalara, Inc., A Leading Provider Of Cloud-Based Tax Compliance Automation For Businesses Of All Sizes
Actabl
1 year ago
Actabl Gears Up for a Resounding Presence at The Lodging Conference
Actabl
1 year ago
Introducing Actabl Authenticator and Unified UI
Actabl
1 year ago
Actabl Unveils Two-Way Integration Between Alice and Transcendent, Enhancing Hotel Operations and Guest Experience
Actabl
1 year ago
Better Together: Actabl Celebrates One Year of Innovation and Growth
Actabl
1 year ago
Hotel Effectiveness by Actabl Launches ShiftSwap Feature to Streamline Employee Schedule Management
Actabl
1 year ago
ALICE By Actabl Completes Two-Way Integration With Mews Property Management System
Actabl
1 year ago
Actabl Announces The Two-Way Integration Of ProfitSword And Hotel Effectiveness
Actabl
1 year ago
Driving Profit for Leading Hotels, Actabl Sees Record Growth Six-Months Post Launch
Actabl
2 years ago
ALICE by Actabl Completes Two-way Integration with Maestro Property Management System
Actabl
2 years ago
Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions
Actabl
2 years ago
Sonesta International Hotels Partners With Actabl for All-in-One Hotel Operations Management and Enhanced Guest Services Platform
Actabl
2 years ago
Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform
Actabl
2 years ago
ProfitSword to Release Major Enhancements to Award-Winning Business Intelligence Technology Platform at HITEC Orlando 2022
Actabl
2 years ago
ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando
Actabl
2 years ago
Hotel Labor Cost Index and Housekeeping Analysis Report
Actabl
2 years ago
Hotel Effectiveness Releases the Industry's First Hotel Labor Cost Index and Housekeeping Analysis Report
Actabl
2 years ago
Castlerock Asset Management Achieves Enhanced Performance Forecasting Capabilities With ProfitSword Business Intelligence Technology
Actabl
2 years ago
OTH Hotels Resorts Partners With ProfitSword for Robust Business Intelligence and Performance Forecasting Capabilities
Actabl
3 years ago
Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards
Actabl
3 years ago
ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution
Actabl
3 years ago
Identifying the Top Cybersecurity Risks to Your Business in 2022
Actabl
3 years ago
ProfitSword Announces New Solutions Bundle for the Hospitality Industry
Actabl
3 years ago
ALICE Launches New Front of House Solution to Help Hoteliers Address Staffing Shortages
Actabl
3 years ago
ProfitSword and Tripleseat Partner to Provide Hotels With Seamless Data Intelligence Over Catering and Group Sales
Actabl
3 years ago
Labor Perfection Toolkit: 4-Step Labor Success Plan
Actabl
3 years ago
Hotel EffectivenessⓇ Launches 2022 Labor Perfection Toolkit
Actabl
3 years ago
ProfitSword Takes Hotel Financial Performance Visibility Global With Instant and Fully Automated Currency Conversion
Actabl
3 years ago
ProfitSword Inspires Hotelier Success With Empowering Insights into Business Intelligence Technology Trends During HITEC Dallas 2021
Actabl
3 years ago
ProfitSword Establishes New Headquarters Following Rapid Market Growth and Increased Demand for Business Intelligence Solutions
Actabl
3 years ago
ALICE to Sponsor HITEC 2021 Conference in Dallas
Actabl
3 years ago
ALICE Joins Alpine Investors' ASG Family
Actabl
3 years ago
ProfitSword Reaffirms Commitment To Business Intelligence Innovation With Appointment Of Jason Wallace As Vice President Of Engineering
Actabl
3 years ago
ProfitSword Partners With foreUP to Provide Golf Course Operators With Latest in Business Intelligence Analytics
Actabl
3 years ago
Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions
Actabl
3 years ago
Charlestowne Hotels Implements ProfitSword and Event Temple Integration to gain Real-Time Insight into Business and Group Sales Performance
Actabl
4 years ago
The Hotel Technology Buyer's Guide
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Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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