Customer Alliance Relaunches Its Platform, Rebuilt AI-First for Guest Feedback Intelligence

Re-architected to make guest feedback data easier to capture, understand, share and act on, the new AI-first platform brings reputation management, guest surveys and feedback analytics together, helping hotels improve the guest experience and power wider data and AI initiatives.

Akia launches AI Voice, an AI receptionist that answers calls and books rooms.

The same AI agent that runs guest messaging now picks up the phone, books rooms, and takes payment mid-call for hotels and vacation rentals.

Cloudbeds Launches OTA Ads to Seamlessly Manage OTA Campaigns within the Platform

New capability helps hotels compete for visibility on OTAs while reducing the operational complexity of managing paid demand across disconnected systems.

Shiji’s Daylight PMS Selected by Kempinski Hotels to Elevate Luxury Guest Experiences

Luxury hospitality leader adopts Shiji’s next-generation Property Management System across its portfolio in China

Donkey Hotels & Resorts Drives Smarter Pricing and Scalable Revenue Strategy with IDeaS

Donkey Hotels & Resorts is continuing to strengthen its revenue performance and commercial approach through its use of IDeaS G3 RMS across four properties within its portfolio of luxury and lifestyle hotels in Greece.

roommaster Launches AI Guest Management to Bring 24/7 Guest Communication to Independent Hotels

New platform handles guest conversations across web chat, WhatsApp, and email around the clock, converting inquiries into direct bookings

Lybra Assistant launches Zenit: the first Revenue Management System with proprietary AI for hospitality is born

The new Agent integrated into Lybra Assistant analyzes more than 10,000 scenarios per day, explains every decision in natural language, and speaks clearly to Revenue Managers

Hoteza and Shiji Daylight PMS Eliminate Manual Front-Desk Work Through New Two-Way Integration

Hotels can now synchronize reservations, guest profiles, messaging, and folio data between both platforms.

RMS and TrustYou partner to give hoteliers a unified view of every guest

Real-time integration merges PMS and CDP data into a single Golden Profile, helping hoteliers personalize service and target marketing more effectively.

Cloudbeds launches Insights, setting a new standard for real-time hotel reporting and enterprise data access

Cloudbeds Insights gives large hotel groups and multi-property operators real-time reporting inside Cloudbeds, with the flexibility to connect the same trusted data to their preferred analytics tools, data infrastructure, and business systems.

FLYR Hospitality Announces New Alliance Partnership with Preferred Hotels & Resorts, the World's Largest Independent Hotel Brand

FLYR Hospitality today announced its new affiliation with Preferred Hotels & Resorts as the latest addition to the brand’s Alliance Partner Program. This partnership establishes FLYR Hospitality’s position as the exclusively recommended provider of Revenue Management and Business Intelligence Solutions for Preferred Hotels & Resorts member properties across the globe.

Mews powers Alexa MGMT's mission to put people back at the heart of Texas hospitality

Austin-based independent hotel operator selects Mews to automate payments and operations across six Texas properties, freeing teams to focus on what matters most – the guest.

IDeaS Named a Leader in Inaugural IDC MarketScape for Hospitality Revenue Management Systems

By bringing together revenue management, business intelligence, financial planning and portfolio-level insight into a unified commercial framework, IDeaS helps organizations make more confident decisions across the business.

Kollective Completes Initial Data Collection for the Boutique Hotel AI Index

Independent study captures 28,600 AI-generated hotel recommendations across five leading AI platforms

Shiji Infrasys POS Powers Dining Excellence at The Capitol Kempinski Hotel Singapore

Fast, reliable, and intuitive technology supports seamless dining experiences at one of Singapore’s most iconic luxury hotels

SiteMinder: Total Solar Eclipse Drives up to 76% Growth in Bookings for Spain’s Hotels

Room rates up as much as 85% as travellers race to secure prime viewing destinations for the August 12 phenomenon