The Hotelier's Guide to Text and Chat: How to use modern messaging to increase guest satisfaction and direct bookings.

Overview

Messaging has changed the way people communicate. 56% of guests say they will use messaging more in the next 2 years. 63% of millennials prefer messaging to phone calls. This guide has tips and best practices from hundreds of hoteliers on how to use texting and chat to improve communications, enhance service, and drive revenue.

What’s Inside

5 reasons hotels are embracing messaging
8 tips for delivering excellent service with messaging
How to use chat to assist direct booking

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About HelloShift

Special thanks to HelloShift for providing this free content to educate hoteliers

In exchange for providing this free content to our users, Hotel Tech Report shares download information with the owner of the content. By downloading you agree that Hotel Tech Report can share your contact information with the content owner and that the owner may reach out to offer assistance in your search for a new Guest Messaging Software vendor.

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