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Overview
Discover what drove guest satisfaction, where operational gaps showed up, and what hoteliers from Rome to Stockholm can do to improve reviews.
What You'll learn
- Rome showed the strongest gains in guest satisfaction, while other markets were mixed
- Positive reviews tied most to Location and Service; negatives linked to Price, Maintenance, and WiFi
- Guest feedback response rates dropped in several cities, amplifying review impact
- “Coolcation” travel and long-haul returns reshaped demand patterns
- Hotels urged to invest in core product quality, respond faster, and use mid-stay surveys
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Summer 2025 Hotel Guest Experience Snapshot
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Want to talk to a Reputation Management expert?
As the official sponsor of this guide, the TrustYou team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Reputation Management and which is right for your hotel.
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