Trends in Guest Communications in 2023
This publication collates data from industry research, hospitality reports, and HiJiffy's insights to map out the key trends in guest communications in 2023:
What’s Inside- Further digitalisation of communication
- Personalisation and tailored communication
- Conversational Artificial Intelligence
- Navigating communications with sentiment analysis
- Streamlining all communication channels
- Voicebots and Interactive Conversational Voice Response Systems