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Guest Messaging Software

Trends in Guest Communications in 2023

Overview

This publication collates data from industry research, hospitality reports, and HiJiffy's insights to map out the key trends in guest communications in 2023:

What’s Inside
  • Further digitalisation of communication
  • Personalisation and tailored communication
  • Conversational Artificial Intelligence
  • Navigating communications with sentiment analysis
  • Streamlining all communication channels
  • Voicebots and Interactive Conversational Voice Response Systems
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Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
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About HiJiffy

Special thanks to HiJiffy for providing this free content to educate hoteliers

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