MARA Solutions Launches AI Research Assistant — Automated Guest Feedback Reports for Hotel Groups

New product extension lets hotel teams build any report they need from guest feedback data and deliver it automatically to the right person

Shiji Expands Global Distribution Reach for Japanese Hotels through Partnership with JR Systems’ Rakutsu with

New integration connects Japanese hotels to 300+ international travel partners, advancing inbound tourism through secure, guest-centric technology

Kollective Publishes AI Prompt Framework for Hotels to Improve AI Visibility Tracking

A structured approach to selecting AI prompts that reflect real guest demand, not generic tool output.

How The Inn at Christmas Place uses Triptease to help maintain over 90% direct bookings

How HI USA generates six-figure monthly revenues through Triptease tools

Hostelling International USA runs a nonprofit hostel network with properties in major US cities across the country. Being both a nonprofit and a hostel brand creates distinct digital advertising challenges, and the team's previous provider struggled to support the technical complexity of their operations. Metasearch underperformed and website crashes were not uncommon.

Direct Booking Summit 2026: Dedicated AI Training Sessions Added to Agenda

Triptease's Direct Booking Summit, heading to Mexico City on 12–13 May 2026, will for the first time include a dedicated AI Training Track — four sessions designed to close the AI skills gap for hotel teams.

ChatGPT Hotel Ads: They're Here and OTAs Already Have First-Mover Advantage

OpenAI began testing ads in ChatGPT on Feb 9, 2026, showing sponsored placements to Free and Go users only, with paid tiers remaining ad-free. Ads appear below responses, are clearly labeled, and do not influence organic recommendations. Travel is among the first impacted categories as AI reshapes discovery: 56% of travelers used AI last year, and 78% booked based on it. Since ChatGPT returns just a few options, organic inclusion is critical before ads matter.

Shiji AI•R: Transitioning to an AI‑First Hospitality Platform

Shiji is transitioning to an AI‑first organization, embedding responsible, unobtrusive AI across its hospitality platform to reduce complexity and return time to hotel teams.

Visiting Media Partners with Tongo to Connect Immersive Sales Technology with AI-Powered Guest Engagement

The Partnership Creates an AI-Powered Bridge Between Visual Selling and On-Property Guest Experience to Help Hotels Drive More Revenue at Every Touchpoint.

RMS Integrates with GuestRevu to Automate Guest Feedback

Automatically collect guest feedback, transform responses into AI-enhanced insights, and improve service delivery in real-time.

Metro Hotels celebrates 50 years in business, generates additional $1.6m in revenue with support from SiteMinder.

Hoteliers are always looking for ways to set their properties apart from the rest and incentivize online visitors to book direct. While competitive pricing is crucial, this is only the first step. Complementary actions can be taken to secure guests and significantly increase direct bookings. This is where SafeDirect, travel assistance insurance that drives web conversion, comes in.

How Rio Las Vegas grew metasearch revenue 71% in six months

TrustYou and HSMAI Europe Celebrate Strategic Partnership at Berlin Industry Gathering

TrustYou presented the Award of Excellence at the HSMAI Europe & HFTP Networking Evening, reinforcing a two-year strategic partnership dedicated to advancing hospitality excellence across Europe.

Omnibees and Shiji Horizon Distribution partner to expand global connectivity in Latin American hospitality

This partnership strengthens cross-regional connections, enabling Latin American hotels to reach new demand across global travel networks.

The first direct booking app for hotels launches in ChatGPT, powered by Lighthouse

Hotels gain a direct connection to travelers in AI search results with brand-controlled content, live rates and commission-free bookings

Bookboost Launches AI Agent Powered by Guest Data, Bringing Personalised Autonomous Service to Hospitality

Unlike standalone chatbots, Bookboost's AI Agent draws on unified guest profiles from its Customer Data Platform, so it already knows who's asking before the conversation begins