Pembroke Inn: From OTA-Dependent to 80–90% Direct Bookings

Pembroke Inn is a 52-room independent boutique hotel in downtown Toronto, built around a willingness to question traditional hotel practices. With Cloudbeds connecting its website, booking engine, marketing, distribution, and guest experience, the hotel transformed a period of OTA disruption into a significantly stronger direct booking strategy.

Roomstay Launches PayPal Integration, Giving Hotel and Holiday Park Guests Flexible Payment Options

New partnership enables guests to pay upfront or split bookings into four interest-free installments; properties receive immediate payment while reducing checkout friction

Ballyfin sees 18% growth in direct bookings thanks to powerful website

Discover how Ballyfin achieved an 18% increase in direct booking volume, a 13.5% growth in conversion rate, and a 26% increase in mobile-generated revenue by partnering with Cendyn on a bespoke new website. By combining fluid navigation, clearer activity promotion, and hands-on CMS training for the hotel's team, Ballyfin modernized its digital presence and strengthened its direct booking performance while maintaining full control over its own content.

The Future of Hotel Guest Loyalty

Explore how hotel loyalty programs can strengthen guest relationships, drive direct bookings and support sustainability—with a clear focus on measurable business value.

Naumi Hotels boosts direct revenue by 55% with Cendyn Web

Discover how Naumi Hotels achieved a 55% increase in direct booking revenue, a 53% uplift in total bookings, and a more stable, guest-ready digital presence by migrating to Cendyn Web. By replacing a fragmented, error-prone site with a faster, more secure platform, clearer navigation, and a simplified booking journey, Naumi turned browsing friction into a seamless path from inspiration to conversion — strengthening both performance and guest experience across its boutique portfolio.

The Direct Booking Commission Playbook

Most hoteliers quote a commission rate they have never actually calculated, and it is almost always too low. This playbook gives you two worksheets that produce the only two numbers that matter: what an OTA booking really costs once visibility programmes, payment handling and cancellation drag are counted, and what a direct booking really costs once discounts and staff time are counted. It then shows the break-even between them, a fully worked example for a 40 room property at $65 ADR, six moves ranked by payback speed, and five traps to avoid.

Gstaad Palace Selects dailypoint™ for CRM, Loyalty and Guest Data Management

Gstaad Palace selects dailypoint™ to centralize guest data, strengthen CRM and loyalty, and deliver more personalized luxury guest experiences.

The Generational Compass in Hotel Operations

This White Paper by Heilbronn University reveals how different generations truly view digital hotel services from tech-savvy Gen Z demanding full autonomy to "Best Agers" fearing a loss of personal touch. Based on exclusive empirical data from 154 guests across three age cohorts, the study exposes the hidden barriers holding guests back and provides a clear blueprint for the future of hospitality. Discover how a smart hybrid approach automates administrative friction so your team can focus on what actually matters: exceptional human connection.

Cendyn brings live hotel data to Google’s Search Campaigns for Travel in closed beta test

Hospitality technology leader’s data infrastructure to benefit hotels in Google's most significant advancement in hotel search advertising ahead of general availability

More revenue, less time at the desk: what a Guest App changes in daily hotel operations

MADRIGALE, a family-run 4-star superior hotel above Lake Garda, launched the Gastfreund Guest App under its own name as "MAD Vibes", available in the App Store and Google Play. Guests open it before arrival and use it throughout the stay: 12,862 accesses a month, 87 hours of front-desk time saved and 554 printouts avoided.

56 hours less front-desk work per month: how HOLZLEITEN digitised check-in, billing and check-out

HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

The hotel AI readiness guide

As 44% of travelers increasingly turn to AI assistants to research, compare, and book accommodations, hotels need to ensure their property information is accurate and accessible for AI-powered discovery. The good news? Becoming AI-ready isn't about adopting every new AI tool – it starts from building the right foundation. Download this complimentary guide to learn how hotels can strengthen their data, systems, and direct booking strategy to better prepare for the next generation of travel discovery.

ThinkReservations Launches Upgraded Booking Engine and Gift Certificate Experience for All Properties

Redesigned availability search, larger room galleries, translation support, and automated bot protection are now live network-wide — with no action required from property owners

The Guest Review Barometer Q2 2026: What 468,906 Guest Reviews Reveal About Hotels

Every quarter, HotelSpeaker analyzes the guest reviews it answers on behalf of thousands of hotels worldwide. This edition decodes 468,906 reviews from Q2 2026, across 60 languages, 30 platforms and 50+ countries. Inside: why German guests rate the same hotel 8 points lower, the 7.5-point gap between platforms judging identical hotels, and the 10% of hotels that attract 39% of all negative reviews. Plus the summer review wave (+25% vs Q1) and copy-paste response templates that turn reviews into bookings. Every chapter ends with actions you can apply this week. Free, built on first-party data.

Iceportal Content Surpasses 650 Demand Channels, Expanding Hospitality’s Largest Hotel Content Distribution Ecosystem

Milestone reinforces Iceportal Content's market leadership by connecting more than 60,000 hotels with over 650 global demand channels through a single content distribution platform.

dailypoint welcomes two new hotels in the Americas to its Global Customer Portfolio

dailypoint welcomes Now Now NoHo in New York and Carimar Beach Club in Anguilla, strengthening its presence across the Americas and the Caribbean.