Journey Raises $15 Million to Expand Loyalty Network for Independent Hotels

Network surpasses 2,500 properties and 100,000 members worldwide as FirstMark Capital and Headline lead the round; Castle Hill Inn joins the Journey Alliance

Shiji releases 2026/27 Hotel Distribution Technology Chart: From Channels to Discoverability and “Bookable Everywhere”

New edition highlights the rise of AI discovery, map-based commerce, conversational booking, and the growing importance of structured hotel data.

GuestRevu selected as preferred guest intelligence provider for The Leading Hotels of the World

GuestRevu has been selected as a preferred guest feedback and reputation management provider for The Leading Hotels of the World (LHW).

dailypoint signs Serena Hotels and Mirror Lake Inn Resort & Spa as new customers

Serena Hotels and Mirror Lake Inn Resort & Spa have partnered with dailypoint to enhance loyalty, centralize guest data, improve operations, and drive more personalized guest experiences.

Entries Open for the 2026 GuestRevu GREAT Awards

Hotels worldwide are invited to compete in the 2026 GuestRevu GREAT Awards.

Lighthouse Acquires Hotelrank.ai, Adding AI Visibility Intelligence to Connect AI

Acquisition strengthens AI discoverability analytics, allowing hotels to track and optimize performance across AI-powered travel platforms including ChatGPT and Gemini

MARA Solutions Launches AI Research Assistant — Automated Guest Feedback Reports for Hotel Groups

New product extension lets hotel teams build any report they need from guest feedback data and deliver it automatically to the right person

Shiji Expands Global Distribution Reach for Japanese Hotels through Partnership with JR Systems’ Rakutsu with

New integration connects Japanese hotels to 300+ international travel partners, advancing inbound tourism through secure, guest-centric technology

Kollective Publishes AI Prompt Framework for Hotels to Improve AI Visibility Tracking

A structured approach to selecting AI prompts that reflect real guest demand, not generic tool output.

How The Inn at Christmas Place uses Triptease to help maintain over 90% direct bookings

How HI USA generates six-figure monthly revenues through Triptease tools

Hostelling International USA runs a nonprofit hostel network with properties in major US cities across the country. Being both a nonprofit and a hostel brand creates distinct digital advertising challenges, and the team's previous provider struggled to support the technical complexity of their operations. Metasearch underperformed and website crashes were not uncommon.

Direct Booking Summit 2026: Dedicated AI Training Sessions Added to Agenda

Triptease's Direct Booking Summit, heading to Mexico City on 12–13 May 2026, will for the first time include a dedicated AI Training Track — four sessions designed to close the AI skills gap for hotel teams.

ChatGPT Hotel Ads: They're Here and OTAs Already Have First-Mover Advantage

OpenAI began testing ads in ChatGPT on Feb 9, 2026, showing sponsored placements to Free and Go users only, with paid tiers remaining ad-free. Ads appear below responses, are clearly labeled, and do not influence organic recommendations. Travel is among the first impacted categories as AI reshapes discovery: 56% of travelers used AI last year, and 78% booked based on it. Since ChatGPT returns just a few options, organic inclusion is critical before ads matter.

Shiji AI•R: Transitioning to an AI‑First Hospitality Platform

Shiji is transitioning to an AI‑first organization, embedding responsible, unobtrusive AI across its hospitality platform to reduce complexity and return time to hotel teams.

Visiting Media Partners with Tongo to Connect Immersive Sales Technology with AI-Powered Guest Engagement

The Partnership Creates an AI-Powered Bridge Between Visual Selling and On-Property Guest Experience to Help Hotels Drive More Revenue at Every Touchpoint.

RMS Integrates with GuestRevu to Automate Guest Feedback

Automatically collect guest feedback, transform responses into AI-enhanced insights, and improve service delivery in real-time.