Avalon Analytics

4.7 (50 REVIEWS)

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HT Score  
70 out of 100
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Avalon Analytics

4.7 (50 REVIEWS)

Ranked 9 (out of 63) in Business Intelligence

Business Intelligence Made by Hospitality Experts

More than 50% of Avalon’s reviews come from Thailand.

Bell avatar Bell - AI powered product analyst

I analyzed all of Avalon’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Avalon for its comprehensive analytics capabilities, which allow them to quickly make informed decisions to optimize revenue and operational efficiency. Users appreciated features like the customizability of reports, clear visualizations, and integration with existing PMS systems. Key advantages include automated reporting, data centralization, and detailed segmentation, which reduce time spent on manual data compilation and enhance strategic decision-making. However, areas for improvement include processing speed, data accuracy, and multi-hotel functionality. Despite a few drawbacks, Avalon consistently enhances revenue management and operational efficiency for hotels.

Support

Responsive

Hoteliers often express mixed feelings about the support from Avalon's Business Intelligence product, Avalon Analytics. They note that while support is generally accessible through various channels, such as chat, phone, or email, the responsiveness can be inconsistent. Some hoteliers report delays, especially when frequent data errors occur, causing operational disruptions. However, when support is prompt, the staff demonstrate notable expertise and effectiveness, aiding users during setup and training. There are also supportive resources available, including FAQs, tutorials, and documentation, which are perceived as useful. Overall, improving the speed and consistency of the support response could enhance user satisfaction significantly.

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... If we can track on account manager to see their performance by numbers would be great as in PMS we have input account manager during create the account profile already. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... The lead-time when update the data, that we have to wait for the system to update after midnight if it can be real time. It will be great. ...

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Director of Sales and Marketing

9 months ago

Verified

... The lead-time when update the data, that we have to wait for the system to update after midnight if it can be real time. It will be great. ...

See full review

Revenue Manager

9 months ago

Verified

... 1. Cover all dimension to analyse 2. Able to customize report 3. Fast response from support ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... The errors of the data are always happening and sometimes it takes time for Avalon's support to fix it and many time it make my meeting delay. ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... The errors of the data are always happening and sometimes it takes time for Avalon's support to fix it and many time it make my meeting delay. ...

See full review

Resort Manager

9 months ago

Verified

... Friendly user ...

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Resort Manager

9 months ago

Verified

... There is nothing from my side to critque on this to improve as of now, I am benefit with the report. ...

See full review

Resort Manager

9 months ago

Verified

... Data accuracy, team use data to critique and analyse the business trend. Revenue and distribution team use this as a tool to achieve goal. ...

See full review

Resort Manager

9 months ago

Verified

... Data accuracy, team use data to critique and analyse the business trend. Revenue and distribution team use this as a tool to achieve goal. ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... Infographic / Visual Statistics which we can see and use the data for forecasting, presentation and do some future plans as well. ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... Infographic / Visual Statistics which we can see and use the data for forecasting, presentation and do some future plans as well. ...

See full review

Direct Revenue Management

9 months ago

Verified

... 1."One stop service" and we can analytics data within 1 shot (instead of multi system to be use/in the past). This will help us to put a quick & right strategy to gain more. 2.Support-very quick response to assist at all enquiry ...

See full review

DOSM

9 months ago

Verified

... Per day I can see which company profile is booking hence making this a deep dive into which are the accounts producing. ...

See full review

Revenue Manager

9 months ago

Verified

... The automation of data will revolutionize on how we operate and analyze. Friendly user interface and it's an all in one analysis tool. ...

See full review

Revenue Manager

9 months ago

Verified

... Data discrepancies on odd occasions (data on specific day missing), timing of daily report can vary (could be fixed on daily timing) ...

See full review

Revenue Manager

9 months ago

Verified

... Data discrepancies on odd occasions (data on specific day missing), timing of daily report can vary (could be fixed on daily timing) ...

See full review

Revenue Manager

9 months ago

Verified

... Data discrepancies on odd occasions (data on specific day missing), timing of daily report can vary (could be fixed on daily timing) ...

See full review

Revenue Manager

9 months ago

Verified

... Data discrepancies on odd occasions (data on specific day missing), timing of daily report can vary (could be fixed on daily timing) ...

See full review

Associate Director, Sales

9 months ago

Verified

... It would be good if the room type availability in Avalon link to room type availability in opera is accurated. ...

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Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

E-Distribrution Manager

9 months ago

Verified

... Need to have a training for new user on how Avalon can do and how to pull the report that are not on the menu. ...

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Manager, Distribution

9 months ago

Verified

... Dashboards & pick up pace is most likely and nationality update from business OTB is the most helpful for forward strategy. ...

See full review

Manager, Distribution

9 months ago

Verified

... Business Intelligence ...

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Automation

Streamlined

Hoteliers often highlight the automation capabilities of Avalon Analytics as a significant advantage. Users report that the software effectively automates various reporting tasks, which reduces the need for manual effort and saves time. This automation allows hoteliers to efficiently track and analyze client booking behavior by segment and account using tools like pickup and on-the-books (OTB) reports. The automation features also enable quick generation of production reports and comparisons against same period last year, budget, and forecast. Overall, users find that the automation within Avalon Analytics streamlines operations, supports fast-paced data analysis, and aids in implementing strategic decisions quickly.

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... Great in depth report ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... Great in depth report ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... Experience of Data analytics reports and forecast ...

See full review

Director Revenue

9 months ago

Verified

... The system is very useful BI tool, reduce a manual tasks or manual pull out the reports and fast-paced analysis the data. ...

See full review

Direct Revenue Management

9 months ago

Verified

... 1."One stop service" and we can analytics data within 1 shot (instead of multi system to be use/in the past). This will help us to put a quick & right strategy to gain more. 2.Support-very quick ...

See full review

Revenue Manager

9 months ago

Verified

... The automation of data will revolutionize on how we operate and analyze. Friendly user interface and it's an all in one analysis tool. ...

See full review

Director of Sales, Corporate & MICE

9 months ago

Verified

... The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC. ...

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Director of Sales, Corporate & MICE

9 months ago

Verified

... Report: What I Like and What I Think Could Be Improved ...

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Director Sales - Leisure

9 months ago

Verified

... Reports that could tell from the geo source or company, into which properties rather than begin with selecting the properties first. ...

See full review

Revenue Manager

9 months ago

Verified

... Could be more stable on figure and auto daily report. Should be more faster to upload the forecast on system. ...

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Revenue Manager

9 months ago

Verified

... One data is very easy to find and all in one page, save our time to look in data as daily. ...

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Integrations

Connected

Hoteliers often appreciate the integration capabilities of Avalon's Business Intelligence product, Avalon Analytics. Users highlight the range of integrations available, noting its compatibility with common systems such as property management systems (PMS), customer relationship management (CRM), and payment processors. The ease of setting up these integrations is frequently mentioned, with hoteliers reporting minimal challenges during implementation. Furthermore, the reliability of these integrations is commendable, as they consistently function without any syncing issues. Finally, users appreciate the ability to customize integrations to fit specific needs, allowing for tailored solutions that enhance overall productivity and functionality.

Revenue Manager

9 months ago

Verified

... Avalon's helping me to analyse the hotel performance very quick. I can work with vendor to create new report to maximise my revenue. Avalon cover all dimension of revenue part and we can prevent the loss and maximise revenue.I'm writing to express my sincere gratitude to Avalon for their incredible help in analyzing hotel performance. Their assistance has been invaluable in a number of ways: Faster Analysis: Avalon's support has significantly sped up my ability to analyze hotel performance data ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... Infographic / Visual Statistics which we can see and use the data for forecasting, presentation and do some future plans as well. ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... The data pulling sources should be improved due to we need more accuracy and most updated details for our distribution plans. ...

See full review

Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

Director Sales - Leisure

9 months ago

Verified

... Simultaneous reports, segmentation, company, Geosource ...

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Director Sales - Leisure

9 months ago

Verified

... Simultaneous reports, segmentation, company, Geosource ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast. ...

See full review

Value

Balanced

Hoteliers often find significant value in Avalon Analytics, citing its robust functionality that aids in swiftly analyzing hotel performance. They appreciate how it enables quick insights into revenue, contributing to the development of effective strategies for boosting revenue and preventing losses. Some users highlight the tool's capability in delivering detailed reports such as Pick-up by Month and Pickup Report, which can be automated, enhancing operational efficiency. Avalon is praised for reducing manual tasks through its automation features, which allows teams to focus more on strategic decision-making rather than on data pulling and report generation. However, there are concerns about data accuracy and occasional support delays, which can impede timely decision-making. Suggestions for improvement include enhancing data pulling sources for more up-to-date details, and a function for real-time adjustments to align with P&L summaries. Despite these challenges, users generally regard Avalon as a valuable tool for driving revenue and achieving business goals.

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... Great in depth report ...

See full review

Revenue Manager

9 months ago

Verified

... Avalon's helping me to analyse the hotel performance very quick. I can work with vendor to create new report to maximise my revenue. Avalon cover all dimension of revenue part and we can prevent the loss and maximise revenue.I'm writing to express my sincere gratitude to Avalon for their incredible help in analyzing hotel performance. Their assistance has been invaluable in a number of ways: Faster ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... The errors of the data are always happening and sometimes it takes time for Avalon's support to fix it and many time it make my meeting delay. ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... Avalon is a user friendly reports, I was able to quickly gain insights into the hotel's revenue. ...

See full review

Resort Manager

9 months ago

Verified

... Data accuracy, team use data to critique and analyse the business trend. Revenue and distribution team use this as a tool to achieve goal. ...

See full review

Resort Manager

9 months ago

Verified

... There is nothing from my side to critque on this to improve as of now, I am benefit with the report. ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... The data pulling sources should be improved due to we need more accuracy and most updated details for our distribution plans. ...

See full review

Manager, Sales

9 months ago

Verified

... Pick-up by Month, Pick-up detail report Pick-up by Month, Pick-up detail report, Profile production compared with Last year (by month) ...

See full review

Director Revenue

9 months ago

Verified

... The system is very useful BI tool, reduce a manual tasks or manual pull out the reports and fast-paced analysis the data. ...

See full review

Director Revenue

9 months ago

Verified

... The system is very useful BI tool, reduce a manual tasks or manual pull out the reports and fast-paced analysis the data. ...

See full review

Director Revenue

9 months ago

Verified

... Snapshot dashboard, Pick up by day, Pick up by room type by day, Pick up comparison, OTB details, Room Type details. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Direct Revenue Management

9 months ago

Verified

... 1."One stop service" and we can analytics data within 1 shot (instead of multi system to be use/in the past). This will help us to put a quick & right strategy to gain more. 2.Support-very quick ...

See full review

DOSM

9 months ago

Verified

... Good application so far ...

See full review

Revenue Manager

9 months ago

Verified

... The automation of data will revolutionize on how we operate and analyze. Friendly user interface and it's an all in one analysis tool. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Director Sales - Leisure

9 months ago

Verified

... Reports that could tell from the geo source or company, into which properties rather than begin with selecting the properties first. ...

See full review

Director of Revenue

9 months ago

Verified

... The actual number after end of month is not the same as our P&L summary. I recommend to have sum adjustment function. ...

See full review

Director of Revenue

9 months ago

Verified

... The actual number after end of month is not the same as our P&L summary. I recommend to have sum adjustment function. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast. ...

See full review

Manager, Distribution

9 months ago

Verified

... Dashboards & pick up pace is most likely and nationality update from business OTB is the most helpful for forward strategy. ...

See full review

Manager, Distribution

9 months ago

Verified

... Dashboards & pick up pace is most likely and nationality update from business OTB is the most helpful for forward strategy. ...

See full review

Functionality

Developing

Hoteliers often find Avalon’s Business Intelligence product, Avalon Analytics, to be effective in its functionality. Key features such as booking and reporting are handled efficiently, providing users with actionable insights that enhance decision-making. Although the system reduces manual tasks through automation, some users report occasional glitches and errors in reports, which can affect reliability. The software is highly customizable, allowing for tailored dashboards and workflows to suit specific business needs. Scalability is also a noted strength, as the product can accommodate business growth by supporting additional users and properties. Additionally, the software supports a range of global features, including multiple languages and currencies, adding to its appeal in diverse market environments.

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... If we can track on account manager to see their performance by numbers would be great as in PMS we have input account manager during create the account profile already. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... Great in depth report ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... Great in depth report ...

See full review

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... If we can track on account manager to see their performance by numbers would be great as in PMS we have input account manager during create the account profile already. ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... Experience of Data analytics reports and forecast ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... The reports that easy for analytics and forecast. The group lists report which it's easy to monitor when follow up group business to each property. ...

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Director of Sales and Marketing

9 months ago

Verified

... The reports that easy for analytics and forecast. The group lists report which it's easy to monitor when follow up group business to each property. ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... Experience of Data analytics reports and forecast ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... Experience of Data analytics reports and forecast ...

See full review

Revenue Manager

9 months ago

Verified

... 1. Cover all dimension to analyse 2. Able to customize report 3. Fast response from support ...

See full review

Revenue Manager

9 months ago

Verified

... 1. Cover all dimension to analyse 2. Able to customize report 3. Fast response from support ...

See full review

Revenue Manager

9 months ago

Verified

... Sometimes, Avalon has a slow processing, I need to wait for a long time. Other issue is when I open multi hotel, sometimes the data is not change when I click for example, I changed month period but ...

See full review

Revenue Manager

9 months ago

Verified

... Avalon's helping me to analyse the hotel performance very quick. I can work with vendor to create new report to maximise my revenue. Avalon cover all dimension of revenue part and we can prevent the ...

See full review

Revenue Manager

9 months ago

Verified

... Avalon's helping me to analyse the hotel performance very quick. I can work with vendor to create new report to maximise my revenue. Avalon cover all dimension of revenue part and we can prevent the loss and maximise revenue.I'm writing to express my sincere gratitude to Avalon for their incredible help in analyzing hotel performance. Their assistance has been invaluable in a number of ways: Faster Analysis: Avalon's support has significantly sped up my ability to analyze hotel performance data. This allows me to make informed decisions more quickly. Enhanced ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... Avalon is a user friendly reports, I was able to quickly gain insights into the hotel's revenue. ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... The errors of the data are always happening and sometimes it takes time for Avalon's support to fix it and many time it make my meeting delay. ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... Avalon is a customizable report with clear charts and graphs that foster easy information can be shared and comprehension across other departments. ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... Avalon is a customizable report with clear charts and graphs that foster easy information can be shared and comprehension across other departments. ...

See full review

Resort Manager

9 months ago

Verified

... Data accuracy, team use data to critique and analyse the business trend. Revenue and distribution team use this as a tool to achieve goal. ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... Easy to use but sometimes error. ...

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Assistant Manager, Distribution

9 months ago

Verified

... Easy to use but sometimes error. ...

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Assistant Manager, Distribution

9 months ago

Verified

... Easy to use but sometimes error. ...

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Manager, Sales

9 months ago

Verified

... Pickup, Production ...

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Manager, Sales

9 months ago

Verified

... Pickup, Production ...

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Manager, Sales

9 months ago

Verified

... Pickup, Production ...

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Manager, Sales

9 months ago

Verified

... Pickup, Production ...

See full review

Manager, Sales

9 months ago

Verified

... Pickup, Production ...

See full review

Manager, Sales

9 months ago

Verified

... Pickup, Production ...

See full review

Manager, Sales

9 months ago

Verified

... Pickup, Production ...

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Manager, Sales

9 months ago

Verified

... Pickup, Production ...

See full review

Manager, Sales

9 months ago

Verified

... Pick-up by Month, Pick-up detail report Pick-up by Month, Pick-up detail report, Profile production compared with Last year (by month) ...

See full review

Manager, Sales

9 months ago

Verified

... Pick-up by Month, Pick-up detail report Pick-up by Month, Pick-up detail report, Profile production compared with Last year (by month) ...

See full review

Manager, Sales

9 months ago

Verified

... Pickup, Production ...

See full review

Manager, Sales

9 months ago

Verified

... Pick-up by Month, Pick-up detail report Pick-up by Month, Pick-up detail report, Profile production compared with Last year (by month) ...

See full review

Manager, Sales

9 months ago

Verified

... Pick-up by Month, Pick-up detail report Pick-up by Month, Pick-up detail report, Profile production compared with Last year (by month) ...

See full review

Director Revenue

9 months ago

Verified

... The system is very useful BI tool, reduce a manual tasks or manual pull out the reports and fast-paced analysis the data. ...

See full review

Director Revenue

9 months ago

Verified

... Snapshot dashboard, Pick up by day, Pick up by room type by day, Pick up comparison, OTB details, Room Type details. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Direct Revenue Management

9 months ago

Verified

... 1."One stop service" and we can analytics data within 1 shot (instead of multi system to be use/in the past). This will help us to put a quick & right strategy to gain more. 2.Support-very quick ...

See full review

Direct Revenue Management

9 months ago

Verified

... Revenue data always show error amount (in pick up by day & by month). Seem reflect at wrong amount in our currency set up. However once log out/re log in. "Snapshot" tab is fine, only pick up tab. ...

See full review

Direct Revenue Management

9 months ago

Verified

... Revenue data always show error amount (in pick up by day & by month). Seem reflect at wrong amount in our currency set up. However once log out/re log in. "Snapshot" tab is fine, only pick up tab. ...

See full review

Direct Revenue Management

9 months ago

Verified

... 1."One stop service" and we can analytics data within 1 shot (instead of multi system to be use/in the past). This will help us to put a quick & right strategy to gain more. 2.Support-very quick ...

See full review

Direct Revenue Management

9 months ago

Verified

... #dashboard#analytics#insights ...

See full review

Direct Revenue Management

9 months ago

Verified

... Revenue data always show error amount (in pick up by day & by month). Seem reflect at wrong amount in our currency set up. However once log out/re log in. "Snapshot" tab is fine, only pick up tab. ...

See full review

DOSM

9 months ago

Verified

... Per day I can see which company profile is booking hence making this a deep dive into which are the accounts producing. ...

See full review

DOSM

9 months ago

Verified

... Per day I can see which company profile is booking hence making this a deep dive into which are the accounts producing. ...

See full review

DOSM

9 months ago

Verified

... Per day I can see which company profile is booking hence making this a deep dive into which are the accounts producing. ...

See full review

Revenue Manager

9 months ago

Verified

... The automation of data will revolutionize on how we operate and analyze. Friendly user interface and it's an all in one analysis tool. ...

See full review

Revenue Manager

9 months ago

Verified

... Data discrepancies on odd occasions (data on specific day missing), timing of daily report can vary (could be fixed on daily timing) ...

See full review

Associate Director, Sales

9 months ago

Verified

... Dashboard database ...

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Associate Director, Sales

9 months ago

Verified

... Dashboard database ...

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Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Manager, Revenue

9 months ago

Verified

... Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types. ...

See full review

Director of Sales, Corporate & MICE

9 months ago

Verified

... Report: What I Like and What I Think Could Be Improved ...

See full review

Director Sales - Leisure

9 months ago

Verified

... Simultaneous reports, segmentation, company, Geosource ...

See full review

Director Sales - Leisure

9 months ago

Verified

... Simultaneous reports, segmentation, company, Geosource ...

See full review

Director of Revenue

9 months ago

Verified

... Avalon function is easy to understand and easy to use. ...

See full review

Director of Revenue

9 months ago

Verified

... Avalon function is easy to understand and easy to use. ...

See full review

Director of Revenue

9 months ago

Verified

... Avalon function is easy to understand and easy to use. ...

See full review

Director of Revenue

9 months ago

Verified

... Avalon function is easy to understand and easy to use. ...

See full review

Director of Revenue

9 months ago

Verified

... The actual number after end of month is not the same as our P&L summary. I recommend to have sum adjustment function. ...

See full review

E-Distribrution Manager

9 months ago

Verified

... Very useful! and save time on analytics the data, forecast, report and budget with easy to view dashboard and chart ...

See full review

Revenue Manager

9 months ago

Verified

... It's very easy look and find the data of Business Intelligence system. ...

See full review

Revenue Manager

9 months ago

Verified

... Could be more stable on figure and auto daily report. Should be more faster to upload the forecast on system. ...

See full review

Revenue Manager

9 months ago

Verified

... Could be more stable on figure and auto daily report. Should be more faster to upload the forecast on system. ...

See full review

Revenue Manager

9 months ago

Verified

... Could be more stable on figure and auto daily report. Should be more faster to upload the forecast on system. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard / Forecast / OTB Details ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard / Forecast / OTB Details ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard / Forecast / OTB Details ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard / Forecast / OTB Details ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... It could be very useful, if I can see the variants data in Year Summary, vs budget and forecast. The rest are all in order. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... It could be very useful, if I can see the variants data in Year Summary, vs budget and forecast. The rest are all in order. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast. ...

See full review

Manager, Distribution

9 months ago

Verified

... Dashboards & pick up pace is most likely and nationality update from business OTB is the most helpful for forward strategy. ...

See full review

Manager, Distribution

9 months ago

Verified

... Sometime the daily report is not generated correctly for some reason. So, it would be great if you can improve this issue. ...

See full review

Manager, Distribution

9 months ago

Verified

... Sometime the daily report is not generated correctly for some reason. So, it would be great if you can improve this issue. ...

See full review

Manager, Distribution

9 months ago

Verified

... Sometime the daily report is not generated correctly for some reason. So, it would be great if you can improve this issue. ...

See full review

User Interface

Intuitive

Hoteliers often express a positive assessment of Avalon Analytics' user interface, noting its ease of navigation, which allows them to effortlessly find and utilize various menus and features. They highlight the visual design as being modern and professional, with clear presentations of data, graphs, and key details that aid in comprehension. Usability is commended for being intuitive and user-friendly, suggesting that it is accessible even for first-time users without the need for extensive training. Customizability is another strong point, as users appreciate the ability to personalize dashboards and reports to suit their specific needs. Moreover, the interface is reported to be responsive, contributing to a smooth and lag-free experience. These aspects together make the Avalon Analytics user interface well-regarded by hoteliers for its practicality and efficiency in facilitating their analytics and reporting requirements.

Corporate Director of Sales - Travel Trade

9 months ago

Verified

... I can track on our client's booking behavior which can do by segment and account. Pick up report and OTB report can safe a lot of time on generating those reports. ...

See full review

Director of Sales and Marketing

9 months ago

Verified

... Experience of Data analytics reports and forecast ...

See full review

Revenue Manager

9 months ago

Verified

... 1. Cover all dimension to analyse 2. Able to customize report 3. Fast response from support ...

See full review

Revenue Manager

9 months ago

Verified

... 1. Cover all dimension to analyse 2. Able to customize report 3. Fast response from support ...

See full review

Revenue Manager

9 months ago

Verified

... 1. Cover all dimension to analyse 2. Able to customize report 3. Fast response from support ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... Avalon is a customizable report with clear charts and graphs that foster easy information can be shared and comprehension across other departments. ...

See full review

Cluster Revenue Manager

9 months ago

Verified

... Avalon is a customizable report with clear charts and graphs that foster easy information can be shared and comprehension across other departments. ...

See full review

Assistant Manager, Distribution

9 months ago

Verified

... Infographic / Visual Statistics which we can see and use the data for forecasting, presentation and do some future plans as well. ...

See full review

Director Revenue

9 months ago

Verified

... Snapshot dashboard, Pick up by day, Pick up by room type by day, Pick up comparison, OTB details, Room Type details. ...

See full review

Director Revenue

9 months ago

Verified

... Snapshot dashboard, Pick up by day, Pick up by room type by day, Pick up comparison, OTB details, Room Type details. ...

See full review

Director Revenue

9 months ago

Verified

... Countries function should be select by segment. Same time last year comparison with this year by segment by account. Need to able to download and convert to excel file such as OTB Details page. ...

See full review

Direct Revenue Management

9 months ago

Verified

... Revenue data always show error amount (in pick up by day & by month). Seem reflect at wrong amount in our currency set up. However once log out/re log in. "Snapshot" tab is fine, only pick up tab. ...

See full review

Direct Revenue Management

9 months ago

Verified

... 1."One stop service" and we can analytics data within 1 shot (instead of multi system to be use/in the past). This will help us to put a quick & right strategy to gain more. 2.Support-very quick ...

See full review

DOSM

9 months ago

Verified

... Per day I can see which company profile is booking hence making this a deep dive into which are the accounts producing. ...

See full review

Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

Associate Director, Sales

9 months ago

Verified

... I like database tracking in Avalon, the chart and graph in avalon is easy to understand and very useful. ...

See full review

Director of Sales, Corporate & MICE

9 months ago

Verified

... The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC. ...

See full review

Director of Sales, Corporate & MICE

9 months ago

Verified

... The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC. ...

See full review

Director of Sales, Corporate & MICE

9 months ago

Verified

... The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC. ...

See full review

Director of Sales, Corporate & MICE

9 months ago

Verified

... The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC. ...

See full review

Director Sales - Leisure

9 months ago

Verified

... I like the combined and multi- selection of the report at the same page such as OTB geosource, segment, company, ...

See full review

Director Sales - Leisure

9 months ago

Verified

... Simultaneous reports, segmentation, company, Geosource ...

See full review

Director Sales - Leisure

9 months ago

Verified

... Simultaneous reports, segmentation, company, Geosource ...

See full review

Director Sales - Leisure

9 months ago

Verified

... I like the combined and multi- selection of the report at the same page such as OTB geosource, segment, company, ...

See full review

Director Sales - Leisure

9 months ago

Verified

... I like the combined and multi- selection of the report at the same page such as OTB geosource, segment, company, ...

See full review

Director of Revenue

9 months ago

Verified

... All of the function of Avalon system, Snapshot and Pick up function is the easy to use and easy to understand. ...

See full review

E-Distribrution Manager

9 months ago

Verified

... Very useful! and save time on analytics the data, forecast, report and budget with easy to view dashboard and chart ...

See full review

E-Distribrution Manager

9 months ago

Verified

... Very useful! and save time on analytics the data, forecast, report and budget with easy to view dashboard and chart ...

See full review

Revenue Manager

9 months ago

Verified

... It's very easy look and find the data of Business Intelligence system. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... It could be very useful, if I can see the variants data in Year Summary, vs budget and forecast. The rest are all in order. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard / Forecast / OTB Details ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast. ...

See full review

Associate Director, Revenue Management

9 months ago

Verified

... It could be very useful, if I can see the variants data in Year Summary, vs budget and forecast. The rest are all in order. ...

See full review

Manager, Distribution

9 months ago

Verified

... Dashboards & pick up pace is most likely and nationality update from business OTB is the most helpful for forward strategy. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Visualization and Dashboard Quality
Customizable Reports
User-Friendly Interface
Automated Reporting
Quick Analysis
Data Centralization
Integration with PMS
Processing Speed
Data Accuracy
Multi-Hotel Functionality

What Types of Hotels Avalon is Popular For

Size

14 | Large (75-199 room)

5 | Medium (25-74 room)

31 | X-Large (200+ room)

Country

31 | Thailand

4 | Vietnam

3 | Singapore

3 | New Zealand

3 | Malaysia

2 | Maldives

1 | Cambodia

1 | United States of America

1 | Myanmar

Type

4 | Bed & Breakfast & Inns

18 | Boutiques

24 | Branded Hotels

18 | City Center Hotels

9 | Airport/Conference Hotels

4 | Extended Stay & Serviced Apartments

4 | Hostels

5 | Limited Service & Budget Hotels

24 | Luxury Hotels

22 | Resorts

1 | Vacation Rentals & Villas

Region

1 | North America

45 | Asia Pacific

3 | Oceania

Category

50 | Business Intelligence

What is Avalon?

Founded in 2021 | Headquarters in Bangkok (Thailand) | 3 employees
Avalon Analytics is a hotel business intelligence analytics platform designed to turn data into strategic assets, empowering hoteliers to enhance revenue management and operational efficiency. The platform is highly valued for its comprehensive analytics capabilities, enabling users to make informed decisions quickly. It offers customizability in reports and clear visualizations, integrating seamlessly with existing Property Management Systems (PMS). Avalon's key features include automated reporting, data centralization, and detailed segmentation, which reduce the time spent on manual data compilation. These features allow owners, general managers, and revenue managers to gain real-time visibility across their portfolios, view trends by various segments, and receive alerts on high ROI opportunities. This platform is especially suited for hoteliers looking to optimize operations and improve strategic decision-making, despite a few areas needing improvement such as processing speed, data accuracy, and multi-hotel functionality. Avalon's ability to provide clear, actionable insights makes it a valuable addition to any hotel’s existing operational tools.

Capabilities

profile-empty-state.svg

Avalon doesn’t have any benefits or use cases available

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

Avalon Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Avalon Analytics is the #13 most trending product in the Business Intelligence category (out of 63) and the #423 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Avalon’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
70 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Avalon Pricing

Pricing Available By Request

Avalon has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Avalon Reviews

Hotelier Rating

Excellent
42
Very Good
6
Average
2
Poor
0
Terrible
0

Property Size

  • Medium (5)
  • Large (14)
  • X-Large (31)

Country

  • Thailand
    Thailand
    (31)
  • Vietnam
    Vietnam
    (4)
  • Singapore
    Singapore
    (3)
  • New Zealand
    New Zealand
    (3)
  • Malaysia
    Malaysia
    (3)
  • Maldives
    Maldives
    (2)
  • Cambodia
    Cambodia
    (1)
  • United States of America
    United States of America
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (1)
  • Asia Pacific
    Asia Pacific
    (45)
  • Oceania
    Oceania
    (3)

Hoteliers say

Hoteliers like Avalon for its comprehensive analytics capabilities, which allow them to quickly make informed decisions to optimize revenue and operational efficiency. Users appreciated features like the customizability of reports, clear visualizations, and integration with existing PMS systems. Key advantages include automated reporting, data centralization, and detailed segmentation, which reduce time spent on manual data compilation and enhance strategic decision-making. However, areas for improvement include processing speed, data accuracy, and multi-hotel functionality. Despite a few drawbacks, Avalon consistently enhances revenue management and operational efficiency for hotels.

AI-generated from the text of customer reviews

Visualization and Dashboard Quality
Customizable Reports
User-Friendly Interface
Automated Reporting
Quick Analysis
Data Centralization
Integration with PMS
Processing Speed
Data Accuracy
Multi-Hotel Functionality
9

Business Intelligence

Manager, Distribution from 200 to 499 room Boutique in Tambon Karon (Thailand)

Verified
9 months ago
Dashboards & pick up pace is most likely and nationality update from business OTB is the most helpful for forward strategy.
Country Thailand
Manager, Distribution
X-Large Hotel
7

Dashboard / Forecast / OTB Details

Associate Director, Revenue Management from 100 to 199 room Boutique in George Town (Malaysia)

Verified
9 months ago
Dashboard - Easily view all the essential data such as Room Nights, Revenue, and ADR at a glance. Additionally, I show full of a comparison of Revenue against Budget and Forecast.
Country Malaysia
Associate Director, Revenue Management
Large Hotel
9

It's very easy look and find the data of Business Intelligence system.

Revenue Manager from 200 to 499 room Airport/Conference Hotel in Bangkok (Thailand)

Verified
9 months ago
One data is very easy to find and all in one page, save our time to look in data as daily.
Country Thailand
Revenue Manager
X-Large Hotel
9

Save TIME!

E-Distribrution Manager from 100 to 199 room Airport/Conference Hotel in Bangkok (Thailand)

Verified
9 months ago
Very useful! and save time on analytics the data, forecast, report and budget with easy to view dashboard and chart
Country Thailand
E-Distribrution Manager
Large Hotel
10

Avalon function is easy to understand and easy to use.

Director of Revenue from 100 to 199 room City Center Hotel in Bangkok (Thailand)

Verified
9 months ago
All of the function of Avalon system, Snapshot and Pick up function is the easy to use and easy to understand.
Country Thailand
Director of Revenue
Large Hotel
10

Simultaneous reports, segmentation, company, Geosource

Director Sales - Leisure from 500+ room Branded Hotel in Auckland Central (New Zealand)

Verified
9 months ago
I like the combined and multi- selection of the report at the same page such as OTB geosource, segment, company,
Country New Zealand
Director Sales - Leisure
X-Large Hotel
10

Simultaneous reports, segmentation, company, Geosource

Director Sales - Leisure from 500+ room Branded Hotel in Auckland Central (New Zealand)

Verified
9 months ago
I like the combined and multi- selection of the report at the same page such as OTB geosource, segment, company,
Country New Zealand
Director Sales - Leisure
X-Large Hotel
9

Report: What I Like and What I Think Could Be Improved

Director of Sales, Corporate & MICE from 500+ room Branded Hotel in Auckland Central (New Zealand)

Verified
9 months ago
The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC.
Country New Zealand
Director of Sales, Corporate & MICE
X-Large Hotel
9

Report: What I Like and What I Think Could Be Improved

Director of Sales, Corporate & MICE from 500+ room Branded Hotel in Auckland Central (New Zealand)

Verified
9 months ago
The BI has an easy step-by-step navigation, very user-friendly. I also like the reports it can generated i.e. production report, OTB report against SPLY, BG, FC.
Country New Zealand
Director of Sales, Corporate & MICE
X-Large Hotel
9

Helpful system

Manager, Revenue from 200 to 499 room Branded Hotel in Kuala Lumpur (Malaysia)

Verified
9 months ago
Pickup Report as it can sent automatically, Daily Segmentation, Forecast Variance, Performance by Company, Pickup by Day, Month, Comparison, Room Types.
Country Malaysia
Manager, Revenue
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Avalon Analytics excels at providing detailed, easy-to-understand data visualizations that allow users to track key metrics and trends in real-time. Its ability to handle large volumes of data efficiently ensures that clientscan generate insights without delays.

Question:

What differentiates this product or service from the competition?

Answer:

I think that Avalon Analytics has a strong focus on ease of use combined with powerful analytics capabilities. While other platforms might require significant technical know-how or a dedicated data science team, Avalon simplifies the analytics process.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

A tool like Avalon Analytics is crucial since it enable hotels to make data-driven decisions that directly affect customer experience and operational efficiency. Having a BI tool like Avalon Analytics can help hospitality managers track key performance indicators, such as ADR, occupancy levels, and customer satisfaction scores. Which can be very useful when or if deciding to for example adjust pricing strategies, optimize staffing or enhance marketing efforts.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
RecommendationAvatar
Kajsa Johansson Global Partner Manager @ Atomize
RecommendationAvatar
Marek Varous Area Manager - SE Asia @ HotelTime Solutions
RecommendationAvatar
Kamesh Shukla Executive Vice President @ RateGain
RecommendationAvatar
Calvin Tilokee CEO @ Revpar Media
RecommendationAvatar
Kajsa Johansson Global Partner Manager @ Atomize
RecommendationAvatar
Marek Varous Area Manager - SE Asia @ HotelTime Solutions
RecommendationAvatar
Kamesh Shukla Executive Vice President @ RateGain
RecommendationAvatar
Calvin Tilokee CEO @ Revpar Media
Are you a consultant or vendor that recommends Avalon? Leave a recommendation

Avalon Integrations

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Company Functionality
RateGain

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RateGain

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Rate Shopping
Oracle Hospitality
Oracle Hospitality

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Property Management Systems
Mews
Mews

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Guestline
Guestline

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Infor
Infor

80% recommended by 82 hotels

Property Management Systems
LoungeUp

This integration hasn’t been verified by Avalon yet.

LoungeUp

87% recommended by 10 hotels


EISI HOTEL

This integration hasn’t been verified by Avalon yet.

EISI HOTEL

0% recommended by 0 hotels


HQ revenue

This integration hasn’t been verified by Avalon yet.

HQ revenue

0% recommended by 0 hotels


Support

Unverified

Avalon has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

94%

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