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The Hotels Network (BenchDirect)
4.8 (165 REVIEWS)
Jaime, Paula, DeNea + 27 more experts recommend The Hotels Network
Read RecommendationsRanked 4 (out of 63) in Business Intelligence
Competitive intelligence. Smarter decisions.
95% recommended by 318 hotels
One & Only, Minor Hotels, Frasers Hospitality & 315 others
Bell - AI powered product analyst
I analyzed all of The Hotels Network’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like The Hotels Network for its intuitive platform that enhances direct booking strategies, reducing reliance on OTAs and increasing revenue via real-time personalization and price comparison tools. Users appreciate the robust analytics and A/B testing for crafting better campaigns. However, certain areas like customization and integration with third-party systems need refinement. Overall, the tool optimizes guest interactions and boosts conversions, aligning with revenue growth goals.
One & Only, Minor Hotels, Frasers Hospitality & 315 others
Read their reviewsSupport
Supportive
Hoteliers often highlight exceptional customer support provided by The Hotels Network's Business Intelligence product, BenchDirect. The support team is praised for being readily available through multiple channels, ensuring rapid resolution of issues. Users frequently mention the professionalism and expertise of the support staff, who are effective in troubleshooting and offering insightful guidance. Moreover, assistance is particularly valuable during the onboarding process, simplifying setup and training for new users. The availability of comprehensive resources such as FAQs, tutorials, and relevant documentation further reinforces the support experience, making it efficient and user-friendly. Overall, hoteliers acknowledge the responsiveness and quality of customer support as a key strength of BenchDirect, boosting their confidence in effectively utilizing the platform’s capabilities.
Global VP, Revenue Optimization
3.2080240493664 months ago
Verified
... Good ROI, Price and Support ...
See full reviewGlobal VP, Revenue Optimization
3.2080240495677 months ago
Verified
... We have a clear ROI for a product that was easy to implement, and the best part is they are so responsive and focused. This is a great partnership we have with THN. ...
See full reviewDirectora de Marketing
3.6273788884241 months ago
Verified
... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...
See full reviewDirectora de Marketing
3.6273788886134 months ago
Verified
... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...
See full reviewDirectora de Marketing
3.6273788887985 months ago
Verified
... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...
See full reviewCommercial Coordinator
4.1112498566823 months ago
Verified
... I like that it easy to use, really user friendly. It gives you the edge to understand where you need to take actions. You have great support from the THN employees, which helps you to utilize the ...
See full reviewCommercial Coordinator
4.1112498568168 months ago
Verified
... Easy to use, and you always get the help that you need. A powerful but simple to use tools ...
See full reviewReservierungsmitarbeiterin
4.1112498569448 months ago
Verified
... The great and fast support and the easy handling of the system (it's almost self-explanatory) If questions arise, help is given immediately ...
See full reviewReservierungsmitarbeiterin
4.1112498571935 months ago
Verified
... The great and fast support and the easy handling of the system (it's almost self-explanatory) If questions arise, help is given immediately ...
See full reviewcontent strategist
4.1435079218828 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...
See full reviewcontent strategist
4.1435079220243 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...
See full reviewcontent strategist
4.1435079221737 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...
See full reviewcontent strategist
4.1435079223085 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...
See full reviewcontent strategist
4.1435079225175 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The customer support is direct, fast ...
See full reviewcontent strategist
4.1435079226508 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The customer support is direct ...
See full reviewMarketing Manager
12.627378890523 months ago
Verified
... May be share some tutorials with success stories, to implement it on the website, as it requires some time to understand the whole process. ...
See full reviewowner
4.9822176003487 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...
See full reviewSales and marketing coordinator in internship
3.7564111488586 months ago
Verified
... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...
See full reviewSales and marketing coordinator in internship
3.7564111490136 months ago
Verified
... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...
See full reviewSales and marketing coordinator in internship
3.7564111492182 months ago
Verified
... I have nothing in particular to suggest, if I need help The Hotel Network is always quick to respond ! ...
See full reviewDirector of Revenue and eCommerce
3.6918950203211 months ago
Verified
... Parity check should be provided the link those websites are undercutting in order to measure and fix rates disparity to avoid it happen again and again. ...
See full reviewCluster General Manager
3.6918950204805 months ago
Verified
... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is ...
See full reviewRevenue Manager
3.6918950206142 months ago
Verified
... I think THN BenchDirect needs a little more TLC to continue being a useful tool for hoteliers. ...
See full reviewRevenue Manager
3.691895020743 months ago
Verified
... I think THN BenchDirect needs a little more TLC to continue being a useful tool for hoteliers. ...
See full reviewRevenue Manager
3.6918950210301 months ago
Verified
... I think THN BenchDirect needs a little more TLC to continue being a useful tool for hoteliers. ...
See full reviewCreative content producer
3.659636956679 months ago
Verified
... I have no wishes or thoughts about improvements, very happy as is. My point of contact is frequently helping me when needed. ...
See full reviewDistribution executive
3.6273788923667 months ago
Verified
... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...
See full reviewDistribution executive
3.6273788925049 months ago
Verified
... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...
See full reviewDirect Channel Website
3.6273788926333 months ago
Verified
... Continuous development and enhancements and support when needed. Their continuous development of improvements to encourage direct sales and bookings as well as their support when needed. ...
See full reviewDirect Channel Website
3.627378892767 months ago
Verified
... Continuous development and enhancements and support when needed. Their continuous development of improvements to encourage direct sales and bookings as well as their support when needed. ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466348458 months ago
Verified
... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466349701 months ago
Verified
... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s ...
See full reviewDigital Marketing Manager
3.2402821190453 months ago
Verified
... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create meaningful interactions and boost conversions. We're impressed with the impact it's had on our direct booking strategy. Also appreciate ...
See full reviewMarketing Strategist
3.2402821191887 months ago
Verified
... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...
See full reviewMarketing Strategist
3.2402821193291 months ago
Verified
... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact persons who is so nice ...
See full reviewAccount Manager
3.2402821194616 months ago
Verified
... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...
See full reviewSenior Marketing and Communications Executive
3.1757659905559 months ago
Verified
... While the platform is excellent, one area for improvement could be expanding the customization options even further than it already has. Having more advanced personalization features or additional ...
See full reviewDigital Marketing Manager
3.1757659907042 months ago
Verified
... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...
See full reviewE-Commerce Manager
3.175765990911 months ago
Verified
... It would be great to see more AI-powered products in the future to further enhance functionality and efficiency It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey, with examples and case studies to showcase these capabilities. "It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey, particularly in Antalya, where awareness of direct sales has significantly increased recently. It's important to bring these kinds of technologies into focus in this region. It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey, particularly in Antalya, where awareness of direct sales has significantly increased recently. It's important to bring these kinds of technologies into focus in this region. We also recommend opening an office ...
See full reviewE-Commerce Manager
3.1757659910525 months ago
Verified
... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve ...
See full reviewE-Commerce Manager
3.1757659912003 months ago
Verified
... It would be great to see more AI-powered products in the future to further enhance functionality and efficiency It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey ...
See full reviewGM
2.8854434106832 months ago
Verified
... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...
See full reviewDirector of Marketing
2.5951208301639 months ago
Verified
... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live ...
See full reviewDirector of Marketing
2.5951208304066 months ago
Verified
... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live ...
See full reviewE-Commerce Director
2.2725401854111 months ago
Verified
... • Personalized attention and service • Fast response times • Support with information and key examples ...
See full reviewE-Commerce Director
2.2725401855522 months ago
Verified
... More frequent follow-up calls to review/analyze results, perhaps monthly. In this way, more timely strategies can be established. ...
See full reviewE-Commerce Director
2.2725401857008 months ago
Verified
... • Personalized attention and service • Fast response times • Support with information and key examples ...
See full reviewE-Commerce Director
2.2725401858236 months ago
Verified
... • Personalized attention and service • Fast response times • Support with information and key examples ...
See full reviewE-Commerce Director
2.2725401859509 months ago
Verified
... • Personalized attention and service • Fast response times • Support with information and key examples ...
See full reviewDirector Ventas y Marketing
2.272540186166 months ago
Verified
... Excellent conversion tool through effective personalized communication on our website and at the same time business intelligence for decision making. ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation capabilities of The Hotels Network's Business Intelligence product, BenchDirect, as a key strength. Users appreciate how the platform reduces the manual effort needed for tasks like tracking parity issues and implementing simultaneous campaigns across websites. The automation features are noted for increasing efficiency by delivering insightful market analysis and facilitating increased direct bookings through better reporting. Additionally, these automated processes enable hoteliers to effortlessly create powerful, targeted campaigns, which has led to substantial improvements in their direct sales strategies.
Global VP, Revenue Optimization
3.2080240655455 months ago
Verified
... We have a clear ROI for a product that was easy to implement, and the best part is they are so responsive and focused. This is a great partnership we have with THN. ...
See full reviewGlobal VP, Revenue Optimization
3.2080240657045 months ago
Verified
... I think having a portal that has all their different products where we could simply select one, add the content and then do a virtual proofing and launch would be great. Right now we have to ...
See full reviewGlobal VP, Revenue Optimization
3.2080240658673 months ago
Verified
... I think having a portal that has all their different products where we could simply select one, add the content and then do a virtual proofing and launch would be great. Right now we have to coordinate on a more manual ...
See full reviewSenior Manager - Digital Platforms
3.7564111629775 months ago
Verified
... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring that content is not only accurate but also culturally relevant is crucial for a global audience. Implementing AI-powered suggestions for copywriting could be a game-changer, helping to create more compelling and contextually appropriate messages. Finally, enhancing ...
See full reviewSenior Manager - Digital Platforms
3.7564111631257 months ago
Verified
... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our ...
See full reviewDirector of Revenue and eCommerce
3.6918950342283 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price Match offers a comparison of the price with OTA's and offers automatic ...
See full reviewDistribution executive
3.6273789053371 months ago
Verified
... Facing disparities. ...
See full reviewE-commerce Manager
3.4660885829921 months ago
Verified
... I think about the expanded social media integration. By deepening the integration with social media platforms could allow hotels to better leverage social media marketing and engage with guests ...
See full reviewHead of Marketing
3.2402821315991 months ago
Verified
... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660027882 months ago
Verified
... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more ...
See full reviewE-Commerce Manager
3.1757660030212 months ago
Verified
... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting ...
See full reviewSales manager
3.1435079387235 months ago
Verified
... The tool has helped us analyze the market, with very helpful reports. Direct bookings were increased. Also, it was very important on tracking parity issues. Finally, it allowed us to make campaigns ...
See full reviewAdministration & Projektleitung
2.9499595518533 months ago
Verified
... currently no input I don't currently have a point here that I would mention. In any case, it is always helpful if as much AI as possible is integrated. ...
See full reviewAdministration & Projektleitung
2.9499595520725 months ago
Verified
... Simple and user-friendly application The user-friendliness of the application is very good. Everything is quick and easy to create by yourself and you have a direct contact person ...
See full reviewMarketing
1.8531853587493 months ago
Verified
... The price comparison features, the OTA dashboard which give us an idea of the discrepancy and practising in terms of price in the OTA's. ...
See full reviewDirector of Digital Marketing & Distribution, EMEA
1.8209272944549 months ago
Verified
... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the ...
See full reviewIntegrations
Connected
Hoteliers often praise The Hotels Network for its range of integrations, highlighting its ability to connect with common systems such as property management systems (PMS), customer relationship management (CRM) tools, and payment processors. Users find the integrations reliable and appreciate that they generally work without syncing issues, though some mention that setting them up can be challenging. Hoteliers also note a desire for more seamless integration with external demand data sources, such as flight and city demand data, to better map booking performance. Overall, the network's capability to integrate with essential systems is valued, though there is room for improvement in ease of setup and expansion to include more data types.
Directora de Marketing
3.6273789153849 months ago
Verified
... The level of customization and adaptation to the pageIt serves as a complement to the tools of our websiteIt also builds loyalty to our brand image ...
See full reviewRevenue Manager
4.1435079478103 months ago
Verified
... Our resort has been using The Hotels Network for a few years now and love the Direct Booking tools they offer such as the rate comparison on your booking engine so guests can see your direct website rates in comparison to the OTA ...
See full reviewcontent strategist
4.143507947979 months ago
Verified
... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...
See full reviewDirector of Revenue and eCommerce
3.6918950448884 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price ...
See full reviewDirector of Revenue and eCommerce
3.6918950450299 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price Match offers a comparison of the price with OTA's and offers automatic criteria discount once they find ...
See full reviewCluster General Manager
3.6918950451591 months ago
Verified
... The Hotels Network offers extensive personalization options, which can be overwhelming for some users. Although it is advertised as user-friendly with no coding required, the range of templates, targeting rules, and A/B testing may require a learning curve for effective use. Fully utilizing these features takes time and effort, particularly for smaller teams without dedicated ...
See full reviewRevenue Manager
3.6918950452834 months ago
Verified
... A real Swiss Army knife for improving the hotel's direct channel ...
See full reviewDistribution executive
3.6273789163904 months ago
Verified
... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466584513 months ago
Verified
... The tool is good, if THN can add demand data from flights and city demand data and help us map against our booking, it will be helpful. This will allow us to understand if we are actually doing good ...
See full reviewHead of Marketing
3.240282142472 months ago
Verified
... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests ...
See full reviewHead of Marketing
3.2402821426064 months ago
Verified
... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests throughout their journey • Assisted dramatically with hotel rate parity and allows us to check on a weekly basis to identify and resolve and discrepancy between OTA ...
See full reviewHead of Marketing
3.2402821427442 months ago
Verified
... If there was a way to link into metasearch it would show up in the pricing display when searching to attract people onto the website. The product is geared towards those already on our website, how ...
See full reviewDigital Marketing Manager
3.1757660138415 months ago
Verified
... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...
See full reviewDigital Marketing Manager
3.1757660139684 months ago
Verified
... maybe a better way to get all the price disparities (partners offers for example etc so we can really find out who is making us a problem) ...
See full reviewGeneral Manager
3.1757660141073 months ago
Verified
... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...
See full reviewSales manager
3.1435079497196 months ago
Verified
... It would be nice if we could price match with every OTA, not only the basic ones (Agoda, Expedia, Booking). ...
See full reviewGM
2.8854434337358 months ago
Verified
... There is not much to be said to be improved, we are overall very happy with the hotels networks services. ...
See full reviewCCO
2.7886692403207 months ago
Verified
... The possibility to have new tools from this partner and the chance to get more updates on the news of the tools ...
See full reviewGroup Revenue Manager
1.8531853694795 months ago
Verified
... I'm happy with the current status of the product but new AI integrations might help to improve their services in a better way which they are already started. ...
See full reviewValue
Uneconomical
Hoteliers often recognize The Hotels Network’s Business Intelligence product, BenchDirect, as providing excellent value for money. Many users appreciate the return on investment, highlighting its effective role in driving direct bookings and enhancing overall website performance without excessive costs. While some have noted the pricing could be more competitive, particularly from local or regional perspectives, the combination of features like personalization tools, customer support, and analytics are widely considered to deliver benefits that justify the expense. The intuitive design and data-driven insights further contribute to user satisfaction, leading many to praise the product for its cost-effectiveness compared to competitors.
Global VP, Revenue Optimization
3.2080240876191 months ago
Verified
... Good ROI, Price and Support ...
See full reviewDirectora de Marketing
3.6273789264957 months ago
Verified
... Communication & Conversion. ...
See full reviewDirectora de Marketing
3.6273789266293 months ago
Verified
... The level of customization and adaptation to the pageIt serves as a complement to the tools of our websiteIt also builds loyalty to our brand image ...
See full reviewdigital marketing coordinator
3.6596369912847 months ago
Verified
... Actually I do not know, be cause everything seems in order. Having custom compset feature in basic Benchdirect version would be nice of course. ...
See full reviewdigital marketing coordinator
3.6596369914083 months ago
Verified
... Actually I do not know, be cause everything seems in order. Having custom compset feature in basic Benchdirect version would be nice of course. ...
See full reviewdigital marketing coordinator
3.6596369915408 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...
See full reviewdigital marketing coordinator
3.6596369916797 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...
See full reviewdigital marketing coordinator
3.6596369918134 months ago
Verified
... Actually I do not know, be cause everything seems in order. Having custom compset feature in basic Benchdirect version would be nice of course. ...
See full reviewRevenue Manager
4.1435079596823 months ago
Verified
... Not much. The think we always look for when choosing products to use is those that innovate and don't stay stuck in their old ways. The Hotels Network continues to innovate with updated features and ...
See full reviewMANAGER
4.1757660243227 months ago
Verified
... THE PRICE MATCH TOOL IS A GREAT HELP TO AVOID RATE DISPARITIES AND INCREASE THE CONVERSION RATE OF THE HOTEL ...
See full reviewMANAGER
4.1757660244478 months ago
Verified
... IF THERE IS A THING I BELIEVE THAT CAN BE IMPROVED IS THE WAY THE SERVICES PROVIDED ARE CHARGED.I THINK THAT A CHARGE FOR EXAMPLE ACCORDING THE BOOKINGS INCREASE WOULD BE MORE FAIR FOR BOTH PARTIES ...
See full reviewowner
4.9822176376083 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high amount. and ofcourse they have 12 ...
See full reviewowner
4.982217637727 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high amount. and ofcourse they have 12 month contract so you cannot cancel ...
See full reviewowner
4.9822176378607 months ago
Verified
... the only think that it was working and did what i was promised was the direct booking tool with personal widgets. but you can find similar tools for much cheaper ...
See full reviewowner
4.9822176379828 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...
See full reviewowner
4.9822176381123 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high amount. and ofcourse they have 12 month ...
See full reviewSenior Ecommerce Manager
3.7564111866271 months ago
Verified
... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...
See full reviewSenior Manager - Digital Platforms
3.7564111867611 months ago
Verified
... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring ...
See full reviewSales and marketing coordinator in internship
3.7564111869011 months ago
Verified
... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...
See full reviewSales and marketing coordinator in internship
3.7564111870292 months ago
Verified
... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...
See full reviewSales and marketing coordinator in internship
3.7564111871625 months ago
Verified
... Delighted with this partnership! ...
See full reviewSales and marketing coordinator in internship
3.7564111872898 months ago
Verified
... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with them for several ...
See full reviewDirector of Revenue and eCommerce
3.6918950583852 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right ...
See full reviewDirector of Revenue and eCommerce
3.6918950585144 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price Match offers a comparison of the price with OTA's and offers automatic criteria discount once they find OTA's starts undercutting ...
See full reviewDirector of Revenue and eCommerce
3.6918950586503 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others ...
See full reviewDirector of Revenue and eCommerce
3.6918950587776 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the ...
See full reviewCluster General Manager
3.6918950589132 months ago
Verified
... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is very ...
See full reviewCluster General Manager
3.6918950590364 months ago
Verified
... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is very reasonably priced for what it offers. The ability to check parity with just a click has significantly improved ...
See full reviewDistribution executive
3.6273789301587 months ago
Verified
... Facing disparities. ...
See full reviewDirect Channel Website
3.627378930286 months ago
Verified
... It is complicated to say because in general we are quite satisfied, there are details to improve but in general they do things very well. ...
See full reviewDirect Channel Website
3.62737893042 months ago
Verified
... It is complicated to say because in general we are quite satisfied, there are details to improve but in general they do things very well. ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466724828 months ago
Verified
... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466726086 months ago
Verified
... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s dynamic features allow us to showcase promotions and tailor messages in real-time based on guest behavior, resulting in higher conversion rates. The Price Comparison Widget has helped us offer the best rates directly on our site, boosting conversions. With A/B Testing, we’ve optimized offers effectively, and Advanced Targeting has enabled us to create tailored promotions for different guest segments, driving upsells and cross-sells. The Real-Time Insights THN provides are actionable, helping us refine strategies and stay competitive. Overall, THN has been invaluable in transforming our booking strategy and reducing OTA ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466727393 months ago
Verified
... Transforming Our Hotel’s Direct Booking Strategy with The Hotels Network Tool ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466728625 months ago
Verified
... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s dynamic features allow us to showcase promotions and tailor messages in real-time based on guest behavior, resulting in higher conversion rates. The Price Comparison Widget has helped us offer the best rates directly on our site, boosting conversions. With A/B Testing, we’ve optimized ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466729962 months ago
Verified
... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s dynamic features allow us to showcase promotions and tailor messages in real-time based on guest behavior, resulting in higher conversion rates. The Price Comparison Widget has helped us offer the best rates directly on our site, boosting conversions. With A/B Testing, we’ve optimized offers effectively, and Advanced Targeting has enabled us to create tailored promotions for different guest segments, driving upsells and cross ...
See full reviewCorporate Digital Marketing Service (Consultant)
3.4983466731157 months ago
Verified
... Transforming Our Hotel’s Direct Booking Strategy with The Hotels Network Tool ...
See full reviewGlobal Director of Digital
3.5951208667936 months ago
Verified
... THN has proven to be a great tool to help us provide a personalized experienced on our website, for example we have been able to do the following:- Increase bookings through THNs geo targeting feature allowing us to target specific ...
See full reviewCluster Manager E-Commerce & Distribution
3.5951208669183 months ago
Verified
... direct booking tools where we can personalize & tailor made message with specific market and the way to parity display Direct booking tools allow us to personalize and tailor messages for specific markets, ensuring a customized experience. They also provide options for parity display, enhancing visibility and user engagement. We can foreseen the demand ...
See full reviewCOO
3.5628628025228 months ago
Verified
... - Quick- user-friendly - reliable - great customer service - minimize reliance on 3rd party OTAs - boost direct bookings ...
See full reviewCOO
3.5628628026576 months ago
Verified
... Can't think of anything, keep up the great work and keep evolving. Being leader in the market is tough and extremely competitive, that is why growth is a necessity. ...
See full reviewE-commerce Manager
3.466088609232 months ago
Verified
... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to optimize our website for maximum conversions ...
See full reviewE-commerce Manager
3.4660886093556 months ago
Verified
... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to ...
See full reviewE-commerce Manager
3.4660886094814 months ago
Verified
... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to optimize our website for maximum conversions. We've been able to identify and implement changes that have resulted in a noticeable uplift in our booking rates. Finally, the detailed analytics provided by THN have been invaluable in understanding our customers ...
See full reviewE-commerce Manager
3.4660886096125 months ago
Verified
... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to optimize our website for maximum conversions. We've been able to identify and implement changes that have resulted in a noticeable uplift in our booking rates. Finally, the detailed analytics provided by THN have been invaluable in understanding our customers' behavior and optimizing our marketing strategies. We've been able to identify trends ...
See full reviewDigital Marketing Manager
3.2402821581321 months ago
Verified
... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create meaningful interactions and boost conversions. We're impressed ...
See full reviewDigital Marketing Manager
3.2402821582534 months ago
Verified
... An intuitive tool to enhance your direct bookings ...
See full reviewMarketing Strategist
3.2402821583893 months ago
Verified
... Best product for hotels web ...
See full reviewHead of Marketing
3.2402821585189 months ago
Verified
... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests throughout their journey • Assisted dramatically with hotel rate parity and allows us to check on a weekly basis to identify and resolve and discrepancy between OTA pricing and our website ...
See full reviewAccount Manager
3.2402821586503 months ago
Verified
... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...
See full reviewAccount Manager
3.2402821587769 months ago
Verified
... I am happy overall. but I am looking forward to Bench Direct having the reporting opportunities that will make it easy to integrate into either reports. ...
See full reviewAccount Manager
3.2402821589161 months ago
Verified
... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...
See full reviewRevenue Manager
3.2402821590435 months ago
Verified
... Nothing needs to be improved from my personal perspective.They always manage to stay ahead of the curve. They consistently excel and stay ahead of trends, showcasing a forward-thinking approach that ...
See full reviewRevenue Manager
3.208024094652 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewRevenue Manager
3.2080240947752 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewRevenue Manager
3.2080240949074 months ago
Verified
... A must to drive more direct business ...
See full reviewRevenue Manager
3.2080240950321 months ago
Verified
... A must to drive more direct business ...
See full reviewRevenue Manager
3.208024095152 months ago
Verified
... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...
See full reviewRevenue Manager
3.2080240952808 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewRevenue Manager
3.208024095404 months ago
Verified
... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...
See full reviewRevenue Manager
3.2080240955261 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewRevenue Manager
3.208024095659 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewRevenue Manager
3.2080240957833 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewRevenue Manager
3.2080240959129 months ago
Verified
... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...
See full reviewSenior Marketing and Communications Executive
3.1757660315237 months ago
Verified
... While the platform is excellent, one area for improvement could be expanding the customization options even further than it already has. Having more advanced personalization features or additional ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660316491 months ago
Verified
... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660317727 months ago
Verified
... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more alternatives there are. The Hotels Network seems to have thought and prepared every possible scenario in advance. The technology they use helps us to prepare outstanding reports. We can now analyse the performance of our website and booking engine much better. In this way, we have the opportunity ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660319067 months ago
Verified
... In addition to meeting expectations in general, it is much more elegant to exceed them. I will discuss this further with our company representative in due course. #rate #parity #check #discrepancy ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660320318 months ago
Verified
... In addition to meeting expectations in general, it is much more elegant to exceed them. I will discuss this further with our company representative in due course. #rate #parity #check #discrepancy ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660321539 months ago
Verified
... In addition to meeting expectations in general, it is much more elegant to exceed them. I will discuss this further with our company representative in due course. #rate #parity #check #discrepancy ...
See full reviewE-Commerce Manager
3.1757660322831 months ago
Verified
... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. The intuitive dashboard offers clear insights and helps us track key metrics effectively. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The intuitive dashboard offers clear insights and helps us track key metrics effectively. Additionally, the ability to shape campaign strategies exactly as we want has been a major advantage for us. The data segmentation feature is so powerful that it guides our advertising ...
See full reviewMarketing Coordinator
3.0144757098268 months ago
Verified
... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...
See full reviewMarketing Coordinator
3.0144757099496 months ago
Verified
... I don't have as much time to work with THN as I would like, so I think a lot can be improved. ...
See full reviewMarketing Coordinator
3.0144757100803 months ago
Verified
... I don't have as much time to work with THN as I would like, so I think a lot can be improved. ...
See full reviewGM
2.8854434521371 months ago
Verified
... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...
See full reviewGM
2.885443452282 months ago
Verified
... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...
See full reviewGM
2.8854434524078 months ago
Verified
... There is not much to be said to be improved, we are overall very happy with the hotels networks services. ...
See full reviewDirector of Marketing
2.5951208718881 months ago
Verified
... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live event in Barcelona, useful and inspiring. I came away with hundreds of ideas. A lot of these have now been picked up by my team and supported by the team at THN. We’ve recently demoed the new Chatbot and were very impressed with its capabilities. I have to say that one of the best ...
See full reviewE-Commerce Director
2.2725402268631 months ago
Verified
... More frequent follow-up calls to review/analyze results, perhaps monthly. In this way, more timely strategies can be established. ...
See full reviewE-Commerce Director
2.2725402269848 months ago
Verified
... Excellent partnership! ...
See full reviewDirector Ventas y Marketing
2.2725402271106 months ago
Verified
... Excellent conversion tool ...
See full reviewDirector Ventas y Marketing
2.2725402272368 months ago
Verified
... Excellent conversion tool ...
See full reviewE-commerce
2.0789918402677 months ago
Verified
... From my experience and point of view, there are few things that could be improved. Perhaps the issue of billing and payments. ...
See full reviewGroup Revenue Manager
1.8531853887791 months ago
Verified
... I'm happy with the current status of the product but new AI integrations might help to improve their services in a better way which they are already started. ...
See full reviewDirector of Digital Marketing & Distribution, EMEA
1.8209273243974 months ago
Verified
... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the ...
See full reviewFunctionality
Reliable
Hoteliers often appreciate the functionality of The Hotels Network's Business Intelligence product, emphasizing its core features such as its effective handling of booking processes and insightful reporting capabilities. Users typically find the reports actionable and easy to interpret, allowing them to identify key areas for performance improvement. The tool's ability to manage and automate reporting tasks relieves users from burdensome manual processes, enhancing efficiency. Furthermore, the product's customization options enable hoteliers to tailor workflows, templates, and dashboards according to their specific needs, adding to its overall robustness and user adaptability. The support for multiple languages and currencies further enhances its global applicability, making it a well-rounded solution for improving hotel operations.
Directora de Marketing
3.627378946057 months ago
Verified
... The level of customization and adaptation to the pageIt serves as a complement to the tools of our websiteIt also builds loyalty to our brand image ...
See full reviewdigital marketing coordinator
3.6596370107527 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...
See full reviewdigital marketing coordinator
3.659637010899 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...
See full reviewdigital marketing coordinator
3.6596370110327 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course using personalization ...
See full reviewdigital marketing coordinator
3.6596370111746 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...
See full reviewdigital marketing coordinator
3.6596370113109 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...
See full reviewdigital marketing coordinator
3.6596370114889 months ago
Verified
... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course using personalization tool for different ...
See full reviewCommercial Coordinator
4.1112499148813 months ago
Verified
... Easy to use, and you always get the help that you need. A powerful but simple to use tools ...
See full reviewReservierungsmitarbeiterin
4.1112499150418 months ago
Verified
... At the moment we are satisfied and can therefore not specify anything here. Possibly If the online seminars could be announced earlier, that often comes too quickly for us. ...
See full reviewReservierungsmitarbeiterin
4.1112499152117 months ago
Verified
... At the moment we are satisfied and can therefore not specify anything here. Possibly If the online seminars could be announced earlier, that often comes too quickly for us. ...
See full reviewRevenue Manager
4.1435079798865 months ago
Verified
... Our resort has been using The Hotels Network for a few years now and love the Direct Booking tools they offer such as the rate comparison on your booking engine so guests can see your direct website rates in comparison to the OTA sites which means less guests will leave your site to go rate shopping. Also they have tools for marketing ...
See full reviewRevenue Manager
4.1435079800437 months ago
Verified
... Not much. The think we always look for when choosing products to use is those that innovate and don't stay stuck in their old ways. The Hotels Network continues to innovate with updated features and ...
See full reviewRevenue Manager
4.1435079802076 months ago
Verified
... Our resort has been using The Hotels Network for a few years now and love the Direct Booking tools they offer such as the rate comparison on your booking engine so guests can see your direct website rates in comparison to the OTA sites which means less guests will leave your site to go rate shopping. Also they have tools for marketing tailored messages on both desktop and mobile/tablet depending on specific ...
See full reviewcontent strategist
4.1435079803931 months ago
Verified
... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...
See full reviewcontent strategist
4.1435079805653 months ago
Verified
... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...
See full reviewcontent strategist
4.1435079807344 months ago
Verified
... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...
See full reviewMarketing Manager
12.627378948627 months ago
Verified
... It is great assistance to capture people, that come to our website and we capture them as bookings. I like the analytics part and the option of customization. ...
See full reviewMarketing Manager
12.627378948785 months ago
Verified
... It is great assistance to capture people, that come to our website and we capture them as bookings. I like the analytics part and the option of customization. ...
See full reviewMarketing Manager
12.627378948933 months ago
Verified
... It is great assistance to capture people, that come to our website and we capture them as bookings. I like the analytics part and the option of customization. ...
See full reviewMarketing Manager
12.627378949083 months ago
Verified
... It is great assistance to capture people, that come to our website and we capture them as bookings. I like the analytics part and the option of customization. ...
See full reviewowner
4.9822176590554 months ago
Verified
... the only think that it was working and did what i was promised was the direct booking tool with personal widgets. but you can find similar tools for much cheaper ...
See full reviewowner
4.9822176592242 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...
See full reviewowner
4.9822176593776 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...
See full reviewSenior Ecommerce Manager
3.7564112078991 months ago
Verified
... Easy to use and powerful audience targeting rule ...
See full reviewSenior Ecommerce Manager
3.7564112080432 months ago
Verified
... Easy to use and powerful audience targeting rule ...
See full reviewSenior Ecommerce Manager
3.756411208175 months ago
Verified
... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...
See full reviewSenior Ecommerce Manager
3.7564112083229 months ago
Verified
... Currently, default theme for personalization tool will apply to all type of widgets, but we want to have default theme that allow to have different configuration for note and layer. ...
See full reviewSenior Ecommerce Manager
3.7564112084513 months ago
Verified
... Easy to use and powerful audience targeting rule ...
See full reviewSenior Ecommerce Manager
3.7564112085846 months ago
Verified
... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...
See full reviewSenior Ecommerce Manager
3.7564112087373 months ago
Verified
... Currently, default theme for personalization tool will apply to all type of widgets, but we want to have default theme that allow to have different configuration for note and layer. ...
See full reviewSenior Manager - Digital Platforms
3.7564112088676 months ago
Verified
... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring that content ...
See full reviewSenior Manager - Digital Platforms
3.7564112090259 months ago
Verified
... User friendly and intuitive product ...
See full reviewSenior Manager - Digital Platforms
3.7564112091667 months ago
Verified
... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our inquiries and issues. They are probably the most responsive and helpful team I've had the pleasure of working with. Regarding the product itself, the smart notes, banners, and in-line messages are all clear ...
See full reviewSenior Manager - Digital Platforms
3.756411209307 months ago
Verified
... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our inquiries and issues. They are probably the most responsive and helpful team I've had the pleasure of working with. Regarding the product itself, the smart notes, banners, and in-line messages are all clear and easy to set up, making it simple to explain to non-tech users across our extensive hotel network. Additionally, training and making any necessary updates is very manageable. The price comparison widget has been especially effective ...
See full reviewSales and marketing coordinator in internship
3.7564112094549 months ago
Verified
... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...
See full reviewDirector of Revenue and eCommerce
3.6918950805585 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the ...
See full reviewDirector of Revenue and eCommerce
3.6918950807161 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non ...
See full reviewDirector of Revenue and eCommerce
3.6918950808419 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display ...
See full reviewDirector of Revenue and eCommerce
3.69189508097 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages ...
See full reviewDirector of Revenue and eCommerce
3.6918950811238 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non ...
See full reviewCluster General Manager
3.6918950812489 months ago
Verified
... The Hotels Network offers extensive personalization options, which can be overwhelming for some users. Although it is advertised as user-friendly with no coding required, the range of templates, ...
See full reviewCluster General Manager
3.6918950813964 months ago
Verified
... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is ...
See full reviewDirector E-Commerce
3.6918950815248 months ago
Verified
... Professional Direct Booking Tool with amazing opportunities ...
See full reviewDistribution executive
3.6273789526247 months ago
Verified
... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...
See full reviewDirect Channel Website
3.6273789527737 months ago
Verified
... Continuous development and enhancements and support when needed. Their continuous development of improvements to encourage direct sales and bookings as well as their support when needed. ...
See full reviewGeneral Manager at The Slate, a Phuket Pearl Resort
3.5951208883804 months ago
Verified
... Hyper personalisation tool to drive more direct bookings on our website. Creating customized campaign based on guest search. Very easy to implement and update at anytime. A very cost effective way to ...
See full reviewGlobal Director of Digital
3.5951208885088 months ago
Verified
... THN has proven to be a great tool to help us provide a personalized experienced on our website, for example we have been able to do the following:- Increase bookings through THNs geo targeting feature allowing us to target specific ...
See full reviewCOO
3.5628628241211 months ago
Verified
... Can't think of anything, keep up the great work and keep evolving. Being leader in the market is tough and extremely competitive, that is why growth is a necessity. ...
See full reviewE-commerce Manager
3.4660886306989 months ago
Verified
... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to ...
See full reviewE-commerce Manager
3.466088630843 months ago
Verified
... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to ...
See full reviewGroup Revenue Mnaager
3.401572501937 months ago
Verified
... The products work great for us and with new products and updates coming out all the time. I cannot think of anything right now that needs to be improved. ...
See full reviewGroup Revenue Mnaager
3.4015725020606 months ago
Verified
... The products work great for us and with new products and updates coming out all the time. I cannot think of anything right now that needs to be improved. ...
See full reviewDigital Marketing Manager
3.2402821796042 months ago
Verified
... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create ...
See full reviewDigital Marketing Manager
3.2402821797297 months ago
Verified
... Enhanced customization options for configuring screen responsiveness, such as mobile versus desktop setups would be appreciated for easier personalization set-up. ...
See full reviewDigital Marketing Manager
3.2402821798596 months ago
Verified
... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create ...
See full reviewMarketing Strategist
3.2402821799813 months ago
Verified
... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...
See full reviewMarketing Strategist
3.2402821801042 months ago
Verified
... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...
See full reviewMarketing Strategist
3.2402821802236 months ago
Verified
... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...
See full reviewHead of Marketing
3.2402821803502 months ago
Verified
... All in one market leading product ...
See full reviewHead of Marketing
3.2402821804712 months ago
Verified
... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests throughout their journey • Assisted dramatically with hotel rate parity and allows us to check ...
See full reviewAccount Manager
3.2402821805951 months ago
Verified
... I am happy overall. but I am looking forward to Bench Direct having the reporting opportunities that will make it easy to integrate into either reports. ...
See full reviewAccount Manager
3.240282180718 months ago
Verified
... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...
See full reviewRevenue Manager
3.2080241163232 months ago
Verified
... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...
See full reviewRevenue Manager
3.2080241164468 months ago
Verified
... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...
See full reviewRevenue Manager
3.2080241165674 months ago
Verified
... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...
See full reviewRevenue Manager
3.2080241166921 months ago
Verified
... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...
See full reviewSenior Marketing and Communications Executive
3.1757660523081 months ago
Verified
... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ...
See full reviewSenior Marketing and Communications Executive
3.175766052441 months ago
Verified
... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ...
See full reviewSenior Marketing and Communications Executive
3.1757660525758 months ago
Verified
... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ...
See full reviewSenior Marketing and Communications Executive
3.1757660526971 months ago
Verified
... Advising THN for business intelligence and analytics, direct booking tools and hotel rate parity issues to all hospitality professionals ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660528308 months ago
Verified
... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more alternatives there are. The Hotels Network seems to have thought and prepared every possible scenario in advance. The technology they use helps us to prepare outstanding reports. We can now analyse the performance ...
See full reviewDigital Transformation Advisor & System Developer
3.1757660529547 months ago
Verified
... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more ...
See full reviewDigital Marketing Manager
3.1757660530809 months ago
Verified
... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...
See full reviewDigital Marketing Manager
3.1757660532027 months ago
Verified
... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...
See full reviewE-commerce Trainee
3.1757660533363 months ago
Verified
... The platform is very easy and intuitive to use and allows for very personalized pop-ups. Hotel rate disparity tools have been a great way to offer the best price vs our competitors and get more ...
See full reviewE-Commerce Manager
3.1757660534621 months ago
Verified
... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. The intuitive dashboard offers clear insights and helps us track key metrics effectively. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The intuitive dashboard offers clear insights and helps us track key metrics effectively. Additionally, the ability to shape campaign strategies exactly as we want has been a major advantage for us. The data segmentation feature is so powerful ...
See full reviewGeneral Manager
3.1757660535853 months ago
Verified
... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...
See full reviewGeneral Manager
3.1757660537078 months ago
Verified
... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...
See full reviewSales manager
3.143507989325 months ago
Verified
... The tool has helped us analyze the market, with very helpful reports. Direct bookings were increased. Also, it was very important on tracking parity issues. Finally, it allowed us to make campaigns ...
See full reviewMarketing Coordinator
3.0144757313852 months ago
Verified
... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...
See full reviewMarketing Coordinator
3.0144757315046 months ago
Verified
... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...
See full reviewMarketing Coordinator
3.0144757316249 months ago
Verified
... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...
See full reviewAdministration & Projektleitung
2.9499596027158 months ago
Verified
... Simple and user-friendly application The user-friendliness of the application is very good. Everything is quick and easy to create by yourself and you have a direct contact person ...
See full reviewRevenue Manager
2.917701538321 months ago
Verified
... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can ...
See full reviewRevenue Manager
2.917701538445 months ago
Verified
... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can ...
See full reviewRevenue Manager
2.9177015385685 months ago
Verified
... As a suggestion, I would like to be able to group widgets by categories, for example "Black Friday Campaing" or "Valentine's Say". ...
See full reviewRevenue Manager
2.9177015386903 months ago
Verified
... As a suggestion, I would like to be able to group widgets by categories, for example "Black Friday Campaing" or "Valentine's Say". ...
See full reviewRevenue Manager
2.9177015388142 months ago
Verified
... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can ...
See full reviewDirector of Marketing
2.5951208937776 months ago
Verified
... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live event in Barcelona, useful and inspiring. I came away with hundreds of ideas. A lot of these have now been picked up by my team and supported by the team at THN. We’ve recently demoed the new ...
See full reviewDirector of Marketing
2.5951208939016 months ago
Verified
... Great tech and great team! ...
See full reviewE-Commerce Director
2.2725402488781 months ago
Verified
... More frequent follow-up calls to review/analyze results, perhaps monthly. In this way, more timely strategies can be established. ...
See full reviewDirector Ventas y Marketing
2.2725402489998 months ago
Verified
... Excellent conversion tool ...
See full reviewE-commerce
2.078991862024 months ago
Verified
... From my experience and point of view, there are few things that could be improved. Perhaps the issue of billing and payments. ...
See full reviewMarketing
1.853185410529 months ago
Verified
... The price comparison features, the OTA dashboard which give us an idea of the discrepancy and practising in terms of price in the OTA's. ...
See full reviewDirector of Digital Marketing & Distribution, EMEA
1.820927346141 months ago
Verified
... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the ...
See full reviewDirector of Digital Marketing & Distribution, EMEA
1.8209273462653 months ago
Verified
... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the possibilities are endless, and the impact on our direct bookings has been undeniable. What truly sets THN apart is its commitment to constant innovation. New features roll out regularly, keeping us ahead of the curve in a highly competitive industry. The free benchmarking tool from The Hotels Network is outstanding! It’s an invaluable resource for tracking ...
See full reviewUser Interface
Accessible
Hoteliers often commend The Hotels Network for its user interface, which is characterized by ease of navigation and intuitive usability. Many users find the dashboard easy to read and use, contributing to a streamlined experience. The visual design is appreciated for being professional, allowing users to quickly grasp critical information. However, while the interface is generally responsive and efficient, some hoteliers note that enhanced customization could improve user engagement, particularly in adjusting UX/UI elements like font styles and colors. Overall, the interface supports effective use but could benefit from greater personalization options to better align with individual branding needs.
Directora de Marketing
3.6273789673742 months ago
Verified
... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...
See full reviewDirectora de Marketing
3.6273789675452 months ago
Verified
... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...
See full reviewDirectora de Marketing
3.6273789676807 months ago
Verified
... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...
See full reviewReservierungsmitarbeiterin
4.1112499355522 months ago
Verified
... The great and fast support and the easy handling of the system (it's almost self-explanatory) If questions arise, help is given immediately ...
See full reviewcontent strategist
4.1435080001983 months ago
Verified
... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...
See full reviewowner
4.9822176777442 months ago
Verified
... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high ...
See full reviewSenior Ecommerce Manager
3.7564112262519 months ago
Verified
... Currently, default theme for personalization tool will apply to all type of widgets, but we want to have default theme that allow to have different configuration for note and layer. ...
See full reviewSenior Ecommerce Manager
3.7564112263713 months ago
Verified
... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...
See full reviewSenior Manager - Digital Platforms
3.7564112264945 months ago
Verified
... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring that content is not only accurate but also culturally ...
See full reviewSenior Manager - Digital Platforms
3.756411226617 months ago
Verified
... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our ...
See full reviewSenior Manager - Digital Platforms
3.7564112267384 months ago
Verified
... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited ...
See full reviewDirector of Revenue and eCommerce
3.6918950978315 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer ...
See full reviewDirector of Revenue and eCommerce
3.6918950979525 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer ...
See full reviewDirector of Revenue and eCommerce
3.6918950980847 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the ...
See full reviewDirector of Revenue and eCommerce
3.6918950982045 months ago
Verified
... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key message ...
See full reviewCluster General Manager
3.6918950983259 months ago
Verified
... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is ...
See full reviewDistribution executive
3.6273789694179 months ago
Verified
... When detecting a disparity it would be great to have real-time screenshots both of our company and of the OTAs. ...
See full reviewCluster Manager E-Commerce & Distribution
3.5951209050231 months ago
Verified
... direct booking tools where we can personalize & tailor made message with specific market and the way to parity display Direct booking tools allow us to personalize and tailor messages for specific ...
See full reviewCluster Manager E-Commerce & Distribution
3.5951209051467 months ago
Verified
... A display speed, sometime found a delayed response. Display speed can sometimes experience delays, resulting in a lagged response that affects user interaction and overall experience, particularly ...
See full reviewGroup Revenue Mnaager
3.4015725181724 months ago
Verified
... Nina Jiménez is amazing! So easy to reach out too and supports us with our business objectives and breaks town the "techy" side to allow everyone to understand. ...
See full reviewDigital Marketing Manager
3.2402821957139 months ago
Verified
... Enhanced customization options for configuring screen responsiveness, such as mobile versus desktop setups would be appreciated for easier personalization set-up. ...
See full reviewDigital Marketing Manager
3.2402821958348 months ago
Verified
... Enhanced customization options for configuring screen responsiveness, such as mobile versus desktop setups would be appreciated for easier personalization set-up. ...
See full reviewSenior Marketing and Communications Executive
3.1757660669295 months ago
Verified
... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ease make it simple to implement updates and optimize the guest experience ...
See full reviewGeneral Manager
3.1757660670538 months ago
Verified
... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...
See full reviewAdministration & Projektleitung
2.9499596155649 months ago
Verified
... currently no input I don't currently have a point here that I would mention. In any case, it is always helpful if as much AI as possible is integrated. ...
See full reviewRevenue Manager
2.9177015511903 months ago
Verified
... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can we improve. And it is easy ...
See full reviewGM
2.8854434867966 months ago
Verified
... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...
See full reviewDirector of Digital Marketing & Distribution, EMEA
1.8209273578868 months ago
Verified
... One area for potential enhancement would be the ability to showcase multiple offers in a carousel format. This feature could further elevate user engagement by allowing guests to explore a variety of ...
See full reviewDirector of Digital Marketing & Distribution, EMEA
1.8209273580141 months ago
Verified
... One area for potential enhancement would be the ability to showcase multiple offers in a carousel format. This feature could further elevate user engagement by allowing guests to explore a variety of ...
See full reviewWhat Types of Hotels The Hotels Network is Popular For
Size
4 | X-Small (1-9 room)
11 | Small (10-24 room)
73 | Medium (25-74 room)
133 | Large (75-199 room)
123 | X-Large (200+ room)
Country
34 | Mexico
24 | Sweden
22 | United States of America
20 | Spain
20 | United Kingdom
19 | France
14 | Germany
11 | Thailand
11 | Austria
10 | Switzerland
10 | Greece
10 | United Arab Emirates
9 | Portugal
7 | Singapore
7 | Canada
7 | Turkey
6 | Ireland
6 | Malaysia
6 | Colombia
5 | Norway
4 | Denmark
3 | Australia
3 | Maldives
3 | South Africa
3 | Morocco
2 | Indonesia
2 | Poland
2 | Hungary
2 | Vietnam
2 | Sri Lanka
2 | India
2 | Barbados
2 | Philippines
2 | Italy
2 | Egypt
1 | Ukraine
1 | Qatar
1 | Seychelles
1 | Ghana
1 | Mauritius
1 | Andorra
1 | Taiwan
1 | Laos
1 | Argentina
1 | Tunisia
1 | Uruguay
1 | Kenya
1 | Costa Rica
1 | Nepal
1 | Peru
1 | Romania
Type
163 | Luxury Hotels
155 | Boutiques
143 | Resorts
110 | City Center Hotels
102 | Branded Hotels
96 | Bed & Breakfast & Inns
89 | Airport/Conference Hotels
57 | Limited Service & Budget Hotels
24 | Extended Stay & Serviced Apartments
20 | Vacation Rentals & Villas
13 | Hostels
7 | Casinos
6 | RV Parks & Campgrounds
3 | Motels
Region
161 | Europe
63 | North America
40 | Asia Pacific
20 | Middle East
11 | Africa
10 | South America
3 | Oceania
2 | Central America
Category
310 | Direct Booking Tools
166 | Hotel Rate Parity
165 | Business Intelligence
Didn’t find what you were looking for?
Capabilities
Custom Compset
Direct Booking Index
Features
Analytics
Forecasting, Budgeting & Planning
Data Management
Collaboration
Recommended by
Achievements
This vendor's trending score is rising, The Hotels Network (BenchDirect) is the #3 most trending product in the Business Intelligence category (out of 63) and the #99 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreThe Hotels Network has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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The Hotels Network Case Studies
How Silken Hotels Leveraged Machine Learning to Boost Direct Bookings & ADR
Valladolid (Spain)
Boosting Direct Booking Conversions by 34%: Metro Hotel Marlow Sydney Central’s Strategy
Sydney (Australia)
How Parkhotel Adler Achieved a 20% Conversion Rate on Guests they Almost Lost
Breisgau-Hochschwarzwald (Germany)
Club Quarters' Winning Strategy to Boost Direct Reservations
New York City (United States of America)
References
"THN offers the perfect tool to engage and connect more closely with future guests. Being able to offer visitors the information they need at each point of the booking process has helped us significantly improve our conversion results."
"Thanks to THN’s innovative solution, we have been able to increase our website conversion by 25% in just a matter of days. Additionally, THN provides us the tools to be able to inform our website visitors on news about our brand or our hotels’ neighbourhoods. Catered to the most recent trends, THN has proven to react in a fast and dynamic way by building new and userfriendly solutions."
"Thanks to THN’s innovative solution, we have been able to increase our website conversion by 25% in just a matter of days. Additionally, THN provides us the tools to be able to inform our website visitors on news about our brand or our hotels’ neighborhoods. Catered to the most recent trends, THN has proven to react in a fast and dynamic way by building new and user-friendly solutions."
"The THN direct growth platform lets us improve the overall website experience we offer visitors and helps guide them towards making a reservation. This tool, together with their dedicated team of experts, have become essential for our brand and direct channel strategy."
"We wanted to target a certain type of guest with a relevant message to nudge them further down the booking funnel, and THN’s Email Capture tool enabled us to do exactly so. Taking advantage of the flexible targeting options, we were able to show the right message to the right people at the right time."
"THN offers the perfect tool to engage and connect more closely with future guests. Being able to offer visitors the information they need at each point of the booking process has helped us significantly improve our conversion results."
Featured Customers
More Products by The Hotels Network
Hotelier Rating
Hoteliers like The Hotels Network for its intuitive platform that enhances direct booking strategies, reducing reliance on OTAs and increasing revenue via real-time personalization and price comparison tools. Users appreciate the robust analytics and A/B testing for crafting better campaigns. However, certain areas like customization and integration with third-party systems need refinement. Overall, the tool optimizes guest interactions and boosts conversions, aligning with revenue growth goals.
AI-generated from the text of customer reviews
Looking for specific info?
Simplicity with some extreme sophistication for driving direct bookings. A game-changer for our book direct strategies!
Director of Digital Marketing & Distribution, EMEA from 75-99 room Boutique in Edinburgh (United Kingdom)
Review
E-commerce Representative from 200 to 499 room Boutique in Muratpasa (Turkey)
THN provides insights and stable analytics to increase our production via its services.
Group Revenue Manager from 100 to 199 room Bed & Breakfast & Inn in Istanbul (Turkiye)
They have an incredible Dashboard, where we can analyse the results, for better forecast
Marketing from 200 to 499 room City Center Hotel in Lisbon (Portugal)
Excellent Customer Support
Senior Web Developer from 100 to 199 room Bed & Breakfast & Inn in Wyboston (United Kingdom)
Very good tool
E-commerce from 100 to 199 room Limited Service & Budget Hotel in Cancun (Mexico)
Excellent conversion tool
Director Ventas y Marketing from 200 to 499 room Luxury Hotel in Cabo San Lucas (Mexico)
Excellent partnership!
E-Commerce Director from 100 to 199 room Branded Hotel in Mexico City (Mexico)
Great tech and great team!
Director of Marketing from 100 to 199 room Bed & Breakfast & Inn in Wyboston (United Kingdom)
Easy to use
CCO from 500+ room Resort in Roma (Italy)
Expert Q&A and Partner Recommendations
Submit RecommendationIndustry experts recommend The Hotels Network (THN) for its unique ability to utilize advanced personalization and predictive algorithms tailored specifically for the hospitality industry. THN offers innovative features like BenchDirect™ for benchmarking, easy integration of tools, and cookieless tracking, significantly increasing direct bookings and average daily rates (ADR). The platform is praised for providing detailed data insights, seamless user experiences, and exceptional customer support, setting it apart from other market solutions.
AI-generated from the text of customer reviews
What does this product or service do well?
The Benchdirect -Product catered to hospitality industry specifically, -Analyse 100% of the website traffic -Compare hotel’s website performance to the market and competition -Make better-informed decisions thanks to the real-time actionable insights -30+ Direct Booking Metrics An extensive range of key metrics related to: -Website and booking engine traffic -Rates and disparities -User profile and behavior -Future demand -Bookings and pickup Rate Parity -Real-time search: the only way to ensure OTA prices are always up-to-date -Dynamically display the relevant OTAs in each local market -Understands any tax configuration, no matter how the hotel or OTA display their prices -Hide/display OTAs when there is a price disparity -Display prices in any currency, in 29 languages
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
For Bench direct the tools are free and hotels can spot weak spots and see where they are losing revenue. They can also uncover opportunities to grow. For rate parity, it can show personalized perks and value-added services for each hotel. It can differentiate between new and loyal customers as well as track OTA price disparites among other things.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Leverage The Hotels Network to its full potential by focusing on its real-time insights and benchmarking tools. Use these features to understand your website performance, stay competitive, and personalize guest experiences. Ensure your team is trained to interpret the 30+ metrics provided, as these will guide smarter pricing, marketing, and operational decisions to maximize direct bookings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
The Hotels Network
1 week ago
The Hotels Network Named Best Direct Booking Tool for Third Consecutive Year in 2025 HotelTechAwards
The Hotels Network
1 month ago
Black Friday 2024: Strategic Hotel Website Campaigns Drive 64% Growth in Direct Bookings
The Hotels Network
2 months ago
The Hotels Network and Cloudbeds Partner to Enhance Direct Channel Bookings for Hoteliers
The Hotels Network
2 months ago
How Silken Hotels Leveraged Machine Learning to Boost Direct Bookings & ADR
The Hotels Network
3 months ago
The Hotels Network Launches Loyalty Lite: Seamless Guest Login for Personalized Booking Experiences
The Hotels Network
4 months ago
The Hotels Network Achieves SOC 2® Compliance, Leading the Way in Hotel Technology Security
The Hotels Network
4 months ago
Boosting Direct Booking Conversions by 34%: Metro Hotel Marlow Sydney Central’s Strategy
The Hotels Network
5 months ago
4 Effective Strategies to Address Price Disparities and Increase Direct Bookings
The Hotels Network
5 months ago
The Hotels Network Introduces KITT: The First AI Voice Guest Service Agent for Hotels
The Hotels Network
6 months ago
Pestana Hotel Group Sees a 61% Conversion Uplift with The Hotels Network’s Personalization Tools
The Hotels Network
7 months ago
The Hotels Network Unveils New Dynamic Targeting Rules, Elevating Website Personalization to the Next Level
The Hotels Network
10 months ago
The Hotels Network Unveils Industry-First Cookieless Personalization Suite
The Hotels Network
11 months ago
The Hotels Network Expands Client Base Through LiveRate Acquisition
The Hotels Network
11 months ago
AI and Hospitality: What's in store for the hotel industry in 2024
The Hotels Network
11 months ago
The Hotels Network Is Redefining Direct Channel Traffic Acquisition With Predictive Audiences
The Hotels Network
1 year ago
The Hotels Network Secures Consecutive Win as Best Direct Booking Tool in 2024 HotelTechAwards
The Hotels Network
1 year ago
THN Unveils Exclusive Direct Channel Advent Calendar for Hotel Marketers
The Hotels Network
1 year ago
Black Friday 2023: Direct Channel Campaigns Boost Hotel Website Conversions by 43%
The Hotels Network
1 year ago
Tackling Price Disparities on Your Hotel’s Website
The Hotels Network
1 year ago
The Hotels Network Empowering Hoteliers with Time-Saving Marketing Message Templates
The Hotels Network
1 year ago
How A/B Testing Can Elevate Your Hotel's Direct Channel
The Hotels Network
1 year ago
The Hotels Network Unveils SafeDirect, Travel Assistance Insurance to Boost Direct Bookings for Hoteliers
The Hotels Network
1 year ago
Disruption, Innovation, and Evolution for Hotel Marketing in 2023
The Hotels Network
1 year ago
The Superpowers You Need to Optimize Your Direct Channel Strategy
The Hotels Network
1 year ago
The Hotels Network Unveils New AI Assistant Leveraging ChatGPT
The Hotels Network
1 year ago
The Hotels Network Integrates with Every CRM via API to Boost Hotel Direct Channel Performance
The Hotels Network
1 year ago
DerbySoft and The Hotels Network Launch Partnership During ITB Berlin to Boost Hotel Direct Channel Performance
The Hotels Network
1 year ago
SLH Selects The Hotels Network to Boost Brand Channel Conversion
The Hotels Network
1 year ago
The Hotels Network is Reinventing Personalization
The Hotels Network
2 years ago
The Hotels Network Named Best Direct Booking Tool in the 2023 HotelTechAwards
The Hotels Network
2 years ago
Hotel Benchmarking: Here's What You Need to Know
The Hotels Network
2 years ago
The Ultimate Hotel Benchmarking Checklist
The Hotels Network
2 years ago
Top 50 Women in Travel Celebrated With Collection of Personalized NFTs
The Hotels Network
2 years ago
How Parkhotel Adler Achieved a 20% Conversion Rate on Guests they Almost Lost
The Hotels Network
2 years ago
Club Quarters' Winning Strategy to Boost Direct Reservations
The Hotels Network
2 years ago
10 Direct Channel KPIs Every Hotelier Needs to Know
The Hotels Network
2 years ago
The Hotels Network Takes Hotel Benchmarking to the Next Level with BenchDirect Pro Editions
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The Hotels Network has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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