The Hotels Network (BenchDirect)

4.8 (165 REVIEWS)

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94 out of 100
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Jaime, Paula, DeNea + 27 more experts recommend The Hotels Network

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The Hotels Network (BenchDirect)

4.8 (165 REVIEWS)

Ranked 4 (out of 63) in Business Intelligence

Competitive intelligence. Smarter decisions.

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Bell avatar Bell - AI powered product analyst

I analyzed all of The Hotels Network’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like The Hotels Network for its intuitive platform that enhances direct booking strategies, reducing reliance on OTAs and increasing revenue via real-time personalization and price comparison tools. Users appreciate the robust analytics and A/B testing for crafting better campaigns. However, certain areas like customization and integration with third-party systems need refinement. Overall, the tool optimizes guest interactions and boosts conversions, aligning with revenue growth goals.

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One & Only, Minor Hotels, Frasers Hospitality & 315 others

Read their reviews

Support

Supportive

Hoteliers often highlight exceptional customer support provided by The Hotels Network's Business Intelligence product, BenchDirect. The support team is praised for being readily available through multiple channels, ensuring rapid resolution of issues. Users frequently mention the professionalism and expertise of the support staff, who are effective in troubleshooting and offering insightful guidance. Moreover, assistance is particularly valuable during the onboarding process, simplifying setup and training for new users. The availability of comprehensive resources such as FAQs, tutorials, and relevant documentation further reinforces the support experience, making it efficient and user-friendly. Overall, hoteliers acknowledge the responsiveness and quality of customer support as a key strength of BenchDirect, boosting their confidence in effectively utilizing the platform’s capabilities.

Global VP, Revenue Optimization

2 months ago

Verified

... Good ROI, Price and Support ...

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Global VP, Revenue Optimization

2 months ago

Verified

... We have a clear ROI for a product that was easy to implement, and the best part is they are so responsive and focused. This is a great partnership we have with THN. ...

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Directora de Marketing

2 months ago

Verified

... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...

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Directora de Marketing

2 months ago

Verified

... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...

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Directora de Marketing

2 months ago

Verified

... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...

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Commercial Coordinator

3 months ago

Verified

... I like that it easy to use, really user friendly. It gives you the edge to understand where you need to take actions. You have great support from the THN employees, which helps you to utilize the ...

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Commercial Coordinator

3 months ago

Verified

... Easy to use, and you always get the help that you need. A powerful but simple to use tools ...

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Reservierungsmitarbeiterin

3 months ago

Verified

... The great and fast support and the easy handling of the system (it's almost self-explanatory) If questions arise, help is given immediately ...

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Reservierungsmitarbeiterin

3 months ago

Verified

... The great and fast support and the easy handling of the system (it's almost self-explanatory) If questions arise, help is given immediately ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The customer support is direct, fast ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The customer support is direct ...

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owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...

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Sales and marketing coordinator in internship

2 months ago

Verified

... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...

See full review

Sales and marketing coordinator in internship

2 months ago

Verified

... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...

See full review

Sales and marketing coordinator in internship

2 months ago

Verified

... I have nothing in particular to suggest, if I need help The Hotel Network is always quick to respond ! ...

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Director of Revenue and eCommerce

2 months ago

Verified

... Parity check should be provided the link those websites are undercutting in order to measure and fix rates disparity to avoid it happen again and again. ...

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Cluster General Manager

2 months ago

Verified

... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is ...

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Revenue Manager

2 months ago

Verified

... I think THN BenchDirect needs a little more TLC to continue being a useful tool for hoteliers. ...

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Revenue Manager

2 months ago

Verified

... I think THN BenchDirect needs a little more TLC to continue being a useful tool for hoteliers. ...

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Revenue Manager

2 months ago

Verified

... I think THN BenchDirect needs a little more TLC to continue being a useful tool for hoteliers. ...

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Creative content producer

2 months ago

Verified

... I have no wishes or thoughts about improvements, very happy as is. My point of contact is frequently helping me when needed. ...

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Distribution executive

2 months ago

Verified

... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...

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Distribution executive

2 months ago

Verified

... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...

See full review

Direct Channel Website

2 months ago

Verified

... Continuous development and enhancements and support when needed. Their continuous development of improvements to encourage direct sales and bookings as well as their support when needed. ...

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Direct Channel Website

2 months ago

Verified

... Continuous development and enhancements and support when needed. Their continuous development of improvements to encourage direct sales and bookings as well as their support when needed. ...

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Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s ...

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Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s ...

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Digital Marketing Manager

2 months ago

Verified

... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create meaningful interactions and boost conversions. We're impressed with the impact it's had on our direct booking strategy. Also appreciate ...

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Marketing Strategist

2 months ago

Verified

... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...

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Marketing Strategist

2 months ago

Verified

... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact persons who is so nice ...

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Account Manager

2 months ago

Verified

... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...

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Senior Marketing and Communications Executive

2 months ago

Verified

... While the platform is excellent, one area for improvement could be expanding the customization options even further than it already has. Having more advanced personalization features or additional ...

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Digital Marketing Manager

2 months ago

Verified

... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...

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E-Commerce Manager

2 months ago

Verified

... It would be great to see more AI-powered products in the future to further enhance functionality and efficiency It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey, with examples and case studies to showcase these capabilities. "It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey, particularly in Antalya, where awareness of direct sales has significantly increased recently. It's important to bring these kinds of technologies into focus in this region. It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey, particularly in Antalya, where awareness of direct sales has significantly increased recently. It's important to bring these kinds of technologies into focus in this region. We also recommend opening an office ...

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E-Commerce Manager

2 months ago

Verified

... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve ...

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E-Commerce Manager

2 months ago

Verified

... It would be great to see more AI-powered products in the future to further enhance functionality and efficiency It would be great to see more AI-powered products in the future to further enhance functionality and efficiency. Additionally, we would love to see events organized in Turkey ...

See full review

GM

1 months ago

Verified

... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...

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Director of Marketing

1 months ago

Verified

... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live ...

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Director of Marketing

1 months ago

Verified

... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live ...

See full review

E-Commerce Director

1 months ago

Verified

... • Personalized attention and service • Fast response times • Support with information and key examples ...

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E-Commerce Director

1 months ago

Verified

... More frequent follow-up calls to review/analyze results, perhaps monthly. In this way, more timely strategies can be established. ...

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E-Commerce Director

1 months ago

Verified

... • Personalized attention and service • Fast response times • Support with information and key examples ...

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E-Commerce Director

1 months ago

Verified

... • Personalized attention and service • Fast response times • Support with information and key examples ...

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E-Commerce Director

1 months ago

Verified

... • Personalized attention and service • Fast response times • Support with information and key examples ...

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Director Ventas y Marketing

1 months ago

Verified

... Excellent conversion tool through effective personalized communication on our website and at the same time business intelligence for decision making. ...

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Automation

Streamlined

Hoteliers often highlight the automation capabilities of The Hotels Network's Business Intelligence product, BenchDirect, as a key strength. Users appreciate how the platform reduces the manual effort needed for tasks like tracking parity issues and implementing simultaneous campaigns across websites. The automation features are noted for increasing efficiency by delivering insightful market analysis and facilitating increased direct bookings through better reporting. Additionally, these automated processes enable hoteliers to effortlessly create powerful, targeted campaigns, which has led to substantial improvements in their direct sales strategies.

Global VP, Revenue Optimization

2 months ago

Verified

... We have a clear ROI for a product that was easy to implement, and the best part is they are so responsive and focused. This is a great partnership we have with THN. ...

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Global VP, Revenue Optimization

2 months ago

Verified

... I think having a portal that has all their different products where we could simply select one, add the content and then do a virtual proofing and launch would be great. Right now we have to ...

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Global VP, Revenue Optimization

2 months ago

Verified

... I think having a portal that has all their different products where we could simply select one, add the content and then do a virtual proofing and launch would be great. Right now we have to coordinate on a more manual ...

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Reservierungsmitarbeiterin

3 months ago

Verified

See full review

Senior Manager - Digital Platforms

2 months ago

Verified

... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring that content is not only accurate but also culturally relevant is crucial for a global audience. Implementing AI-powered suggestions for copywriting could be a game-changer, helping to create more compelling and contextually appropriate messages. Finally, enhancing ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our ...

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Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price Match offers a comparison of the price with OTA's and offers automatic ...

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Distribution executive

2 months ago

Verified

... Facing disparities. ...

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E-commerce Manager

2 months ago

Verified

... I think about the expanded social media integration. By deepening the integration with social media platforms could allow hotels to better leverage social media marketing and engage with guests ...

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Head of Marketing

2 months ago

Verified

... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests ...

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Digital Transformation Advisor & System Developer

2 months ago

Verified

... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more ...

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E-Commerce Manager

2 months ago

Verified

... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting ...

See full review

Sales manager

2 months ago

Verified

... The tool has helped us analyze the market, with very helpful reports. Direct bookings were increased. Also, it was very important on tracking parity issues. Finally, it allowed us to make campaigns ...

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Administration & Projektleitung

1 months ago

Verified

... currently no input I don't currently have a point here that I would mention. In any case, it is always helpful if as much AI as possible is integrated. ...

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Administration & Projektleitung

1 months ago

Verified

... Simple and user-friendly application The user-friendliness of the application is very good. Everything is quick and easy to create by yourself and you have a direct contact person ...

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Marketing

25 days ago

Verified

... The price comparison features, the OTA dashboard which give us an idea of the discrepancy and practising in terms of price in the OTA's. ...

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Director of Digital Marketing & Distribution, EMEA

24 days ago

Verified

... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the ...

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Integrations

Connected

Hoteliers often praise The Hotels Network for its range of integrations, highlighting its ability to connect with common systems such as property management systems (PMS), customer relationship management (CRM) tools, and payment processors. Users find the integrations reliable and appreciate that they generally work without syncing issues, though some mention that setting them up can be challenging. Hoteliers also note a desire for more seamless integration with external demand data sources, such as flight and city demand data, to better map booking performance. Overall, the network's capability to integrate with essential systems is valued, though there is room for improvement in ease of setup and expansion to include more data types.

Directora de Marketing

2 months ago

Verified

... The level of customization and adaptation to the pageIt serves as a complement to the tools of our websiteIt also builds loyalty to our brand image ...

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Revenue Manager

3 months ago

Verified

... Our resort has been using The Hotels Network for a few years now and love the Direct Booking tools they offer such as the rate comparison on your booking engine so guests can see your direct website rates in comparison to the OTA ...

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content strategist

3 months ago

Verified

... The professional sales department and especially Mrs Klouda which explains thoroughly and gives explicit instructions and advices in order to take advantage of every single function ofthe tool. The ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price Match offers a comparison of the price with OTA's and offers automatic criteria discount once they find ...

See full review

Cluster General Manager

2 months ago

Verified

... The Hotels Network offers extensive personalization options, which can be overwhelming for some users. Although it is advertised as user-friendly with no coding required, the range of templates, targeting rules, and A/B testing may require a learning curve for effective use. Fully utilizing these features takes time and effort, particularly for smaller teams without dedicated ...

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Revenue Manager

2 months ago

Verified

... A real Swiss Army knife for improving the hotel's direct channel ...

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Distribution executive

2 months ago

Verified

... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...

See full review

Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... The tool is good, if THN can add demand data from flights and city demand data and help us map against our booking, it will be helpful. This will allow us to understand if we are actually doing good ...

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Head of Marketing

2 months ago

Verified

... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests ...

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Head of Marketing

2 months ago

Verified

... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests throughout their journey • Assisted dramatically with hotel rate parity and allows us to check on a weekly basis to identify and resolve and discrepancy between OTA ...

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Head of Marketing

2 months ago

Verified

... If there was a way to link into metasearch it would show up in the pricing display when searching to attract people onto the website. The product is geared towards those already on our website, how ...

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Digital Marketing Manager

2 months ago

Verified

... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...

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Digital Marketing Manager

2 months ago

Verified

... maybe a better way to get all the price disparities (partners offers for example etc so we can really find out who is making us a problem) ...

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General Manager

2 months ago

Verified

... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...

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Sales manager

2 months ago

Verified

... It would be nice if we could price match with every OTA, not only the basic ones (Agoda, Expedia, Booking). ...

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GM

1 months ago

Verified

... There is not much to be said to be improved, we are overall very happy with the hotels networks services. ...

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CCO

1 months ago

Verified

... The possibility to have new tools from this partner and the chance to get more updates on the news of the tools ...

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Group Revenue Manager

25 days ago

Verified

... I'm happy with the current status of the product but new AI integrations might help to improve their services in a better way which they are already started. ...

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Value

Uneconomical

Hoteliers often recognize The Hotels Network’s Business Intelligence product, BenchDirect, as providing excellent value for money. Many users appreciate the return on investment, highlighting its effective role in driving direct bookings and enhancing overall website performance without excessive costs. While some have noted the pricing could be more competitive, particularly from local or regional perspectives, the combination of features like personalization tools, customer support, and analytics are widely considered to deliver benefits that justify the expense. The intuitive design and data-driven insights further contribute to user satisfaction, leading many to praise the product for its cost-effectiveness compared to competitors.

Global VP, Revenue Optimization

2 months ago

Verified

... Good ROI, Price and Support ...

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Directora de Marketing

2 months ago

Verified

... Communication & Conversion. ...

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Directora de Marketing

2 months ago

Verified

... The level of customization and adaptation to the pageIt serves as a complement to the tools of our websiteIt also builds loyalty to our brand image ...

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digital marketing coordinator

2 months ago

Verified

... Actually I do not know, be cause everything seems in order. Having custom compset feature in basic Benchdirect version would be nice of course. ...

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digital marketing coordinator

2 months ago

Verified

... Actually I do not know, be cause everything seems in order. Having custom compset feature in basic Benchdirect version would be nice of course. ...

See full review

digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...

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digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...

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digital marketing coordinator

2 months ago

Verified

... Actually I do not know, be cause everything seems in order. Having custom compset feature in basic Benchdirect version would be nice of course. ...

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Revenue Manager

3 months ago

Verified

... Not much. The think we always look for when choosing products to use is those that innovate and don't stay stuck in their old ways. The Hotels Network continues to innovate with updated features and ...

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MANAGER

3 months ago

Verified

... THE PRICE MATCH TOOL IS A GREAT HELP TO AVOID RATE DISPARITIES AND INCREASE THE CONVERSION RATE OF THE HOTEL ...

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MANAGER

3 months ago

Verified

... IF THERE IS A THING I BELIEVE THAT CAN BE IMPROVED IS THE WAY THE SERVICES PROVIDED ARE CHARGED.I THINK THAT A CHARGE FOR EXAMPLE ACCORDING THE BOOKINGS INCREASE WOULD BE MORE FAIR FOR BOTH PARTIES ...

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owner

3 months ago

Verified

... Over priced and useless ...

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owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high amount. and ofcourse they have 12 ...

See full review

owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high amount. and ofcourse they have 12 month contract so you cannot cancel ...

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owner

3 months ago

Verified

... the only think that it was working and did what i was promised was the direct booking tool with personal widgets. but you can find similar tools for much cheaper ...

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owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...

See full review

owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high amount. and ofcourse they have 12 month ...

See full review

Senior Ecommerce Manager

2 months ago

Verified

... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring ...

See full review

Sales and marketing coordinator in internship

2 months ago

Verified

... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...

See full review

Sales and marketing coordinator in internship

2 months ago

Verified

... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...

See full review

Sales and marketing coordinator in internship

2 months ago

Verified

... Delighted with this partnership! ...

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Sales and marketing coordinator in internship

2 months ago

Verified

... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with them for several ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non-intrusive way but efficiently. Price Match offers a comparison of the price with OTA's and offers automatic criteria discount once they find OTA's starts undercutting ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the ...

See full review

Cluster General Manager

2 months ago

Verified

... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is very ...

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Cluster General Manager

2 months ago

Verified

... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is very reasonably priced for what it offers. The ability to check parity with just a click has significantly improved ...

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Distribution executive

2 months ago

Verified

... Facing disparities. ...

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Direct Channel Website

2 months ago

Verified

... It is complicated to say because in general we are quite satisfied, there are details to improve but in general they do things very well. ...

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Direct Channel Website

2 months ago

Verified

... It is complicated to say because in general we are quite satisfied, there are details to improve but in general they do things very well. ...

See full review

Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s ...

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Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s dynamic features allow us to showcase promotions and tailor messages in real-time based on guest behavior, resulting in higher conversion rates. The Price Comparison Widget has helped us offer the best rates directly on our site, boosting conversions. With A/B Testing, we’ve optimized offers effectively, and Advanced Targeting has enabled us to create tailored promotions for different guest segments, driving upsells and cross-sells. The Real-Time Insights THN provides are actionable, helping us refine strategies and stay competitive. Overall, THN has been invaluable in transforming our booking strategy and reducing OTA ...

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Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Transforming Our Hotel’s Direct Booking Strategy with The Hotels Network Tool ...

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Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s dynamic features allow us to showcase promotions and tailor messages in real-time based on guest behavior, resulting in higher conversion rates. The Price Comparison Widget has helped us offer the best rates directly on our site, boosting conversions. With A/B Testing, we’ve optimized ...

See full review

Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Implementing The Hotels Network (THN) has greatly enhanced our website performance. We can now personalize messaging for all visitors, which has significantly improved engagement. The tool’s dynamic features allow us to showcase promotions and tailor messages in real-time based on guest behavior, resulting in higher conversion rates. The Price Comparison Widget has helped us offer the best rates directly on our site, boosting conversions. With A/B Testing, we’ve optimized offers effectively, and Advanced Targeting has enabled us to create tailored promotions for different guest segments, driving upsells and cross ...

See full review

Corporate Digital Marketing Service (Consultant)

2 months ago

Verified

... Transforming Our Hotel’s Direct Booking Strategy with The Hotels Network Tool ...

See full review

Global Director of Digital

2 months ago

Verified

... THN has proven to be a great tool to help us provide a personalized experienced on our website, for example we have been able to do the following:- Increase bookings through THNs geo targeting feature allowing us to target specific ...

See full review

Cluster Manager E-Commerce & Distribution

2 months ago

Verified

... direct booking tools where we can personalize & tailor made message with specific market and the way to parity display Direct booking tools allow us to personalize and tailor messages for specific markets, ensuring a customized experience. They also provide options for parity display, enhancing visibility and user engagement. We can foreseen the demand ...

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COO

2 months ago

Verified

... - Quick- user-friendly - reliable - great customer service - minimize reliance on 3rd party OTAs - boost direct bookings ...

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COO

2 months ago

Verified

... Can't think of anything, keep up the great work and keep evolving. Being leader in the market is tough and extremely competitive, that is why growth is a necessity. ...

See full review

E-commerce Manager

2 months ago

Verified

... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to optimize our website for maximum conversions ...

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E-commerce Manager

2 months ago

Verified

... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to ...

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E-commerce Manager

2 months ago

Verified

... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to optimize our website for maximum conversions. We've been able to identify and implement changes that have resulted in a noticeable uplift in our booking rates. Finally, the detailed analytics provided by THN have been invaluable in understanding our customers ...

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E-commerce Manager

2 months ago

Verified

... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to optimize our website for maximum conversions. We've been able to identify and implement changes that have resulted in a noticeable uplift in our booking rates. Finally, the detailed analytics provided by THN have been invaluable in understanding our customers' behavior and optimizing our marketing strategies. We've been able to identify trends ...

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Digital Marketing Manager

2 months ago

Verified

... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create meaningful interactions and boost conversions. We're impressed ...

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Digital Marketing Manager

2 months ago

Verified

... An intuitive tool to enhance your direct bookings ...

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Marketing Strategist

2 months ago

Verified

... Best product for hotels web ...

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Head of Marketing

2 months ago

Verified

... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests throughout their journey • Assisted dramatically with hotel rate parity and allows us to check on a weekly basis to identify and resolve and discrepancy between OTA pricing and our website ...

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Account Manager

2 months ago

Verified

... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...

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Account Manager

2 months ago

Verified

... I am happy overall. but I am looking forward to Bench Direct having the reporting opportunities that will make it easy to integrate into either reports. ...

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Account Manager

2 months ago

Verified

... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...

See full review

Revenue Manager

2 months ago

Verified

... Nothing needs to be improved from my personal perspective.They always manage to stay ahead of the curve. They consistently excel and stay ahead of trends, showcasing a forward-thinking approach that ...

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Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

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Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

See full review

Revenue Manager

2 months ago

Verified

... A must to drive more direct business ...

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Revenue Manager

2 months ago

Verified

... A must to drive more direct business ...

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Revenue Manager

2 months ago

Verified

... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...

See full review

Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

See full review

Revenue Manager

2 months ago

Verified

... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...

See full review

Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

See full review

Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

See full review

Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

See full review

Revenue Manager

2 months ago

Verified

... Cost aspect from a local South African standpoint is quite pricy so better pricing. Thats all many thanks keep up the great work ...

See full review

Senior Marketing and Communications Executive

2 months ago

Verified

... While the platform is excellent, one area for improvement could be expanding the customization options even further than it already has. Having more advanced personalization features or additional ...

See full review

Digital Transformation Advisor & System Developer

2 months ago

Verified

... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more ...

See full review

Digital Transformation Advisor & System Developer

2 months ago

Verified

... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more alternatives there are. The Hotels Network seems to have thought and prepared every possible scenario in advance. The technology they use helps us to prepare outstanding reports. We can now analyse the performance of our website and booking engine much better. In this way, we have the opportunity ...

See full review

Digital Transformation Advisor & System Developer

2 months ago

Verified

... In addition to meeting expectations in general, it is much more elegant to exceed them. I will discuss this further with our company representative in due course. #rate #parity #check #discrepancy ...

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Digital Transformation Advisor & System Developer

2 months ago

Verified

... In addition to meeting expectations in general, it is much more elegant to exceed them. I will discuss this further with our company representative in due course. #rate #parity #check #discrepancy ...

See full review

Digital Transformation Advisor & System Developer

2 months ago

Verified

... In addition to meeting expectations in general, it is much more elegant to exceed them. I will discuss this further with our company representative in due course. #rate #parity #check #discrepancy ...

See full review

E-Commerce Manager

2 months ago

Verified

... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. The intuitive dashboard offers clear insights and helps us track key metrics effectively. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The intuitive dashboard offers clear insights and helps us track key metrics effectively. Additionally, the ability to shape campaign strategies exactly as we want has been a major advantage for us. The data segmentation feature is so powerful that it guides our advertising ...

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Marketing Coordinator

2 months ago

Verified

... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...

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Marketing Coordinator

2 months ago

Verified

... I don't have as much time to work with THN as I would like, so I think a lot can be improved. ...

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Marketing Coordinator

2 months ago

Verified

... I don't have as much time to work with THN as I would like, so I think a lot can be improved. ...

See full review

GM

1 months ago

Verified

... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...

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GM

1 months ago

Verified

... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...

See full review

GM

1 months ago

Verified

... There is not much to be said to be improved, we are overall very happy with the hotels networks services. ...

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Director of Marketing

1 months ago

Verified

... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live event in Barcelona, useful and inspiring. I came away with hundreds of ideas. A lot of these have now been picked up by my team and supported by the team at THN. We’ve recently demoed the new Chatbot and were very impressed with its capabilities. I have to say that one of the best ...

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E-Commerce Director

1 months ago

Verified

... More frequent follow-up calls to review/analyze results, perhaps monthly. In this way, more timely strategies can be established. ...

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E-Commerce Director

1 months ago

Verified

... Excellent partnership! ...

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Director Ventas y Marketing

1 months ago

Verified

... Excellent conversion tool ...

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Director Ventas y Marketing

1 months ago

Verified

... Excellent conversion tool ...

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E-commerce

1 months ago

Verified

... From my experience and point of view, there are few things that could be improved. Perhaps the issue of billing and payments. ...

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Group Revenue Manager

25 days ago

Verified

... I'm happy with the current status of the product but new AI integrations might help to improve their services in a better way which they are already started. ...

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Director of Digital Marketing & Distribution, EMEA

24 days ago

Verified

... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the ...

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Functionality

Reliable

Hoteliers often appreciate the functionality of The Hotels Network's Business Intelligence product, emphasizing its core features such as its effective handling of booking processes and insightful reporting capabilities. Users typically find the reports actionable and easy to interpret, allowing them to identify key areas for performance improvement. The tool's ability to manage and automate reporting tasks relieves users from burdensome manual processes, enhancing efficiency. Furthermore, the product's customization options enable hoteliers to tailor workflows, templates, and dashboards according to their specific needs, adding to its overall robustness and user adaptability. The support for multiple languages and currencies further enhances its global applicability, making it a well-rounded solution for improving hotel operations.

Directora de Marketing

2 months ago

Verified

... The level of customization and adaptation to the pageIt serves as a complement to the tools of our websiteIt also builds loyalty to our brand image ...

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digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...

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digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...

See full review

digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course using personalization ...

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digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...

See full review

digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course ...

See full review

digital marketing coordinator

2 months ago

Verified

... First I like the support we have from the team. It is nice having data for benchmarking, especially with conversion rates. Disparities also very nice to see and check, a useful feature. Of course using personalization tool for different ...

See full review

Commercial Coordinator

3 months ago

Verified

... Easy to use, and you always get the help that you need. A powerful but simple to use tools ...

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Reservierungsmitarbeiterin

3 months ago

Verified

... At the moment we are satisfied and can therefore not specify anything here. Possibly If the online seminars could be announced earlier, that often comes too quickly for us. ...

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Reservierungsmitarbeiterin

3 months ago

Verified

... At the moment we are satisfied and can therefore not specify anything here. Possibly If the online seminars could be announced earlier, that often comes too quickly for us. ...

See full review

Revenue Manager

3 months ago

Verified

... Our resort has been using The Hotels Network for a few years now and love the Direct Booking tools they offer such as the rate comparison on your booking engine so guests can see your direct website rates in comparison to the OTA sites which means less guests will leave your site to go rate shopping. Also they have tools for marketing ...

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Revenue Manager

3 months ago

Verified

... Not much. The think we always look for when choosing products to use is those that innovate and don't stay stuck in their old ways. The Hotels Network continues to innovate with updated features and ...

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Revenue Manager

3 months ago

Verified

... Our resort has been using The Hotels Network for a few years now and love the Direct Booking tools they offer such as the rate comparison on your booking engine so guests can see your direct website rates in comparison to the OTA sites which means less guests will leave your site to go rate shopping. Also they have tools for marketing tailored messages on both desktop and mobile/tablet depending on specific ...

See full review

content strategist

3 months ago

Verified

... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...

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content strategist

3 months ago

Verified

... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...

See full review

content strategist

3 months ago

Verified

... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...

See full review

owner

3 months ago

Verified

... Over priced and useless ...

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owner

3 months ago

Verified

... the only think that it was working and did what i was promised was the direct booking tool with personal widgets. but you can find similar tools for much cheaper ...

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owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...

See full review

owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is ...

See full review

Senior Ecommerce Manager

2 months ago

Verified

... Easy to use and powerful audience targeting rule ...

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Senior Ecommerce Manager

2 months ago

Verified

... Easy to use and powerful audience targeting rule ...

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Senior Ecommerce Manager

2 months ago

Verified

... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...

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Senior Ecommerce Manager

2 months ago

Verified

... Currently, default theme for personalization tool will apply to all type of widgets, but we want to have default theme that allow to have different configuration for note and layer. ...

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Senior Ecommerce Manager

2 months ago

Verified

... Easy to use and powerful audience targeting rule ...

See full review

Senior Ecommerce Manager

2 months ago

Verified

... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...

See full review

Senior Ecommerce Manager

2 months ago

Verified

... Currently, default theme for personalization tool will apply to all type of widgets, but we want to have default theme that allow to have different configuration for note and layer. ...

See full review

Senior Manager - Digital Platforms

2 months ago

Verified

... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring that content ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... User friendly and intuitive product ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our inquiries and issues. They are probably the most responsive and helpful team I've had the pleasure of working with. Regarding the product itself, the smart notes, banners, and in-line messages are all clear ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our inquiries and issues. They are probably the most responsive and helpful team I've had the pleasure of working with. Regarding the product itself, the smart notes, banners, and in-line messages are all clear and easy to set up, making it simple to explain to non-tech users across our extensive hotel network. Additionally, training and making any necessary updates is very manageable. The price comparison widget has been especially effective ...

See full review

Sales and marketing coordinator in internship

2 months ago

Verified

... THN is always very responsive, gives good advice, and is always ready to make suggestions, whether concerning conversion, dashboard, price comparison or parity! That's why we've been working with ...

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Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the ...

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Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key messages to the right audiences in a subtle, non ...

See full review

Cluster General Manager

2 months ago

Verified

... The Hotels Network offers extensive personalization options, which can be overwhelming for some users. Although it is advertised as user-friendly with no coding required, the range of templates, ...

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Cluster General Manager

2 months ago

Verified

... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is ...

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Director E-Commerce

2 months ago

Verified

... Professional Direct Booking Tool with amazing opportunities ...

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Distribution executive

2 months ago

Verified

... THN helps us to prevent OTAs from offering lower rates that could impact our revenues. Automated monitoring saves time by instantly flagging disparities allowing us to react quickly. ...

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Direct Channel Website

2 months ago

Verified

... Continuous development and enhancements and support when needed. Their continuous development of improvements to encourage direct sales and bookings as well as their support when needed. ...

See full review

General Manager at The Slate, a Phuket Pearl Resort

2 months ago

Verified

... Hyper personalisation tool to drive more direct bookings on our website. Creating customized campaign based on guest search. Very easy to implement and update at anytime. A very cost effective way to ...

See full review

Global Director of Digital

2 months ago

Verified

... THN has proven to be a great tool to help us provide a personalized experienced on our website, for example we have been able to do the following:- Increase bookings through THNs geo targeting feature allowing us to target specific ...

See full review

COO

2 months ago

Verified

... Can't think of anything, keep up the great work and keep evolving. Being leader in the market is tough and extremely competitive, that is why growth is a necessity. ...

See full review

E-commerce Manager

2 months ago

Verified

... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to ...

See full review

E-commerce Manager

2 months ago

Verified

... The personalization tools and targeted messaging of THN have been instrumental in converting website visitors into paying guests. Besides that, THN's A/B testing capabilities have allowed us to ...

See full review

Group Revenue Mnaager

2 months ago

Verified

... The products work great for us and with new products and updates coming out all the time. I cannot think of anything right now that needs to be improved. ...

See full review

Group Revenue Mnaager

2 months ago

Verified

... The products work great for us and with new products and updates coming out all the time. I cannot think of anything right now that needs to be improved. ...

See full review

Digital Marketing Manager

2 months ago

Verified

... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create ...

See full review

Digital Marketing Manager

2 months ago

Verified

... Enhanced customization options for configuring screen responsiveness, such as mobile versus desktop setups would be appreciated for easier personalization set-up. ...

See full review

Digital Marketing Manager

2 months ago

Verified

... Its intuitive interface and powerful personalization options, allowing us to create tailored messages throughout our website visitors' journey. Its analytics and insights have helped us create ...

See full review

Marketing Strategist

2 months ago

Verified

... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...

See full review

Marketing Strategist

2 months ago

Verified

... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...

See full review

Marketing Strategist

2 months ago

Verified

... I love their low intent user campaigns that has helped several of out hotels increase the revenue, and I also believe their pop-ups and campaign features are amazing. Best part – our contact ...

See full review

Head of Marketing

2 months ago

Verified

... All in one market leading product ...

See full review

Head of Marketing

2 months ago

Verified

... • Customer service always a member of the team on hand to help, night or day• Ever evolving tech solution to keep up with the modern hospitality world • All in one product to attract guests throughout their journey • Assisted dramatically with hotel rate parity and allows us to check ...

See full review

Account Manager

2 months ago

Verified

... I am happy overall. but I am looking forward to Bench Direct having the reporting opportunities that will make it easy to integrate into either reports. ...

See full review

Account Manager

2 months ago

Verified

... I am a big fan of the product, I think it's well-developed and always improving, easy to use, AI is now perfectly integrated, but what I love the most is the team and the support that we get. ...

See full review

Revenue Manager

2 months ago

Verified

... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...

See full review

Revenue Manager

2 months ago

Verified

... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...

See full review

Revenue Manager

2 months ago

Verified

... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...

See full review

Revenue Manager

2 months ago

Verified

... The ease of use, the amazing support and data we obtain to asses where we can optimize more and the ROI overall with driving more direct business is what we love about the system. ...

See full review

Senior Marketing and Communications Executive

2 months ago

Verified

... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ...

See full review

Senior Marketing and Communications Executive

2 months ago

Verified

... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ...

See full review

Senior Marketing and Communications Executive

2 months ago

Verified

... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ...

See full review

Senior Marketing and Communications Executive

2 months ago

Verified

... Advising THN for business intelligence and analytics, direct booking tools and hotel rate parity issues to all hospitality professionals ...

See full review

Digital Transformation Advisor & System Developer

2 months ago

Verified

... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more alternatives there are. The Hotels Network seems to have thought and prepared every possible scenario in advance. The technology they use helps us to prepare outstanding reports. We can now analyse the performance ...

See full review

Digital Transformation Advisor & System Developer

2 months ago

Verified

... I work as a digital transformation and system developer in a large holiday village. I met The Hotel Network company last year. Bookings tools are endless. The wider your imagination, the more ...

See full review

Digital Marketing Manager

2 months ago

Verified

... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...

See full review

Digital Marketing Manager

2 months ago

Verified

... I love that you an see the rates of ota's etc and also the analytics and inights of their systems! ...

See full review

E-commerce Trainee

2 months ago

Verified

... The platform is very easy and intuitive to use and allows for very personalized pop-ups. Hotel rate disparity tools have been a great way to offer the best price vs our competitors and get more ...

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E-Commerce Manager

2 months ago

Verified

... Easy to use and provide a wide range of solutions that cater tomany of our needs. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. The intuitive dashboard offers clear insights and helps us track key metrics effectively. We’ve seen great results in increasing direct sales and improving our reporting processes. The tools are incredibly easy to use and provide a wide range of solutions that cater to many of our needs. We’ve seen great results in increasing direct sales and improving our reporting processes. The intuitive dashboard offers clear insights and helps us track key metrics effectively. Additionally, the ability to shape campaign strategies exactly as we want has been a major advantage for us. The data segmentation feature is so powerful ...

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General Manager

2 months ago

Verified

... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...

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General Manager

2 months ago

Verified

... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...

See full review

Sales manager

2 months ago

Verified

... The tool has helped us analyze the market, with very helpful reports. Direct bookings were increased. Also, it was very important on tracking parity issues. Finally, it allowed us to make campaigns ...

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Marketing Coordinator

2 months ago

Verified

... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...

See full review

Marketing Coordinator

2 months ago

Verified

... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...

See full review

Marketing Coordinator

2 months ago

Verified

... I like that I'm able to work on segmenting different target groups, and that it's also easy to create pop-ups from a design perspective. ...

See full review

Administration & Projektleitung

1 months ago

Verified

... Simple and user-friendly application The user-friendliness of the application is very good. Everything is quick and easy to create by yourself and you have a direct contact person ...

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Revenue Manager

1 months ago

Verified

... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can ...

See full review

Revenue Manager

1 months ago

Verified

... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can ...

See full review

Revenue Manager

1 months ago

Verified

... As a suggestion, I would like to be able to group widgets by categories, for example "Black Friday Campaing" or "Valentine's Say". ...

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Revenue Manager

1 months ago

Verified

... As a suggestion, I would like to be able to group widgets by categories, for example "Black Friday Campaing" or "Valentine's Say". ...

See full review

Revenue Manager

1 months ago

Verified

... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can ...

See full review

Director of Marketing

1 months ago

Verified

... The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live event in Barcelona, useful and inspiring. I came away with hundreds of ideas. A lot of these have now been picked up by my team and supported by the team at THN. We’ve recently demoed the new ...

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Director of Marketing

1 months ago

Verified

... Great tech and great team! ...

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E-Commerce Director

1 months ago

Verified

... More frequent follow-up calls to review/analyze results, perhaps monthly. In this way, more timely strategies can be established. ...

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Director Ventas y Marketing

1 months ago

Verified

... Excellent conversion tool ...

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E-commerce

1 months ago

Verified

... From my experience and point of view, there are few things that could be improved. Perhaps the issue of billing and payments. ...

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Marketing

25 days ago

Verified

... The price comparison features, the OTA dashboard which give us an idea of the discrepancy and practising in terms of price in the OTA's. ...

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Director of Digital Marketing & Distribution, EMEA

24 days ago

Verified

... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the ...

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Director of Digital Marketing & Distribution, EMEA

24 days ago

Verified

... The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the possibilities are endless, and the impact on our direct bookings has been undeniable. What truly sets THN apart is its commitment to constant innovation. New features roll out regularly, keeping us ahead of the curve in a highly competitive industry. The free benchmarking tool from The Hotels Network is outstanding! It’s an invaluable resource for tracking ...

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User Interface

Accessible

Hoteliers often commend The Hotels Network for its user interface, which is characterized by ease of navigation and intuitive usability. Many users find the dashboard easy to read and use, contributing to a streamlined experience. The visual design is appreciated for being professional, allowing users to quickly grasp critical information. However, while the interface is generally responsive and efficient, some hoteliers note that enhanced customization could improve user engagement, particularly in adjusting UX/UI elements like font styles and colors. Overall, the interface supports effective use but could benefit from greater personalization options to better align with individual branding needs.

Directora de Marketing

2 months ago

Verified

... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...

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Directora de Marketing

2 months ago

Verified

... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...

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Directora de Marketing

2 months ago

Verified

... That everything was in Spanish, this is a problem sometimesIt would be very important for this tool to be in the main language of each company, since in this way the entire team could use it, just as ...

See full review

Reservierungsmitarbeiterin

3 months ago

Verified

... The great and fast support and the easy handling of the system (it's almost self-explanatory) If questions arise, help is given immediately ...

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content strategist

3 months ago

Verified

... Until now I don't find anything missing or requiring improvement. The only thing I could mention is that in reviews there is not Greek language included in the list. I believe that if I use more ...

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owner

3 months ago

Verified

... the rate parity tool which i was promised that it will track disparities from OTAs is not tracking loyalities discounts (genius booking.com eetc) which the majority of customers have. so basically is not doing what it promisses. this tool was the major reason i spend high ...

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Senior Ecommerce Manager

2 months ago

Verified

... Currently, default theme for personalization tool will apply to all type of widgets, but we want to have default theme that allow to have different configuration for note and layer. ...

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Senior Ecommerce Manager

2 months ago

Verified

... 1. user-friendly backend interface and easy to read dashboard; 2. useful audience targeting rule for widget. 3. useful price comparison inline widget and hide rate disparity if needed. ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited. Offering users more control over these elements would not only allow for a more personalized experience but could also align better with individual branding needs. Moreover, the translation quality of certain messages could be improved. Ensuring that content is not only accurate but also culturally ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... The onboarding process was incredibly straightforward, and the setup for hotels was highly efficient. I want to particularly commend Jaana and Jonathan for their attentive and prompt responses to our ...

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Senior Manager - Digital Platforms

2 months ago

Verified

... There are a few areas where improvements could enhance user engagement. First, the UX/UI of the various pop-up messages, banners, and in-line notifications could benefit from greater flexibility. Currently, the options for customizing font styles, colors, and image sizes are somewhat limited ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer ...

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Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer ...

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Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the ...

See full review

Director of Revenue and eCommerce

2 months ago

Verified

... Actually, there are several functions such as dashboard I love and always pay attention to the hotel performance, conversion and weakness areas to be improved . They completely stand out from the others. In liner is a trailer made and designed to display key message ...

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Cluster General Manager

2 months ago

Verified

... I love the dashboard's ease of use, flexibility, and the wealth of information it provides. The support team is excellent and always responds promptly to any requests. Importantly, the service is ...

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Distribution executive

2 months ago

Verified

... When detecting a disparity it would be great to have real-time screenshots both of our company and of the OTAs. ...

See full review

Cluster Manager E-Commerce & Distribution

2 months ago

Verified

... direct booking tools where we can personalize & tailor made message with specific market and the way to parity display Direct booking tools allow us to personalize and tailor messages for specific ...

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Cluster Manager E-Commerce & Distribution

2 months ago

Verified

... A display speed, sometime found a delayed response. Display speed can sometimes experience delays, resulting in a lagged response that affects user interaction and overall experience, particularly ...

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Group Revenue Mnaager

2 months ago

Verified

... Nina Jiménez is amazing! So easy to reach out too and supports us with our business objectives and breaks town the "techy" side to allow everyone to understand. ...

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Digital Marketing Manager

2 months ago

Verified

... Enhanced customization options for configuring screen responsiveness, such as mobile versus desktop setups would be appreciated for easier personalization set-up. ...

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Digital Marketing Manager

2 months ago

Verified

... Enhanced customization options for configuring screen responsiveness, such as mobile versus desktop setups would be appreciated for easier personalization set-up. ...

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Senior Marketing and Communications Executive

2 months ago

Verified

... What I like most about The Hotels Network is how user-friendly it is. The platform is incredibly easy to navigate, and any changes made are reflected on the website almost instantly. This speed and ease make it simple to implement updates and optimize the guest experience ...

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General Manager

2 months ago

Verified

... The parity tool is not always correct concerning the comparison of promotions with the OTAS. So we can not always be sure about the prices. ...

See full review

Administration & Projektleitung

1 months ago

Verified

... currently no input I don't currently have a point here that I would mention. In any case, it is always helpful if as much AI as possible is integrated. ...

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Revenue Manager

1 months ago

Verified

... THN widgets bring life to our website, they make it dynamic. THN tools helps us to retain visitors and therefore conversion improves. We also have relevant data to identify opportunities and what can we improve. And it is easy ...

See full review

GM

1 months ago

Verified

... THN covers a broad part of your direct bookings, with conversion, a lot of charts and data to go. The rate parity check helps to get rid of discrepancy and resolve problems around pricing. ...

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Director of Digital Marketing & Distribution, EMEA

24 days ago

Verified

... One area for potential enhancement would be the ability to showcase multiple offers in a carousel format. This feature could further elevate user engagement by allowing guests to explore a variety of ...

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Director of Digital Marketing & Distribution, EMEA

24 days ago

Verified

... One area for potential enhancement would be the ability to showcase multiple offers in a carousel format. This feature could further elevate user engagement by allowing guests to explore a variety of ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Personalization & Customization
Customer Support Praises and Critiques
Analytics & Insights
Direct Booking Tools
Rate Parity & Price Comparison
User Experience Issues
Customization Limitations
A/B Testing & Conversion Optimization
Integration with Third-party Systems
Language and Cultural Adaptations

Partners Most Frequently Mention

Ease of Use
Personalization
Conversion Tools
Innovative Solutions
Integration Capabilities
Predictive Personalization
BenchDirect™
Advanced Targeting
Cookieless Tracking
Critical/Negative Characteristics

What Types of Hotels The Hotels Network is Popular For

Size

133 | Large (75-199 room)

73 | Medium (25-74 room)

11 | Small (10-24 room)

123 | X-Large (200+ room)

4 | X-Small (1-9 room)

Country

34 | Mexico

24 | Sweden

22 | United States of America

20 | Spain

20 | United Kingdom

19 | France

14 | Germany

11 | Thailand

11 | Austria

10 | Switzerland

10 | Greece

10 | United Arab Emirates

9 | Portugal

7 | Singapore

7 | Canada

7 | Turkey

6 | Ireland

6 | Malaysia

6 | Colombia

5 | Norway

4 | Denmark

3 | Australia

3 | Maldives

3 | South Africa

3 | Morocco

2 | Indonesia

2 | Poland

2 | Hungary

2 | Vietnam

2 | Sri Lanka

2 | India

2 | Barbados

2 | Philippines

2 | Italy

2 | Egypt

1 | Ukraine

1 | Qatar

1 | Seychelles

1 | Ghana

1 | Mauritius

1 | Andorra

1 | Taiwan

1 | Laos

1 | Argentina

1 | Tunisia

1 | Uruguay

1 | Kenya

1 | Costa Rica

1 | Nepal

1 | Peru

1 | Romania

Type

96 | Bed & Breakfast & Inns

155 | Boutiques

102 | Branded Hotels

7 | Casinos

110 | City Center Hotels

89 | Airport/Conference Hotels

24 | Extended Stay & Serviced Apartments

13 | Hostels

57 | Limited Service & Budget Hotels

163 | Luxury Hotels

3 | Motels

143 | Resorts

6 | RV Parks & Campgrounds

20 | Vacation Rentals & Villas

Region

63 | North America

161 | Europe

40 | Asia Pacific

3 | Oceania

20 | Middle East

10 | South America

2 | Central America

11 | Africa

Category

310 | Direct Booking Tools

165 | Business Intelligence

166 | Hotel Rate Parity

What is The Hotels Network?

Founded in 2015 | Headquarters in San Francisco | 170 employees
The Hotels Network (BenchDirect) is a sophisticated hotel benchmarking platform designed to empower hoteliers with unparalleled competitive data. By offering real-time, actionable insights, BenchDirect allows you to compare your hotel's performance against competitors and understand the key factors driving those results. This tool goes beyond surface metrics, helping you to decode the components of an effective direct booking strategy. By seamlessly integrating with your existing systems, BenchDirect aids in optimizing direct bookings and conversion rates through its advanced personalization features and comprehensive analytics suite. It also allows for rate parity checking and conducting A/B tests, providing strategic insights to improve marketing efforts. This makes BenchDirect a valuable asset for hoteliers looking to enhance performance and streamline operations.

View website

Capabilities

Custom Compset

Direct Booking Index

User Journey Analysis

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

The Hotels Network Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Hotels Network (BenchDirect) is the #3 most trending product in the Business Intelligence category (out of 63) and the #102 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Hotels Network has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Hotels Network Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

The Hotels Network Average The Hotels Network

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4

Success Stories

6

References

16

Featured Customers

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The Hotels Network Reviews

Hotelier Rating

Excellent
297
Very Good
40
Average
7
Poor
0
Terrible
1

Property Size

  • X-Small (4)
  • Small (11)
  • Medium (73)
  • Large (133)
  • X-Large (123)

Country

  • Mexico
    Mexico
    (34)
  • Sweden
    Sweden
    (24)
  • United States of America
    United States of America
    (22)
  • Spain
    Spain
    (20)
  • United Kingdom
    United Kingdom
    (20)
  • France
    France
    (19)
  • Germany
    Germany
    (14)
  • Thailand
    Thailand
    (11)
  • Austria
    Austria
    (11)
  • Switzerland
    Switzerland
    (10)
  • Greece
    Greece
    (10)
  • United Arab Emirates
    United Arab Emirates
    (10)
  • Portugal
    Portugal
    (9)
  • Singapore
    Singapore
    (7)
  • Canada
    Canada
    (7)
  • Turkey
    Turkey
    (7)
  • Ireland
    Ireland
    (6)
  • Malaysia
    Malaysia
    (6)
  • Colombia
    Colombia
    (6)
  • Norway
    Norway
    (5)
  • Denmark
    Denmark
    (4)
  • Australia
    Australia
    (3)
  • Maldives
    Maldives
    (3)
  • South Africa
    South Africa
    (3)
  • Morocco
    Morocco
    (3)
  • Indonesia
    Indonesia
    (2)
  • Poland
    Poland
    (2)
  • Hungary
    Hungary
    (2)
  • Vietnam
    Vietnam
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • India
    India
    (2)
  • Barbados
    Barbados
    (2)
  • Philippines
    Philippines
    (2)
  • Italy
    Italy
    (2)
  • Egypt
    Egypt
    (2)
  • Ukraine
    Ukraine
    (1)
  • Qatar
    Qatar
    (1)
  • Seychelles
    Seychelles
    (1)
  • Ghana
    Ghana
    (1)
  • Mauritius
    Mauritius
    (1)
  • Andorra
    Andorra
    (1)
  • Taiwan
    Taiwan
    (1)
  • Laos
    Laos
    (1)
  • Argentina
    Argentina
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uruguay
    Uruguay
    (1)
  • Kenya
    Kenya
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Nepal
    Nepal
    (1)
  • Peru
    Peru
    (1)
  • Romania
    Romania
    (1)

Region

  • North America
    North America
    (63)
  • Europe
    Europe
    (161)
  • Asia Pacific
    Asia Pacific
    (40)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (20)
  • South America
    South America
    (10)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (11)

Hoteliers say

Hoteliers like The Hotels Network for its intuitive platform that enhances direct booking strategies, reducing reliance on OTAs and increasing revenue via real-time personalization and price comparison tools. Users appreciate the robust analytics and A/B testing for crafting better campaigns. However, certain areas like customization and integration with third-party systems need refinement. Overall, the tool optimizes guest interactions and boosts conversions, aligning with revenue growth goals.

AI-generated from the text of customer reviews

Personalization & Customization
Customer Support Praises and Critiques
Analytics & Insights
Direct Booking Tools
Rate Parity & Price Comparison
User Experience Issues
Customization Limitations
A/B Testing & Conversion Optimization
Integration with Third-party Systems
Language and Cultural Adaptations
10

Simplicity with some extreme sophistication for driving direct bookings. A game-changer for our book direct strategies!

Director of Digital Marketing & Distribution, EMEA from 75-99 room Boutique in Edinburgh (United Kingdom)

Verified
24 days ago
The platform is the perfect blend of ease and sophistication—simple to use yet incredibly powerful when it comes to targeting. From personalized messaging to advanced segmentation, the possibilities are endless, and the impact on our direct bookings has been undeniable. What truly sets THN apart is its commitment to constant innovation. New...
Country United Kingdom
Director of Digital Marketing & Distribution, EMEA
Large Hotel
9

Review

E-commerce Representative from 200 to 499 room Boutique in Muratpasa (Turkey)

Verified
24 days ago
They have relevant and helpful employees. In that reason you can ask and do anything that you want. Also they have user friendly interface.
Country Turkey
E-commerce Representative
X-Large Hotel
10

THN provides insights and stable analytics to increase our production via its services.

Group Revenue Manager from 100 to 199 room Bed & Breakfast & Inn in Istanbul (Turkiye)

Verified
25 days ago
THN system helps us to increase our direct bookings via their solutions and we are able to monitor our conversion.
Country Turkiye
Group Revenue Manager
Large Hotel
10

They have an incredible Dashboard, where we can analyse the results, for better forecast

Marketing from 200 to 499 room City Center Hotel in Lisbon (Portugal)

Verified
25 days ago
The price comparison features, the OTA dashboard which give us an idea of the discrepancy and practising in terms of price in the OTA's.
Country Portugal
Marketing
X-Large Hotel
10

Excellent Customer Support

Senior Web Developer from 100 to 199 room Bed & Breakfast & Inn in Wyboston (United Kingdom)

Verified
26 days ago
Nina, our Customer Success Specialist has been outstanding!She provides valuable insights to make sure we're getting the most out of the platform, and is always quick to resolve any queries we may have.
Country United Kingdom
Senior Web Developer
Large Hotel
10

Very good tool

E-commerce from 100 to 199 room Limited Service & Budget Hotel in Cancun (Mexico)

Verified
1 months ago
The tool is very easy to use. The entire team provides excellent customer service. It helps with decision making.
Country Mexico
E-commerce
Large Hotel
10

Excellent conversion tool

Director Ventas y Marketing from 200 to 499 room Luxury Hotel in Cabo San Lucas (Mexico)

Verified
1 months ago
Excellent conversion tool through effective personalized communication on our website and at the same time business intelligence for decision making.
Country Mexico
Director Ventas y Marketing
X-Large Hotel
10

Excellent partnership!

E-Commerce Director from 100 to 199 room Branded Hotel in Mexico City (Mexico)

Verified
1 months ago
• Personalized attention and service • Fast response times • Support with information and key examples
Country Mexico
E-Commerce Director
Large Hotel
10

Great tech and great team!

Director of Marketing from 100 to 199 room Bed & Breakfast & Inn in Wyboston (United Kingdom)

Verified
1 months ago
The team have been invaluable helping us get the most out of the tech. Direct bookings are up and we have just started to enjoy the benefits of the personalisation tool. I particularly found the live event in Barcelona, useful and inspiring. I came away with hundreds of ideas. A lot of these have now been picked up by my team and supported...
Country United Kingdom
Director of Marketing
Large Hotel
10

Easy to use

CCO from 500+ room Resort in Roma (Italy)

Verified
1 months ago
The tools are really easy to use and above all, very helpful with the day by day work, all the team gives a big support for any issue. i would definately recommend
Country Italy
CCO
X-Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend The Hotels Network (THN) for its unique ability to utilize advanced personalization and predictive algorithms tailored specifically for the hospitality industry. THN offers innovative features like BenchDirect™ for benchmarking, easy integration of tools, and cookieless tracking, significantly increasing direct bookings and average daily rates (ADR). The platform is praised for providing detailed data insights, seamless user experiences, and exceptional customer support, setting it apart from other market solutions.

AI-generated from the text of customer reviews

Ease of Use
Personalization
Conversion Tools
Innovative Solutions
Integration Capabilities
Predictive Personalization
BenchDirect™
Advanced Targeting
Cookieless Tracking
Critical/Negative Characteristics
Question:

What does this product or service do well?

Answer:

The Benchdirect -Product catered to hospitality industry specifically, -Analyse 100% of the website traffic -Compare hotel’s website performance to the market and competition -Make better-informed decisions thanks to the real-time actionable insights -30+ Direct Booking Metrics An extensive range of key metrics related to: -Website and booking engine traffic -Rates and disparities -User profile and behavior -Future demand -Bookings and pickup Rate Parity -Real-time search: the only way to ensure OTA prices are always up-to-date -Dynamically display the relevant OTAs in each local market -Understands any tax configuration, no matter how the hotel or OTA display their prices -Hide/display OTAs when there is a price disparity -Display prices in any currency, in 29 languages

Question:

What differentiates this product or service from the competition?

Answer:

For Bench direct the tools are free and hotels can spot weak spots and see where they are losing revenue. They can also uncover opportunities to grow. For rate parity, it can show personalized perks and value-added services for each hotel. It can differentiate between new and loyal customers as well as track OTA price disparites among other things.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Leverage The Hotels Network to its full potential by focusing on its real-time insights and benchmarking tools. Use these features to understand your website performance, stay competitive, and personalize guest experiences. Ensure your team is trained to interpret the 30+ metrics provided, as these will guide smarter pricing, marketing, and operational decisions to maximize direct bookings.

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