The Hotels Network (BenchDirect)

Ranked 4 (out of 63) in Business Intelligence

Business Intelligence

Competitive intelligence. Smarter decisions.

Ratings Snapshot

Certificate of Excellence
Read 78 reviews
96%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 63 in Business Intelligence

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

The Hotels Network has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 22 verified reviews
    96%
  • Boutiques 21 verified reviews
    97%
  • Resorts 18 verified reviews
    95%
  • City Center Hotels 16 verified reviews
    93%
  • Branded Hotels 15 verified reviews
    99%
  • Vacation Rentals & Villas 5 verified reviews
    100%
  • Bed & Breakfast & Inns 5 verified reviews
    100%
  • Airport/Conference Hotels 3 verified reviews
    97%
  • Extended Stay & Serviced Apartments 2 verified reviews
    90%
  • Hostels 2 verified reviews
    100%
  • Motels 1 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

The Hotels Network (BenchDirect) Overview

The Hotels Network (BenchDirect) Overview

BenchDirect is the first of its kind, a hotel benchmarking platform providing hoteliers with never-before-seen competitive data. Through real-time actionable insights, you will not only be able to compare the end results but also gain a clear understanding of how they came to be so that you can unravel the building blocks of an effective direct booking strategy.

About The Hotels Network View website

Founded in 2015 | Headquarters in San Francisco | 170 employees

The Hotels Network is an innovative technology company working with over 16,000 hotels around the globe. Boasting an international team of specialists with deep...

Other Products by The Hotels Network

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Integrates with

  • Revenue Management Systems
  • Hotel Management Software
  • Property Management Systems
Browse integrations (52 verified)

What customers love about The Hotels Network (BenchDirect)

Like 96% recommend

cmo

We love the (1) Service and Knowledge are exceptional; (2) Understanding of hotel's ecommerce challenges and needs; (3) great Targeting capabilities.

Corporate Director of Revenue Management

We like how their technology is easy to use, and it drives conversion on our hotel website. I also like the reports

Rev Mgr

My hotel uses BenchDirect to see how we are performing on direct channel. During our weekly revmax, we can see, at a glance, how our hotel's conversion is stacking up against other hotels in the area. The information is ...

Area Director of Revenue Manager

As a revenue manager, I love seeing all this direct channel benchmarking data. I was always curious how my hotel's direct channel compared to those in the local market. Now I know. It's very useful and i've been incorpor...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Hotels Network provide an excellent range of products to help drive Direct conversion. Due to their market share they clearly support their existing clients to a very high standard. Their team are always very professional

by David Byrne (AskSuite) on November 17, 2022

See more answers (12)
Question:

What differentiates this product or service from the competition?

Answer:

The Hotels Network are always very transparent when presenting their solutions to potential clients. In their markets specifically believe the hotels network are at the top of their game, making it an easy decision to choose them as a supplier.

by David Byrne (AskSuite) on November 17, 2022

See more answers (12)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a Hotelier would be to at least see The Hotel Networks product before you make any decision. It is very clear that their conversion rate is very high and their team across all territories are more than willing to take the time to understand your Hotels needs.

by David Byrne (AskSuite) on November 17, 2022

See more answers (12)
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+ 10 recommend
Recommended by Show More (8)

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

Want to go behind the scenes and see how The Hotels Network (BenchDirect) works?

Clients & references

References & testimonials

Testimonial avatar
THN offers the perfect tool to engage and connect more closely with future guests. Being able to offer visitors the information they need at each point of the booking process has helped us significant...
Francesc Zambrana Online Marketing Manager at the H10 Porto Poniente

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Spain
  • United States of America
  • Sweden
  • Mexico
  • Turkey
  • Colombia
  • Thailand
  • Portugal
  • Austria

78 Verified The Hotels Network Reviews

Likelihood to Recommend
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December 02, 2022

The Hotels Network (BenchDirect) Review: Good quality tool for hotels

sales and revenue from Branded Hotels in Athina (Greece)

Recommend 10/10
Full blue star
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What do you like most?

The potential to boost direct sales on our websire , the flexibility of change, you can do to all the pop up messages , as well as the detailed reports s& tats provided.

What do you dislike or think could be improved?

Have only used the tools partially during the trial / demo period , within which i did not find something to specify that needs improvement .

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 02, 2022

The Hotels Network (BenchDirect) Review: Custom made and user friendly

Hotel Manager from Luxury Hotels in Lisboa (Portugal)

Recommend 10/10
Full blue star
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What do you like most?

Better geo-targeting; Possibility of customization; Great tools for comparison and price matching as well as improving direct bookings and increasing conversion.

What do you dislike or think could be improved?

I find The Hotels Network extremely intuitive and easy to work with. The data provided and the reports are thorough and improve strategy and decision making. Keep up the good work

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2022

The Hotels Network (BenchDirect) Review: Must-use for increasing direct bookings

Marketing Specialist from Luxury Hotels in (Turkey)

Recommend 10/10
Full blue star
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What do you like most?

We would like to state that we especially like the Conversation & Personalization solution and are happy to use it. A price comparison tool has emerged as an important solution to increase your direct res...

What do you dislike or think could be improved?

I don't see anything that needs improvement in the current tools. Maybe they can offer different solutions with different tools.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2022

The Hotels Network (BenchDirect) Review: Flexible solution with great conversion.

Content Manager from Branded Hotels in (Sweden)

Recommend 10/10
Full blue star
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What do you like most?

Flexible solution that has shown great results. An easy way to highlight informative and sales-driving messages in a user-friendly way online. Excellent support function and help along the way.

What do you dislike or think could be improved?

It would be great to develop easier tools for overview and results of campaigns. For example, be able to summarize chain messages in a more manageable way.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
n/a

December 01, 2022

The Hotels Network (BenchDirect) Review: Great tools for sales optimization for our resort.

Commercial Manager from Resorts in (Norway)

Recommend 10/10
Full blue star
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What do you like most?

System is easy to use, and gives you a great overview. They are also very helpful and friendly whenever you need assistance.

What do you dislike or think could be improved?

I can not think of anything in specific at the moment. It works well for our purpose, and they always follow up well.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

December 01, 2022

The Hotels Network (BenchDirect) Review: The Perfect Partnership

Hotel Manager from Boutiques in (Turkey)

Recommend 10/10
Full blue star
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What do you like most?

You won't believe the rate of increase in bookings made from your web site to your facility. The fastest and most practical way for your guest to choose you directly.

What do you dislike or think could be improved?

I think everything necessary has been through and implemented. You can develoo solutions to increase the web site traffic of the facilities

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)

Recent News & Content

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Popular The Hotels Network (BenchDirect) Integrations

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