Director Of Revenue

2 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed all the options that the user has and the way the layout of these has been placed and implemented also stand out and make your life easy - Almost everything can be easily exported to excel so you can further utilize the information provided - Extremely useful information in the Rate Evolution option where you can literally go several months back in time and evaluate your Rete strategy and at the same time review your competitions strategy as well in the same table. I never had this before. - The Markets/Nationalities contribution in a certain area are very important to monitor in the Revenue Insight Tool - The hit map in Revenue Insight is a very nice touch as you can travel in time and very easily get a good understanding of the demand ...

Director Of Revenue

2 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed all the options that the user has and the way the layout of these has been placed and implemented also stand out and make your life easy - Almost everything can be easily exported to excel so you can further utilize the information provided - Extremely useful information in the Rate Evolution option where you can literally go several months back in time and evaluate your Rete strategy and at the same time review your competitions strategy as well in the same table. I never had this before. - The Markets ...

VP Revenue Optimization

2 months ago

Verified

... Essential Revenue Optimization Tool ...

Group Revenue Manager

2 months ago

Verified

... Possibly looking at increasing integration capabilities and increasing cities which revenue insight is present. Unfortunately our systems do not have full integration. ...

General Manager

2 months ago

Verified

... I can't think of any thing else to improve, it is just what we need for a 90 room mid-scale hotel. ...

Director of Sales

2 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

Director of Revenue Management

2 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

Director of Revenue Management

2 months ago

Verified

... My first suggestion is if you could expand real time alerts or monitoring of specific competitors that would be very helpful.... Meaning if a particular hotel sold out of rooms, I got alerted and ...

Director of Revenue Management

2 months ago

Verified

... So Advanced as a Rate Shopping Tool -They need a New distinguishment ...

Director of Revenue Management

2 months ago

Verified

... My first suggestion is if you could expand real time alerts or monitoring of specific competitors that would be very helpful.... Meaning if a particular hotel sold out of rooms, I got alerted and ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring our strategy and making the necessary changes. The parity tab assists us in plugging revenue ...

Group Revenue Manager

1 months ago

Verified

... Excellent data & fantastic support ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring our strategy and making the necessary changes. The parity tab assists us in plugging revenue leakage through the undercutting of rates by some channels. The various options to view the data and the agility and speed of updating the information are critical in the current rapidly evolving environment. Over the past 5 years, OTA Insight has evolved the product to keep up with the changing market conditions and provides us with the data necessary to make sound strategic decisions. Whenever I have a query, the support from the team ...

Revenue Manager

2 months ago

Verified

... The ultimate tool for hoteliers! Easy to use, insightful, reliable... Revenue Insight will make you gain a lot of time and help you to have a better understanding of your results! From a global ...

Demand manager

2 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual ...

Revenue Manager

2 months ago

Verified

... Dashboard sections are simple and easy to read; charts provide insights to help understand the data; powerful for reservations, sales and revenue teams for better forecast; reports are easy to digest. PMS connectivity allows daily updates. This is helpful for users who work ...

Revenue Manager

2 months ago

Verified

... Dashboard sections are simple and easy to read; charts provide insights to help understand the data; powerful for reservations, sales and revenue teams for better forecast; reports are easy to digest. PMS connectivity allows daily updates. This is helpful for users who work remote ...

Revenue Manager

2 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports ...

Director of Sales & Marketing

2 months ago

Verified

... Real time solution tools for business intelligence, rate shopping to drive and grow online revenue opportunity. User friendly report helps the hotel to gain insight knowledge & business decision ...

Director of Sales & Marketing

2 months ago

Verified

... Commercial meeting to update hotelier and exchange experience and market trend update insight by destination plus the most data sharing development ...

Director of Sales & Marketing

2 months ago

Verified

... Commercial meeting to update hotelier and exchange experience and market trend update insight by destination plus the most data sharing development ...

Project Revenue Manager

2 months ago

Verified

... The dashboard and chart of this solution are very dynamic and help the commercial teams. You can scheduled the reports saving time to pull them out. You can get quick insights with a few clicks. The ...

Project Revenue Manager

2 months ago

Verified

... The dashboard and chart of this solution are very dynamic and help the commercial teams. You can scheduled the reports saving time to pull them out. You can get quick insights with a few clicks. The ...

Director of Commercial Sales

2 months ago

Verified

... Helps to optimize pricing strategies, provides real-time data on room rates and availability across various online channels allowing hotels to adjust our prices to maximize revenue. A great platform ...

Corporate Commercial Director

2 months ago

Verified

... The new name resembles best description to the solution, being a lighthouse giving the direction to all ships where is land, not only in theory, but Lighthouse also (formerly OTA Insight) solution provides, Macro, Micro and granular insights of the day-to-day revenue operations, daily macro views for groups and chains, and insightful information of trends, pulse and strategies, that can help take faster decisions, and actionable insights. Lighthouse (formerly OTA Insight) stands out as a truly transformative tool that has revolutionized our approach to revenue strategy. Actionable Market Insights at Our Fingertips: Lighthouse has provided us with an unparalleled level of market visibility. With real-time data and insights into demand, competitor pricing, and booking trends, we are no longer operating in the dark. We can now make informed decisions about pricing, promotions, and distribution strategies, knowing that we are basing our decisions on solid data and analytics. Revenue Optimization: A Game-Changer Lighthouse's revenue optimization tools have been a game-changer for our hotels. The platform's rate shopping capabilities, revenue forecasting tools, and demand-based pricing recommendations have helped us identify and capitalize on revenue opportunities that we may have missed in the past. As a result, we have seen a significant increase in our revenue per available room (RevPAR) and overall profitability. Enhanced Distribution Strategy: Reaching the Right Guests Lighthouse has provided us with invaluable insights into our distribution channels, enabling us to optimize our channel mix and maximize revenue from each channel. The platform's real-time distribution intelligence has helped us identify underperforming channels and make informed decisions about channel partnerships. We are now reaching the right guests at the right time, resulting in increased bookings and revenue. Improved Customer Segmentation: Tailored Marketing for SuccessLighthouse's data analytics have helped us gain a deeper understanding of our customer base. We can now identify key segments and tailor marketing campaigns accordingly. This targeted approach has enhanced customer acquisition, retention, and overall profitability. Data-Driven Decision Making: Confidence in Our StrategiesLighthouse has centralized and analyzed hotels data from various sources, providing us with a single source of truth for revenue management decisions. This unified view of hotels data has eliminated silos and facilitated informed decision-making across all departments. We are no longer making decisions based on gut feelings or guesswork; we are now making data-driven decisions that are driving revenue growth. A True ...

2 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a Forecast ...

2 months ago

Verified

... Not much, but I have a suggestion while exporting the reports in Excel when we select for a year. It will be nice if the reports group it also month, especially for Business intelligence.This will ...

Revenue Analyst

2 months ago

Verified

... In lighthouse, I can have insight about business, I can quickly find the needed information when do not need to spend much time in manually deal with big database. ...

Client Relationship Manager

12 months ago

Verified

... It helps to analysis the revenue and status of the com set and the future forecast ...

CDRM

2 months ago

Verified

... Easy and friendly tool to use; quick and time saving in pulling data. real time rate shop. Accessible tech support. ...

Director of Sales & Marketing

12 months ago

Verified

... Revenue Insight is one of the first tools I visit each day. The data it contains helps me to pull reports efficiently in order to forecast and manage partner relationships. In addition, the team are ...

Regional Director of RM

12 months ago

Verified

... It is very intuitive and ready to use. Lots of information (sometimes too much even) available to understand trends in the market ...

revenue manaager

2 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

revenue manaager

2 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

Revenue Manager

2 months ago

Verified

... If you could add the option to make query searches through different POS that would be amazing just like FORNOVA does for instance which grants the possibility to check the different pricing ...

Revenue Manager

2 months ago

Verified

... Find out others rates ...

Revenue Manager

2 months ago

Verified

... Better charting on changes in pattern for compset rates.You could make set up of ideas connection better and more direct. ...

Revenue Manager

2 months ago

Verified

... Better charting on changes in pattern for compset rates.You could make set up of ideas connection better and more direct. ...

Revenue Manager

1 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace on a granular level. Thanks to this tool, I no longer have to spend time on pulling a bunch of reports from the PMS and on compiling further reports/spreadsheets based on those reports. I have all the required information at my fingertips. Being able to compare the current performance with any previous period, budget and forecast is great. I've used the Rate Shopping tool for over 3 years now and left a review before. My opinion has not changed. It takes just a few seconds to have all the rates refreshed. Support Team is super helpful, I always get swift ...

10 months ago

Verified

... Great Product. Poor Customer Management. ...

10 months ago

Verified

... Billing is unreliable and can be inaccurate. The customer service is very slow and the product doesn't change. New enhancements are always sold as add-ons. ...

Revenue Manager

2 months ago

Verified

... Simplified revenue analysis ...

RM

2 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly affects the clarity and accuracy of our reports, as I can only rely on the ADR figures provided by LightHouse, not the occupancy rates. We have a total of 328 units, but only 216 are managed in the pool as hotel inventory. Another area for improvement is the management of events and trade fairs. The updates are not always efficient; in many cases, I receive a notification but find the event isn’t reflected in LightHouse, so I have to enter it manually. For example, Fenatran this week, did not appear. Addressing these points would significantly enhance our workflow ...

Director Of Revenue

2 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel occupancy and rate trends. This feature, enriched by insights into the meal plan and room type specifics, adds clarity to rate comparisons and strengthens business intelligence on competitive offerings. The platform’s dashboard provides a visually engaging and comprehensive display with charts, graphs, and reports, enhancing productivity through data-driven insights and forecasting capabilities. Moreover, having access to both META and OTA searches ensures that hotels can better understand guest behavior and respond effectively through GDS and direct booking channels. The Market Intelligence gathered on our CompSet offerings based on LOS allows us to compare precisely and efficiently and identify any discrepancy, ensuring our pricing strategy remains competitive and insightful. Additionally, the Hotel Rate Parity check feature is crucial for identifying and resolving discrepancies swiftly, thus protecting rate integrity and enhancing our ability to resolve parity issues in realtime. Such insightful chart data makes the forecast process more educated and closer to being actual. The dynamic graph module is easy to use and support ...

Director of Revenue & Strategy

1 months ago

Verified

... I've been requesting for development of the BI functions to include membership/loyalty level analysis, room paid and stayed analysis and F&B analysis. ...

Director of Revenue & Strategy

1 months ago

Verified

... I've been requesting for development of the BI functions to include membership/loyalty level analysis, room paid and stayed analysis and F&B analysis. ...

Director of Revenue & Strategy

1 months ago

Verified

... I've been requesting for development of the BI functions to include membership/loyalty level analysis, room paid and stayed analysis and F&B analysis. ...

Director of Revenue & Strategy

1 months ago

Verified

... I've been requesting for development of the BI functions to include membership/loyalty level analysis, room paid and stayed analysis and F&B analysis. ...

RDOS

1 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations ...

RDOS

1 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations ...

RDOS

1 months ago

Verified

... It would be helpful to update the reservations activity report. Specifically for the Marriott brand, it becomes hard to decipher reservations without accurate confirmation numbers. I love using this report to see long term stays, so our sales team can prospect opportunities to shift share quickly. When looking at the reservations, the number within the BI report does not match what is in the system, which makes it difficult to understand what reservations are in house without opening other reports outside of BI. This is not the same for Hilton properties (I can not speak on behalf of other brands or independent hotels). With other brands, I can copy and paste a confirmation number and reveal the guest information. I understand not using filter ...

RDOS

1 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations made yesterday and have an insight as to where pacing ahead or behind year over year. An easy system when looking between hotel brands without ...

General Manager

1 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize ...

General Manager

1 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize areas of opportunity. Overall, there is so much information and data available as well as the number of reports that can be generated form the dashboard. I am numbers guy and I also love ...

General Manager

1 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize areas of opportunity. Overall, there is so much information and data available as well as the number of reports that can be generated form the dashboard. I am numbers guy and I also love seeing the graphs and charts which indicate growth or loss. Lighthouse is a solid platform that our company uses on a regular basis. We will certainly continue to use Lighthouse for insights, data, analytics and forecasting. This is also a great tool to use in comparison with our competitors and provided, gives us an edge against the competition. I love the accounts tab, which allows me to see production in room nights, ADR, and revenue. The displacement also helps ...

General Manager

1 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize areas of opportunity. Overall, there is so much information and data available as well as the number of reports that can be generated form the dashboard. I am numbers guy and I also love seeing the graphs and charts which indicate growth or loss. Lighthouse is a solid platform that our company uses on a regular basis. We will certainly continue to use Lighthouse for insights, data, analytics and forecasting. This is also a great tool to use in comparison with our competitors and provided, gives us an edge against the competition. I love the accounts tab, which allows me to see production in room nights, ADR, and revenue. The displacement also helps significantly when targeting new accounts and groups. Additionally the accounts tab allow us to focus on sales with the opportunity to increase production. The Events tab is very important ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events: helps in get information on things such as expected number of attendees, distance from the hotel, URLs, etc. • Market Segments: helps me/GMs with forecasting segmentation more accurately day by day and seeing pickup week over week (or whatever comparison you want to see) • Room Type: helps me monitor premium pricing strategies • Heatmap/Pickup: owners have asked for this report as they like seeing the day by day results; breaking it out by transient & group also helps when setting pricing strategies rather than trying to guess what the 7 day pickup consisted of • Accounts: comes in handy during RFP season for bids/negotiations - great for new sales ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events: helps in get information on things such as expected number of attendees, distance from the hotel, URLs, etc. • Market Segments: helps me/GMs with forecasting segmentation more accurately day by day and seeing pickup ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events: helps in get information on things such as expected number of attendees, distance from the hotel, URLs, etc. • Market Segments: helps me/GMs with forecasting segmentation more accurately day by day and seeing pickup week over week (or whatever comparison you want to see) • Room Type: helps me monitor premium pricing strategies • Heatmap/Pickup: owners have asked for this report as they like seeing the day by day results; breaking it out by transient & group also helps when setting pricing strategies rather than trying to guess what the 7 day pickup consisted of • Accounts ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events: helps in get information on things such as expected number of attendees, distance from the hotel, URLs, etc. • Market Segments: helps me/GMs with forecasting segmentation more accurately day by day and seeing pickup week over week (or whatever comparison you want to see) • Room Type: helps me monitor premium pricing strategies • Heatmap/Pickup: owners ...

Area Director of Revenue

1 months ago

Verified

... • Events: would be better if they were able to incorporate more local information from colleges/universities, convention & visitor bureaus, nearby venues (i.e. concerts or sporting events) • Rate Shops: brand.com should be the main one offered to hotels rather than booking.com; would also be nice to have up to 8 competitors • Forecast: For our management company, our locked forecast at the start of the month was being imported in one lump sum for each month instead of what it was day by day. It would be great to have the day by day numbers loaded and updated at the end of the week with each lock. It would help utilizing the RevPAK’s 90 Day Outlook tab more efficient when trying to see how the hotel is doing to forecast as well as budget (which I believe is entered day by day – should be if it isn’t). • There are some things that can be found under multiple tabs. Combining them for ease of finding things while still having any filtering capabilities might make this tool more manageable/navigationally better. • I know this is brand system related, but it would be so helpful to get actual ...

Director of Sales and Marketing

1 months ago

Verified

... I like the ability to see the data and review the analysis. One can dig deep into the data and quickly make decisions to beat the competition. ...

Director of Sales

1 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is ...

Area Director Revenue Management

1 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill into all segmentation down to a very granular level. I also find the annual summary tab within the RevPAK extremely helpful. It's great to see, BI, RMS and user forecasts side by side for a quick comparison. The event tab within the tool is also fantastic. Our properties use this feature on a weekly basis to identify high demand dates in the future. Our sales department also uses this tool as a lead generator in prospecting host hotels for potential overflow blocks with particular conventions in town. The daily BI Analytics email is extremely helpful in identifying gaps to forecast/budget as well as identifying out of the ordinary pick-up throughout the month. My sales teams ...

Area Director of Sales

1 months ago

Verified

... I love the dynamics and full functionality of the reports light house offers. One of my favorite reports is the segment drill down that allows me to see all of my bookings for any specified time period by segment, which includes the occupancy, average rates, and revenue produced in each segment. It also goes a step further to break it down to what accounts were traveling under each segment, in addition to groups, breaking down room nights, rates, and revenue. This is helpful with my monthly reporting and other research to see what we may be missing year over year. It is also pretty cool that you can set parameters to see what your performance was from a specific date, even in the past, to see if you are pacing ahead of the same time last year with your performance. This lets me kno wif I am behind or ahead and the reasoning. The dynamic options for parameters gives me the diversity I need when running my reports, at different points in the year. I also like the fact that lighthouse has the chat ...

Area Director of Sales

1 months ago

Verified

... I love the dynamics and full functionality of the reports light house offers. One of my favorite reports is the segment drill down that allows me to see all of my bookings for any specified time period by segment, which includes the occupancy, average rates, and revenue produced in each segment. It also goes a step further to break it down to what accounts were traveling under each segment, in addition to groups, breaking down room nights, rates, and revenue. This is helpful with my monthly reporting and other research to see what we may be missing year over year. It is also pretty cool that you can set parameters to see what your performance was from a specific date, even in the past, to see if you are pacing ahead of the same time last year with your performance. This lets me kno wif I am behind or ahead and the reasoning. The dynamic options for parameters gives me the diversity I need when running my reports, at different points in the year. I also like the fact that lighthouse has the chat option for any troubleshooting issues. I had an error I was experiencing (ended up being on my end) and my display was out of wack a bit. I used the chat feature and someone promptly was able to help me get it fixed in real time. They were prompt, courteous ...

Director of Sales and Marketing

1 months ago

Verified

... Lighthouse User-friendly design tailored to hotel operations. Real-time data access for proactive decision making. Advanced tools to stay competitive and maintain consistency. ...

General Manager

1 months ago

Verified

... While Lighthouse Business Intelligence offers powerful analytics tools, there is room for improvement in terms of customization options for dashboards. Enhanced integration with third-party applications could streamline workflows and provide a more seamless experience. Additionally, providing more advanced ...

Director

1 months ago

Verified

... Analysis, data, competition, reports #analysis ...

Director

1 months ago

Verified

... Analysis, data, competition, reports #analysis ...

Director of Sales

1 months ago

Verified

... Now the market you are in. What is your rate in comparison. How is everyone preforming. Lead or be lead. ...

Director of Sales

1 months ago

Verified

... Nothing comes to mind at the moment, just Keep doing what you are doing. we appreciated all that data provided. ...

MANAGER

1 months ago

Verified

... price for 1 person, put prices by brand and nothing else everything is perfect on my side. Except put in French. ...

Director of Revenue Management

1 months ago

Verified

... RevPAK #data , #reports, #analytics, #insight. Day by Day Market Segment #forecast. These reports allow me to forecast and analyse what has booked, where and what rate plans. Use the RevPAK report in weekly revenue ...

Sales Coordinator

1 months ago

Verified

... Sales Coordinator ...

Sales Coordinator

1 months ago

Verified

... Being able to receive rates so that I can send proposals out to potential clients. Lighthouse is very user friendly and easy to follow. ...

Cluster Revenue Manager

1 months ago

Verified

... 1. Real time rate of Comp set. 2. Provide market occupancy of future dates. 3. Help for Revenue meeting regarding the data's (i.e. Marker Segments / GEO performance etc.). ...

Sales and Marketing manager

1 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy to find your daily revenue reports and pick them up for the last few days. Compare the pick-up and cancellation for the particular dates. this makes it easy to forecast for the upcoming 2-3 months. The event part is also usable and we added some local events which will have a positive effect on our market and hotel. If sometimes we have an issue the live agents reply ...

Sales and Marketing manager

1 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy to find your daily revenue reports and pick them up for the last few days. Compare the pick-up and cancellation for the particular dates. this makes it easy to forecast for the upcoming 2-3 months. The event part is also usable and we added some local events which will have a positive effect on our market and hotel. If sometimes we have an issue the live agents reply quickly ...

Revenue Manager

1 months ago

Verified

... While Lighthouse offers exceptional features and has been a game-changer for our revenue management processes, there are areas where improvements could enhance its usability and overall effectiveness. One of the key areas for improvement is the user interface. Although functional, the current interface could benefit from a more intuitive and visually appealing design. Enhancing the interface to allow for greater customization would make it easier for users to tailor the platform to their specific needs. For instance, the ability to create personalized dashboards with widgets displaying frequently accessed data would streamline workflows and save time. Additionally, simplifying navigation through the platform would reduce the learning curve for new users and improve overall user satisfaction. Another aspect that requires attention is the speed of data processing, especially during peak usage times. There are instances when loading reports or accessing real-time data takes longer than expected, which can be frustrating during critical decision-making periods. Optimizing the system to handle high traffic and ensuring faster response times would significantly enhance the user experience. This improvement would be particularly beneficial for larger teams or organizations handling substantial volumes of data. The platform could also benefit from more comprehensive tutorials ...

Revenue Manager

1 months ago

Verified

... Lighthouse has become an indispensable tool in our efforts to optimize pricing strategies, maintain rate parity, and enhance our overall market position. Its suite of tools and features has revolutionized how we manage revenue and respond to market dynamics. What sets Lighthouse apart is its user-focused design, which transforms complex data into actionable insights, enabling us to make informed and timely decisions. The Rate Shopping feature is a standout for us. It provides accurate, real-time competitive insights that help us stay ahead in a dynamic market. By offering a clear overview of competitor pricing and market trends, it allows us to maintain a competitive edge without the need for constant manual monitoring. This tool has been instrumental in identifying pricing opportunities and strategically positioning our property in the market. Another highlight is the Business Intelligence (BI) Dashboard, which delivers comprehensive data analysis in a visually engaging and actionable format. It provides an intuitive overview of performance metrics, such as occupancy, ADR, and RevPAR, helping us quickly identify trends and areas for improvement. With these insights, we can proactively adjust strategies, such as implementing promotions during periods of low demand or optimizing pricing during peak seasons. This dashboard has significantly streamlined our decision-making process and allowed us to focus on strategic goals rather than data gathering. The Hotel Rate Parity Tool is another invaluable feature. It ensures our rates remain consistent across all distribution channels, which is crucial for building trust with our guests and partners. The tool’s ability to quickly identify and resolve discrepancies has saved us countless hours of manual effort and has significantly improved our pricing accuracy. Maintaining parity across all platforms not only boosts guest confidence but also helps in driving more direct bookings, reducing dependency on OTAs and their associated commissions. Furthermore, Lighthouse automates many time-consuming tasks, such as reporting and monitoring, freeing up our team to focus on high-value strategic activities. Its seamless integration with other system ...

Director of Revenue

1 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as well. The Day by Day is really good as well and present pick up data with the option of 'as of' date so we can easily look back and see what we picked up over a desire period. The Rate shopping tool is amazing ! I love it, it really shows all you need in one place with ability to switch from one compset to another. One tool which is nice is the rate parity and provide straight data with links to go and look where the lowest rate was shopped, the issue sometimes is that the lowest rate will be shopped on a different POS which isn't visible to me so cannot see this rate and make a test booking for instance. The analytics overall is really well made, Lighthouse could almost replace some features and reporting from PMS and RMS. The mapping is really easy to do and their assistance/help support is really great they respond ...

Director of Revenue

1 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as well. The Day by Day is really good as well and present pick up data with the option of 'as of' date so we can easily look back and see what we picked up over a desire period. The Rate shopping tool is amazing ! I love it, it really shows all you need in one place with ability to switch from one compset to another. One tool which is nice is the rate parity and provide straight data with links to go and look where the lowest rate was shopped, the issue sometimes is that the lowest rate will be shopped on a different POS which isn't visible to me so cannot see this rate and make a test booking for instance. The analytics overall is really well made, Lighthouse could almost replace some features and reporting from PMS and RMS. The mapping is really easy to do and their assistance/help support ...

Revenue Manager

1 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

Revenue Manager

1 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

Revenue Director

1 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, informed decisions. One of the standout features is the segment drilldown, which provides in-depth analytics to analyze revenue performance by segment and see which rates are selling the most. This feature, paired with the powerful charts and graphs, allows me to visualize trends clearly and adjust our pricing strategy accordingly. The accounts section is another highlight, providing detailed ...

Revenue Director

1 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, informed decisions. One of the standout features is the segment drilldown, which provides in-depth analytics to analyze revenue performance by segment and see which rates are selling the most. This feature, paired with the powerful charts and graphs, allows me to visualize trends clearly and adjust our pricing strategy accordingly. The accounts section is another highlight, providing detailed analytics of production per account. I can easily track which partnerships are generating the most value, and the customizable dashboards make it simple to focus on the most relevant metrics. Within the RevPak suite, the Pickup and OTB features are tools I rely on daily for a quick overview of our position versus forecast. These graphs and charts give me a snapshot of performance and ensure I can make adjustments before problems arise. What I also appreciate is how user-friendly the dashboards are. They consolidate large amounts of data into intuitive visualizations, saving me hours of manual ...

Revenue Director

1 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, informed decisions. One of the standout features is the segment drilldown, which provides in-depth analytics to analyze revenue performance by segment and see which rates are selling the most. This feature, paired with the powerful charts and graphs, allows me to visualize trends clearly and adjust our pricing strategy accordingly. The accounts section is another highlight, providing detailed analytics of production per account. I can easily track which partnerships are generating the most value, and the customizable dashboards make it simple to focus on the most relevant metrics. Within the RevPak suite, the Pickup and OTB features are tools I rely on daily for a quick overview of our position versus forecast. These graphs and charts give me a snapshot of performance and ensure I can make adjustments before problems arise. What I also appreciate is how user ...

Revenue Management Specialist EMEA & CIS

1 months ago

Verified

... OTA Insight is a leading revenue management platform specifically designed for the hospitality industry, providing hotels and accommodation providers with advanced data analytics and market ...

Director of Sales

1 months ago

Verified

... I was working on the training but kept getting interrupted. With so much data it is very overwhelming. I would like to have a user guide instead of just the information icon. Not only does it assist me in being able to reference how I found something before, but also helps in training others who also may be more of a paper ...

Sales Coordinator

1 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second ...

Sales Coordinator

1 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second ...

Sales Coordinator

1 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second ...

Sales Coordinator

1 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second ...

General Manager

1 months ago

Verified

... General Manager Helper ...

Sales and Catering Manager

1 months ago

Verified

... To be able to include and compare the comp set to us in the segment drill down page. I am very new to lighthouse and learning as I go. Is there a tutorial we can use to help utilize the full capacity of Lighthouse? Maybe specific ...

Sales and Catering Manager

1 months ago

Verified

... To be able to include and compare the comp set to us in the segment drill down page. I am very new to lighthouse and learning as I go. Is there a tutorial we can use to help utilize the full ...

Sales and Catering Manager

1 months ago

Verified

... Love being able to compare rates from past years to current years. I love to use the future feature as well, to see where I am at with group, to know how to quote last minute groups to adjust to my current budget. I utilize ...

General Manager

1 months ago

Verified

... Ease of Use ...

Director of Sales

1 months ago

Verified

... Very helpful for lots of changes last year to this with change from Comfort to Quality like fruit basket turn over in Market Place. ...

Sales Manager

1 months ago

Verified

... Accurate efficient information ...

Corporate Revenue Manager

1 months ago

Verified

... It is a very comprehensive tool that gathers all the necessary information for decision-making in the shortest possible time. It is very reliable, and its reporting capabilities are excellent. ...

Regional Director of Revenue Management

1 months ago

Verified

... Occupancy without comp rooms. Hotel-to-hotel comparison. Forecast-base displaced revenue. Fast data loading. Portfolio level control. Data inaccuracy for independent hotels. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Revenue Analyst

1 months ago

Verified

... The website is very user friendly, the data is accurate, insights are all relevant and lighthouse has become a fundamental part of my day. Rate shopping allows for market intelligence a click of a ...

Revenue Analyst

1 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and ...

Director of Marketing

1 months ago

Verified

... To improve, the dashboard could provide more detailed explanations for each section, offering clearer insights into the significance of data points and graphs. This would help users better understand the story behind the numbers and apply insights more effectively. For example, incorporating tooltips, brief descriptions, or interactive guides for each chart would add significant value. Additionally, while I haven’t yet used the forecast function, it holds considerable promise for strategic planning. Tutorials or use-case examples on leveraging this feature for projecting market trends would make it more user-friendly. Finally, improved ...

Director of Marketing

1 months ago

Verified

... To improve, the dashboard could provide more detailed explanations for each section, offering clearer insights into the significance of data points and graphs. This would help users better understand ...

Director of Marketing

1 months ago

Verified

... To improve, the dashboard could provide more detailed explanations for each section, offering clearer insights into the significance of data points and graphs. This would help users better understand the story behind the numbers and apply insights more effectively. For example, incorporating tooltips, brief descriptions, or interactive guides for each chart would add significant value. Additionally, while I haven’t yet used the forecast function, it holds considerable promise for strategic planning. Tutorials or use-case examples on leveraging this feature for projecting market trends would make it more user-friendly. Finally, improved documentation with practical ...

Director of Marketing

1 months ago

Verified

... To improve, the dashboard could provide more detailed explanations for each section, offering clearer insights into the significance of data points and graphs. This would help users better understand ...

VP Commercial Strategy

1 months ago

Verified

... There are still some channels that are missing from the platform including Ctrip, making it less relevant for hotels targeting the chinese market. ...

Area Director of Sales and Marketing

1 months ago

Verified

... the info is what I need to see and I do not require any additional info at this time for my position. ...

Area Director of Sales and Marketing

1 months ago

Verified

... the info is what I need to see and I do not require any additional info at this time for my position. ...

DOS

30 days ago

Verified

... Nothing comes to mind at the moment, just Keep doing what you are doing. we appreciated all that data provided. ...

DOS

30 days ago

Verified

... Now the market you are in. What is your rate in comparison. How is everyone preforming. Lead or be lead ...

DOS

30 days ago

Verified

... Now the market you are in. What is your rate in comparison. How is everyone preforming. Lead or be lead ...

DOS

30 days ago

Verified

... Nothing comes to mind at the moment, just Keep doing what you are doing. we appreciated all that data provided. ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read and understand the reports very easy and so my team. The relation cost-benefit is fair. I appreciate that I receive the reports in excel and the file is editable, so I can play with it inserting graphics and add my own analysis for presentations and training proposes for my team. I have seen some other tools, and I can say that lighthouse is a very friendly tool. My finance team is also happy whit lighthouse because we receive the invoices always on time and never ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read and understand the reports very easy and so my team. The relation cost-benefit is fair. I appreciate that I receive the reports in excel and the file is editable, so I can play with it inserting graphics and add my own analysis for presentations and training proposes for my team. I have seen some other tools, and I can say that lighthouse is a very friendly tool. My finance team is also happy whit lighthouse because we receive the invoices always ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read and understand the reports very easy and so my team. The relation cost-benefit is fair. I appreciate that I receive the reports in excel and the file is editable, so I can play with it inserting graphics and add my own analysis for presentations and training proposes for my team. I have seen some other tools, and I can say that lighthouse is a very friendly tool. My finance team is also happy whit lighthouse because we receive the invoices always on time and never had any kind of issues in relation with it. The tool is so helpful that has become a must have in every hotel of our company, especially if your compset contains a lot of properties around, It can give you a better vision of what is happening in your area. In my case, for legal reasons, we are not allowed to share or receive information about rates with our fellow neighbors and colleagues, even if they belong to our company, so Lighthouse has become a standard in order to remain compliant with the local ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read and understand the reports very easy and so my team. The relation cost-benefit is fair. I appreciate that I receive the reports in excel and the file is editable, so I can play with it inserting graphics and add my own analysis for presentations and training proposes for my team. I have seen some other tools, and I can say that lighthouse is a very friendly tool. My finance team is also happy whit lighthouse because we receive the invoices always on time and never had any kind of issues in relation with it. The tool is so helpful that has become a must have in every hotel of our company, especially if your compset contains a lot of properties around, It can give you a better vision of what is happening in your area. In my case, for legal reasons, we are not allowed to share or receive information about rates with our fellow neighbors and colleagues, even if they belong to our company, so Lighthouse has become a standard in order to remain compliant with the local and international ...

Sales Manager

30 days ago

Verified

... Our hotel has seen lots of growth this year, Lighthouse helped us continue to leverage the same platform to handle larger datasets, more sophisticated forecasting, and deeper competitive analysis. ...

Sales Manager

30 days ago

Verified

... CVV code option is very important. We use these auth forms for several things that require this info. Option to add accompanying guests during contactless check-in. Additional authorization options. ...

Founder

27 days ago

Verified

... Lighthouse has become my first stop every morning...my morning coffee partner! This Business Intelligence tool gets my day started and supports me in the revenue analyst role for all of my portfolio. I am able to see high level data and then dive in to form action plans and strategies for the next 300 plus days. The support team is amazing. As a business owner, it is important to feel that my account is valued and that my voice ...

Director of Revenue Management

26 days ago

Verified

... Data feed from PMS for the OTB and BI solutions can be improved as it sometimes breaks (especially OTB had been set up several times and keeps disappearing - which deletes past data after ...

Revenue

25 days ago

Verified

... The customer support used to be phenomenal. Now it's pretty good. Still better than industry average in my opinion, but it's dropped off in quality and speed of response/resolution some in the last ...

Revenue

25 days ago

Verified

... This is the currrent industry leader in rate shopping intelligence. UI is fantastic, the system is flexible and responsive. This has been the perfect tool for every hotel I've worked for (a bunch!) I started using the business intelligence tool this year, which is pretty ...

Revenue

25 days ago

Verified

... The customer support used to be phenomenal. Now it's pretty good. Still better than industry average in my opinion, but it's dropped off in quality and speed of response/resolution some in the last ...

Regional Revenue Manager

25 days ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

Regional Revenue Manager

25 days ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel sheet. The reports still lack some key metric (room type is a big one) and it would be nice to have better access to those. Opera data not being able to classify groups is a giant problem. It recognizes that groups exist, and we can create our own segmentation, but this is a key metric for properties, with Opera a major system hotels tend to use, so not being able to fully cooperate with it is a big downside. The method for calculating average length of stay is pretty flawed. I'm not sure how the simple formula of comparing total number of bookings versus total number of room nights can be so wrong but the info it churns out is pretty inaccurate. While user ...

Regional Revenue Manager

25 days ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping is also quite good, and allowing for us to tap into the market. To get into some specifics, it's particularly strong at being able to track ...

Director Of Revenue

2 months ago

Verified

... - The Ranking Page should be promoted more as it has very important information which is not capturing the user when going in this field - More Rate Shopping "coins" as after you change a Rate and you shop this a few times then you have to wait for some time until you are able to shop again. It should not reach the maximum of rate fetching so soon. - The events page should include more tailor made information and not as generic - The hit map in the Revenue Insight tool is getting information from all the market and not only the selected comp set - The buckets function should be able to have weightings placed by the user per competitor as without a weighting this may suggest a medium ...

DVP of Revenue Management

2 months ago

Verified

... OTA Insight continues to outshine the competition ...

DVP of Revenue Management

2 months ago

Verified

... OTA Insight continues to be a fantastic product and constantly evolving. Their website is fast and easy to use. - Real time unlimited shopping is fantastic. - Room type shopping/mapping is great. - Integration with RMS systems continues to be top notch. - Rate Parity is easy to use, and emailed ...

Director of Sales

2 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

Director of Sales

2 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

Regional Commercial Director

2 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the ...

Demand manager

2 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual price position, geo and member discounts in compset, as well as lenght of stay promotions and breakfast pricing. It is helpful to have this data ...

Revenue Analyst

2 months ago

Verified

... we can analysis all the competitor price, so we can choose the right Strategy, determine set the price to other. ...

Head of Strategy & Development

2 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in ...

Corporate Director of Revenue

2 months ago

Verified

... Great Tool to shed light of high demand and heat map of the city for future yielding and opportunities. Setting forward look strategies is easier using this tool. ...

2 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a ...

Revenue Analyst

2 months ago

Verified

... In lighthouse, I can have insight about business, I can quickly find the needed information when do not need to spend much time in manually deal with big database. ...

Revenue Manager

1 months ago

Verified

... it's easy to managed and user friendly. it's easier to analyse data and save more time to run reports on PMS. ...

revenue manaager

2 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

E-Commerce and Digital Marketing Executive

2 months ago

Verified

... It saves us time by allowing us to analyze data and make quick decisions based on the information already provided. The reports generated are also helpful for forecasting. ...

Revenue Manager

2 months ago

Verified

... Rates on some hotels websites are not correctly reported. Always to you have to check or reformula on the reports that program provides. ighthouse has been a fantastic addition to our hotel ...

RM

2 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly ...

RM

2 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly affects the clarity and accuracy of our reports, as I can only rely on the ADR figures provided by LightHouse, not the occupancy rates. We have a total of 328 units, but only 216 are managed in the pool as hotel inventory. Another area for improvement is the management of events and trade fairs. The updates ...

Director Of Revenue

2 months ago

Verified

... Swift, Insightful Market Intelligence for Efficient Rate Shopping ...

Assistant Revenue Manager

1 months ago

Verified

... To suggest the feature of auto-refreshing rates across all parameters in a positive and constructive way, and it will help us to manage our time in efficient way. ...

RDOS

1 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations made yesterday and have an insight as to where pacing ahead or behind year over year. An easy system when looking between hotel brands without having to pull the same report in multiple places. The program ...

General Manager

1 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize areas of opportunity. Overall, there is so much information and data available as well as the number of reports that can be generated form the dashboard. I am numbers guy and I also love seeing the graphs and charts which indicate growth or loss. Lighthouse is a solid platform that our company uses on a regular ...

Director of Sales

1 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is accurate and fast. I also enjoy the segmentation drilldown and that it shows how many rooms produced in each segment and the rate. This helps with my reporting ...

Director of Sales

1 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is ...

Director of Sales

1 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is accurate and fast. I also enjoy the segmentation drilldown and that it shows how many rooms produced in each segment and the rate. This helps with my reporting ...

Director of Sales

1 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is ...

Area Director Revenue Management

1 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill ...

Area Director of Revenue

1 months ago

Verified

... It would be helpful to have contract separated from group and transient segments. It would also be more accurate if we could correct redemption ADRs after the threshold has been met. The more redemptions the hotel has, the bigger the discrepancy in monthly ADRs. It would be nice to be able to add a rate code into the system manually ...

General manager

1 months ago

Verified

... Lena is very knowledgeable and explains everything. this survey should not have limit on words I personal do not do surveys and having to type is not my thing. ...

Director of Revenue Management

1 months ago

Verified

... RevPAK #data , #reports, #analytics, #insight. Day by Day Market Segment #forecast. These reports allow me to forecast and analyse what has booked, where and what rate plans. Use the RevPAK report in ...

Revenue Manager

1 months ago

Verified

... Lighthouse has become an indispensable tool in our efforts to optimize pricing strategies, maintain rate parity, and enhance our overall market position. Its suite of tools and features has revolutionized how we manage revenue and respond to market dynamics. What sets Lighthouse apart is its user-focused design, which transforms complex data into actionable insights, enabling us to make informed and timely decisions. The Rate Shopping feature is a standout for us. It provides accurate, real-time competitive insights that help us stay ahead in a dynamic market. By offering a clear overview of competitor pricing and market trends, it allows us to maintain a competitive edge without the need for constant manual ...

Revenue Manager

1 months ago

Verified

... Lighthouse has become an indispensable tool in our efforts to optimize pricing strategies, maintain rate parity, and enhance our overall market position. Its suite of tools and features has revolutionized how we manage revenue and respond to market dynamics. What sets Lighthouse apart is its user-focused design, which transforms complex data into actionable insights, enabling us to make informed and timely decisions. The Rate Shopping feature is a standout for us. It provides accurate, real-time competitive insights that help us stay ahead in a dynamic market. By offering a clear overview of competitor pricing and market trends, it allows us to maintain a competitive edge without the need for constant manual monitoring. This tool has been instrumental in identifying pricing opportunities and strategically positioning our property in the market. Another highlight is the Business Intelligence (BI) Dashboard, which delivers comprehensive data analysis in a visually engaging and actionable format. It provides an intuitive overview of performance metrics, such as occupancy, ADR, and RevPAR, helping us quickly identify trends and areas for improvement. With these insights, we can proactively adjust strategies, such as implementing promotions during periods of low demand or optimizing pricing during peak seasons. This dashboard has significantly streamlined our decision-making process and allowed us to focus on strategic goals rather than data gathering. The Hotel Rate Parity Tool is another invaluable feature. It ensures our rates remain consistent across all distribution channels, which is crucial for building trust with our guests and partners. The tool’s ability to quickly identify and resolve discrepancies has saved us countless hours of manual effort and has significantly improved our pricing accuracy. Maintaining parity across all platforms not only boosts guest confidence but also helps in driving more direct bookings, reducing dependency on OTAs and their associated commissions. Furthermore, Lighthouse automates many time-consuming tasks, such as reporting ...

Revenue Director

1 months ago

Verified

... While the tool is robust and packed with features, I think it could benefit from a bit more personalization. For example, adding the ability to create highly customized reports and charts would make it even more powerful for unique business needs. A broader range of filters for segment or account views could also help with more targeted analysis. Additionally, while the tool is user-friendly, having more in-depth training resources or interactive guides would be beneficial, especially for new users. A built-in feature that suggests ...

Revenue Management Specialist EMEA & CIS

1 months ago

Verified

... OTA Insight is a leading revenue management platform specifically designed for the hospitality industry, providing hotels and accommodation providers with advanced data analytics and market intelligence to drive informed decision-making. As the competitive landscape of hospitality continues to evolve, OTA Insight stands out as a vital tool for optimizing pricing and maximizing revenue.OTA Insight excels in delivering in-depth analytics focused on pricing, occupancy rates, and revenue. With real-time dashboards, users can easily track performance metrics and gain insights that underpin strategic decisions.The platform compiles extensive data about market trends, competitive pricing, and consumer behavior. This feature enables hoteliers to understand their position in the market and make agile pricing adjustments based on competitor activities.OTA Insight provides detailed rate comparisons and alerts, helping users identify opportunities for competitive pricing. Users can monitor changes in competitor rates and adapt quickly to market dynamics.The forecasting capabilities of OTA Insight utilize historical data to predict future performance. This feature aids in strategic planning and helps managers anticipate demand fluctuations. The platform is designed with user experience in mind. Its intuitive interface makes navigation straightforward, allowing hospitality professionals—regardless of their technical background—to utilize its advanced features effectively. OTA Insight seamlessly integrates with a variety of Property Management Systems (PMS) and Channel Managers. This capability ensures that users can have a consolidated view of their operations, streamlining the workflow ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Revenue Analyst

1 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and ...

Revenue Analyst

1 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and ...

Revenue Analyst

1 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and ...

Hotel Manager

1 months ago

Verified

... Rate shopping for membership discount on all platforms that allows the businesses to be more strategic with their rates in the market. ...

Hotel Manager

1 months ago

Verified

... Business intelligence to have all data available in a click, Streamlined rate shopping that allows to stay competitive at all times within your compset. ...

REVENUE MANAGER

1 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They provide customizable alerts for rate changes and to reslove discrepancy, a user-friendly interface, and integration with Property Management Systems for seamless updates. These tools support enhanced revenue management, historical data analysis, and cross-channel insights to optimize pricing strategies. With features that allow dynamic ...

REVENUE MANAGER

1 months ago

Verified

... "Optimizing Hotel Revenue: A Review of Lighthouse Rate Shopping Tools for Business Intelligence, Rate Parity, and Competitive Pricing" "Maximizing Hotel Revenue with Lighthouse: A Review of ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that ...

GM

30 days ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies ...

Sales Manager

30 days ago

Verified

... Our hotel has seen lots of growth this year, Lighthouse helped us continue to leverage the same platform to handle larger datasets, more sophisticated forecasting, and deeper competitive analysis. You can review marketing, sales, and operations all in one which is a huge time saver for us busy hospitality folks. I appreciate Lighthouse's ability to integrate historical data and trends to compare the STLY to always stay focused on REVPAR growth. Lighthouse provides insights into competitors' activities, market trends, and performance metrics. This helps us to benchmark ourselves against their competitors, understand the competitive landscape, and adjust their strategies accordingly to gain a competitive advantage. By analyzing data on guest preferences, booking habits, and previous stays, Lighthouse can help hotels segment their customers and create personalized experiences. This leads to better ...

Regional Revenue Manager

25 days ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

Regional Revenue Manager

25 days ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel sheet. The reports still lack some key metric (room type is a big one) and it would be nice to have better access to those. Opera data not being able to classify groups is a giant problem. It recognizes that groups exist, and we can create our own segmentation, but this is a key metric for properties, with Opera a major system hotels tend to use, so not being able to fully cooperate with it is a big downside. The method for calculating average length of stay is pretty flawed. I'm not sure how the simple formula of comparing total number of bookings versus total number of room nights can be so wrong but the info it churns out is pretty inaccurate. While user budgets and forecasts are possible, segmentation's a bit messy. I hope they can automate this better in the future, as right now it's done via spreadsheet. I'm confident they can integrate ...

Regional Revenue Manager

25 days ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel ...

Regional Revenue Manager

25 days ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel sheet. The reports still lack some key metric (room type is a big one) and it would be nice to have better access to those. Opera data not being able to classify groups is a giant problem. It recognizes that groups exist, and we can create our own segmentation, but this is a key metric for properties, with Opera a major system hotels tend to use, so not being able to fully cooperate with it is a big downside. The method for calculating average length of stay is pretty flawed. I'm not sure how the simple formula of comparing total number of bookings versus total number of room nights can be so wrong but the info it churns out is pretty inaccurate. While user budgets and forecasts are possible, segmentation's a bit messy. I hope they can automate this better in the future, as right now it's done via spreadsheet ...

Regional Revenue Manager

25 days ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel sheet. The reports still lack some key metric (room type is a big one) and it would be nice to have better access to those. Opera data not being able to classify groups is a giant problem. It recognizes that groups exist, and we can create our own segmentation, but this is a key metric for properties, with Opera a major system hotels tend to use, so not being able to fully cooperate with it is a big downside. The method for calculating average length of stay is pretty flawed. I'm not sure how the simple formula of comparing total number of bookings versus total number of room nights can be so wrong but the info it churns out is pretty inaccurate. While user budgets and forecasts are possible, segmentation's a bit messy. I hope they can automate this better in the future ...

Director Of Revenue

2 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get ...

Director Of Revenue

2 months ago

Verified

... - The Ranking Page should be promoted more as it has very important information which is not capturing the user when going in this field - More Rate Shopping "coins" as after you change a Rate and you shop this a few times then you have to wait for some time until you are able to shop again. It should not reach the maximum of rate fetching so soon. - The events page should include more tailor made information and not as generic - The hit map in the Revenue Insight tool is getting information from all the market and not only the selected comp set - The buckets function should be able to have weightings placed by the user per competitor as without a weighting this may suggest a medium pricing decision - The Competitors selection outside the comp set (witch is selected by the user) needs improvement as there are a lot of instances where the system suggestions ...

Group Revenue Manager

2 months ago

Verified

... Possibly looking at increasing integration capabilities and increasing cities which revenue insight is present. Unfortunately our systems do not have full integration. ...

Group Revenue Manager

2 months ago

Verified

... OTA Insight has provided us with the tools to pick up issues and resolve problems with the click of a button. The latest strategy update has given invaluable insight into competitor strategy giving ...

Manager

2 months ago

Verified

... Easy user interface for people who are not mathematically gifted or highly analytical. Able to see data so clearly and easy to download to Excel. WORTH the investment on all OTA applications. ...

DVP of Revenue Management

2 months ago

Verified

... OTA Insight continues to be a fantastic product and constantly evolving. Their website is fast and easy to use. - Real time unlimited shopping is fantastic. - Room type shopping/mapping is great. - Integration with RMS ...

DVP of Revenue Management

2 months ago

Verified

... OTA Insight continues to outshine the competition ...

General Manager

2 months ago

Verified

... OTA Insight is a really good tool and it does give you a very good overview of how you compare with your competition. ...

Director of Revenue Management

2 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels ...

Group Revenue Manager

1 months ago

Verified

... Multiple competitor sets would allow for competitor viewing by day of the week and season. Increase the range of hotel booking engines that can be shopped. ...

Regional Commercial Director

2 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the data on main ...

Regional Commercial Director

2 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the data on main OTA ...

Revenue Manager

2 months ago

Verified

... It would be nice if the figures would also cover the other KPI of the hotels and not only focus on rooms results. ...

Principal

2 months ago

Verified

... In the past 6 years OTA Insight has developed and expanded their offering to a level that Its the first thing that I review every morning before any other report. ...

Demand manager

2 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual price position, geo and member discounts in compset, as well as lenght of stay promotions and breakfast pricing. It is helpful to have this data consilidated in one place ...

Demand manager

2 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual price position, geo and member discounts in compset, as well as lenght of stay promotions and breakfast pricing. It is helpful to have this data ...

Revenue Manager

2 months ago

Verified

... Dashboard sections are simple and easy to read; charts provide insights to help understand the data; powerful for reservations, sales and revenue teams for better forecast; reports are easy to digest. PMS ...

Revenue Manager

2 months ago

Verified

... I think analytics could be improved if data can be converted into a different currency other than the local one; this way, data from different hotels can be better managed at corporate level by ...

Revenue Analyst

2 months ago

Verified

... i think there are no need to improve, but there are still missing for some point about Price from mobile, not all OTA, OTA insight provide the feature. ...

Revenue Analyst

2 months ago

Verified

... i think there are no need to improve, but there are still missing for some point about Price from mobile, not all OTA, OTA insight provide the feature. ...

Revenue Analyst

2 months ago

Verified

... we can analysis all the competitor price, so we can choose the right Strategy, determine set the price to other. ...

Revenue Manager

2 months ago

Verified

... - perfect tool to analyse the expired month, as pms is not providing such detailed information - clear overwiew for rate shopping ...

Revenue Manager

2 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports ...

Revenue Manager

2 months ago

Verified

... The Refresh rate tool has a minimum of 3 refresh at same time and it will be great if the refresh tool will be unlimited, also we need to get the history for the rate reports for last years if ...

Director of Sales & Marketing

2 months ago

Verified

... Commercial meeting to update hotelier and exchange experience and market trend update insight by destination plus the most data sharing development ...

Director of Sales & Marketing

2 months ago

Verified

... Commercial meeting to update hotelier and exchange experience and market trend update insight by destination plus the most data sharing development ...

Senior Director, Revenue Management – Hong Kong, Macau, Taiwan, South & West China

2 months ago

Verified

... IHG have number of properties using Oasis as PMS. If Revenue Insight can develop the compatibility with Oasis, there will be opportunities that our Oasis property can use Revenue Insight ...

Senior Director, Revenue Management – Hong Kong, Macau, Taiwan, South & West China

2 months ago

Verified

... IHG have number of properties using Oasis as PMS. If Revenue Insight can develop the compatibility with Oasis, there will be opportunities that our Oasis property can use Revenue Insight ...

Revenue Analyst

1 months ago

Verified

... Rate shop for competitors is not up to date and take longer time to refresh sometimes. Promotion running on Booking.com eg. Mobile rate offer cannot be captured. ...

Revenue Analyst

1 months ago

Verified

... Market insight allow us the review the city events and market demand, which is very useful. Rate shop function saves our time to do rate shopping manually. ...

Revenue Analyst

1 months ago

Verified

... Market insight allow us the review the city events and market demand, which is very useful. Rate shop function saves our time to do rate shopping manually. ...

Revenue Analyst

1 months ago

Verified

... Rate shop for competitors is not up to date and take longer time to refresh sometimes. Promotion running on Booking.com eg. Mobile rate offer cannot be captured. ...

Head of Strategy & Development

2 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in OTA Insight. The integration with Oracle ...

Head of Strategy & Development

2 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in OTA Insight. The integration with Oracle Opera Cloud through OHIP ...

Head of Strategy & Development

2 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in OTA Insight. The integration ...

Head of Strategy & Development

2 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in ...

Regional Director of Revenue Strategy

2 months ago

Verified

... This tool really allows you to drill into all the necessary metrics to better understand your business. The ability to group various rates, segments, and room types, helps to keep data clean and manageable, especially after years of adjustments. The click to filter option makes usability especially easy, allowing for more effortless, cross ...

Corporate Director of Revenue

2 months ago

Verified

... Great Tool to shed light of high demand and heat map of the city for future yielding and opportunities. Setting forward look strategies is easier using this tool. ...

Corporate Director of Revenue

2 months ago

Verified

... If segmentation is included in the focus using your partners or patterns will be very useful. As well setting alerts for the groups bulk business movement with corelation with the high demand. ...

Director of Revenue

2 months ago

Verified

... You can work on adding multiple currency options rather than the default system currency. Especially, for hotels sell in one currency and their backend system using different currency. ...

VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

2 months ago

Verified

... The business intelligence tool needs additional API interface capabilities with PMS providers. This is something they are actively working on. ...

VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

2 months ago

Verified

... The business intelligence tool needs additional API interface capabilities with PMS providers. This is something they are actively working on. ...

VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

2 months ago

Verified

... The business intelligence tool needs additional API interface capabilities with PMS providers. This is something they are actively working on. ...

2 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a Forecast . It also helps us to customize ...

Chief Marketing Officer for Katathani Collection

2 months ago

Verified

... Lighthouse is an excellent analytical system. It helps to digest our data and a give very insightful dashboard which we could not have before. ...

Chief Marketing Officer for Katathani Collection

2 months ago

Verified

... Lighthouse is an excellent analytical system. It helps to digest our data and a give very insightful dashboard which we could not have before. ...

Chief Marketing Officer for Katathani Collection

2 months ago

Verified

... Please add F&B data e.g. board basis, F&B revenue. Please also add arrival data to the report and more importantly a customized report. ...

Chief Marketing Officer for Katathani Collection

2 months ago

Verified

... Lighthouse is an excellent analytical system. It helps to digest our data and a give very insightful dashboard which we could not have before. ...

Reservation & Revenue Manager

12 months ago

Verified

... Rate Shopping and Hotel Rate Parity are very useful tools. It is also great in the excel format. The system is very well intended. ...

Regional Director of RM

12 months ago

Verified

... It is very intuitive and ready to use. Lots of information (sometimes too much even) available to understand trends in the market ...

revenue manaager

2 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

Revenue Manager

2 months ago

Verified

... The option to make a deep dive through the Brand.com websites with different options for Loyalty Programs for properties, AAA, Senior, Government, etc. and the option to have more than just a primary ...

Revenue Manager

2 months ago

Verified

... If you could add the option to make query searches through different POS that would be amazing just like FORNOVA does for instance which grants the possibility to check the different pricing ...

Revenue Manager

2 months ago

Verified

... Being able to see compsets rates. I also like the fact that you can see your own rates as well as fullness if IDEAS is connected. ...

Revenue Manager

2 months ago

Verified

... Being able to see compsets rates. I also like the fact that you can see your own rates as well as fullness if IDEAS is connected. ...

Revenue Manager

2 months ago

Verified

... Being able to see compsets rates. I also like the fact that you can see your own rates as well as fullness if IDEAS is connected. ...

Revenue Manager

2 months ago

Verified

... Better charting on changes in pattern for compset rates.You could make set up of ideas connection better and more direct. ...

Revenue Manager

1 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace on a granular level. Thanks to this tool, I no longer have to spend time on pulling a bunch of reports from the PMS and on compiling further reports/spreadsheets based on those reports. I have all the required information at my fingertips. Being able to compare the current performance with any previous period, budget and forecast is great. I've use ...

RM

2 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly ...

RM

2 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly affects the clarity and accuracy of our reports, as I can only rely on the ADR figures provided by LightHouse, not the occupancy rates. We have a total of 328 units, but only 216 are managed in the pool as hotel inventory. Another area for improvement is the management of event ...

Director Of Revenue

2 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel occupancy and rate trends. This feature, enriched by insights into the meal plan and room type specifics, adds clarity to rate comparisons and strengthens business intelligence on competitive offerings. The platform’s dashboard provides a visually engaging and comprehensive display with charts, graphs, and reports, enhancing productivity through data-driven insights and forecasting capabilities. Moreover, having access to both META ...

Director Of Revenue

2 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel occupancy and rate trends. This feature, enriched by insights into the meal plan and room type specifics, adds clarity to rate comparisons and strengthens business intelligence on competitive offerings. The platform’s dashboard provides a visually engaging and comprehensive display with charts, graphs, and reports, enhancing productivity through data-driven insights and forecasting capabilities. Moreover, having access to both META and OTA ...

Revenue Manager

1 months ago

Verified

... Kindly develop the pickup days to be customized (that is one should be able to select the number of days and not limited to the current). One should be able to select 2, 4, and 5 days pickup and not limited to the current. Other related ...

RDOS

1 months ago

Verified

... BI Reports ...

Area Director of Revenue

1 months ago

Verified

... • Events: would be better if they were able to incorporate more local information from colleges/universities, convention & visitor bureaus, nearby venues (i.e. concerts or sporting events) • Rate Shops: brand.com ...

Area Director of Revenue

1 months ago

Verified

... • Events: would be better if they were able to incorporate more local information from colleges/universities, convention & visitor bureaus, nearby venues (i.e. concerts or sporting events) • Rate Shops: brand.com should be the main one offered to hotels rather than booking.com; would also be nice to have up to 8 competitors • Forecast: For our management company, our locked forecast at the start of the month was being imported in one lump sum for each month instead of what it was day by day. It would be great to have the day by day numbers loaded and updated at the end of the week with each lock. It would help utilizing the RevPAK ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events ...

Area Director of Revenue

1 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events: helps in get information on things such as expected number of attendees, distance from the hotel, URLs, etc. • Market Segments: helps me/GMs with forecasting segmentation more ...

Director of Sales and Marketing

1 months ago

Verified

... I find myself looking at the brand system to ensure the data is consistent. It would be nice to have a button/screen that can share any discrepancies with the system(s) ...

Area Director Revenue Management

1 months ago

Verified

... Business intelligence review from a revenue manager. ...

Area Director of Revenue

1 months ago

Verified

... I like that the RevPAK can be used across the brands and has most of what I need in one report. You can quickly see what has picked up by day and immediately click to see what specific rate plans ...

Area Director of Revenue

1 months ago

Verified

... I like that the RevPAK can be used across the brands and has most of what I need in one report. You can quickly see what has picked up by day and immediately click to see what specific rate plans ...

Revenue Manager

1 months ago

Verified

... Details Intelligence report that is help to take the decision. Hotel Rate Parity is very useful, and OTAs channel manager information could be added with profile. ...

Revenue Manager

1 months ago

Verified

... Details Intelligence report that is help to take the decision. Hotel Rate Parity is very useful, and OTAs channel manager information could be added with profile. ...

Revenue Manager

1 months ago

Verified

... Details Intelligence report that is help to take the decision. Hotel Rate Parity is very useful, and OTAs channel manager information could be added with profile. ...

Director of Revenue Management

1 months ago

Verified

... Cross analysis different data, like GEO, Source by segment by room type, to meet the daily use of the hotel. ...

Sales and Marketing manager

1 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy to find your daily revenue reports and pick them up for the last few days. Compare the pick-up and cancellation for the particular ...

Sales and Marketing manager

1 months ago

Verified

... It will be better for the rate shopper to find the available promotional rates active for the properties in your compset. Sometimes we make changes based on the compset, but in reality the competitor ...

Director of Revenue

1 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as well. The Day by Day is really good as well and present pick up data with the option of 'as of' date so we can easily look back and see what we picked up over a desire period. The Rate shopping tool is amazing ! I love it, it really shows all you need in one place with ability to switch from one compset to another. One tool which is nice is the rate parity and provide straight data with links to go and look where the lowest rate was shopped, the issue sometimes is that the lowest rate will be shopped on a different ...

Director of Revenue

1 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as ...

Director of Revenue

1 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as ...

Revenue Manager

1 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

Revenue Manager

1 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

Revenue Coordinator

1 months ago

Verified

... The Business Intelligence tool is essential to my daily workflow and has transformed how I analyze and act on data. One of my favorite features is the segment drill down, which provides a detailed breakdown of which rates are being sold the most and the total revenue generated per segment. This is invaluable for identifying patterns and optimizing our pricing strategy. The accounts section is another highlight, as it allows me to evaluate the production per account, giving me a clear picture of which partnerships are performing best and where adjustments might be needed. Within the RevPak, the Pickup and OTB tools are my go-to features for monitoring performance. They provide real-time updates, enabling me to quickly assess how business is tracking and identify any immediate actions required. The dashboards are user-friendly and visually appealing, making it easy to spot trends at a glance. I also appreciate the tool's ability to consolidate data from multiple sources, giving me a centralized ...

Revenue Management Specialist EMEA & CIS

1 months ago

Verified

... Lighthouse Review ...

FOM

1 months ago

Verified

... I really like how easy this software is to use and how user friendly it was to learn. I think anyone could use this software and their property will definitely benefit from using this program. I love when using the rate management tools within this software how easy it is to change rates around and BAR levels. I love that I can comp ...

Sales Manager

1 months ago

Verified

... 1. Easier navigation tools more grafts to show current data. Property specific data for companies that have more than 1 property. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

Regional Director of Revenue Management

1 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

VP Commercial Strategy

1 months ago

Verified

... We're using Lighthouse in all our properties and the user interface is extremely easy to navigate. It provides great insights across various channels, room types, rate plans, length of stay and meal ...

VP Commercial Strategy

1 months ago

Verified

... There are still some channels that are missing from the platform including Ctrip, making it less relevant for hotels targeting the chinese market. ...

VP Commercial Strategy

1 months ago

Verified

... Great rate shopping and market intelligence tool ...

Portfolio Revenue Analyst

1 months ago

Verified

... The Business Intelligence product is really cool, revenue meetings are sharp and concise and has made life easier by focusing on strategy. The Business Intelligence product, particularly Lighthouse, has truly transformed the way I manage my hotel operations. One of the standout features is its ability to streamline revenue meetings, making them sharp and concise. This efficiency not only saves time but also allows my team to focus on strategic decision-making rather than getting bogged down in unnecessary details. What I appreciate most about Lighthouse is its user-friendly interface, which makes it easy to access and analyze data. The visualizations and reports are intuitive, allowing us to quickly identify trends and opportunities in our revenue streams. This clarity helps us make informed decisions that directly impact our bottom line. Additionally, the ability to customize dashboards to fit our specific needs has been invaluable. We can track key performance indicators that matter most to our hotel, ensuring that we stay aligned with our strategic goals. Moreover, the collaborative ...

REVENUE MANAGER

1 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They ...

REVENUE MANAGER

1 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They provide customizable alerts for rate changes and to reslove discrepancy, a user-friendly interface, and integration with Property Management Systems for seamless updates. These tools support enhanced revenue management, historical data analysis, and cross-channel insights to optimize pricing strategies. With features that allow dynamic price adjustments and quick responses to market shifts, they help hotels maintain a competitive edge, improve profitability, and streamline operations for more effective revenue optimization. Lighthouse rate shopping tools are valuable for hotel revenue management, but improvements could enhance their effectiveness. Incorporating AI and machine learning would improve predictive analytics for more dynamic pricing adjustments. More granular, real-time data insights would enable precise rate adjustments and help identify discrepancies in rates across different segments. Enhanced cross-channel insights and integration with marketing tools would optimize distribution and promotions. Additionally, improved data accuracy, speed, and user interface customization would help hotels compare rates, check parity, and resolve discrepancies more efficiently. A mobile-friendly platform, advanced ...

REVENUE MANAGER

1 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They ...

Sales Manager

30 days ago

Verified

... Our hotel has seen lots of growth this year, Lighthouse helped us continue to leverage the same platform to handle larger datasets, more sophisticated forecasting, and deeper competitive analysis. ...

Director of Revenue Management

26 days ago

Verified

... Data feed from PMS for the OTB and BI solutions can be improved as it sometimes breaks (especially OTB had been set up several times and keeps disappearing - which deletes past data after ...

Director of Revenue Management

26 days ago

Verified

... Data feed from PMS for the OTB and BI solutions can be improved as it sometimes breaks (especially OTB had been set up several times and keeps disappearing - which deletes past data after ...

Regional Revenue Manager

25 days ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

Regional Revenue Manager

25 days ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping is also quite good, and allowing for us to tap into the market. To get into some specifics, it's particularly strong at being able to track what corporate accounts book. This is invaluable for us, and we're able to download these reports to really get a look at what our corporate business is doing. The software also does an excellent job taking very ugly and confusing reports from proprietary systems and cleaning them up for easier consumption. The heat map and day to day breakdown are fantastic tools for seeing exactly what pick-up and occupancy are like, letting you quickly identify occupancy holes. Parity searches are incredibly useful for not only discovering questionable OTAs but also ensuring if there's a discrepancy between your brand site and the major ...

Director Of Revenue

2 months ago

Verified

... Technology Becoming Your Best Friend ...

Director Of Revenue

2 months ago

Verified

... - The Ranking Page should be promoted more as it has very important information which is not capturing the user when going in this field - More Rate Shopping "coins" as after you change a Rate and ...

Director Of Revenue

2 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate ...

Director Of Revenue

2 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed all the options that the user has and the way the layout of these has been placed and implemented also stand out and make your life ...

Director Of Revenue

2 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed all the options that the user has and the way the layout of these has been placed and implemented also stand out and make your life easy - Almost everything can be easily exported to excel so you can further utilize the information provided - Extremely useful information in the Rate Evolution option where you can literally go several months back in time and evaluate your Rete strategy and at the same time review your competitions strategy as well in the same table. I never had this before. - The Markets/Nationalities contribution in a certain area are very important to monitor in the Revenue Insight Tool - The hit map in Revenue Insight is a very nice ...

VP Revenue Optimization

2 months ago

Verified

... OTA has been a strong partner with us through out the pandemic Reliable tools that help our revenue teams optimize performance and capitalize on demand On demand rate shops and ease of use, allows ...

VP Revenue Optimization

2 months ago

Verified

... OTA has been a strong partner with us through out the pandemic Reliable tools that help our revenue teams optimize performance and capitalize on demand On demand rate shops and ease of use, allows ...

VP Revenue Optimization

2 months ago

Verified

... OTA Insight provided accurate and complete pricing data that is currently necessary for the industry recovery on rate growth. Nothing further at this time. ...

VP Revenue Optimization

2 months ago

Verified

... OTA Insight provided accurate and complete pricing data that is currently necessary for the industry recovery on rate growth. Nothing further at this time. ...

VP Revenue Optimization

2 months ago

Verified

... OTA has been a strong partner with us through out the pandemic Reliable tools that help our revenue teams optimize performance and capitalize on demand On demand rate shops and ease of use, allows ...

VP Revenue Optimization

2 months ago

Verified

... Essential Revenue Optimization Tool ...

Group Revenue Manager

2 months ago

Verified

... Great Rate Tool ...

Group Revenue Manager

2 months ago

Verified

... Great Rate Tool ...

Group Revenue Manager

2 months ago

Verified

... OTA Insight has provided us with the tools to pick up issues and resolve problems with the click of a button. The latest strategy update has given invaluable insight into competitor strategy giving ...

Group Revenue Manager

2 months ago

Verified

... OTA Insight has provided us with the tools to pick up issues and resolve problems with the click of a button. The latest strategy update has given invaluable insight into competitor strategy giving us the necessary information to adapt and adjust when needed. We have seen great improvement ...

Manager

2 months ago

Verified

... Truly Amazing ...

General Manager

2 months ago

Verified

... We like the overall view of our competitors and the ability to customize views and reports. Timely info instantly with the click of a button. We like being able to see all the changes to each ...

DVP of Revenue Management

2 months ago

Verified

... Continue to add more brands to the interstation with OTA Insight. Marriott would be an awesome brand to add as their current solution is limited. ...

General Manager

2 months ago

Verified

... Great Revenue Platform ...

General Manager

2 months ago

Verified

... It is very simple and easy to use, and gives you a direct information on what your competitors are selling currently and in the future dates. It gives the hotel the right information to strategize ...

General Manager

2 months ago

Verified

... Live Shops giving you various parity models to compare with Choosing your Competitor Set Rate Changes model stating when these have been made ...

General Manager

2 months ago

Verified

... Live Shops giving you various parity models to compare with Choosing your Competitor Set Rate Changes model stating when these have been made ...

General Manager

2 months ago

Verified

... Intelligence is KEY ...

Director of Sales

2 months ago

Verified

... Excellent ...

Director of Sales

2 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

Regional Director of Revenue

2 months ago

Verified

... I love the ability to have a primary and secondary set so I can monitor a good portion of the compset. I also like the ability to see my events, strategy, and rates in one place. ...

Director of Revenue Management

2 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

Director of Revenue Management

2 months ago

Verified

... So Advanced as a Rate Shopping Tool -They need a New distinguishment ...

Director of Revenue Management

2 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

Director of Revenue Management

2 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting competitors ...

Group Revenue Manager

1 months ago

Verified

... Excellent data & fantastic support ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring our strategy and making the necessary changes. The parity tab assists us in plugging revenue leakage through the undercutting ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring our strategy and making the necessary changes. The parity tab assists us in plugging revenue leakage through the undercutting of rates by some channels. The various options to view the data and the agility and speed of updating the information are critical in the current rapidly evolving ...

Group Revenue Manager

1 months ago

Verified

... Excellent data & fantastic support ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously ...

Group Revenue Manager

1 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring our strategy and making the necessary changes. The parity tab assists us in plugging revenue leakage through the undercutting ...

Group Revenue Manager

1 months ago

Verified