Lighthouse (Business Intelligence)

4.7 (574 REVIEWS)

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Christopher, Bart-Jan, John + 53 more experts recommend Lighthouse

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Lighthouse (Business Intelligence)

4.8 (574 REVIEWS)

Ranked 1 (out of 64) in Business Intelligence

2025 Winner Hotel Software

Hoteliers voted Lighthouse as the #1 Business Intelligence provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Monitor, optimize, and report on your performance with the industry's leading business intelligence solution

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Bell avatar Bell - AI powered product analyst

I analyzed all of Lighthouse’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how OTA Insight enhances revenue management by offering real-time market intelligence and competitor analysis. Users specifically appreciate its ability to streamline pricing strategies through the Rate Shopping feature and the predictive analytics tools, which aid in optimizing room rates and occupancy. The platform is also praised for its easy integration with Property Management Systems, allowing for consolidated views and accelerated decision-making. Some users note that the subscription cost may be high for smaller properties, and recommend more training for advanced features.

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NH Hotels, Soho House, Six Senses & 1371 others

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Partners say

Industry experts recommend OTA Insight for its comprehensive market intelligence capabilities, exceptional data quality, and seamless integrations. Specific highlights include its real-time data acquisition, automated data collection, advanced rate parity tools, and user-friendly interface. However, some users noted that its detailed data may be overwhelming for beginners. OTA Insight is heralded for transforming complex data into actionable insights, making it a go-to tool for hoteliers aiming to optimize revenue and stay competitive.

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Christopher, Bart-Jan, John and 53 others

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Support

Foundational

Hoteliers often highlight that Lighthouse's customer support is reliable, noting that it is generally better than the industry average despite experiencing some decline in quality and speed over the past year. They appreciate the availability of support across various channels like chat, phone, and email, and emphasize the responsiveness and expertise of the support staff. The onboarding process is also noted as effective in easing the setup and training for new users. However, there is room for improvement in maintaining the speed and quality of responses, which were previously regarded as phenomenal.

Director Of Revenue

4 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed all the options that the user has and the way the layout of these has been placed and implemented also stand out and make your life easy - Almost everything can be easily exported to excel so you can further utilize the information provided - Extremely useful information in the Rate Evolution option where you can literally go several months back in time and evaluate your Rete strategy and at the same time review your competitions strategy as well in the same table. I never had this before. - The Markets/Nationalities contribution in a certain area are very important to monitor in the Revenue Insight Tool - The hit map in Revenue Insight is a very nice touch as you can travel in time and very easily get a good understanding of the demand ...

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VP Revenue Optimization

4 months ago

Verified

... Essential Revenue Optimization Tool ...

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Group Revenue Manager

4 months ago

Verified

... Possibly looking at increasing integration capabilities and increasing cities which revenue insight is present. Unfortunately our systems do not have full integration. ...

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General Manager

4 months ago

Verified

... I can't think of any thing else to improve, it is just what we need for a 90 room mid-scale hotel. ...

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Director of Sales

3 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

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Revenue Manager

14 months ago

Verified

... Sometimes the displayed rates are indeed caged rates and not always 100% accurate. Notifications of ate changes may be a good idea. ...

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Director of Revenue Management

4 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

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Group Revenue Manager

3 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring our strategy and making the necessary changes. The parity tab assists us in plugging revenue ...

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Revenue Manager

4 months ago

Verified

... The ultimate tool for hoteliers! Easy to use, insightful, reliable... Revenue Insight will make you gain a lot of time and help you to have a better understanding of your results! From a global ...

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Demand manager

3 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual ...

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Revenue Manager

4 months ago

Verified

... Dashboard sections are simple and easy to read; charts provide insights to help understand the data; powerful for reservations, sales and revenue teams for better forecast; reports are easy to digest. PMS connectivity allows daily updates. This is helpful for users who work ...

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Revenue Manager

4 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports ...

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Director of Sales & Marketing

3 months ago

Verified

... Real time solution tools for business intelligence, rate shopping to drive and grow online revenue opportunity. User friendly report helps the hotel to gain insight knowledge & business decision ...

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Project Revenue Manager

4 months ago

Verified

... The dashboard and chart of this solution are very dynamic and help the commercial teams. You can scheduled the reports saving time to pull them out. You can get quick insights with a few clicks. The ...

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Director of Commercial Sales

4 months ago

Verified

... Helps to optimize pricing strategies, provides real-time data on room rates and availability across various online channels allowing hotels to adjust our prices to maximize revenue. A great platform ...

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Corporate Commercial Director

4 months ago

Verified

... The new name resembles best description to the solution, being a lighthouse giving the direction to all ships where is land, not only in theory, but Lighthouse also (formerly OTA Insight) solution provides, Macro, Micro and granular insights of the day-to-day revenue operations, daily macro views for groups and chains, and insightful information of trends, pulse and strategies, that can help take faster decisions, and actionable insights. Lighthouse (formerly OTA Insight) stands out as a truly transformative tool that has revolutionized our approach to revenue strategy. Actionable Market Insights at Our Fingertips: Lighthouse has provided us with an unparalleled level of market visibility. With real-time data and insights into demand, competitor pricing, and booking trends, we are no longer operating in the dark. We can now make informed decisions about pricing, promotions, and distribution strategies, knowing that we are basing our decisions on solid data and analytics. Revenue Optimization: A Game-Changer Lighthouse's revenue optimization tools have been a game-changer for our hotels. The platform's rate shopping capabilities, revenue forecasting tools, and demand-based pricing recommendations have helped us identify and capitalize on revenue opportunities that we may have missed in the past. As a result, we have seen a significant increase in our revenue per available room (RevPAR) and overall profitability. Enhanced Distribution Strategy: Reaching the Right Guests Lighthouse has provided us with invaluable insights into our distribution channels, enabling us to optimize our channel mix and maximize revenue from each channel. The platform's real-time distribution intelligence has helped us identify underperforming channels and make informed decisions about channel partnerships. We are now reaching the right guests at the right time, resulting in increased bookings and revenue. Improved Customer Segmentation: Tailored Marketing for SuccessLighthouse's data analytics have helped us gain a deeper understanding of our customer base. We can now identify key segments and tailor marketing campaigns accordingly. This targeted approach has enhanced customer acquisition, retention, and overall profitability. Data-Driven Decision Making: Confidence in Our StrategiesLighthouse has centralized and analyzed hotels data from various sources, providing us with a single source of truth for revenue management decisions. This unified view of hotels data has eliminated silos and facilitated informed decision-making across all departments. We are no longer making decisions based on gut feelings or guesswork; we are now making data-driven decisions that are driving revenue growth. A True ...

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Assist Group Director of Marketing

14 months ago

Verified

... We appreciate the system's cross-functional capabilities, allowing us to delve deeper into customer behavior. This enables us to understand specific demographics, such as German tourists, by analyzing details like length of stay, lead time, room type preferences, travel group composition (couples or families), and preferred travel seasons. This granular understanding allows us to tailor our hotel strategy effectively to respond to the specific needs of each market. For example, we might discover that German tourists typically visit for longer durations than the average guest, seeking a more immersive travel experience. This insight can inform our decision to develop specialized packages catering to longer stays, including discounted rates for extended bookings, access to exclusive amenities, and curated recommendations for local activities and excursions. In conclusion, cross-functional systems empower hoteliers to unlock a world of valuable insights into customer behavior. By analyzing data ...

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4 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a Forecast ...

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Revenue Analyst

4 months ago

Verified

... In lighthouse, I can have insight about business, I can quickly find the needed information when do not need to spend much time in manually deal with big database. ...

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Client Relationship Manager

14 months ago

Verified

... It helps to analysis the revenue and status of the com set and the future forecast ...

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CDRM

4 months ago

Verified

... Easy and friendly tool to use; quick and time saving in pulling data. real time rate shop. Accessible tech support. ...

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Director of Sales & Marketing

14 months ago

Verified

... Revenue Insight is one of the first tools I visit each day. The data it contains helps me to pull reports efficiently in order to forecast and manage partner relationships. In addition, the team are ...

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Regional Director of RM

14 months ago

Verified

... It is very intuitive and ready to use. Lots of information (sometimes too much even) available to understand trends in the market ...

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revenue manaager

4 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

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Revenue Manager

4 months ago

Verified

... If you could add the option to make query searches through different POS that would be amazing just like FORNOVA does for instance which grants the possibility to check the different pricing ...

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Revenue Manager

4 months ago

Verified

... Find out others rates ...

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Revenue Manager

3 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace on a granular level. Thanks to this tool, I no longer have to spend time on pulling a bunch of reports from the PMS and on compiling further reports/spreadsheets based on those reports. I have all the required information at my fingertips. Being able to compare the current performance with any previous period, budget and forecast is great. I've used the Rate Shopping tool for over 3 years now and left a review before. My opinion has not changed. It takes just a few seconds to have all the rates refreshed. Support Team is super helpful, I always get swift ...

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12 months ago

Verified

... Great Product. Poor Customer Management. ...

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Revenue Manager

3 months ago

Verified

... Simplified revenue analysis ...

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RM

3 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly affects the clarity and accuracy of our reports, as I can only rely on the ADR figures provided by LightHouse, not the occupancy rates. We have a total of 328 units, but only 216 are managed in the pool as hotel inventory. Another area for improvement is the management of events and trade fairs. The updates are not always efficient; in many cases, I receive a notification but find the event isn’t reflected in LightHouse, so I have to enter it manually. For example, Fenatran this week, did not appear. Addressing these points would significantly enhance our workflow ...

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Director Of Revenue

3 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel occupancy and rate trends. This feature, enriched by insights into the meal plan and room type specifics, adds clarity to rate comparisons and strengthens business intelligence on competitive offerings. The platform’s dashboard provides a visually engaging and comprehensive display with charts, graphs, and reports, enhancing productivity through data-driven insights and forecasting capabilities. Moreover, having access to both META and OTA searches ensures that hotels can better understand guest behavior and respond effectively through GDS and direct booking channels. The Market Intelligence gathered on our CompSet offerings based on LOS allows us to compare precisely and efficiently and identify any discrepancy, ensuring our pricing strategy remains competitive and insightful. Additionally, the Hotel Rate Parity check feature is crucial for identifying and resolving discrepancies swiftly, thus protecting rate integrity and enhancing our ability to resolve parity issues in realtime. Such insightful chart data makes the forecast process more educated and closer to being actual. The dynamic graph module is easy to use and support ...

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Director of Revenue & Strategy

3 months ago

Verified

... I've been requesting for development of the BI functions to include membership/loyalty level analysis, room paid and stayed analysis and F&B analysis. ...

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RDOS

3 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations ...

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General Manager

3 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize ...

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Area Director of Revenue

3 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums ...

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Director of Sales and Marketing

3 months ago

Verified

... I like the ability to see the data and review the analysis. One can dig deep into the data and quickly make decisions to beat the competition. ...

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Director of Sales

3 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is ...

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Area Director Revenue Management

3 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill into all segmentation down to a very granular level. I also find the annual summary tab within the RevPAK extremely helpful. It's great to see, BI, RMS and user forecasts side by side for a quick comparison. The event tab within the tool is also fantastic. Our properties use this feature on a weekly basis to identify high demand dates in the future. Our sales department also uses this tool as a lead generator in prospecting host hotels for potential overflow blocks with particular conventions in town. The daily BI Analytics email is extremely helpful in identifying gaps to forecast/budget as well as identifying out of the ordinary pick-up throughout the month. My sales teams ...

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Area Director of Sales

3 months ago

Verified

... I love the dynamics and full functionality of the reports light house offers. One of my favorite reports is the segment drill down that allows me to see all of my bookings for any specified time period by segment, which includes the occupancy, average rates, and revenue produced in each segment. It also goes a step further to break it down to what accounts were traveling under each segment, in addition to groups, breaking down room nights, rates, and revenue. This is helpful with my monthly reporting and other research to see what we may be missing year over year. It is also pretty cool that you can set parameters to see what your performance was from a specific date, even in the past, to see if you are pacing ahead of the same time last year with your performance. This lets me kno wif I am behind or ahead and the reasoning. The dynamic options for parameters gives me the diversity I need when running my reports, at different points in the year. I also like the fact that lighthouse has the chat ...

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Director of Sales and Marketing

3 months ago

Verified

... Lighthouse User-friendly design tailored to hotel operations. Real-time data access for proactive decision making. Advanced tools to stay competitive and maintain consistency. ...

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General Manager

2 months ago

Verified

... While Lighthouse Business Intelligence offers powerful analytics tools, there is room for improvement in terms of customization options for dashboards. Enhanced integration with third-party applications could streamline workflows and provide a more seamless experience. Additionally, providing more advanced ...

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Director

2 months ago

Verified

... Analysis, data, competition, reports #analysis ...

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Director of Sales

2 months ago

Verified

... Now the market you are in. What is your rate in comparison. How is everyone preforming. Lead or be lead. ...

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MANAGER

2 months ago

Verified

... price for 1 person, put prices by brand and nothing else everything is perfect on my side. Except put in French. ...

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Director of Revenue Management

2 months ago

Verified

... RevPAK #data , #reports, #analytics, #insight. Day by Day Market Segment #forecast. These reports allow me to forecast and analyse what has booked, where and what rate plans. Use the RevPAK report in weekly revenue ...

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Sales Coordinator

2 months ago

Verified

... Sales Coordinator ...

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Cluster Revenue Manager

2 months ago

Verified

... 1. Real time rate of Comp set. 2. Provide market occupancy of future dates. 3. Help for Revenue meeting regarding the data's (i.e. Marker Segments / GEO performance etc.). ...

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Sales and Marketing manager

2 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy to find your daily revenue reports and pick them up for the last few days. Compare the pick-up and cancellation for the particular dates. this makes it easy to forecast for the upcoming 2-3 months. The event part is also usable and we added some local events which will have a positive effect on our market and hotel. If sometimes we have an issue the live agents reply ...

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Revenue Manager

2 months ago

Verified

... While Lighthouse offers exceptional features and has been a game-changer for our revenue management processes, there are areas where improvements could enhance its usability and overall effectiveness. One of the key areas for improvement is the user interface. Although functional, the current interface could benefit from a more intuitive and visually appealing design. Enhancing the interface to allow for greater customization would make it easier for users to tailor the platform to their specific needs. For instance, the ability to create personalized dashboards with widgets displaying frequently accessed data would streamline workflows and save time. Additionally, simplifying navigation through the platform would reduce the learning curve for new users and improve overall user satisfaction. Another aspect that requires attention is the speed of data processing, especially during peak usage times. There are instances when loading reports or accessing real-time data takes longer than expected, which can be frustrating during critical decision-making periods. Optimizing the system to handle high traffic and ensuring faster response times would significantly enhance the user experience. This improvement would be particularly beneficial for larger teams or organizations handling substantial volumes of data. The platform could also benefit from more comprehensive tutorials ...

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Director of Revenue

2 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as well. The Day by Day is really good as well and present pick up data with the option of 'as of' date so we can easily look back and see what we picked up over a desire period. The Rate shopping tool is amazing ! I love it, it really shows all you need in one place with ability to switch from one compset to another. One tool which is nice is the rate parity and provide straight data with links to go and look where the lowest rate was shopped, the issue sometimes is that the lowest rate will be shopped on a different POS which isn't visible to me so cannot see this rate and make a test booking for instance. The analytics overall is really well made, Lighthouse could almost replace some features and reporting from PMS and RMS. The mapping is really easy to do and their assistance/help support is really great they respond ...

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Revenue Manager

2 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

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Revenue Director

2 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, informed decisions. One of the standout features is the segment drilldown, which provides in-depth analytics to analyze revenue performance by segment and see which rates are selling the most. This feature, paired with the powerful charts and graphs, allows me to visualize trends clearly and adjust our pricing strategy accordingly. The accounts section is another highlight, providing detailed ...

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Revenue Management Specialist EMEA & CIS

2 months ago

Verified

... OTA Insight is a leading revenue management platform specifically designed for the hospitality industry, providing hotels and accommodation providers with advanced data analytics and market ...

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Director of Sales

2 months ago

Verified

... I was working on the training but kept getting interrupted. With so much data it is very overwhelming. I would like to have a user guide instead of just the information icon. Not only does it assist me in being able to reference how I found something before, but also helps in training others who also may be more of a paper ...

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Sales Coordinator

2 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second ...

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General Manager

2 months ago

Verified

... General Manager Helper ...

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Sales and Catering Manager

2 months ago

Verified

... To be able to include and compare the comp set to us in the segment drill down page. I am very new to lighthouse and learning as I go. Is there a tutorial we can use to help utilize the full capacity of Lighthouse? Maybe specific ...

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General Manager

2 months ago

Verified

... Ease of Use ...

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Director of Sales

2 months ago

Verified

... Very helpful for lots of changes last year to this with change from Comfort to Quality like fruit basket turn over in Market Place. ...

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Sales Manager

2 months ago

Verified

... Accurate efficient information ...

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Corporate Revenue Manager

2 months ago

Verified

... It is a very comprehensive tool that gathers all the necessary information for decision-making in the shortest possible time. It is very reliable, and its reporting capabilities are excellent. ...

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Regional Director of Revenue Management

2 months ago

Verified

... Occupancy without comp rooms. Hotel-to-hotel comparison. Forecast-base displaced revenue. Fast data loading. Portfolio level control. Data inaccuracy for independent hotels. ...

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Revenue Analyst

2 months ago

Verified

... The website is very user friendly, the data is accurate, insights are all relevant and lighthouse has become a fundamental part of my day. Rate shopping allows for market intelligence a click of a ...

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Director of Marketing

2 months ago

Verified

... To improve, the dashboard could provide more detailed explanations for each section, offering clearer insights into the significance of data points and graphs. This would help users better understand the story behind the numbers and apply insights more effectively. For example, incorporating tooltips, brief descriptions, or interactive guides for each chart would add significant value. Additionally, while I haven’t yet used the forecast function, it holds considerable promise for strategic planning. Tutorials or use-case examples on leveraging this feature for projecting market trends would make it more user-friendly. Finally, improved ...

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VP Commercial Strategy

2 months ago

Verified

... There are still some channels that are missing from the platform including Ctrip, making it less relevant for hotels targeting the chinese market. ...

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Area Director of Sales and Marketing

2 months ago

Verified

... the info is what I need to see and I do not require any additional info at this time for my position. ...

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DOS

2 months ago

Verified

... Nothing comes to mind at the moment, just Keep doing what you are doing. we appreciated all that data provided. ...

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GM

2 months ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that ...

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Sales Manager

2 months ago

Verified

... Our hotel has seen lots of growth this year, Lighthouse helped us continue to leverage the same platform to handle larger datasets, more sophisticated forecasting, and deeper competitive analysis. ...

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Sales Manager

2 months ago

Verified

... CVV code option is very important. We use these auth forms for several things that require this info. Option to add accompanying guests during contactless check-in. Additional authorization options. ...

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Founder

2 months ago

Verified

... Lighthouse has become my first stop every morning...my morning coffee partner! This Business Intelligence tool gets my day started and supports me in the revenue analyst role for all of my portfolio. I am able to see high level data and then dive in to form action plans and strategies for the next 300 plus days. The support team is amazing. As a business owner, it is important to feel that my account is valued and that my voice ...

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Director of Revenue Management

2 months ago

Verified

... Data feed from PMS for the OTB and BI solutions can be improved as it sometimes breaks (especially OTB had been set up several times and keeps disappearing - which deletes past data after ...

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Revenue

2 months ago

Verified

... The customer support used to be phenomenal. Now it's pretty good. Still better than industry average in my opinion, but it's dropped off in quality and speed of response/resolution some in the last ...

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Regional Revenue Manager

2 months ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

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Automation

Assisted

Hoteliers often note that Lighthouse’s Business Intelligence product offers significant automation benefits, enhancing workflow efficiency by reducing manual tasks and errors. Users highlight the tool’s ability to automate reporting, although there's feedback suggesting that certain areas, like segmentation, still rely heavily on manual spreadsheet work. There's a desire for improved automation in generating customized reports and creating tailored insights, which would optimize operations further. Users appreciate predictive analytics features that aid in strategic decision-making, but see room for growth in automating more cumbersome tasks to streamline processes within the hospitality context.

Director Of Revenue

4 months ago

Verified

... - The Ranking Page should be promoted more as it has very important information which is not capturing the user when going in this field - More Rate Shopping "coins" as after you change a Rate and you shop this a few times then you have to wait for some time until you are able to shop again. It should not reach the maximum of rate fetching so soon. - The events page should include more tailor made information and not as generic - The hit map in the Revenue Insight tool is getting information from all the market and not only the selected comp set - The buckets function should be able to have weightings placed by the user per competitor as without a weighting this may suggest a medium ...

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DVP of Revenue Management

4 months ago

Verified

... OTA Insight continues to outshine the competition ...

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Director of Sales

3 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

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Regional Commercial Director

4 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the ...

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Demand manager

3 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual price position, geo and member discounts in compset, as well as lenght of stay promotions and breakfast pricing. It is helpful to have this data ...

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Revenue Analyst

4 months ago

Verified

... we can analysis all the competitor price, so we can choose the right Strategy, determine set the price to other. ...

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Head of Strategy & Development

4 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in ...

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Corporate Director of Revenue

4 months ago

Verified

... Great Tool to shed light of high demand and heat map of the city for future yielding and opportunities. Setting forward look strategies is easier using this tool. ...

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4 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a ...

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Area Group Sales Manager

14 months ago

Verified

... Quick production checked ...

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Area Director of Revenue Management

14 months ago

Verified

... Very user friendly, fast and intuitive tool. It gives you the answers you need in a matter of seconds, taking away the old reporting heavy lifting. The dimentions available are Segmentation, Rate ...

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Revenue Analyst

4 months ago

Verified

... In lighthouse, I can have insight about business, I can quickly find the needed information when do not need to spend much time in manually deal with big database. ...

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Revenue Manager

3 months ago

Verified

... it's easy to managed and user friendly. it's easier to analyse data and save more time to run reports on PMS. ...

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revenue manaager

4 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

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E-Commerce and Digital Marketing Executive

3 months ago

Verified

... It saves us time by allowing us to analyze data and make quick decisions based on the information already provided. The reports generated are also helpful for forecasting. ...

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Revenue Manager

3 months ago

Verified

... Rates on some hotels websites are not correctly reported. Always to you have to check or reformula on the reports that program provides. ighthouse has been a fantastic addition to our hotel ...

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RM

3 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly ...

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Director Of Revenue

3 months ago

Verified

... Swift, Insightful Market Intelligence for Efficient Rate Shopping ...

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Assistant Revenue Manager

3 months ago

Verified

... To suggest the feature of auto-refreshing rates across all parameters in a positive and constructive way, and it will help us to manage our time in efficient way. ...

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RDOS

3 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations made yesterday and have an insight as to where pacing ahead or behind year over year. An easy system when looking between hotel brands without having to pull the same report in multiple places. The program ...

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General Manager

3 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day accurately. Segment drilldown assists me with each segment, again forecast accuracy. The overview easily shows me where I am winning and losing, so that I can optimize areas of opportunity. Overall, there is so much information and data available as well as the number of reports that can be generated form the dashboard. I am numbers guy and I also love seeing the graphs and charts which indicate growth or loss. Lighthouse is a solid platform that our company uses on a regular ...

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Director of Sales

3 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is accurate and fast. I also enjoy the segmentation drilldown and that it shows how many rooms produced in each segment and the rate. This helps with my reporting ...

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Area Director Revenue Management

3 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill ...

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Area Director of Revenue

3 months ago

Verified

... It would be helpful to have contract separated from group and transient segments. It would also be more accurate if we could correct redemption ADRs after the threshold has been met. The more redemptions the hotel has, the bigger the discrepancy in monthly ADRs. It would be nice to be able to add a rate code into the system manually ...

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General manager

2 months ago

Verified

... Lena is very knowledgeable and explains everything. this survey should not have limit on words I personal do not do surveys and having to type is not my thing. ...

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Director of Revenue Management

2 months ago

Verified

... RevPAK #data , #reports, #analytics, #insight. Day by Day Market Segment #forecast. These reports allow me to forecast and analyse what has booked, where and what rate plans. Use the RevPAK report in ...

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Revenue Manager

2 months ago

Verified

... Lighthouse has become an indispensable tool in our efforts to optimize pricing strategies, maintain rate parity, and enhance our overall market position. Its suite of tools and features has revolutionized how we manage revenue and respond to market dynamics. What sets Lighthouse apart is its user-focused design, which transforms complex data into actionable insights, enabling us to make informed and timely decisions. The Rate Shopping feature is a standout for us. It provides accurate, real-time competitive insights that help us stay ahead in a dynamic market. By offering a clear overview of competitor pricing and market trends, it allows us to maintain a competitive edge without the need for constant manual ...

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Revenue Director

2 months ago

Verified

... While the tool is robust and packed with features, I think it could benefit from a bit more personalization. For example, adding the ability to create highly customized reports and charts would make it even more powerful for unique business needs. A broader range of filters for segment or account views could also help with more targeted analysis. Additionally, while the tool is user-friendly, having more in-depth training resources or interactive guides would be beneficial, especially for new users. A built-in feature that suggests ...

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Revenue Management Specialist EMEA & CIS

2 months ago

Verified

... OTA Insight is a leading revenue management platform specifically designed for the hospitality industry, providing hotels and accommodation providers with advanced data analytics and market intelligence to drive informed decision-making. As the competitive landscape of hospitality continues to evolve, OTA Insight stands out as a vital tool for optimizing pricing and maximizing revenue.OTA Insight excels in delivering in-depth analytics focused on pricing, occupancy rates, and revenue. With real-time dashboards, users can easily track performance metrics and gain insights that underpin strategic decisions.The platform compiles extensive data about market trends, competitive pricing, and consumer behavior. This feature enables hoteliers to understand their position in the market and make agile pricing adjustments based on competitor activities.OTA Insight provides detailed rate comparisons and alerts, helping users identify opportunities for competitive pricing. Users can monitor changes in competitor rates and adapt quickly to market dynamics.The forecasting capabilities of OTA Insight utilize historical data to predict future performance. This feature aids in strategic planning and helps managers anticipate demand fluctuations. The platform is designed with user experience in mind. Its intuitive interface makes navigation straightforward, allowing hospitality professionals—regardless of their technical background—to utilize its advanced features effectively. OTA Insight seamlessly integrates with a variety of Property Management Systems (PMS) and Channel Managers. This capability ensures that users can have a consolidated view of their operations, streamlining the workflow ...

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Regional Director of Revenue Management

2 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

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Revenue Analyst

2 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and ...

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Hotel Manager

2 months ago

Verified

... Rate shopping for membership discount on all platforms that allows the businesses to be more strategic with their rates in the market. ...

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REVENUE MANAGER

2 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They provide customizable alerts for rate changes and to reslove discrepancy, a user-friendly interface, and integration with Property Management Systems for seamless updates. These tools support enhanced revenue management, historical data analysis, and cross-channel insights to optimize pricing strategies. With features that allow dynamic ...

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GM

2 months ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that ...

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Sales Manager

2 months ago

Verified

... Our hotel has seen lots of growth this year, Lighthouse helped us continue to leverage the same platform to handle larger datasets, more sophisticated forecasting, and deeper competitive analysis. You can review marketing, sales, and operations all in one which is a huge time saver for us busy hospitality folks. I appreciate Lighthouse's ability to integrate historical data and trends to compare the STLY to always stay focused on REVPAR growth. Lighthouse provides insights into competitors' activities, market trends, and performance metrics. This helps us to benchmark ourselves against their competitors, understand the competitive landscape, and adjust their strategies accordingly to gain a competitive advantage. By analyzing data on guest preferences, booking habits, and previous stays, Lighthouse can help hotels segment their customers and create personalized experiences. This leads to better ...

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Regional Revenue Manager

2 months ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

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Integrations

Limited

Hoteliers often highlight the integration capabilities of Lighthouse’s Business Intelligence product as one of its key strengths. The tool is praised for its ability to integrate with a variety of Property Management Systems (PMS), allowing for seamless data synchronization across platforms. This integration ensures that data from multiple sources can be consolidated in one place, providing a comprehensive view of business performance. However, some users note occasional reliability issues with the data feed, particularly for On-The-Books (OTB) solutions, which sometimes results in data being lost or requiring reconfiguration. Customized integrations are possible but may require additional effort to tailor to specific hotel needs. Overall, the range of integrations supports enhanced revenue management and cross-channel insights, although improvements in data feed stability could further enhance its effectiveness.

Director Of Revenue

4 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get ...

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Group Revenue Manager

4 months ago

Verified

... Possibly looking at increasing integration capabilities and increasing cities which revenue insight is present. Unfortunately our systems do not have full integration. ...

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Manager

4 months ago

Verified

... Easy user interface for people who are not mathematically gifted or highly analytical. Able to see data so clearly and easy to download to Excel. WORTH the investment on all OTA applications. ...

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DVP of Revenue Management

4 months ago

Verified

... OTA Insight continues to be a fantastic product and constantly evolving. Their website is fast and easy to use. - Real time unlimited shopping is fantastic. - Room type shopping/mapping is great. - Integration with RMS ...

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General Manager

4 months ago

Verified

... OTA Insight is a really good tool and it does give you a very good overview of how you compare with your competition. ...

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Revenue Manager

14 months ago

Verified

... The instant desired Data The easy extracting in Excel format The functionality and different platforms available The demand metrics ...

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Director of Revenue Management

4 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

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Group Revenue Manager

3 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels ...

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Regional Commercial Director

4 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the data on main ...

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Revenue Manager

4 months ago

Verified

... It would be nice if the figures would also cover the other KPI of the hotels and not only focus on rooms results. ...

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Principal

4 months ago

Verified

... In the past 6 years OTA Insight has developed and expanded their offering to a level that Its the first thing that I review every morning before any other report. ...

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Demand manager

3 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful insights for pricing further out and save time. Strategy tab where you can find reports on usual price position, geo and member discounts in compset, as well as lenght of stay promotions and breakfast pricing. It is helpful to have this data consilidated in one place ...

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Revenue Manager

4 months ago

Verified

... Dashboard sections are simple and easy to read; charts provide insights to help understand the data; powerful for reservations, sales and revenue teams for better forecast; reports are easy to digest. PMS ...

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Revenue Analyst

4 months ago

Verified

... i think there are no need to improve, but there are still missing for some point about Price from mobile, not all OTA, OTA insight provide the feature. ...

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Revenue Manager

3 months ago

Verified

... - perfect tool to analyse the expired month, as pms is not providing such detailed information - clear overwiew for rate shopping ...

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Revenue Manager

4 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports ...

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Director of Sales & Marketing

3 months ago

Verified

... Commercial meeting to update hotelier and exchange experience and market trend update insight by destination plus the most data sharing development ...

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Senior Director, Revenue Management – Hong Kong, Macau, Taiwan, South & West China

3 months ago

Verified

... IHG have number of properties using Oasis as PMS. If Revenue Insight can develop the compatibility with Oasis, there will be opportunities that our Oasis property can use Revenue Insight ...

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Revenue Analyst

3 months ago

Verified

... Rate shop for competitors is not up to date and take longer time to refresh sometimes. Promotion running on Booking.com eg. Mobile rate offer cannot be captured. ...

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Head of Strategy & Development

4 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in OTA Insight. The integration with Oracle ...

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Regional Director of Revenue Strategy

3 months ago

Verified

... This tool really allows you to drill into all the necessary metrics to better understand your business. The ability to group various rates, segments, and room types, helps to keep data clean and manageable, especially after years of adjustments. The click to filter option makes usability especially easy, allowing for more effortless, cross ...

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Corporate Director of Revenue

4 months ago

Verified

... Great Tool to shed light of high demand and heat map of the city for future yielding and opportunities. Setting forward look strategies is easier using this tool. ...

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Director of Revenue

4 months ago

Verified

... You can work on adding multiple currency options rather than the default system currency. Especially, for hotels sell in one currency and their backend system using different currency. ...

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Revenue Manager

14 months ago

Verified

... I like when it show all possible 3rd parties showing the rates on online channels and which sites leaking teh rates ...

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VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

4 months ago

Verified

... The business intelligence tool needs additional API interface capabilities with PMS providers. This is something they are actively working on. ...

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Assist Group Director of Marketing

14 months ago

Verified

... Firstly, the pace report should include more support data, such as the specific insights used for data analysis and whether the system incorporates other trends and insights for improved forecasting accuracy, beyond relying solely on historical data. By expanding the scope of pace reports beyond historical data, businesses can gain deeper insights into future trends, make data-driven decisions, and ultimately achieve their strategic goals. Secondly, the travel agent segment name should be customizable to better reflect the specific needs of the hotel, as their segmentation may differ from the system's offerings. Thirdly, rate shopping for Agoda, Booking.com ...

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4 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a Forecast . It also helps us to customize ...

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Chief Marketing Officer for Katathani Collection

4 months ago

Verified

... Lighthouse is an excellent analytical system. It helps to digest our data and a give very insightful dashboard which we could not have before. ...

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Director of Revenue

14 months ago

Verified

... Live data , interfaced with PMS, Market intelligence , the detail of the deep data dive , being able to load budgets and forecasts. All data in one place. Great tool for commercial review meetings ...

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Area Director of Revenue Management

14 months ago

Verified

... Very user friendly, fast and intuitive tool. It gives you the answers you need in a matter of seconds, taking away the old reporting heavy lifting. The dimentions available are Segmentation, Rate Code, Travel Agent, Booking Window, Day of Week, Room Type, Length of Stay, Company, Source Profile, Guest Country, Source Code and Origin / Channel. You can filter multiple dimensions at the same time, drilling to a very granular level of analysis. Once a filter is applied the entire dashboard, including all dimensions, pivot around the filter or filters applied. You could add for example Travel Agent Profile as a filter, together with Guest Country, Room Type and Rate Code, to see exactly where areas of opportunity or improvement are. It is important that while using the tool you have a clear understanding of where the data ...

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Reservation & Revenue Manager

14 months ago

Verified

... Rate Shopping and Hotel Rate Parity are very useful tools. It is also great in the excel format. The system is very well intended. ...

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Regional Director of RM

14 months ago

Verified

... It is very intuitive and ready to use. Lots of information (sometimes too much even) available to understand trends in the market ...

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revenue manaager

4 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

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Revenue Manager

4 months ago

Verified

... The option to make a deep dive through the Brand.com websites with different options for Loyalty Programs for properties, AAA, Senior, Government, etc. and the option to have more than just a primary ...

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Revenue Manager

4 months ago

Verified

... Being able to see compsets rates. I also like the fact that you can see your own rates as well as fullness if IDEAS is connected. ...

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Revenue Manager

3 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace on a granular level. Thanks to this tool, I no longer have to spend time on pulling a bunch of reports from the PMS and on compiling further reports/spreadsheets based on those reports. I have all the required information at my fingertips. Being able to compare the current performance with any previous period, budget and forecast is great. I've use ...

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RM

3 months ago

Verified

... Thank you for asking how we can improve. As a CondoHotel, our occupancy figures often appear incorrectly, as the system includes numbers from the condominium units. This miscalculation greatly ...

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Director Of Revenue

3 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel occupancy and rate trends. This feature, enriched by insights into the meal plan and room type specifics, adds clarity to rate comparisons and strengthens business intelligence on competitive offerings. The platform’s dashboard provides a visually engaging and comprehensive display with charts, graphs, and reports, enhancing productivity through data-driven insights and forecasting capabilities. Moreover, having access to both META ...

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Revenue Manager

3 months ago

Verified

... Kindly develop the pickup days to be customized (that is one should be able to select the number of days and not limited to the current). One should be able to select 2, 4, and 5 days pickup and not limited to the current. Other related ...

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RDOS

3 months ago

Verified

... BI Reports ...

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Area Director of Revenue

3 months ago

Verified

... • Events: would be better if they were able to incorporate more local information from colleges/universities, convention & visitor bureaus, nearby venues (i.e. concerts or sporting events) • Rate Shops: brand.com ...

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Director of Sales and Marketing

3 months ago

Verified

... I find myself looking at the brand system to ensure the data is consistent. It would be nice to have a button/screen that can share any discrepancies with the system(s) ...

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Area Director Revenue Management

3 months ago

Verified

... Business intelligence review from a revenue manager. ...

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Area Director of Revenue

3 months ago

Verified

... I like that the RevPAK can be used across the brands and has most of what I need in one report. You can quickly see what has picked up by day and immediately click to see what specific rate plans ...

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Revenue Manager

2 months ago

Verified

... Details Intelligence report that is help to take the decision. Hotel Rate Parity is very useful, and OTAs channel manager information could be added with profile. ...

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Director of Revenue Management

2 months ago

Verified

... Cross analysis different data, like GEO, Source by segment by room type, to meet the daily use of the hotel. ...

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Sales and Marketing manager

2 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy to find your daily revenue reports and pick them up for the last few days. Compare the pick-up and cancellation for the particular ...

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Director of Revenue

2 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as well. The Day by Day is really good as well and present pick up data with the option of 'as of' date so we can easily look back and see what we picked up over a desire period. The Rate shopping tool is amazing ! I love it, it really shows all you need in one place with ability to switch from one compset to another. One tool which is nice is the rate parity and provide straight data with links to go and look where the lowest rate was shopped, the issue sometimes is that the lowest rate will be shopped on a different ...

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Revenue Manager

2 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

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Revenue Coordinator

2 months ago

Verified

... The Business Intelligence tool is essential to my daily workflow and has transformed how I analyze and act on data. One of my favorite features is the segment drill down, which provides a detailed breakdown of which rates are being sold the most and the total revenue generated per segment. This is invaluable for identifying patterns and optimizing our pricing strategy. The accounts section is another highlight, as it allows me to evaluate the production per account, giving me a clear picture of which partnerships are performing best and where adjustments might be needed. Within the RevPak, the Pickup and OTB tools are my go-to features for monitoring performance. They provide real-time updates, enabling me to quickly assess how business is tracking and identify any immediate actions required. The dashboards are user-friendly and visually appealing, making it easy to spot trends at a glance. I also appreciate the tool's ability to consolidate data from multiple sources, giving me a centralized ...

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Revenue Management Specialist EMEA & CIS

2 months ago

Verified

... Lighthouse Review ...

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FOM

2 months ago

Verified

... I really like how easy this software is to use and how user friendly it was to learn. I think anyone could use this software and their property will definitely benefit from using this program. I love when using the rate management tools within this software how easy it is to change rates around and BAR levels. I love that I can comp ...

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Sales Manager

2 months ago

Verified

... 1. Easier navigation tools more grafts to show current data. Property specific data for companies that have more than 1 property. ...

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Regional Director of Revenue Management

2 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

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VP Commercial Strategy

2 months ago

Verified

... We're using Lighthouse in all our properties and the user interface is extremely easy to navigate. It provides great insights across various channels, room types, rate plans, length of stay and meal ...

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Portfolio Revenue Analyst

2 months ago

Verified

... The Business Intelligence product is really cool, revenue meetings are sharp and concise and has made life easier by focusing on strategy. The Business Intelligence product, particularly Lighthouse, has truly transformed the way I manage my hotel operations. One of the standout features is its ability to streamline revenue meetings, making them sharp and concise. This efficiency not only saves time but also allows my team to focus on strategic decision-making rather than getting bogged down in unnecessary details. What I appreciate most about Lighthouse is its user-friendly interface, which makes it easy to access and analyze data. The visualizations and reports are intuitive, allowing us to quickly identify trends and opportunities in our revenue streams. This clarity helps us make informed decisions that directly impact our bottom line. Additionally, the ability to customize dashboards to fit our specific needs has been invaluable. We can track key performance indicators that matter most to our hotel, ensuring that we stay aligned with our strategic goals. Moreover, the collaborative ...

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REVENUE MANAGER

2 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They ...

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Sales Manager

2 months ago

Verified

... Our hotel has seen lots of growth this year, Lighthouse helped us continue to leverage the same platform to handle larger datasets, more sophisticated forecasting, and deeper competitive analysis. ...

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Director of Revenue Management

2 months ago

Verified

... Data feed from PMS for the OTB and BI solutions can be improved as it sometimes breaks (especially OTB had been set up several times and keeps disappearing - which deletes past data after ...

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Regional Revenue Manager

2 months ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

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Value

Uneconomical

Hoteliers often find considerable value in Lighthouse’s Business Intelligence product due to its efficiency in streamlining operations and improving decision-making processes. The software provides substantial return on investment by enabling accurate and timely pricing strategies and rate management, significantly enhancing revenue opportunities. Its features effectively reduce manual effort, thereby saving time and resources, while also enhancing pricing accuracy. Users appreciate the tool's ability to provide competitive insights seamlessly, allowing properties to maintain a competitive edge. While the investment in the software might be seen as costly by some, many hoteliers justify it with the potential revenue gains and strategic advantages it offers. The cost-to-benefit ratio is widely considered fair, especially when accounting for the improvements in revenue and operational efficiency it provides.

Director Of Revenue

4 months ago

Verified

... Technology Becoming Your Best Friend ...

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VP Revenue Optimization

4 months ago

Verified

... OTA has been a strong partner with us through out the pandemic Reliable tools that help our revenue teams optimize performance and capitalize on demand On demand rate shops and ease of use, allows ...

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Group Revenue Manager

4 months ago

Verified

... Great Rate Tool ...

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Manager

4 months ago

Verified

... Truly Amazing ...

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General Manager

4 months ago

Verified

... We like the overall view of our competitors and the ability to customize views and reports. Timely info instantly with the click of a button. We like being able to see all the changes to each ...

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DVP of Revenue Management

4 months ago

Verified

... Continue to add more brands to the interstation with OTA Insight. Marriott would be an awesome brand to add as their current solution is limited. ...

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General Manager

4 months ago

Verified

... Great Revenue Platform ...

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General Manager

4 months ago

Verified

... Live Shops giving you various parity models to compare with Choosing your Competitor Set Rate Changes model stating when these have been made ...

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Director of Sales

3 months ago

Verified

... Excellent ...

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Regional Director of Revenue

3 months ago

Verified

... I love the ability to have a primary and secondary set so I can monitor a good portion of the compset. I also like the ability to see my events, strategy, and rates in one place. ...

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Director of Revenue Management

4 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

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Group Revenue Manager

3 months ago

Verified

... Excellent data & fantastic support ...

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Regional Commercial Director

4 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the ...

See full review

Revenue Manager

4 months ago

Verified

... The ultimate tool for hoteliers! Easy to use, insightful, reliable... Revenue Insight will make you gain a lot of time and help you to have a better understanding of your results! From a global ...

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Principal

4 months ago

Verified

... Keep on improving! you have certaily come a long way for just a short period of time. my new favorite is Market Intelligence ...

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Demand manager

3 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line graph where you can see the highest, lowest, median and your own pricing for an entire month gives helpful ...

See full review

Revenue Manager

4 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports ...

See full review

Director of Sales & Marketing

3 months ago

Verified

... Real time solution tools for business intelligence, rate shopping to drive and grow online revenue opportunity. User friendly report helps the hotel to gain insight knowledge & business decision ...

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Account Manager

4 months ago

Verified

... The portal allows us to take important actions for commercial strategies, such as pricing, parity, competition. Charts are also important and help us understand how the market is reacting. ...

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Manager

4 months ago

Verified

... live rate comparison in brand , booking.com , expedia and other channels.able to see rate changes from last 30 days , restrictions, best flex and lowest rate ...

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Revenue Analyst

3 months ago

Verified

... Market insight allow us the review the city events and market demand, which is very useful. Rate shop function saves our time to do rate shopping manually. ...

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Regional Director of Revenue Strategy

3 months ago

Verified

... This tool really allows you to drill into all the necessary metrics to better understand your business. The ability to group various rates, segments, and room types, helps to keep data clean and ...

See full review

Corporate Director of Revenue

4 months ago

Verified

... Great Tool to shed light of high demand and heat map of the city for future yielding and opportunities. Setting forward look strategies is easier using this tool. ...

See full review

Revenue Manager

4 months ago

Verified

... Rate Shopping & Marketing Intelligence ...

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Corporate Commercial Director

4 months ago

Verified

... Simple, Intelligent and Inclusive ...

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Director of Revenue

4 months ago

Verified

... You can work on adding multiple currency options rather than the default system currency. Especially, for hotels sell in one currency and their backend system using different currency. ...

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Revenue Manager

14 months ago

Verified

... Director of Revenue ...

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Revenue Manager

14 months ago

Verified

... Good rates and very good help ...

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VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

4 months ago

Verified

... The application has progressively evolved from a rate parity and compset shopping service to today's suite of products, which include analytics and insights. This rate shop product helps resolve ...

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REVENUE MANAGER

14 months ago

Verified

... excellent tool to be able to measure and execute changes in my rates ...

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Assist Group Director of Marketing

14 months ago

Verified

... We appreciate the system's cross-functional capabilities, allowing us to delve deeper into customer behavior. This enables us to understand specific demographics, such as German tourists, by analyzing details like length of stay, lead time, room type preferences, travel group composition (couples or families), and preferred travel seasons. This granular understanding allows us to tailor ...

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4 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a ...

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Director of Revenue

14 months ago

Verified

... Lighthouse ! The platform no Commercial department should be without ! ...

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Area Group Sales Manager

14 months ago

Verified

... All segments showed when we need to review. All production showed base on segments section. It is so nice for checking ...

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Area Director of Revenue Management

14 months ago

Verified

... In my personal wish list of addition: beside This Year, Last Year, and Change data in all dashboards, it'd be great to have actuals last year, and Pick-up realized. Also, it'd be nice to have the ...

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Cluster Revenue Manager

3 months ago

Verified

... Multiple report can be generated and allows you to dig deeper into segmentation break down by day and production by company. ...

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4 months ago

Verified

... I sometimes use it to determine the demand in the area. This is extremely helpful. I also like that there is an area to idenify high demand dates due to events or conventions. ...

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Revenue Analyst

4 months ago

Verified

... Displayed information ...

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Client Relationship Manager

14 months ago

Verified

... comp set information. Revenue analysis Forecast update, able to know the tagging, and can have eye on our ids status. we can have a look for our performance ...

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Regional Revenue Analyst

14 months ago

Verified

... Rate Insight is a powerful tool that provides revenue managers with real-time, actionable data to effectively set prices and optimize room sales. It stands out for its ease of use, its simplicity in ...

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Director of Sales & Marketing

14 months ago

Verified

... Revenue Insight is one of the first tools I visit each day. The data it contains helps me to pull reports efficiently in order to forecast and manage partner relationships. In addition, the team are ...

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revenue manaager

4 months ago

Verified

... 1) increased covenience for hotels that use their own PMS rather than OPERA2) demand flow according to mice group 3) rate recommendation ...

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e-Commerce Manager

14 months ago

Verified

... The best and simplest yet complete tools for your revenue management! ...

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Revenue Manager

4 months ago

Verified

... If you could add the option to make query searches through different POS that would be amazing just like FORNOVA does for instance which grants the possibility to check the different pricing strategies in the different POS Geographics. Another thing that could prove ...

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Revenue Manager

4 months ago

Verified

... Find out others rates ...

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Revenue Manager

3 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace on a granular level. Thanks to this tool, I no longer have to spend time on pulling a bunch of reports from the PMS and on compiling further reports/spreadsheets based on those reports. I have all the required information at my fingertips. Being able to compare the current performance with any previous period, budget and forecast ...

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12 months ago

Verified

... Billing is unreliable and can be inaccurate. The customer service is very slow and the product doesn't change. New enhancements are always sold as add-ons. ...

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Revenue Manager

3 months ago

Verified

... As a hotel revenue manager, I’m always on the lookout for tools that can streamline operations and improve our bottom line, and lighthouse has exceeded my expectations in every way. We’ve been using it for several months now, and the positive impact on our revenue and overall efficiency is undeniable. One of the standout features is the intuitive dashboard, which provides a comprehensive overview of our booking ...

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Sales manager

3 months ago

Verified

... The only thing that could be improved, It would be better if there was more flexibility on creating your own custom reports ...

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RM

3 months ago

Verified

... The Dynamic tool, it just needs a few adjustments ...

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Director Of Revenue

3 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel ...

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Revenue Manager

3 months ago

Verified

... This is a very easy usable system that you can see the big picture of your business. You can make an informed decisions quickly. This platform is very valuable ...

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Revenue & Reservation Manager

3 months ago

Verified

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Revenue Manager

3 months ago

Verified

... Is good as it is, however it can get better, Kindly develop the pickup days to be customized and not limited. ...

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Revenue Manager

3 months ago

Verified

... Lighthouse excels in transforming complex data into actionable insights, enabling hotels to optimize revenue strategies effectively. Its user-friendly interface provides real-time market ...

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Assistant Revenue Manager

3 months ago

Verified

... Rate Shopping ...

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RDOS

3 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations ...

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General Manager

3 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day ...

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Area Director of Revenue

3 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Events: helps in get information on things such as expected number of attendees, distance from the hotel, URLs, etc. • Market Segments: helps me/GMs with forecasting segmentation more accurately day by day and seeing pickup week over week (or whatever comparison you want to see) • Room Type: helps me monitor premium pricing strategies • Heatmap/Pickup: owners have asked for this report as they like seeing the day by day results; breaking it out by transient & group also helps when setting pricing strategies rather than trying to guess what the 7 day pickup consisted of • Accounts ...

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Director of Sales and Marketing

3 months ago

Verified

... Taking Data Analysis to the Next Level ...

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Director of Sales

3 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is ...

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Area Director Revenue Management

3 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill into all segmentation down to a very granular level. I also find the annual summary tab within the RevPAK extremely helpful. It's great to see, BI, RMS and user forecasts ...

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Area Director of Revenue

3 months ago

Verified

... It would be helpful to have contract separated from group and transient segments. It would also be more accurate if we could correct redemption ADRs after the threshold has been met. The more redemptions the hotel has, the bigger the discrepancy in monthly ADRs. It would be nice to be able to add a rate code into the system manually instead of waiting for it to show up. When I build a new rate code or a new group is booked, I could go ahead and add it while I remember ...

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Director of Business Development

3 months ago

Verified

... I have been using Lighthouse (formerly OTA Insight) for over 15 years, and it has consistently proven to be a reliable and invaluable resource. The platform is incredibly user-friendly, always ...

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Director of Sales

3 months ago

Verified

... The ability to see what our customers specific needs are bringing to our hotels in our market, the analytics of dates of profit, and to see potential growth or loss of ADR, RevPar, and Occupancy. ...

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Director of Sales and Marketing

3 months ago

Verified

... Lighthouse User-friendly design tailored to hotel operations. Real-time data access for proactive decision making. Advanced tools to stay competitive and maintain consistency. ...

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Lecturer in RM

3 months ago

Verified

... Love the market insights, really valuable tool like that rate insights has evolved but remain similar in the view and set up love the smart compset even though there could be more clarity on the ...

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Revenue Manager

2 months ago

Verified

... Details Intelligence report that is help to take the decision. Hotel Rate Parity is very useful, and OTAs channel manager information could be added with profile. ...

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Generar Manager

2 months ago

Verified

... The KPI´s from property and compset, market demand and the search filters , graphics and daily data, adapt to multiple pax occupancy. ...

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Cluster General Manager

2 months ago

Verified

... Using lighthouse now for over 3 years and this is my go to tool first thing in the morning to understand business pickup segments room types and all vital information. Making revenue and pricing ...

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Director of Revenue Management

2 months ago

Verified

... Cross analysis different data, like GEO, Source by segment by room type, to meet the daily use of the hotel. ...

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General manager

2 months ago

Verified

... Handleing forecast ...

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General Manager

2 months ago

Verified

... Lighthouse Business Intelligence provides powerful analytics tools that offer valuable insights into our data. Their dashboards and reports are intuitive, allowing us to easily visualize trends and forecast future ...

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Director

2 months ago

Verified

... So far, nothing. I think it's an easy-to-use and understand tool, very practical and effective. The strongest competitors are listed, so I think that this comparison is enough. ...

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Director of Sales

2 months ago

Verified

... Now your competitors ...

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MANAGER

2 months ago

Verified

... all competitor prices, hotel names, daily and monthly prices, occupancy and whether hotels are full ...

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Director of Revenue Management

2 months ago

Verified

... A report showing Total Transient and Total Group OTB compared to STLY with pickup data and rates. While the Day-by-Day Market Segment report offers this at the segment level, it does not offer a total Transient or Total Group. In other reports the data is combined with both Trans and Group OTB like the RevPAK 90-day outlook and 365 outlook. Segmentation and Accounts data, when an account is not active for current year, the data is excluded for prior year. This is not a true ...

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Sales Coordinator

2 months ago

Verified

... Being able to receive rates so that I can send proposals out to potential clients. Lighthouse is very user friendly and easy to follow. ...

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General Manager

2 months ago

Verified

... Quite realtime understanding of rate comparison with competitors. Also great way to deep dive and benchmark performance by pace, segment, channel etc. The tool has been super helpful for us to drive ...

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Cluster Revenue Manager

2 months ago

Verified

... Provide real time rate shopping and future market occupancy ...

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Sales and Marketing manager

2 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy to find your daily revenue reports and pick them up for the last few days. Compare the pick-up and cancellation for the particular dates. this makes it easy to forecast ...

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Revenue Manager

2 months ago

Verified

... Lighthouse has become an indispensable tool in our efforts to optimize pricing strategies, maintain rate parity, and enhance our overall market position. Its suite of tools and features has revolutionized how we manage revenue and respond to market dynamics. What sets Lighthouse apart is its user-focused design, which transforms complex data into actionable insights, enabling us to make informed and timely decisions. The Rate Shopping feature is a standout for us. It provides accurate, real-time competitive insights that help us stay ahead in a dynamic market. By offering a clear overview of competitor pricing and market trends, it allows us to maintain a competitive edge without the need for constant manual monitoring. This tool has been instrumental in identifying pricing opportunities and strategically positioning our property in the market. Another highlight is the Business Intelligence (BI) Dashboard, which delivers comprehensive data analysis in a visually engaging and actionable format. It provides an intuitive overview of performance metrics, such as occupancy, ADR, and RevPAR, helping us quickly identify trends and areas for improvement. With these insights, we can proactively adjust strategies, such as implementing promotions during periods of low demand or optimizing pricing during peak seasons. This dashboard has significantly streamlined our decision-making process and allowed us to focus on strategic goals rather than data gathering. The Hotel Rate Parity Tool is another invaluable feature. It ensures our rates remain consistent across all distribution channels, which is crucial for building trust with our guests and partners. The tool’s ability to quickly identify and resolve discrepancies has saved us countless hours of manual effort and has significantly improved our pricing accuracy. Maintaining parity across all platforms not only boosts guest confidence but also helps in driving more direct bookings, reducing dependency on OTAs and their associated commissions. Furthermore, Lighthouse automates many time-consuming tasks, such as reporting and monitoring, freeing up our team to focus on high-value strategic activities. Its seamless integration with other systems ensures that the data we rely on is always accurate and up-to-date. The ability to customize reports and filter data for specific needs adds another layer of utility, allowing us to dive deep into the metrics that matter most to us. The platform also offers excellent support, with regular updates and new features that keep pace with industry ...

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Director of Revenue

2 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as ...

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Revenue Manager

2 months ago

Verified

... Perfect tool to help decide on important Revenue actions ...

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Director Travel Industry Sales

2 months ago

Verified

... I appreciate how user-friendly it is, making it effortless to navigate and get a quick overview of your accounts' performance over specific periods. The intuitive interface ensures you can quickly spot trends and gain insights without needing advanced technical skills. I also love how it presents data in both visual and chart formats, offering flexibility depending on your preferred way of understanding the information. The visuals are clean, impactful, and easy to interpret, while the charts provide detailed numerical data for a more in-depth analysis. This tool stands out as an exceptional analytics platform that combines functionality with simplicity, making it accessible to a wide range of users. Its ability to consolidate key metrics into a single dashboard saves time and streamlines decision-making. Whether you're tracking growth, monitoring engagement, or analyzing revenue, this dashboard makes the process seamless and enjoyable. It's hands down my favorite ...

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Revenue Manager

2 months ago

Verified

... Lighthouse experience ...

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Revenue Manager

2 months ago

Verified

... Efficient, intuitive, and reliable. It helps to streamlines operations, maximizes resources, and enhances decision-making. A must-have for modern businesses in 2024. ...

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Revenue Coordinator

2 months ago

Verified

... The Business Intelligence tool is essential to my daily workflow and has transformed how I analyze and act on data. One of my favorite features is the segment drill down, which provides a detailed breakdown of which rates are being sold the most and the total revenue generated per segment. This is invaluable for identifying patterns and optimizing our pricing strategy. The accounts section is another highlight, as it allows me to evaluate the production per account, giving me a clear picture of which partnerships are performing best and where adjustments might be needed. Within the RevPak, the Pickup and OTB tools are my go-to features for monitoring performance. They provide real-time updates, enabling me to quickly assess how business is tracking and identify any immediate actions required. The dashboards are user-friendly and visually appealing, making it easy to spot trends at a glance. I also appreciate the tool's ability to consolidate data from multiple sources, giving me a centralized view of performance metrics. This saves time and ensures decisions are backed by reliable insights ...

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Revenue Director

2 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, informed decisions. One of the standout features is the segment drilldown, which provides in-depth analytics to analyze revenue performance by segment and see which rates are selling the most. This feature, paired with the powerful ...

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Revenue Management Specialist EMEA & CIS

2 months ago

Verified

... While OTA Insight provides substantial value, smaller properties or budgets may find the subscription costs on the higher side. However, many find the investment justified by the potential revenue ...

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FOM

2 months ago

Verified

... Awesome Software! ...

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Sales Coordinator

2 months ago

Verified

... The dynamic data the app contains is insightful! This information is very helpful. I truly enjoy using the dashboard for a quick review of stats. It is true that a sales professional is only as good ...

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General Manager

2 months ago

Verified

... Being able to look at the comp set to ensure that we are priced competitively. Being able to review where we are having the most pick-up. ...

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Sales and Catering Manager

2 months ago

Verified

... To be able to include and compare the comp set to us in the segment drill down page. I am very new to lighthouse and learning as I go. Is there a tutorial we can use to help utilize the full ...

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General Manager

2 months ago

Verified

... Ease of Use and variety of tools available which makes decision making and possible changes seamless. Information provided gives me the confidence to make decisions quickly. ...

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Director of Sales

2 months ago

Verified

... Very helpful for lots of changes last year to this with change from Comfort to Quality like fruit basket turn over in Market Place. ...

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Sales Manager

2 months ago

Verified

... Accurate efficient information ...

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Director of Sales and Marketing

2 months ago

Verified

... BI provides me great insight into daily and monthly performance on a daily basis, allowing me to speak intelligently to my stakeholders on my hotel's current performance at any given time. ...

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Revenue Manager

2 months ago

Verified

... I can use the tool very easily. All the datas are mostly correct and the reporting are great. As well, the fact that we can export everything as we'd like is incredible. ...

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Corporate Revenue Manager

2 months ago

Verified

... Perhaps the option of multiple languages could be improved, but overall, the tool is complete. I would recommend it 100% ...

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Regional Director of Revenue Management

2 months ago

Verified

... Occupancy without comp rooms. Hotel-to-hotel comparison. Forecast-base displaced revenue. Fast data loading. Portfolio level control. Data inaccuracy for independent hotels. ...

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Revenue Analyst

2 months ago

Verified

... The website is very user friendly, the data is accurate, insights are all relevant and lighthouse has become a fundamental part of my day. Rate shopping allows for market intelligence a click of a ...

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Hotel Manager

2 months ago

Verified

... Rate shopping for membership discount on all platforms that allows the businesses to be more strategic with their rates in the market. ...

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Director of Marketing

2 months ago

Verified

... To improve, the dashboard could provide more detailed explanations for each section, offering clearer insights into the significance of data points and graphs. This would help users better understand the story behind the numbers and apply insights more effectively. For example, incorporating tooltips, brief descriptions, or interactive guides for each chart would add significant value. Additionally, while I haven’t yet used the forecast function, it holds considerable ...

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Director of Revenue

2 months ago

Verified

... The best BI tool I have worked with. ...

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VP Commercial Strategy

2 months ago

Verified

... Great rate shopping and market intelligence tool ...

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Portfolio Revenue Analyst

2 months ago

Verified

... The Business Intelligence product is really cool, revenue meetings are sharp and concise and has made life easier by focusing on strategy. The Business Intelligence product, particularly Lighthouse, has truly transformed the way I manage my hotel operations. One of the standout features is its ability to streamline revenue meetings, making them sharp and concise. This efficiency not only saves time but also allows my team to focus on strategic ...

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Area Director of Sales and Marketing

2 months ago

Verified

... the info is what I need to see and I do not require any additional info at this time for my position. ...

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DOS

2 months ago

Verified

... Now your competitors ...

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GM

2 months ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read and understand the reports very easy and so my team. The relation cost-benefit is fair. I appreciate that I receive the reports in excel and the file is editable, so I can play with it inserting graphics and add my own analysis for presentations and training proposes for my team. I have seen some other tools, and I can say that lighthouse is a very friendly tool. My finance team is also happy whit lighthouse because we receive the invoices always on time and never ...

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Sales Manager

2 months ago

Verified

... The forecast is highly aggressive and at times, not realistic. If data is not fully integrated or accurate, it could affect the quality of insights generated. Inconsistent or poor-quality data can lead to incorrect forecasting and misleading competitive analysis. Data models and algorithms might miss the nuances or intangible factors that influence business outcomes, leading to decisions that are too rigid or detached from the actual market dynamics. Overall, while Lighthouse BI Analytics provides powerful insights and tools for improving forecasting and competitive analysis, the platform’s complexity ...

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Sales Manager

2 months ago

Verified

... The convenience of contacting guests. Less discrepancies/ fraudlent transactions. Tipping has been maximized for our staff with digital tipping. Happier employees. ...

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Director of Revenue Management

2 months ago

Verified

... Lighthouse gives to the costumer the right data to make decisions. Is very simple the way that showing the information, with the colors and signals. any people can learn and understand the lighthouse ...

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Founder

2 months ago

Verified

... Lighthouse has become my first stop every morning...my morning coffee partner! This Business Intelligence tool gets my day started and supports me in the revenue analyst role for all of my portfolio. I am able to see high level data and then dive in to form action plans and strategies for the next 300 plus days. The support team is amazing. As a business owner, it is important to feel that my account ...

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Area Director of Revenue Management

2 months ago

Verified

... Usable and helpful data ...

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Director of Revenue

2 months ago

Verified

... Market insight, rate comparing part, search results are very beneficial. For the future dates, there are some wrong data like the hotel sold out. this can be solved ...

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Revenue

2 months ago

Verified

... This is the currrent industry leader in rate shopping intelligence. UI is fantastic, the system is flexible and responsive. This has been the perfect tool for every hotel I've worked for (a bunch!) I ...

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Founder

2 months ago

Verified

... The small business feel is dwindling some, however that is expected with a merger and growth. I wish the entire team Happy Holidays. ...

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Regional Revenue Manager

2 months ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel sheet. The reports still lack ...

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Functionality

Developing

Hoteliers often find the functionality of Lighthouse’s Business Intelligence product to be comprehensive and efficient. The software handles core tasks like booking and reporting effectively, providing users with a wide array of tools and features expected for comprehensive revenue management. It is reliable, with minimal reports of bugs or downtime, thus ensuring seamless operations for businesses of varying sizes. Users appreciate its ability to scale, supporting more properties as businesses grow. The application offers robust automation features, automating routine tasks and generating actionable reports with ease, thereby enhancing user productivity. Insights and reporting functions are highlighted as particularly strong, delivering data in an easily interpretable and actionable format, which enables hoteliers to make informed decisions. Additionally, its customization options allow for adaptable workflows and templates, catering to specific business needs and preferences. Overall, the functionality meets the diverse demands of the hospitality industry, making it a valuable asset for hoteliers looking to optimize their operations and revenue management.

Director Of Revenue

4 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed all the options that the user has and the way the layout of these has been placed and implemented also stand out and make your life easy - Almost everything can be easily ...

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VP Revenue Optimization

4 months ago

Verified

... OTA Insight provided accurate and complete pricing data that is currently necessary for the industry recovery on rate growth. Nothing further at this time. ...

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Group Revenue Manager

4 months ago

Verified

... OTA Insight has provided us with the tools to pick up issues and resolve problems with the click of a button. The latest strategy update has given invaluable insight into competitor strategy giving ...

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Manager

4 months ago

Verified

... Easy user interface for people who are not mathematically gifted or highly analytical. Able to see data so clearly and easy to download to Excel. WORTH the investment on all OTA applications. ...

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General Manager

4 months ago

Verified

... We like the overall view of our competitors and the ability to customize views and reports. Timely info instantly with the click of a button. We like being able to see all the changes to each ...

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DVP of Revenue Management

4 months ago

Verified

... OTA Insight continues to be a fantastic product and constantly evolving. Their website is fast and easy to use. - Real time unlimited shopping is fantastic. - Room type shopping/mapping is ...

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General Manager

4 months ago

Verified

... It is very simple and easy to use, and gives you a direct information on what your competitors are selling currently and in the future dates. It gives the hotel the right information to strategize ...

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General Manager

4 months ago

Verified

... Intelligence is KEY ...

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Director of Sales

3 months ago

Verified

... Saves alot of time and guesswork for the hotel. It's helpful to have competitors rates sent to you without having to look them up. ...

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Regional Director of Revenue

3 months ago

Verified

... I love the ability to have a primary and secondary set so I can monitor a good portion of the compset. I also like the ability to see my events, strategy, and rates in one place. ...

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Revenue Manager

14 months ago

Verified

... The instant desired Data The easy extracting in Excel format The functionality and different platforms available The demand metrics ...

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Director of Revenue Management

4 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

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Group Revenue Manager

3 months ago

Verified

... I have been using the OTA Insight products for more than 5 years. We use the rate shopping, parity, and market intelligence dashboards on a daily basis (at least once per day!). The data provided is extremely useful for verifying city demand, and competitor pricing, across the various channels and devices. The information helps tremendously with monitoring ...

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Regional Commercial Director

4 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the ...

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Revenue Manager

4 months ago

Verified

... The ultimate tool for hoteliers! Easy to use, insightful, reliable... Revenue Insight will make you gain a lot of time and help you to have a better understanding of your results! From a global ...

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Principal

4 months ago

Verified

... Revenue managment made eazy. ...

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Demand manager

3 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to ...

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Revenue Manager

4 months ago

Verified

... A tool that is simple and easy to read but powerful insights provided. ...

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Revenue Analyst

4 months ago

Verified

... we can analysis all the competitor price, so we can choose the right Strategy, determine set the price to other. ...

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Revenue Manager

3 months ago

Verified

... - perfect tool to analyse the expired month, as pms is not providing such detailed information - clear overwiew for rate shopping ...

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Revenue Manager

4 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports ...

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Director Of Revenue

4 months ago

Verified

... Able to pull accurate production numbers reports easily, and export to Excel. Dashboard is very easy to navigate and choose your reference points. ...

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Director of Sales & Marketing

3 months ago

Verified

... Real time solution tools for business intelligence, rate shopping to drive and grow online revenue opportunity. User friendly report helps the hotel to gain insight knowledge & business decision ...

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Account Manager

4 months ago

Verified

... The portal allows us to take important actions for commercial strategies, such as pricing, parity, competition. Charts are also important and help us understand how the market is reacting. ...

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Manager

4 months ago

Verified

... live rate comparison in brand , booking.com , expedia and other channels.able to see rate changes from last 30 days , restrictions, best flex and lowest rate ...

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Project Revenue Manager

4 months ago

Verified

... Excellent Performance and very Dynamic tool ...

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Senior Director, Revenue Management – Hong Kong, Macau, Taiwan, South & West China

3 months ago

Verified

... Revenue Insight is Very flexible dashboards with many customizable components that users can adjust to what they want to see ...

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Director of Commercial Sales

4 months ago

Verified

... At the moment all the functions provided seems are sufficient at my level of usage. If we could view a longer lead time for Market Demand. Currently only up to 6 weeks. ...

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Revenue Analyst

3 months ago

Verified

... Overall the tool is very useful for daily market review. ...

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Head of Strategy & Development

4 months ago

Verified

... It allowed us to save valuable time in analyzing our performance with a group perspective. We don't use anymore the reports from our PMS because all of its data is perfectly compiled and presented in ...

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Regional Director of Revenue Strategy

3 months ago

Verified

... This tool really allows you to drill into all the necessary metrics to better understand your business. The ability to group various rates, segments, and room types, helps to keep data clean and ...

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Revenue Manager

4 months ago

Verified

... Rate Shopping & Marketing Intelligence ...

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Corporate Commercial Director

4 months ago

Verified

... The new name resembles best description to the solution, being a lighthouse giving the direction to all ships where is land, not only in theory, but Lighthouse also (formerly OTA Insight) solution provides, Macro, Micro and granular insights of the day-to-day revenue operations, daily macro views for groups and chains, and insightful information of trends, pulse and strategies, that can help take faster decisions, and actionable insights. Lighthouse (formerly OTA Insight) stands out as a truly transformative tool that has revolutionized our approach to revenue strategy. Actionable Market Insights at Our Fingertips: Lighthouse has provided us with an unparalleled level of market visibility. With real-time data and insights into demand ...

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Director of Revenue

4 months ago

Verified

... Advanced reports with one click ...

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Revenue Manager

14 months ago

Verified

... Suggest to have average length of stay number for the total in the revenue insight function, not only just the total for each length of stay booking ...

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Revenue Manager

14 months ago

Verified

... I like when it show all possible 3rd parties showing the rates on online channels and which sites leaking teh rates ...

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VP, Revenue Management & Distribution, Noble House Hotels & Resorts`

4 months ago

Verified

... Great suite of products that aids with strategy ...

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Revenue Manager

14 months ago

Verified

... Easy and friendly use. Colour visibility giving quick summary of rate position in the current market. quick summary of daily rate changes and updates within the market ...

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REVENUE MANAGER

14 months ago

Verified

... excellent tool to be able to measure and execute changes in my rates ...

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Revenue Manager

14 months ago

Verified

... Revenue Insight helped me a lot in reviewing the business trend with so much time efficiency so the decision can be made very fast. ...

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Assist Group Director of Marketing

14 months ago

Verified

... We appreciate the system's cross-functional capabilities, allowing us to delve deeper into customer behavior. This enables us to understand specific demographics, such as German tourists, by ...

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4 months ago

Verified

... Market Intelligence & Rate Shopping. This gives us an understanding of market trends and price running in the market. This helps us decide the strategies . Also helps us whenever we are doing a Forecast . It also helps us to customize the segment based on our business. It is not necessary to follow a certain pattern that everyone does . Business intelligence helps us to understand the business in every aspect nationality-wise, segment-wise, room type, etc. It also gives us dynamic ...

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Chief Marketing Officer for Katathani Collection

4 months ago

Verified

... It's intelligent. ...

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Director of Revenue

14 months ago

Verified

... Live data , interfaced with PMS, Market intelligence , the detail of the deep data dive , being able to load budgets and forecasts. All data in one place. Great tool for commercial review meetings ...

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Area Group Sales Manager

14 months ago

Verified

... Quick production checked ...

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Group RM Director

14 months ago

Verified

... I can quicly see the compset rate variations and promotion strategy and also see the evolution and trends for my bookings ...

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Area Director of Revenue Management

14 months ago

Verified

... Very user friendly, fast and intuitive tool. It gives you the answers you need in a matter of seconds, taking away the old reporting heavy lifting. The dimentions available are Segmentation, Rate Code, Travel Agent, Booking Window, Day of Week, Room Type, Length of Stay, Company, Source Profile, Guest Country, Source Code and Origin / Channel. You can filter multiple ...

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Cluster Revenue Manager

3 months ago

Verified

... Multiple report can be generated and allows you to dig deeper into segmentation break down by day and production by company. ...

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Diretora de Vendas

14 months ago

Verified

... I like the functionality and practicality of the system in easily presenting hotel performance data. The reports are very functional. ...

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4 months ago

Verified

... I sometimes use it to determine the demand in the area. This is extremely helpful. I also like that there is an area to idenify high demand dates due to events or conventions. ...

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Revenue Analyst

4 months ago

Verified

... In lighthouse, I can have insight about business, I can quickly find the needed information when do not need to spend much time in manually deal with big database. ...

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Revenue Manager

3 months ago

Verified

... it's easy to managed and user friendly. it's easier to analyse data and save more time to run reports on PMS. ...

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Area Director of Revenue

14 months ago

Verified

... Great system that covers all the bases. ...

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Client Relationship Manager

14 months ago

Verified

... It helps to analysis the revenue and status of the com set and the future forecast ...

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Regional Revenue Analyst

14 months ago

Verified

... Comprehensive BI Tools ...

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Director of Sales & Marketing

14 months ago

Verified

... Efficient Reporting ...

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revenue manaager

4 months ago

Verified

... 1) it is very helpful to my job with rate shopping and market insight.2) easy to compare hotel room rate 3)easy to understand demand flow ...

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e-Commerce Manager

14 months ago

Verified

... - The filter function in Revenue Insight, where we can go to production per segment, accounts, company etc by booking window and also the cancellation detail.- The Market Insight (rate) that can help ...

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Revenue Manager

4 months ago

Verified

... The option to make a deep dive through the Brand.com websites with different options for Loyalty Programs for properties, AAA, Senior, Government, etc. and the option to have more than just a primary compset and being able to have a secondary ...

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Revenue Manager

4 months ago

Verified

... Find out others rates ...

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Revenue Manager

3 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace ...

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12 months ago

Verified

... Billing is unreliable and can be inaccurate. The customer service is very slow and the product doesn't change. New enhancements are always sold as add-ons. ...

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Revenue Manager

3 months ago

Verified

... Rates on some hotels websites are not correctly reported. Always to you have to check or reformula on the reports that program provides. ighthouse has been a fantastic addition to our hotel ...

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Sales manager

3 months ago

Verified

... The tool has helped us analyze the market, with very helpful reports, and it allowed us to focus in specific areas to increase our sales. Also, it was very important on tracking parity issues. ...

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Revenue Manager

3 months ago

Verified

... If possible to add the average of the total length of stay (not just the production) or alternatively showing total booking vs room night to be able to calculate manually the average LOS. Compare ...

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RM

3 months ago

Verified

... The ease of navigation and the rate update are fantastic. "The ease with which we can view our segments and the competition's performance is excellent." ...

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Director Of Revenue

3 months ago

Verified

... The Lighthouse Rate Shopping module stands out for its efficiency and swiftness, especially in offering a direct comparison of market occupancy over days, alongside detailed analytics for hotel occupancy and rate trends. This feature, enriched by insights into the meal plan and room type specifics, adds clarity to rate comparisons and strengthens business intelligence on competitive offerings. The platform’s dashboard provides a visually engaging and comprehensive ...

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Revenue Manager

3 months ago

Verified

... Would like to see pace from same time last year on the Day by Day section of Lighthouse BI (if possible). ...

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Revenue & Reservation Manager

3 months ago

Verified

... Fast and clear reports, very good graphic design facilitating quick analysis of sales; good possibilities of analyzing various factors and looking at your object from different angles. Very fast ...

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Director of Revenue & Strategy

3 months ago

Verified

... It is user-friendly and easy to analyze data. It's a Ttime-saving tool that is effective. Rate frequency and flexibility is excellent. ...

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Revenue Manager

3 months ago

Verified

... Is good as it is, however it can get better, Kindly develop the pickup days to be customized and not limited. ...

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Revenue Manager

3 months ago

Verified

... While Lighthouse delivers an exceptional desktop experience, enhancing the mobile functionality would make it even more versatile. A more robust mobile interface could allow users to manage revenue ...

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Assistant Revenue Manager

3 months ago

Verified

... Rate Shopping ...

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RDOS

3 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations ...

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General Manager

3 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day ...

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Area Director of Revenue

3 months ago

Verified

... • Property Details: helps give a quick recap of the bigger items hotels use when setting up strategies instead of having to hop into systems to see where things like discounts or room type premiums are set at • Event ...

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Director of Sales and Marketing

3 months ago

Verified

... Taking Data Analysis to the Next Level ...

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Director of Sales

3 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is accurate and fast. I also enjoy the segmentation ...

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Area Director Revenue Management

3 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill ...

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Area Director of Sales

3 months ago

Verified

... I love the dynamics and full functionality of the reports light house offers. One of my favorite reports is the segment drill down that allows me to see all of my bookings for any specified time ...

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Area Director of Revenue

3 months ago

Verified

... It would be helpful to have contract separated from group and transient segments. It would also be more accurate if we could correct redemption ADRs after the threshold has been met. The more ...

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Director of Business Development

3 months ago

Verified

... Reliable and User-Friendly Tool for Strategic Decision-Making ...

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Director of Sales

3 months ago

Verified

... I feel it gives a great overview of our hotel, and where we are succeeding and needs for improvement for our area. ...

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Director of Sales and Marketing

3 months ago

Verified

... Lighthouse User-friendly design tailored to hotel operations. Real-time data access for proactive decision making. Advanced tools to stay competitive and maintain consistency. ...

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Lecturer in RM

3 months ago

Verified

... The Market demand insights could be more detailled - leisure / business the events are not always very relevant, we could categorize the events into high impacts / low impacts. ...

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Revenue Manager

2 months ago

Verified

... Details Intelligence report ...

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Generar Manager

2 months ago

Verified

... The KPI´s from property and compset, market demand and the search filters , graphics and daily data, adapt to multiple pax occupancy. ...

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Cluster General Manager

2 months ago

Verified

... SUPER EFFICIENT SUPER EASY TO USE MAKES BUSINESS DECISIONS A BREEZE ...

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Director of Revenue Management

2 months ago

Verified

... Cross analysis different data, like GEO, Source by segment by room type, to meet the daily use of the hotel. ...

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General manager

2 months ago

Verified

... Handleing forecast ...

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Director

2 months ago

Verified

... So far, nothing. I think it's an easy-to-use and understand tool, very practical and effective. The strongest competitors are listed, so I think that this comparison is enough. ...

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Director of Sales

2 months ago

Verified

... Now the market you are in. What is your rate in comparison. How is everyone preforming. Lead or be lead. ...

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MANAGER

2 months ago

Verified

... precise and detailed ...

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Director of Revenue Management

2 months ago

Verified

... RevPAK #data , #reports, #analytics, #insight. Day by Day Market Segment #forecast. These reports allow me to forecast and analyse what has booked, where and what rate plans. Use the RevPAK report in weekly revenue meeting. Review online. Rates and Events reports allows me to quickly shop rates or verify new events in market that may be driving demand. Having the ability to customize ...

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Revenue Manager

2 months ago

Verified

... The Lighthouse BI module is extremely user-friendly and only shows the relevant data . Love it. Specially Heat map is extremely helpful. ...

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Sales Coordinator

2 months ago

Verified

... Being able to receive rates so that I can send proposals out to potential clients. Lighthouse is very user friendly and easy to follow. ...

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General Manager

2 months ago

Verified

... Quite realtime understanding of rate comparison with competitors. Also great way to deep dive and benchmark performance by pace, segment, channel etc. The tool has been super helpful for us to drive ...

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Cluster Revenue Manager

2 months ago

Verified

... 1. Real time rate of Comp set. 2. Provide market occupancy of future dates. 3. Help for Revenue meeting regarding the data's (i.e. Marker Segments / GEO performance etc.). ...

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Sales and Marketing manager

2 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy ...

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Revenue Manager

2 months ago

Verified

... Efficient and Insightful Rate Management with Lighthouse ...

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Director of Revenue

2 months ago

Verified

... They nailed it!!! The #dashboard is really well made, overall intuitive and provide good snapshot information in one place. #data are fed directly in a timely manner. the #reports can be exported as ...

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Revenue Manager

2 months ago

Verified

... I am happy to have a tool with so much relevant information within one website. The different tabs and reports which can be pulled help me and my colleague to make the best decisions. The statistics are great and the variety ...

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Director Travel Industry Sales

2 months ago

Verified

... I appreciate how user-friendly it is, making it effortless to navigate and get a quick overview of your accounts' performance over specific periods. The intuitive interface ensures you can quickly spot trends and gain insights without needing advanced technical skills. I also love how it presents data in both visual ...

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Revenue Manager

2 months ago

Verified

... Amazing rate parity check system, very easy and intuitive to check rate parity. Easy to manage compset and a very quick and fast way of updating compset; also, very important tool to check demand ...

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Revenue Coordinator

2 months ago

Verified

... The Business Intelligence tool is essential to my daily workflow and has transformed how I analyze and act on data. One of my favorite features is the segment drill down, which provides a detailed breakdown of which rates are being sold the most and the total revenue generated per segment. This is invaluable for identifying patterns and optimizing our pricing strategy. The accounts section is another highlight, as it allows me to evaluate the production ...

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Revenue Director

2 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, ...

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Revenue Management Specialist EMEA & CIS

2 months ago

Verified

... OTA Insight is a leading revenue management platform specifically designed for the hospitality industry, providing hotels and accommodation providers with advanced data analytics and market intelligence to drive informed decision-making. As the competitive landscape of hospitality continues to evolve, OTA Insight stands out as a vital tool for optimizing pricing and maximizing revenue.OTA Insight excels in delivering in-depth analytics focused on pricing, occupancy rates, and revenue. With real-time dashboards, users can easily track performance metrics and gain insights that underpin strategic decisions.The platform compiles extensive data about market trends, competitive pricing, and consumer behavior. This feature enables hoteliers to understand their position in the market and make agile pricing adjustments based on competitor activities.OTA Insight provides detailed ...

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Sales Manager

2 months ago

Verified

... It has a nice interface that is really easy to use and navigate. It provides valuable data and insights and combines it with an user friendly experience. ...

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FOM

2 months ago

Verified

... I really like how easy this software is to use and how user friendly it was to learn. I think anyone could use this software and their property will definitely benefit from using this program. I love when using the rate management tools within this software how easy it is to change ...

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Sales Coordinator

2 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second time, because I am not able to use the system to its full capacity. I will use it for reviewing ...

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General Manager

2 months ago

Verified

... Having more training sessions that help to navigate the system for managers that don't use it on a daily basis. This would help them better understand the concept and how to find what would be useful ...

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Sales and Catering Manager

2 months ago

Verified

... Year to Year Comparison ...

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General Manager

2 months ago

Verified

... Ease of Use and variety of tools available which makes decision making and possible changes seamless. Information provided gives me the confidence to make decisions quickly. ...

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Director of Sales

2 months ago

Verified

... Like the year over year comparison from last year at this time to now for been here year in August so I can get better vision on need to do ...

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Revenue Manager

2 months ago

Verified

... It would be more convenient to have the ability to customize date ranges and pick up ranges on business intelligence section - right now the options are limited to "yesterday," "3-days", "7-days", ...

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Sales Manager

2 months ago

Verified

... We use lighthouse daily to work with our Revenue management company for suggested group rates and Corporate negotiated rate structure. ...

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Director of Sales and Marketing

2 months ago

Verified

... A more robust 90-day outlook would provide further assistance in understanding upcoming trends in the market and our hotel specifically. ...

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Revenue Manager

2 months ago

Verified

... I can use the tool very easily. All the datas are mostly correct and the reporting are great. As well, the fact that we can export everything as we'd like is incredible. ...

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Director of Sales

2 months ago

Verified

... Great and quick! ...

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Regional Director of Revenue Management

2 months ago

Verified

... Occupancy without comp rooms. Hotel-to-hotel comparison. Forecast-base displaced revenue. Fast data loading. Portfolio level control. Data inaccuracy for independent hotels. ...

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Revenue Analyst

2 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and waiting for the rates to be shopped. Being able to sort through months on the bookings page and keep the same booking period without it disappearing. Having additional ...

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Hotel Manager

2 months ago

Verified

... Must have tool for any accommodation business ...

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Regional Director of Sales and Marketing

2 months ago

Verified

... Great product to use on the corporate level to see property data. ...

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Director of Marketing

2 months ago

Verified

... This dashboard has been an indispensable tool for me as a digital marketer, offering a seamless way to analyze top source markets and tailor strategies to different times of the year. Its intuitive interface, coupled with visually engaging chart and graph, simplifies even the most complex performance metrics. By providing clear insights into market trends, and campaign ...

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Director of Revenue

2 months ago

Verified

... The segmentation drilldown is a great tool that allows you to filter exactly what metrics you are looking for. It also provides previous year's information to compare. ...

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VP Commercial Strategy

2 months ago

Verified

... We're using Lighthouse in all our properties and the user interface is extremely easy to navigate. It provides great insights across various channels, room types, rate plans, length of stay and meal ...

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Portfolio Revenue Analyst

2 months ago

Verified

... Great for Deep-diving ...

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REVENUE MANAGER

2 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They ...

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Area Director of Sales and Marketing

2 months ago

Verified

... Instant stats for all companies that use us that have a code. Easy to see who is the leader in production. ...

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DOS

2 months ago

Verified

... Now the market you are in. What is your rate in comparison. How is everyone preforming. Lead or be lead ...

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GM

2 months ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read and understand the reports very easy and so my team. The relation cost-benefit is fair. I appreciate that I receive the reports in excel and the file is editable ...

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Sales Manager

2 months ago

Verified

... Forecasting vs. competitors ...

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Founder

2 months ago

Verified

... I appreciated the consistent efforts to add more flexibility on the platform. I would love to see more group data (group names, cut off information etc) ...

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Area Director of Revenue Management

2 months ago

Verified

... Being just outside of a downtown market this product has been invaluable to making pricing decisions. We are able to see when the demand from a downtown event is pushing out far enough for us to ...

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Managing Partner

2 months ago

Verified

... I always appreciate new ideas when it comes to advertising, online presence, etc. Not just with the OTAs, but all across the board. ...

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Director of Revenue

2 months ago

Verified

... duration of rate refreshment should be more quickly. I like the reports of Business intellingence. If there is more about segmentation, it would be nice. ...

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Founder

2 months ago

Verified

... I truly appreciate the platform and the ability to look at the same data among our multiple brands. AJ is also amazing and provides incredible support. ...

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Regional Revenue Manager

2 months ago

Verified

... The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping ...

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User Interface

Functional

Hoteliers often praise Lighthouse’s Business Intelligence product for its intuitive and user-friendly interface. The interface design is described as modern and visually appealing, making it easy for first-time users to navigate without extensive training. Users appreciate the clarity with which data and reports are presented, allowing them to quickly understand complex information. The product provides a high level of customizability, enabling users to personalize dashboards and settings to meet their specific needs. However, some users have noted that further improvements could be made in terms of responsiveness and flexibility in display settings. Overall, the interface is commended for its logical organization and ease of use, contributing to a positive user experience.

Director Of Revenue

4 months ago

Verified

... - It is by far the best rate shopping tool I have ever used - As a revenue person in the past I always had information which I had to find from other sources or tools but with OTA Insight I can get anything I want from the same source/tool - Very accurate and exactly to the point - The way they have designed ...

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Group Revenue Manager

4 months ago

Verified

... OTA Insight has provided us with the tools to pick up issues and resolve problems with the click of a button. The latest strategy update has given invaluable insight into competitor strategy giving ...

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Manager

4 months ago

Verified

... I would love to see post code data be extracted from the PMS and shown on the portal. Besides this I truly can't think of anything else to improve. ...

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General Manager

4 months ago

Verified

... We like the overall view of our competitors and the ability to customize views and reports. Timely info instantly with the click of a button. We like being able to see all the changes to each ...

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DVP of Revenue Management

4 months ago

Verified

... OTA Insight continues to be a fantastic product and constantly evolving. Their website is fast and easy to use. - Real time unlimited shopping is fantastic. - Room type shopping/mapping is ...

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Director of Revenue Management

4 months ago

Verified

... OTA Insight shops real rates, in real time for multiple comp sets (geographic, Luxury, scope -group or casino).... And the flexibility of changing comp sets with relevant data such as jotting ...

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Group Revenue Manager

3 months ago

Verified

... Multiple competitor sets would allow for competitor viewing by day of the week and season. Increase the range of hotel booking engines that can be shopped. ...

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Regional Commercial Director

4 months ago

Verified

... Simplicity of the user experience, depth of data, personalization of the reports and insights you need to get for Revenue Insight. Rate Insight the ability to shop immediately and accuracy of the ...

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Principal

4 months ago

Verified

... In the past 6 years OTA Insight has developed and expanded their offering to a level that Its the first thing that I review every morning before any other report. ...

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Demand manager

3 months ago

Verified

... Various ways to compare your rate to compset and customizable metrics - for example color coding if 30% above comp set show red vs another hotel where 10% above comp set can show red. In addition to the calendar view, the line ...

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Revenue Manager

4 months ago

Verified

... A tool that is simple and easy to read but powerful insights provided. ...

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Revenue Manager

3 months ago

Verified

... - perfect tool to analyse the expired month, as pms is not providing such detailed information - clear overwiew for rate shopping ...

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Revenue Manager

4 months ago

Verified

... Rate Shopping and Rate parity are accurate and assist in pricing strategy within the comp-set , Moreover the Business intelligence tool is giving an indicator to the market condition and the reports , analytics , Graph ...

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Director Of Revenue

4 months ago

Verified

... Able to pull accurate production numbers reports easily, and export to Excel. Dashboard is very easy to navigate and choose your reference points. ...

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Account Manager

4 months ago

Verified

... There are many icons (figures) that could have practical captions so that we can better understand the meaning. Some are obvious, but for example ARROWS, UNDERLINES, RED AND GREEN. ...

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Project Revenue Manager

4 months ago

Verified

... Excellent Performance and very Dynamic tool ...

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Head of Strategy & Development

4 months ago

Verified

... OTA Insight could improve the date pick-up in the group view, which is currently limited to only a full month.It could also allow the analytsis of others types of revenue, such as breakfast ...

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Regional Director of Revenue Strategy

3 months ago

Verified

... This tool really allows you to drill into all the necessary metrics to better understand your business. The ability to group various rates, segments, and room types, helps to keep data clean and ...

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Corporate Commercial Director

4 months ago

Verified

... The new name resembles best description to the solution, being a lighthouse giving the direction to all ships where is land, not only in theory, but Lighthouse also (formerly OTA Insight) solution provides, Macro, Micro and granular insights of the day-to-day revenue operations, daily macro views for groups and chains, and insightful information of trends, pulse and strategies, that can help take faster decisions, and actionable insights. Lighthouse (formerly OTA Insight) stands out as a truly transformative tool that has revolutionized our approach to revenue strategy. Actionable Market Insights at Our Fingertips: Lighthouse has provided us with an unparalleled level of market visibility. With real-time data and insights into demand, competitor pricing, and booking trends, we are no longer operating in the dark. We can now make informed decisions about pricing, promotions, and distribution strategies, knowing that we are basing our decisions on solid data and analytics. Revenue Optimization: A Game-Changer Lighthouse's revenue optimization tools have been a game-changer for our hotels. The platform's rate shopping capabilities, revenue forecasting tools, and demand-based pricing recommendations have helped us identify and capitalize on revenue opportunities that we may have missed in the past. As a result, we have seen a significant increase in our revenue per available room (RevPAR) and overall profitability. Enhanced Distribution Strategy: Reaching the Right Guests Lighthouse has provided us with invaluable insights into our distribution channels, enabling us to optimize our channel mix and maximize revenue from each channel. The platform's real-time distribution intelligence has helped us identify underperforming channels and make informed decisions about channel partnerships. We are now reaching the right guests at the right time, resulting in increased bookings and revenue. Improved Customer Segmentation: Tailored Marketing for SuccessLighthouse's data analytics have helped us gain a deeper understanding of our customer base. We can now identify key segments and tailor marketing campaigns accordingly. This targeted approach has enhanced customer acquisition, retention, and overall profitability. Data-Driven Decision Making: Confidence in Our StrategiesLighthouse has centralized and analyzed hotels data from various sources, providing us with a single source of truth for revenue management decisions. This unified view of hotels data has eliminated silos and facilitated informed decision-making across all departments. We are no longer making decisions based on gut feelings or guesswork; we are now making data-driven decisions that are driving revenue growth. A True Partnership with Lighthouse Lighthouse is not just a software solution; it is a true partnership. The platform's dedicated support team is always available to answer our questions and provide assistance. We feel confident that we have a partner in our success, and we are grateful for their ongoing support.Our Recommendation: An Essential Tool for Hotelier ...

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Revenue Manager

14 months ago

Verified

... Easy and friendly use. Colour visibility giving quick summary of rate position in the current market. quick summary of daily rate changes and updates within the market ...

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REVENUE MANAGER

14 months ago

Verified

... how friendly and easy to use the platform is, a very complete tool and it integrates very well with OPERA ...

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Assist Group Director of Marketing

14 months ago

Verified

... Firstly, the pace report should include more support data, such as the specific insights used for data analysis and whether the system incorporates other trends and insights for improved forecasting accuracy, beyond relying solely on historical data. By expanding the scope of pace reports beyond historical data, businesses can gain deeper insights into future trends, make data-driven decisions, and ultimately achieve their strategic goals. Secondly, the travel agent segment ...

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4 months ago

Verified

... Not much, but I have a suggestion while exporting the reports in Excel when we select for a year. It will be nice if the reports group it also month, especially for Business intelligence.This will ...

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Chief Marketing Officer for Katathani Collection

4 months ago

Verified

... Lighthouse is an excellent analytical system. It helps to digest our data and a give very insightful dashboard which we could not have before. ...

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Director of Revenue

14 months ago

Verified

... Live data , interfaced with PMS, Market intelligence , the detail of the deep data dive , being able to load budgets and forecasts. All data in one place. Great tool for commercial review meetings ...

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Area Group Sales Manager

14 months ago

Verified

... All segments showed when we need to review. All production showed base on segments section. It is so nice for checking ...

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Group RM Director

14 months ago

Verified

... Easy to visualize basic data and see competitors prices ...

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Area Director of Revenue Management

14 months ago

Verified

... Very user friendly, fast and intuitive tool. It gives you the answers you need in a matter of seconds, taking away the old reporting heavy lifting. The dimentions available are Segmentation, Rate Code, Travel Agent, Booking Window, Day of Week, Room Type, Length of Stay, Company, Source Profile, Guest Country, Source Code and Origin / Channel. You can filter ...

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4 months ago

Verified

... I sometimes use it to determine the demand in the area. This is extremely helpful. I also like that there is an area to idenify high demand dates due to events or conventions. ...

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Revenue Analyst

4 months ago

Verified

... If you guys can improve to have selections that allow user can click, it would be much better than. For example, In the breakdown for travel agents, I want to choose some accounts to see their ...

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Area Director of Revenue

14 months ago

Verified

... Love the ease of Lighthouse as a platform for all of the systems used in revenue management. Easily can toggle between properties and different reporting. ...

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Regional Revenue Analyst

14 months ago

Verified

... Rate Insight is a powerful tool that provides revenue managers with real-time, actionable data to effectively set prices and optimize room sales. It stands out for its ease of use, its simplicity in ...

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Regional Director of RM

14 months ago

Verified

... Great tool! ...

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Director, Revenue

14 months ago

Verified

... I am truly impressed with the dashboard, analytics insights, and graph chart in the Business Intelligence reports. The data for Rate Shopping compset compare, Market Intelligence, and Hotel Rate ...

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Revenue Manager

4 months ago

Verified

... Better charting on changes in pattern for compset rates.You could make set up of ideas connection better and more direct. ...

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Revenue Manager

3 months ago

Verified

... Business Intelligence arranges the PMS data in a very convenient format saving time for analysis. What I appreciate the most is the multiple filtering options enabling me to evaluate pick-up and pace ...

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RM

3 months ago

Verified

... The ease of navigation and the rate update are fantastic. "The ease with which we can view our segments and the competition's performance is excellent." ...

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Director Of Revenue

3 months ago

Verified

... I would appreciate having the list of hotels included in the Market occupancy so I can validate the relevance to my property. The date selection on the rate shopping (table) would be great to select from a specific date to another date rather than having the whole ...

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Revenue Manager

3 months ago

Verified

... This is a very easy usable system that you can see the big picture of your business. You can make an informed decisions quickly. This platform is very valuable ...

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Revenue Manager

3 months ago

Verified

... Is good as it is, however it can get better, Kindly develop the pickup days to be customized and not limited. ...

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RDOS

3 months ago

Verified

... For someone who loves data and numbers, this makes my job very easy when covering a variety of hotels in different markets and within different brands. Very easy to review upcoming reservations ...

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General Manager

3 months ago

Verified

... I like how easy the platform is to use. I am able to quickly look at the Snapshot, which allows me to have good insight when forecasting. Day by day also allows me to accurately forecast each day ...

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Area Director of Revenue

3 months ago

Verified

... • Events: would be better if they were able to incorporate more local information from colleges/universities, convention & visitor bureaus, nearby venues (i.e. concerts or sporting events) • Rate Shops: brand.com should be the main one offered to hotels rather than booking.com; would also be nice to have up to 8 competitors • Forecast: For our management company, our locked forecast at the start of the month was being imported in one lump sum for each month instead of what it was day by day. It would be great to have the day by day numbers loaded and updated at the end of the week with each lock. It would help utilizing the RevPAK’s 90 Day Outlook tab more efficient when trying to see how the hotel is doing to forecast as well as budget (which I believe is entered day by day – should be if it isn’t). • There are some things that can be found under multiple ...

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Director of Sales and Marketing

3 months ago

Verified

... Taking Data Analysis to the Next Level ...

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Director of Sales

3 months ago

Verified

... I really enjoy using the rate shops feature. It shows me compset rates and helps when I am quoting group business. It gives me market data and intelligence when I am quoting rates. The data is accurate and fast. I also enjoy the segmentation drilldown and that it shows how many rooms produced in each segment and the rate. This helps with my reporting I need to complete each week and also helps with watching to see if there are new account ...

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Area Director Revenue Management

3 months ago

Verified

... My favorite analytics tool within BI is the segmentation drill down. This tool easily allows the user to gain insight into pace/OTB data for a particular snapshot in time and allows the user to drill into all segmentation down to a very granular level. I also find the annual summary tab ...

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Area Director of Revenue

3 months ago

Verified

... Useful tool / Easy to use ...

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Lecturer in RM

3 months ago

Verified

... Love the market insights, really valuable tool like that rate insights has evolved but remain similar in the view and set up love the smart compset even though there could be more clarity on the ...

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Generar Manager

2 months ago

Verified

... The KPI´s from property and compset, market demand and the search filters , graphics and daily data, adapt to multiple pax occupancy. ...

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Cluster General Manager

2 months ago

Verified

... SUPER EFFICIENT SUPER EASY TO USE MAKES BUSINESS DECISIONS A BREEZE ...

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General manager

2 months ago

Verified

... Have a simpler survey. figure out why our on the books numbers never match. Have a happy holiday season, Thank you ...

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Director

2 months ago

Verified

... So far, nothing. I think it's an easy-to-use and understand tool, very practical and effective. The strongest competitors are listed, so I think that this comparison is enough. ...

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Director of Sales

2 months ago

Verified

... Nothing comes to mind at the moment, just Keep doing what you are doing. we appreciated all that data provided. ...

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MANAGER

2 months ago

Verified

... price for 1 person, put prices by brand and nothing else everything is perfect on my side. Except put in French. ...

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Director of Revenue Management

2 months ago

Verified

... Business Intelligence offers great insight of our data regarding what is booking and where it is booking. Rate Shopping abilities to quickly shop rates and see events across various products allows ...

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Sales Coordinator

2 months ago

Verified

... Sometimes I find that the accuracy of the rate is not correct and makes it difficult when I propose a rate and find that it was either way too low or too high. ...

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Sales and Marketing manager

2 months ago

Verified

... I like the possibility of making different ways of rate shopping when it's suitable for our hotel. The interface is pretty usable for finding the necessary information. In the revenue part, it's easy ...

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Director of Revenue

2 months ago

Verified

... Perhaps more ability to move the display such as the column order and th ability to chose the coumn to display or not. Also in some of the BI products will be good as well to provide ssome #graphs or ...

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Revenue Manager

2 months ago

Verified

... I am happy to have a tool with so much relevant information within one website. The different tabs and reports which can be pulled help me and my colleague to make the best decisions. The statistics ...

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Director Travel Industry Sales

2 months ago

Verified

... I appreciate how user-friendly it is, making it effortless to navigate and get a quick overview of your accounts' performance over specific periods. The intuitive interface ensures you can quickly spot trends and gain insights without needing advanced technical skills. I also love how it presents data in both visual and chart formats, offering flexibility depending on your preferred way of understanding the information. The visuals are clean ...

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Revenue Manager

2 months ago

Verified

... difficult to see more nights parity, as well as Expedia channel-more training about room types mapping, which is crucial to keep parity with compset room types. ...

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Revenue Coordinator

2 months ago

Verified

... While the tool already meets most of my needs, there’s always room for improvement. Adding more advanced filtering options would make it even more versatile. For example, the ability to create ...

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Revenue Director

2 months ago

Verified

... The Business Intelligence tool has completely revolutionized how I approach revenue management. Its seamless integration with our PMS ensures real-time accuracy, which is essential for making quick, informed decisions. One of the standout features is the segment drilldown, which provides in-depth analytics to analyze revenue performance by segment and see which rates are selling the most. This feature, paired with the powerful charts and graphs, allows me to visualize trends clearly and adjust our pricing strategy accordingly. The accounts section is another highlight, providing detailed analytics of production per account. I can easily track which partnerships are generating the most value, and the customizable dashboards make it simple to focus on the most relevant metrics. Within the RevPak suite, the Pickup and OTB features are tools I rely on daily for a quick overview of our position versus forecast. These graphs and charts give me a snapshot of performance and ensure I can make adjustments before problems arise. What I also appreciate is how user-friendly the dashboards are. They consolidate large amounts of data into intuitive ...

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Revenue Management Specialist EMEA & CIS

2 months ago

Verified

... While OTA Insight provides substantial value, smaller properties or budgets may find the subscription costs on the higher side. However, many find the investment justified by the potential revenue boosts. Although the interface is user-friendly, some advanced analytics features may require time and training ...

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Director of Sales

2 months ago

Verified

... I like breaking down corporate account information. This has been extremely helpful in processing reports for our monthly reviews. Also very helpful seeing what accounts are in the comp set and if we ...

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FOM

2 months ago

Verified

... I really like how easy this software is to use and how user friendly it was to learn. I think anyone could use this software and their property will definitely benefit from using this program. I love ...

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Sales Coordinator

2 months ago

Verified

... It is a bit cumbersome at first. The trainings move pretty fast, and was difficult to understand a different accent. I actually have to go back through to take part in the training again a second ...

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Sales and Catering Manager

2 months ago

Verified

... To be able to include and compare the comp set to us in the segment drill down page. I am very new to lighthouse and learning as I go. Is there a tutorial we can use to help utilize the full ...

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Director of Sales

2 months ago

Verified

... I am a newer user of this tool and cannot think of any changes or improvements I would like to see. ...

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Revenue Manager

2 months ago

Verified

... All features are easy to use, attractive user interface/display, quickly pulls pick up and segmentation, best rate shopping platform for daily monitoring All features are overall very easy to use, ...

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Sales Manager

2 months ago

Verified

... 1. Easier navigation tools more grafts to show current data. Property specific data for companies that have more than 1 property. ...

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Revenue Manager

2 months ago

Verified

... to go deeper and deeper on the datas. Or a way for the user to create their own reports. the improvement I thought was a RMS tool, which is being creating with pricing management. ...

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Regional Director of Revenue Management

2 months ago

Verified

... Data from multiple sources integrated in one place, LightHouse BI. Easy access. Easy to customize reports. Glance daily emails. Portfolio view. ...

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Revenue Analyst

2 months ago

Verified

... At times the data can be slightly delayed and it would be helpful for refreshes to be scheduled automatically and the user to chose times for refreshes without necessarily pushing the button and ...

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Hotel Manager

2 months ago

Verified

... Business intelligence to have all data available in a click, Streamlined rate shopping that allows to stay competitive at all times within your compset. ...

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Director of Marketing

2 months ago

Verified

... This dashboard has been an indispensable tool for me as a digital marketer, offering a seamless way to analyze top source markets and tailor strategies to different times of the year. Its intuitive interface, coupled with visually engaging chart and graph, simplifies even the most complex performance metrics. By providing clear insights into market trends, and campaign effectiveness, it empowers faster and more informed decision-making. The well ...

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Portfolio Revenue Analyst

2 months ago

Verified

... The Business Intelligence product is really cool, revenue meetings are sharp and concise and has made life easier by focusing on strategy. The Business Intelligence product, particularly Lighthouse, has truly transformed the way I manage my hotel operations. One of the standout features is its ability to streamline revenue meetings, making them sharp and concise. This efficiency not only saves time but also allows my team to focus on strategic decision-making rather than getting bogged down in unnecessary details. What I appreciate most about Lighthouse is its user-friendly interface, which makes it easy to access and analyze data. The visualizations and reports are intuitive, allowing us to quickly identify trends and opportunities in our revenue streams. This clarity helps us make informed decisions that directly impact our bottom line. Additionally, the ability to customize ...

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REVENUE MANAGER

2 months ago

Verified

... Lighthouse products offer valuable tools for hotel rate shopping, including real-time compset analysis, comprehensive rate intelligence from multiple channels, and market trend forecasting. They provide customizable ...

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GM

2 months ago

Verified

... The report that we receive everyday with updated data with rates of our compset and the changes they made in the last 24 hours. It helps us a lot because we can take smart decisions immediately that takes us to be the best option of the compset. It saves us a lot of time and effort when we need to analyze if we need to increase or adjust our rate and now, we use that time generating smart strategies to maximize our rates and revenues becoming more efficient. Also, we can see when other hotels are sold out, so we can see the level of demand on the area and increase the rate according to it. Even though I am not a Revenue manager expert, I can read ...

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Sales Manager

2 months ago

Verified

... The forecast is highly aggressive and at times, not realistic. If data is not fully integrated or accurate, it could affect the quality of insights generated. Inconsistent or poor-quality data can lead to incorrect forecasting and misleading competitive analysis. Data models and algorithms might miss the nuances or intangible factors that influence business outcomes, leading to decisions that are too rigid or detached from the actual market dynamics. Overall, while Lighthouse BI Analytics provides powerful insights and tools for improving forecasting and competitive analysis, the platform’s complexity ...

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Director of Revenue Management

2 months ago

Verified

... Lighthouse gives to the costumer the right data to make decisions. Is very simple the way that showing the information, with the colors and signals. any people can learn and understand the lighthouse ...

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Director of Revenue Management

2 months ago

Verified

... Lighthouse has come a long way from Rate Shopping to provide a suite of Revenue Management solutions in various areas.Tools are easy to work with and fairly self-explanatory. In absence of a RMS, i ...

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Revenue Manager

2 months ago

Verified

... Not much. We are receiving daily report. Sometimes difficult to get the type of reports we wanted. But lighthouse support team is very supportive. ...

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Regional Revenue Manager

2 months ago

Verified

... Some sections are utterly useless and it would be nice if they could be hidden. In general, being able to better organize some tabs/sections would be nice, make it a bit closer to an online Excel ...

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Powered by AI

Hoteliers Most Frequently Mention

Business Intelligence
Market Intelligence
Rate Shopping
Rate Parity
Integration with PMS
Subscription Cost

Partners Most Frequently Mention

Market Insights
Data Integration
Rate Shopping
Comprehensive Analysis
User-Friendly Reporting
Automation
Transparency
Predictive Event Data

What Types of Hotels Lighthouse is Popular For

Size

47 | X-Small (1-9 room)

35 | Small (10-24 room)

222 | Medium (25-74 room)

596 | Large (75-199 room)

542 | X-Large (200+ room)

Country

314 | United States of America

68 | Thailand

57 | United Kingdom

51 | Russian Federation

48 | United Arab Emirates

46 | Spain

43 | France

38 | India

35 | Canada

35 | Italy

31 | Poland

28 | Japan

27 | Australia

26 | China

26 | Brazil

24 | Germany

20 | Korea, South

19 | Portugal

19 | Mexico

18 | Singapore

18 | Indonesia

18 | Greece

17 | Belgium

14 | Hungary

14 | Saudi Arabia

13 | Malaysia

13 | Egypt

12 | Czech Republic

11 | Vietnam

11 | Maldives

11 | New Zealand

10 | Switzerland

10 | Azerbaijan

9 | South Africa

9 | Georgia

9 | Ireland

8 | Israel

7 | Qatar

7 | Serbia

7 | Ukraine

7 | Turkey

6 | Sweden

6 | Armenia

6 | Uzbekistan

6 | Peru

5 | Austria

5 | Montenegro

5 | Cambodia

5 | Morocco

5 | Romania

5 | Costa Rica

5 | Malta

4 | Fiji

4 | Norway

4 | Bulgaria

4 | Kazakhstan

4 | Kuwait

4 | Taiwan

4 | Bangladesh

3 | Finland

3 | Colombia

3 | Belarus

3 | Myanmar

3 | Iceland

3 | Ethiopia

3 | Ecuador

3 | Bahrain

2 | Estonia

2 | Seychelles

2 | Sri Lanka

2 | Philippines

2 | El Salvador

2 | Nepal

2 | Jordan

2 | Hong Kong

2 | Cyprus

2 | Uruguay

2 | Senegal

2 | Netherlands

2 | Panama

2 | Croatia

1 | Latvia

1 | Lebanon

1 | Albania

1 | Denmark

1 | Slovenia

1 | Cayman Islands

1 | Saint Lucia

1 | Angola

1 | Guatemala

1 | Bolivia

1 | Lithuania

1 | Belize

1 | Turks and Caicos Islands

1 | Bahamas

1 | Oman

1 | Iraq

1 | Dominican Republic

1 | French Polynesia

1 | Aruba

1 | Paraguay

1 | Laos

1 | Nigeria

1 | Mozambique

1 | Tunisia

1 | Mali

Type

743 | Branded Hotels

595 | Luxury Hotels

556 | City Center Hotels

493 | Boutiques

419 | Airport/Conference Hotels

413 | Bed & Breakfast & Inns

408 | Resorts

334 | Limited Service & Budget Hotels

139 | Extended Stay & Serviced Apartments

81 | Hostels

32 | Casinos

24 | Motels

22 | RV Parks & Campgrounds

21 | Vacation Rentals & Villas

Region

456 | Europe

368 | North America

306 | Asia Pacific

114 | Middle East

52 | South America

43 | Oceania

26 | Africa

7 | Central America

Category

1247 | Rate Shopping

699 | Hotel Rate Parity

574 | Business Intelligence

15 | Channel Managers

What is Lighthouse?

Founded in 2012 | Headquarters in United Kingdom | 500 employees
Lighthouse (Business Intelligence) is a comprehensive revenue management system tailored for hoteliers seeking to optimize their operations and maximize revenue. It centralizes all essential commercial data into a single platform, facilitating seamless reporting and analysis across various systems. This consolidation allows your team to collaborate effectively and scale operations efficiently. With real-time competitor rate shopping, advanced revenue insights, and dynamic dashboards, Lighthouse transforms complex data into actionable insights. By automating routine tasks, it unveils new revenue opportunities and enhances market demand forecasting, thus making your revenue management more proactive and data-driven.

View website

Capabilities

Increase Productivity

Boost Revenue

Streamline Data

Scale Efficiently

Solve the most complex hospitality data challenges

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

Lighthouse Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Lighthouse (Business Intelligence) is the #2 most trending product in the Business Intelligence category (out of 64) and the #47 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Lighthouse has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Lighthouse as the #1 Business Intelligence provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Lighthouse Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Lighthouse Average Lighthouse

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10

Success Stories

15

References

26

Featured Customers

Lighthouse Case Studies

profile-carrusel-screenshot

How Lighthouse’s AI Channel Manager optimised revenue management at B-aparthotels

Brussels (Belgium)

profile-carrusel-screenshot

How XO Hotels Amsterdam efficiently manages distribution, pricing and availability to avoid overbookings with Channel Manager.

Amsterdam (The Netherlands)

profile-carrusel-screenshot

How the Holiday Inn Express Yerevan uses Rate Insight and Lighthouse Business Intelligence to Enhance Revenue Management and Stay Competitive

Yerevan (Armenia)

profile-carrusel-screenshot

How the President Hotel uses Rate Insight and Market Insight to be more strategic and competitive

Cape Town (South Africa)

profile-carrusel-screenshot

How Marc & Rose Hospitality optimizes commercial strategies and taps into new revenue opportunities with Rate and Market Insight

Carmel (United States of America)

profile-carrusel-screenshot

How Wythe Hotel uses Lighthouse’s Business Intelligence to streamline their workflows and gain a deeper understanding of the property’s performance.

Brooklyn (United States of America)

profile-carrusel-screenshot

How Six Senses Douro Valley Uses Business Intelligence and Rate Shopping Tools to Save Time, Streamline Data Analysis, and Make Data-Driven Pricing and Distribution Decisions

Samodaes (Portugal)

profile-carrusel-screenshot

How Four Views Hotels have used rate and market intelligence to better position their properties to realise their full revenue potential.

Funchal (Portugal)

profile-carrusel-screenshot

How InterContinental Seoul Uses OTA Insight’s Suite of Business Intelligence Tools to Make More Effective and Informed Pricing Decisions

Seoul (Korea, South)

profile-carrusel-screenshot

How Furaveri Maldives Leveraged OTA Insight’s BI and Rate Intelligence Tools to Get Ahead of the Competition

Furaveri (Maldives)

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Lighthouse Reviews

Hotelier Rating

Excellent
1261
Very Good
159
Average
32
Poor
9
Terrible
7

Property Size

  • X-Small (47)
  • Small (35)
  • Medium (222)
  • Large (596)
  • X-Large (542)

Country

  • United States of America
    United States of America
    (314)
  • Thailand
    Thailand
    (68)
  • United Kingdom
    United Kingdom
    (57)
  • Russian Federation
    Russian Federation
    (51)
  • United Arab Emirates
    United Arab Emirates
    (48)
  • Spain
    Spain
    (46)
  • France
    France
    (43)
  • India
    India
    (38)
  • Canada
    Canada
    (35)
  • Italy
    Italy
    (35)
  • Poland
    Poland
    (31)
  • Japan
    Japan
    (28)
  • Australia
    Australia
    (27)
  • China
    China
    (26)
  • Brazil
    Brazil
    (26)
  • Germany
    Germany
    (24)
  • Korea, South
    Korea, South
    (20)
  • Portugal
    Portugal
    (19)
  • Mexico
    Mexico
    (19)
  • Singapore
    Singapore
    (18)
  • Indonesia
    Indonesia
    (18)
  • Greece
    Greece
    (18)
  • Belgium
    Belgium
    (17)
  • Hungary
    Hungary
    (14)
  • Saudi Arabia
    Saudi Arabia
    (14)
  • Malaysia
    Malaysia
    (13)
  • Egypt
    Egypt
    (13)
  • Czech Republic
    Czech Republic
    (12)
  • Vietnam
    Vietnam
    (11)
  • Maldives
    Maldives
    (11)
  • New Zealand
    New Zealand
    (11)
  • Switzerland
    Switzerland
    (10)
  • Azerbaijan
    Azerbaijan
    (10)
  • South Africa
    South Africa
    (9)
  • Georgia
    Georgia
    (9)
  • Ireland
    Ireland
    (9)
  • Israel
    Israel
    (8)
  • Qatar
    Qatar
    (7)
  • Serbia
    Serbia
    (7)
  • Ukraine
    Ukraine
    (7)
  • Turkey
    Turkey
    (7)
  • Sweden
    Sweden
    (6)
  • Armenia
    Armenia
    (6)
  • Uzbekistan
    Uzbekistan
    (6)
  • Peru
    Peru
    (6)
  • Austria
    Austria
    (5)
  • Montenegro
    Montenegro
    (5)
  • Cambodia
    Cambodia
    (5)
  • Morocco
    Morocco
    (5)
  • Romania
    Romania
    (5)
  • Costa Rica
    Costa Rica
    (5)
  • Malta
    Malta
    (5)
  • Fiji
    Fiji
    (4)
  • Norway
    Norway
    (4)
  • Bulgaria
    Bulgaria
    (4)
  • Kazakhstan
    Kazakhstan
    (4)
  • Kuwait
    Kuwait
    (4)
  • Taiwan
    Taiwan
    (4)
  • Bangladesh
    Bangladesh
    (4)
  • Finland
    Finland
    (3)
  • Colombia
    Colombia
    (3)
  • Belarus
    Belarus
    (3)
  • Myanmar
    Myanmar
    (3)
  • Iceland
    Iceland
    (3)
  • Ethiopia
    Ethiopia
    (3)
  • Ecuador
    Ecuador
    (3)
  • Bahrain
    Bahrain
    (3)
  • Estonia
    Estonia
    (2)
  • Seychelles
    Seychelles
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • Philippines
    Philippines
    (2)
  • El Salvador
    El Salvador
    (2)
  • Nepal
    Nepal
    (2)
  • Jordan
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    (2)
  • Panama
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    (2)
  • Croatia
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    (2)
  • Latvia
    Latvia
    (1)
  • Lebanon
    Lebanon
    (1)
  • Albania
    Albania
    (1)
  • Denmark
    Denmark
    (1)
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    Slovenia
    (1)
  • Cayman Islands
    Cayman Islands
    (1)
  • Saint Lucia
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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    (1)
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Region

  • North America
    North America
    (368)
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    (456)
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    Africa
    (26)

Hoteliers say

Hoteliers like how OTA Insight enhances revenue management by offering real-time market intelligence and competitor analysis. Users specifically appreciate its ability to streamline pricing strategies through the Rate Shopping feature and the predictive analytics tools, which aid in optimizing room rates and occupancy. The platform is also praised for its easy integration with Property Management Systems, allowing for consolidated views and accelerated decision-making. Some users note that the subscription cost may be high for smaller properties, and recommend more training for advanced features.

AI-generated from the text of customer reviews

Business Intelligence
Market Intelligence
Rate Shopping
Rate Parity
Integration with PMS
Subscription Cost
8

Efficient and User-Friendly Tool

Junior Sales Manager from 100 to 199 room Bed & Breakfast & Inn in Wuppertal (Germany)

Verified
2 months ago
Lighthouse makes it incredibly easy to track booking trends and revenue performance in real-time. The intuitive interface and detailed reports save a lot of time and provide valuable insights for strategic planning.
Country Germany
Junior Sales Manager
Large Hotel
9

Solid Software but it Still Needs some Work

Regional Revenue Manager from 200 to 499 room Boutique in Kelowna (Canada)

Verified
2 months ago
The dashboard is great for offering insights all in one place, including forecast and other important data. There's a lot of reports that are also quite useful. The customization of the rate shopping is also quite good, and allowing for us to tap into the market. To get into some specifics, it's particularly strong at being able to track w...
Country Canada
Regional Revenue Manager
X-Large Hotel
10

Platform is amazing

Founder from 100 to 199 room Branded Hotel in Fort Worth (United States of America)

Verified
2 months ago
I truly appreciate the platform and the ability to look at the same data among our multiple brands. AJ is also amazing and provides incredible support.
Country United States of America
Founder
Large Hotel
8

User Friendly

Revenue Manager from 75-99 room Boutique in Ludhiana (India)

Verified
2 months ago
I’ve found Lighthouse’s platform really useful for managing hotel sales/revenue strategy. The tools for pricing optimization, booking management, and demand analysis are intuitive and effective. Features like rate shopping and performance benchmarking provide clear insights that help with making better decisions. The team is always availabl...
Country India
Revenue Manager
Large Hotel
10

This is still on my "always contract" list for hotel tech stacks.

Revenue from 500+ room in

Verified
2 months ago
This is the currrent industry leader in rate shopping intelligence. UI is fantastic, the system is flexible and responsive. This has been the perfect tool for every hotel I've worked for (a bunch!) I started using the business intelligence tool this year, which is pretty good, but generally a less flexible tool than rate insight.
Revenue
X-Large Hotel
9

Great Data Insight

Director of Revenue Management from 200 to 499 room Luxury Hotel in Monticello (United States of America)

Verified
2 months ago
Lighthouse has come a long way from Rate Shopping to provide a suite of Revenue Management solutions in various areas.Tools are easy to work with and fairly self-explanatory. In absence of a RMS, i am able to get some actionable data from the systems
Country United States of America
Director of Revenue Management
X-Large Hotel
9

.

Director of Revenue from 200 to 499 room City Center Hotel in Istanbul (Turkiye)

Verified
2 months ago
Market insight, rate comparing part, search results are very beneficial. For the future dates, there are some wrong data like the hotel sold out. this can be solved
Country Turkiye
Director of Revenue
X-Large Hotel
9

Phenomenal Team

Managing Partner from 25-49 room Bed & Breakfast & Inn in Saratoga (United States of America)

Verified
2 months ago
We have been working with Kriya for years and our experience has been wonderful. When there are any concerns, they always escalate and use their resources and colleagues to ensure we get to the bottom of them. We really enjoy our channel manager, her positive nature and her eagerness to always help.
Country United States of America
Managing Partner
Medium Hotel
10

Usable and helpful data

Area Director of Revenue Management from 200 to 499 room Bed & Breakfast & Inn in Cleveland (United States of America)

Verified
2 months ago
Being just outside of a downtown market this product has been invaluable to making pricing decisions. We are able to see when the demand from a downtown event is pushing out far enough for us to adjust our pricing as well.
Country United States of America
Area Director of Revenue Management
X-Large Hotel
10

Daily Partner

Founder from 25-49 room Branded Hotel in Barcelona

Verified
2 months ago
Lighthouse has become my first stop every morning...my morning coffee partner! This Business Intelligence tool gets my day started and supports me in the revenue analyst role for all of my portfolio. I am able to see high level data and then dive in to form action plans and strategies for the next 300 plus days. The support team is amazing....
Founder
Medium Hotel
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  • 59

Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Lighthouse for its superior data integration and transparency. Specific features praised include seamless integration with various systems, comprehensive rate shopping tools, and predictive event data application. Experts also highlight the platform's ability to unify diverse data types into a coherent format and its user-friendly reporting capabilities. However, some concerns were raised regarding the complexity of initial setup and occasional data inaccuracies.

AI-generated from the text of customer reviews

Market Insights
Data Integration
Rate Shopping
Comprehensive Analysis
User-Friendly Reporting
Automation
Transparency
Predictive Event Data
Question:

What does this product or service do well?

Answer:

I’ve found Lighthouse’s platform really useful for managing hotel sales/revenue strategy. The tools for pricing optimization, booking management, and demand analysis are intuitive and effective. Features like rate shopping and performance benchmarking provide clear insights that help with making better decisions. It’s made managing pricing and market trends much easier and has definitely improved efficiency. Overall, it’s a practical and reliable tool for the hospitality industry.

Question:

What differentiates this product or service from the competition?

Answer:

The platform is intuitive and covers a wide range of tools, from rate shopping to performance benchmarking. Its ability to process large amounts of market data and turn it into clear, actionable insights sets it apart from others. Overall, it feels like a well-rounded solution designed to simplify complex decisions in the industry.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Invest time in understanding its tools, like demand forecasting and rate shopping, as they can significantly improve your pricing strategies and market positioning. The platform is powerful, but its true value comes when you use it proactively to stay ahead of trends and competitors.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 53 recommend
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News

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Lighthouse Announces $370 Million Series C Investment Led by KKR to Accelerate Platform Innovation and Growth

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3 months ago

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4 months ago

Lighthouse Launches Smart Compset, Enhancing Competitive Intelligence for Hoteliers

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6 months ago

Lighthouse Appoints Laura McDonough as Senior Vice President of Business Operations

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6 months ago

Lighthouse Launches AI-based Intelligent Channel Management with Pricing, Promotion, and Distribution Capabilities for Independent Hotels

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7 months ago

Lighthouse Acquires Berlin-Based HQ Revenue To Accelerate Commercial Strategy For The Travel & Hospitality Industry

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7 months ago

Lighthouse Launches Total Revenue for Business Intelligence with AI and Custom Reporting Capabilities

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11 months ago

Lighthouse Unlocks the Power of Generative AI with Launch of Smart Summaries for Hotels

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11 months ago

Lighthouse Expands Into Distribution With Acquisition of Stardekk

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1 year ago

Harnessing The Power Of Data: Cloudbeds And Lighthouse Announce Strategic Partnership

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1 year ago

Lighthouse (formerly OTA Insight) Wins Four 2024 HotelTechAwards, Reinforcing Leadership in Hospitality Technology

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1 year ago

How Marc & Rose Hospitality optimizes commercial strategies and taps into new revenue opportunities with Rate and Market Insight

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1 year ago

OTA Insight Rebrands as Lighthouse to Illuminate New Capabilities and Launch of a Unified Commercial Platform

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1 year ago

OTA Insight Unveils the Impact of "Taylor Swift Effect" on Global Hotel Markets

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1 year ago

OTA Insight's Mid-Year 2023 Report Reveals Robust Hotel Pricing Trends Amidst Shifting Global Dynamics

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1 year ago

OTA Insight Announces Benchmark Insight, Launching a New Era of Performance Benchmarking for Hotel Revenue Managers

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1 year ago

OTA Insight Expands Business Intelligence Product Suite and Launches Spider in EMEA

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Lighthouse

1 year ago

OTA Insight Appoints Gregory Peppel as Head of Business Intelligence Products

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1 year ago

OTA Insight Strengthens Leadership Team, Appoints Vivek Bhogaraju as COO to Drive Strategic Growth

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1 year ago

OTA Insight Launches Rate Insight+, the First Commercial Solution to Combine Hotel and Short-Term Rental Data in a Single Platform

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1 year ago

OTA Insight Appoints Courtney Jones As New North American Vice President of Enterprise Sales

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2 years ago

OTA Insight Named Winner of 3 2023 HotelTechReport Awards, for 3rd Consecutive Year

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2 years ago

How Wythe Hotel uses Lighthouse’s Business Intelligence to streamline their workflows and gain a deeper understanding of the property’s performance.

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2 years ago

How Six Senses Douro Valley Uses Business Intelligence and Rate Shopping Tools to Save Time, Streamline Data Analysis, and Make Data-Driven Pricing and Distribution Decisions

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2 years ago

How Four Views Hotels have used rate and market intelligence to better position their properties to realise their full revenue potential.

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2 years ago

How InterContinental Seoul Uses OTA Insight’s Suite of Business Intelligence Tools to Make More Effective and Informed Pricing Decisions

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2 years ago

How Furaveri Maldives Leveraged OTA Insight’s BI and Rate Intelligence Tools to Get Ahead of the Competition

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2 years ago

OTA Insight Expands its Innovation Hub in Ghent; Plans to Double Headcount

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2 years ago

Why Do the Lines Between the Hotel and Short-Term Rental Space Continue to Blur?

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2 years ago

OTA Insight Expands North American Leadership Team with Three Key Executive Hires

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2 years ago

OTA Insight Launches the Overview Homepage; an Industry-First Commercial Hub for Hoteliers to Plan, Monitor and Execute on Key Decisions

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2 years ago

Travel Demand Bulletin: Positive signs emerge for Europe’s hotel industry - Part 2

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2 years ago

Choice Hotels International Announces Collaboration with IDeaS to Empower Franchisee Revenue Growth

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2 years ago

OTA Insight Acquires Kriya RevGEN, Adding Market-Leading Hotel Portfolio & Chain Revenue Intelligence Solution To Commercial Platform

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2 years ago

OTA Insight Acquires Transparent to Form the World’s First Cloud-Based Commercial Platform to Serve Both Hotel and Short-Term Rental Industries

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2 years ago

The Four Key Pillars of a Successful Hotel Commercial Strategy

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3 years ago

OTA Insight Continues its Global Expansion with New Office in Brazil

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3 years ago

OTA Insight Raises $80M Series B Funding From Spectrum Equity to Bring Data-Driven Decisions to Hospitality Industry

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