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Review of Stayntouch

10
Easy to use and train, but date changes are clunky
Director of Rooms from 200 to 499 room Luxury Hotels in Whitefield (United States)
Verified
4 days ago
Products Reviewed
Property Management Systems
What do you like most?
I like the ease of use. It has been very easy for my team to catch on, it's easy to train on. The diary is easy to use, the rate routing could not be easier, I like the action and add on set up as well. Billing is clear and easy to read. It is pretty to look at, I love that it computes how many times a guest has stayed before. Profiles are easy to access and use. I love it for housekeeping as well, better for communication between front desk and housekeeping.
What do you dislike or think could be improved?
I hate the process for adjusting stay dates. This is way too clunky and difficult. Rates for new dates should be displayed before the change is finalized, often guests want to compare rates and you cannot until you lock them in for new dates. When I am looking at something in the diary, if you click out of a reservation, everything resets so you have to start over and enter your search variables again. I don't love that. I wish that the guest messaging had the option to reach out to guests and initiate text conversation. I also wish we had the option to set a floating discount/incentive on packages rather than having to provide a daily credit.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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