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Review of SiteMinder

10
Centralized rate management saves time — but setup needs clearer guidance
Revenue Manager from 75-99 room Bed & Breakfast & Inns in Tashkent (Uzbekistan)
Verified
3 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
The biggest benefit for me is managing rates and availability across our booking channels in one place. We work with several hotels, so updating each channel separately would take a lot of time. Automatic updates make daily revenue management much easier, and being able to check whether a reservation has reached the PMS is very useful for our operations team. And also supports GDS to connect. It means a lot in Uzbekistan.
What do you dislike or think could be improved?
I'd appreciate clearer explanations of connection and mapping issues. Sometimes an error message tells you something is wrong, but it takes more checking to understand the cause and what to do next. Showing exactly what each channel supports, along with practical steps to fix an issue, would be particularly helpful when setting up connections or moving to a new PMS.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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