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Review of SiteMinder

10
Reliable channel management — but activity logs and booking engine need work
Cluster Revenue Manager from 200 to 499 room Boutique Hotels in Chonburi (Thailand)
Verified
1 days ago
Products Reviewed
Channel Managers
What do you like most?
I like SiteMinder’s user-friendly interface and reliable system. The platform is easy to use, offers comprehensive features, and makes daily management more efficient. Rate mapping is straightforward and easy to understand, while the reporting features are comprehensive and provide useful information for daily operations and performance analysis. I also appreciate the 24/7 support team, who are responsive and provide prompt assistance whenever needed. Key Highlights: - User-friendly interface - Stable and reliable system - Easy and straightforward rate mapping - Comprehensive reporting - Excellent and responsive 24/7 support team Overall, I am very satisfied with SiteMinder as a Channel Manager. The system is reliable, easy to manage, and can be trusted for daily distribution operations. Based on my experience with channel management systems, I consider SiteMinder to be one of the best Channel Manager solutions available.
What do you dislike or think could be improved?
It would be very helpful if users, especially administrators, could access and review user activity logs directly within the platform. Having a clear history of system activities, such as rate changes, inventory updates, restrictions, and other important settings, would make it much easier to track changes and identify which user made a specific update and when it was made. This feature would be particularly useful for hotels with multiple users managing the system, as it would improve transparency and make internal troubleshooting much faster and more efficient. It would also help users identify the cause of unexpected changes without having to contact the support team each time. Another area that could be improved is the website functionality and design flexibility. Currently, the website customization options are somewhat limited, and some of the available layouts and design elements may not fully meet the needs of different hotel brands. More flexibility in design, content placement, and customization would allow hotels to create websites that better reflect their brand identity and provide a better user experience. The Booking Engine is another area with significant room for improvement. More customization options would be beneficial, particularly in terms of design, branding, and the overall booking journey. Hotels have different room types, rate structures, packages, promotions, and rate plans, so greater flexibility in how these are displayed and organized would help each hotel create a booking experience that better matches its commercial strategy and brand positioning. Overall, I believe the core Channel Manager functionality is very strong and reliable. However, further development of user activity logs, website customization, and especially the Booking Engine would make SiteMinder a more complete and flexible solution for hotels.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
2.0/5
Implementation
5.0/5

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