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Review of WebRezPro

3
Struggle to get support when things aren't working
Owner from 25-49 room Bed & Breakfast & Inns in Saint Andrews (Canada)
Verified
5 days ago
Products Reviewed
Hotel Management Software
What do you like most?
We wanted to work with a Canadian-based company for our business, and a friend who works in IT suggested we try them. The interface is basic but fine.
What do you dislike or think could be improved?
When it works, it is fine but support is not there when things aren't working. We have a few integrations with other booking systems, and there are often issues with the integrations. For example, we've had double bookings due to integration errors on their side, and very little trouble shooting support. We are always told to contact the other system as our solution - and the majority of time the solution has required WebResPro action. We were also more or less forced into WebResPay in June just as our busiest season started. We are exploring other option due to the poor customer support when issues arise.
1.5
Terrible
Ease of Use
3.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
3.0/5
Sarah D. from WebRezPro replied
Thank you for taking the time to share your feedback. At WebRezPro, we strive to provide best-in-class support, and we're sorry that was not your recent experience. We understand the impact that issues like potential double bookings can have on your business. Troubleshooting issues with third-party integrations can get complicated, and we completely understand that you look to us to help. We will work with our team to ensure we handle these situations better moving forward.

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