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Review of Akia

10
Timely guest responses with AI help — but conversations need manual closing
Front desk agent from 200 to 499 room Resorts in San Diego (United States)
Verified
4 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
It helps with keeping track of our guests needs. And responding to them in a timely manner for any kind of repairs or deliveries for the rooms with the help of AI if it can do an automated message without us having to open the conversation.
What do you dislike or think could be improved?
We use an online registration form which guests can fill out before arriving on property however we have to manually close the conversation when they send one. It would be nice if the conversations would close on their own if they send the registration form.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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