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Review of D3x

10
Closes the loop and cuts response times — email automation still missing
Director of Commercial Strategy from 75-99 room Bed & Breakfast & Inns in Broadway (United Kingdom)
Verified
12 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
D3x impresses by actually closing the loop, not just chatting with the customer, its agents handle requests like service requests, late checkout etc through having integration with Unifocus. It also unifies WhatsApp, SMS, OTA, and voice into one guest-matched inbox. The results back it up: our response times are down and AI actually answers 90% of the queries successfully without human intervention in the few weeks we have been with D3X.
What do you dislike or think could be improved?
Email automation would be the next add on that would improve the product. I believe it is already in Beta testing.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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