D3x AI

4.9 (31 REVIEWS)

HT Score

80 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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D3x AI

Name: D3x AI
Rating: 4.9 (31 reviews)

4.9 (31 REVIEWS)

Ranked 7 (out of 89) in Guest Messaging Software

AI agents that automate guest communication and hotel operations across phone, email and messaging

98% recommended by 28 hotels

D3x has 0 reviews from United States so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of D3x’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

D3X is praised as a hotel guest messaging platform that automates a large share of inbound questions, saving staff time while improving response speed and guest experience. Reviewers say it drives direct bookings/revenue, works across channels like WhatsApp, web chat, email and SMS, and integrates with PMS systems. Users also value the learning loop for improving AI replies, though some note language handling, reporting depth, and occasional answer quality limits.

Read their reviews

What Types of Hotels D3x is Popular For

Size

9 | Small (10-49 room)

8 | Mid-Sized (50-99 room)

13 | Large (100-499 room)

Country

5 | Switzerland

5 | Germany

4 | United Kingdom

3 | Ireland

3 | Denmark

3 | Austria

2 | Spain

1 | France

1 | Netherlands

1 | Canada

Type

21 | Limited Service & Budget Hotels

17 | City Center Hotels

13 | Hostels

11 | Boutique Hotels

8 | Bed & Breakfast & Inns

8 | Branded Hotels

8 | Luxury Hotels

4 | Airport/Conference Hotels

4 | Extended Stay & Serviced Apartments

2 | Resorts

Region

27 | Europe

1 | North America

What is D3x?

Founded in 2022 | Headquarters in Covina (United States) | 19 employees

This description was generated by AI which analyzed the following sources to summarize a description of D3x products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

D3x Reviews Analyzed: 7

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

D3x Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by D3x

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

D3x's Provided Description:

"D3x agents resolve guest requests and execute across your PMS and operations stack across WhatsApp, web chat, voice, and email. Unlike chatbots that only answer FAQs, D3x agents authenticate guests, fetch live reservation context, take action in hotel systems, and escalate to humans when policy requires it. The platform is built for multi-property hotel groups, with production deployments across Europe, 25+ live integrations, and typical implementation in about three weeks."

FAQs

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D3x AI Alternatives

Not sure if D3x is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

Say goodbye to delays and language barriers

Automate up to 30-hrs a week of tasks

Unified inbox consolidates messages from all channels

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Available Add-ons & Modules

Q3 '26 Guest Messaging Software Survey Insights

Last updated: Q3 2026

Is D3x a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 17

Small

93% (162)

Duve

Duve is the top alternative to d3x among small hotels on HotelTechReport. Reviewers point to the pre-check-in flow, with guests sending ID, contract, and payment in advance, plus a guest app that shares hotel info and lets them order extras before arrival.

#1 of 22

Mid-sized

96% (1,056)

Canary Technologies

Canary Technologies is the top alternative to d3x among mid-sized hotels on HotelTechReport. Hoteliers point to guest messaging and pre-arrival check-in, especially the ability to send credit card authorization requests and registration forms before arrival, so the desk has the details ready when the guest shows up.

#1 of 15

Large

96% (225)

Canary Technologies

Canary Technologies is the top alternative to d3x among large hotels on HotelTechReport. Hoteliers point to its credit card authorization links and Advanced fraud check, with cards attached to reservations and time and date stamps that help teams track approvals and reduce chargebacks.

Small

93% (162)

#1 of 17

Duve

Mid-sized

96% (1,056)

#1 of 22

Canary Technologies

Large

96% (225)

#1 of 15

Canary Technologies

Rank

Hotel type

Popular alternatives

#1 of 24

Luxury Hotels

96% (490)

Canary Technologies

Canary Technologies is the top alternative to d3x among Luxury properties on HotelTechReport. Hoteliers point to its contactless check-in, pre-arrival registration, and digital tipping, with one review noting the front desk gets a "better experience" and less phone time.

#1 of 19

Limited Service & Budget Hotels

96% (545)

Canary Technologies

Canary Technologies is the top alternative to d3x among limited-service budget hotels on HotelTechReport. Reviewers point to its pre-registration cards and contactless check-in, which let guests submit details before arrival and shorten the desk line.

#1 of 23

Bed & Breakfast & Inns

96% (696)

Canary Technologies

Canary Technologies is the top alternative to d3x among Bed-N-Breakfast on HotelTechReport. Reviewers point to secure credit card authorizations, digital check-in, and pre-arrival messaging, which lets staff collect ID and payment details before guests reach the desk.

Luxury Hotels

96% (490)

#1 of 24

Canary Technologies

Limited Service & Budget Hotels

96% (545)

#1 of 19

Canary Technologies

Bed & Breakfast & Inns

96% (696)

#1 of 23

Canary Technologies

Rank

Region

Popular alternatives

#1 of 11

Europe

93% (260)

Duve

Duve is the top alternative to d3x among Europe on HotelTechReport. Hoteliers point to Duve’s Guest App and Contactless Check-in, which let guests pre-register, share IDs, and handle check-in before arrival, cutting front desk queues.

Europe

93% (260)

#1 of 11

Duve

Full 2026 Guest Messaging Software Survey Findings

D3x - Q3 '26 Guest Messaging Software Survey Insights

By hotel size

D3x is ranked #15 of 17 for Small in Guest Messaging Software 5 reviews, 98% recommend Popular alternatives: Duve, Canary Technologies, Smart Host GmbH and 13 others

d3x is a top Guest Messaging Software pick among small hotels on HotelTechReport, with hoteliers saying its AI handles around 80% of incoming messages so staff can focus on the complex requests.

D3x is ranked #21 of 22 for Mid-sized in Guest Messaging Software 8 reviews, 98% recommend Popular alternatives: Canary Technologies, Duve, SiteMinder and 18 others

d3x is a top Guest Messaging Software pick among mid-sized hotels on HotelTechReport because hoteliers single out Coco, its AI agent, for replying in a warm, on-brand tone across WhatsApp, Instagram, email, and the website. That keeps guest threads in one place and lets staff handle more without sounding robotic.

D3x is ranked #14 of 15 for Large in Guest Messaging Software 5 reviews, 96% recommend Popular alternatives: Canary Technologies, Duve, HiJiffy and 11 others

d3x is a top Guest Messaging Software pick among large hotels on HotelTechReport because its AI learning loop lifted one property’s automation rate by 20%, cutting manual touchpoints and speeding guest replies.

By hotel type

D3x is ranked #20 of 24 for Luxury Hotels in Guest Messaging Software 6 reviews, 100% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 20 others

d3x is a top Guest Messaging Software pick among luxury hotels on HotelTechReport because its AI learning loop raised one property’s automation rate by 20%, cutting manual touchpoints and speeding replies.

D3x is ranked #11 of 19 for Limited Service & Budget Hotels in Guest Messaging Software 14 reviews, 99% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 15 others

d3x is a top Guest Messaging Software pick among limited-service budget hotels on HotelTechReport, because hoteliers point to Coco’s warm, on-brand replies across WhatsApp, Instagram, email, and the website, which keeps conversations personal without sounding robotic.

D3x is ranked #23 of 23 for Bed & Breakfast & Inns in Guest Messaging Software 5 reviews, 96% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 19 others

d3x is a top Guest Messaging Software pick among Bed-N-Breakfast on HotelTechReport, with hoteliers praising how it brings WhatsApp, Instagram, email, and website messages into one place and lets Coco reply in a warm, on-brand tone.

By region

D3x is ranked #9 of 11 for Europe in Guest Messaging Software 17 reviews, 97% recommend Popular alternatives: Duve, Smart Host GmbH, Bookboost and 7 others

d3x is a top Guest Messaging Software pick among hotels in Europe on HotelTechReport, with hoteliers pointing to its AI assistant that handles around 80% of incoming messages and frees teams for complex requests.

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Top Picks

Pricing

Reviews

4.8 avg

D3x Reviews Summary

4.9

Excellent

31 reviews

Ease of Use

4.8/5

Customer Support

4.9/5

ROI

4.8/5

Implementation

4.8/5

D3x Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Compare D3x to Top Alternatives

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Canary Technologies

Guest Messaging Software

4.8 (1516 REVIEWS)

Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform

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Duve

Guest Messaging Software

4.7 (748 REVIEWS)

An AI-based omni channel communication center

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Bookboost

Guest Messaging Software

4.8 (195 REVIEWS)

One inbox for every guest channel. With an AI agent that knows your guests.

View top D3x alternatives

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D3x Integrations

Company	Functionality
Cloudbeds 91% recommended by 1934 hotels	Property Management Systems
Mews 92% recommended by 1048 hotels	Property Management Systems
This integration hasn’t been verified by D3x yet. MARA Solutions 97% recommended by 378 hotels
Flexkeeping 97% recommended by 210 hotels	Housekeeping Software
Snapfix 94% recommended by 114 hotels	Hotel Maintenance Software
Bookboost 96% recommended by 102 hotels	Guest Messaging Software
apaleo GmbH 97% recommended by 29 hotels	Property Management Systems
LIKE MAGIC 99% recommended by 26 hotels	Hotel Guest Apps +2 more
Mews 92% recommended by 1048 hotels	Property Management Systems
Oracle Hospitality 92% recommended by 613 hotels	Property Management Systems

Browse all integrations (21)

Support

Unverified

D3x has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

Request a Quote

HT Score

80/100

Recommended

98%

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D3x AI

What is D3x?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling