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Review of Canary Technologies

10
Fraud prevention & Contracting
Director of Sales from 200 to 499 room Branded Hotels in Brooklyn (United States)
Verified
2 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Guest Messaging Software
What do you like most?
I enjoy the ease of the contract feature on canary and being able to authenticate the credit cards in advance. It makes it a seamless experience for the customer and for the hotel. Very easy to use and the data storage is a benefit. The option to have the contracts saved and kept on file and stamped makes it easy for the entire to access the files. The guest also feel safe knowing they have the privacy of their information. The helps us fight chargeback and allows the team to do pre- authorizations. The new feature of the security code to view the credit card was a great add on as well. We look forward to collaborate & communicate with our clients more using the Canary features for messaging and cyber security. Being able to respond and ask questions to the guest through text and direct SMS have been really useful.
What do you dislike or think could be improved?
An option to mark as processed automatically after viewing the credit card. This way we don't even up with a long list of items under submitted
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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