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Review of Oracle Hospitality

10
Oracle's Opera Cloud PMS
IT Manager from 200 to 499 room Boutique Hotels in Kuala Lumpur (Malaysia)
Verified
6 months ago
Products Reviewed
Property Management Systems
What do you like most?
- Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT has lesser support cases to attend toas user is able to reach out to support directly.
What do you dislike or think could be improved?
- Support ticket escalation should be automatic as in, if a ticket is opened for too long, it should be escalated to next level for follow up without user reaching out. - Lesser server maintenance time.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
4.0/5
Cody N. from Oracle Hospitality replied
Thank you for the review! We're happy to hear your engagement with our team has been positive, and appreciate the recommendation for improvement in regard to escalations. We trust you've seen improvements in any maintenance periods since your original review as well. Thank you again and we wish you the best!

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