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Review of CiHMS

10
Efficient System for Managing Sales and Guest Relations
Sales from 200 to 499 room City Center Hotels in Nha Trang (Vietnam)
Verified
10 months ago
Products Reviewed
Property Management Systems
What do you like most?
As a sales staff, I find CiHMS very helpful in managing guest profiles, booking history, and rate plans across different market segments. It’s easy to track guest preferences, apply corporate or promotional rates, and monitor performance against sales targets. The integration with OTA channels also makes it easier to manage allotments and minimize overbooking.
What do you dislike or think could be improved?
It would be helpful if the reporting tools in CiHMS could offer more customizable sales dashboards, especially with real-time filters by source market, sales rep, or booking status. Exporting group contracts or package deals in a more user-friendly format would also improve the workflow. Some CRM features for tracking follow-ups or lead conversion would be a great addition.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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