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Review of roommaster

10
InnQuest Launcher Assistance
General Manager from 75-99 room Bed & Breakfast & Inns in Naples (United States)
Verified
3 months ago
Products Reviewed
Booking Engine
Property Management Systems
Channel Managers
What do you like most?
As a newly hired GM with no user experience with roommaster, I recently had the pleasure of working with Nancy, a customer service advisor who delivered an exceptional level of support from the moment our interaction began. What stood out immediately was her calm, friendly demeanor and her ability to make a technical process feel approachable and stress‑free. I needed assistance installing the iQ Launcher on my PC, and Nancy completed this task while guiding me through each step with patience and clarity. She ensured I understood what was happening throughout the process, and her explanations were easy to follow, even for someone who isn’t particularly tech‑savvy. Her confidence and knowledge made the entire experience smooth and efficient. In addition to helping with the installation, Nancy also took the time to answer several questions I had about the Digital Marketing Suite. Rather than offering quick, surface‑level responses, she provided thoughtful explanations that helped me better understand the tools and features available. She clearly knows the product well and communicates in a way that builds trust and comfort. To further support me, she shared a direct link to the Knowledge Base page, giving me access to additional resources I could explore at my own pace. This extra step demonstrated her commitment to ensuring I felt fully equipped, not just in the moment but moving forward as well. What I appreciated most was Nancy’s combination of professionalism and genuine care. She didn’t rush the conversation or make me feel like just another ticket in a queue. Instead, she treated my questions with importance and made sure every concern was addressed thoroughly. It’s rare to encounter customer service that feels both highly competent and sincerely human, but Nancy delivered exactly that. Overall, my experience with Nancy was outstanding. She transformed what could have been a frustrating technical hurdle into a positive, productive interaction. Her expertise, patience, and willingness to go above and beyond reflect the kind of customer support every company should strive to provide. I’m grateful for her help and would not hesitate to reach out again knowing advisors like Nancy are there to assist.
What do you dislike or think could be improved?
I do not feel that there is anything that needs to be or can be improved at this time. Thanks
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Riya g. from roommaster replied
Hi John, Thank you for taking the time to share such thoughtful feedback. We're glad to hear that your onboarding experience was smooth and that our team was able to provide the guidance and support you needed. It’s great to know that the resources and explanations helped you get comfortable with roommaster and its features. Delivering helpful, knowledgeable support to hotel teams is something we take seriously. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform while maintaining the level of support our customers expect. We truly appreciate you sharing your experience.

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