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Review of RoomRaccoon

10
Customer Success Manager
Director from 50-74 room Resorts in Osnabrück (Germany)
Verified
5 months ago
Products Reviewed
Property Management Systems
Hotel Management Software
What do you like most?
The online session with Ashlene (Customer Success Manager) was well structured, professional, and efficient. She listened carefully, understood the situation, and provided clear, experience-based input that was directly applicable. Reliable and competent support. A very solid consulting experience. I am looking forward to continuing the collaboration and moving forward with the agreed, ambitious goals.
What do you dislike or think could be improved?
The Chatbot Rocco is still at an early stage and shows potential. With further training, it could become more efficient in supporting daily operational tasks within RoomRaccoon.
5.0
Excellent
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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