Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Dextr AI

10
Upsells and guest texting that pay for themselves — more self-service would help
Owner from 25-49 room Bed & Breakfast & Inns in Cape May (United States)
Verified
1 days ago
Products Reviewed
Call Center Software
Guest Messaging Software
Hotel Chatbots
What do you like most?
What I like most is the additional revenue Alfred, Dextr AI’s guest management agent, generates through upsells such as early check-in. Alfred contacts every guest the day before arrival, welcomes them, and asks whether they need anything or would like to check in early. He never promises availability. If a guest is interested, he checks the system and coordinates with our management team to confirm whether we can accommodate the request and at what time. If we can, he sends a payment link, collects payment, and confirms the arrangement. If we cannot, he politely lets the guest know. Our early check-in revenue has increased by approximately 400–450%, and that revenue alone has covered the cost of our Dextr AI agents. We tried offering early check-in upsells the previous year, but we could never make it work operationally. A team member had to handle the inquiry, coordinate room readiness and housekeeping timing, and collect payment—all while managing the check-in rush. Alfred has made that process manageable and consistently profitable. The other major benefit is guest texting. Before Alfred, we had no texting platform, largely because we lacked a central place to manage it. Now, all guest messages flow through one shared channel. Our entire team can see what is happening, and anyone can pick up an issue Alfred escalates. We communicate with guests far more often, and we’ve found that a quick text can resolve an issue much faster than a phone call.
What do you dislike or think could be improved?
One improvement I’m looking forward to is the ability to interact more directly with our AI agents and make small adjustments ourselves. With Dextr AI's new feature that has been recently launched, we are looking forward to being able to fine-tune things ourselves, that will make day-to-day management even easier. That said, their support team more than fills the gap. Whenever I need something corrected or want to introduce something new, they respond immediately, and it is usually resolved by the next day. So this is more about having greater control and flexibility than any dissatisfaction with the support, which has been excellent.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information