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Review of Mews

10
Really enjoy using Mews!
Front Desk from 200 to 499 room Limited Service & Budget Hotels in Oslo (Norway)
Verified
1 days ago
Products Reviewed
Property Management Systems
What do you like most?
Before Mews we used system from 1998, so updating it was the best decision in Strawberry! It much easier to use, I love the design and that is fast and easy to learn.
What do you dislike or think could be improved?
Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. - this was posted a year ago, and couple of days ago I still needed to make screenshots for 200k invoice. It would be great to see more automation features in Mews so front desk staff can focus on guests rather than manual reservation management. Specifically, two features would help: Automatic Housekeeping Scheduling: Automatically assign room cleaning every 4th day when a reservation enters the system. Flexible Items: Allow items to be added for specific dates, for now it is just per day or per guest. I have plenty of operational insights from working on the front line and would be happy to share more ideas if you ever need user feedback!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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