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Review of Visual Matrix PMS

7
Chat support is in it to win it!
General Manager from 200 to 499 room Branded Hotels in Tomah (United States)
Verified
3 months ago
Products Reviewed
Hotel Management Software
What do you like most?
Whenever I am stumped and cannot find an answer, VM Chat support is always there and are amazingly knowledgeable and helpful. They show you how to resolve your issue and make sure you are squared away with any other needs. I couldn't be as successful at my job as GM without the chat support of VM. They are always kind and patient-sometimes as managers we have to walk away from a support session to take of something immediately on property and they are very understanding. Thank you.
What do you dislike or think could be improved?
I don't love the layout of Visual Matrix PMS. Its a lot of clicking to get where you need in the system. I also wish there was a list of reports in one spot the GM could access instead of having to go into each department to get the information. It is user friendly, but also complicated.
3.5
Average
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Johnny M. from Visual Matrix PMS replied
Hi Lindsey, Thanks for your honest feedback. Your input is especially valuable as we continue enhancing features to improve your experience. Additionally, the "Search Today" function in Visual Matrix ensures accessing reports is easier than ever! A member of our team will be in touch shortly.

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