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Review of Exely

10
Easy to use and cost-effective — but integrations need work
Revenue from 10 to 24 room Boutique Hotels in George Town (Malaysia)
Verified
1 days ago
Products Reviewed
Hotel Management Software
Channel Managers
Booking Engine
What do you like most?
What I like most about Exely is that the system is easy to use, user-friendly, and very straightforward. The interface is simple to understand, which makes it easier for our team to manage our daily operations without too much complication. Of course, every system has its own pros and cons. Since Exely is still developing and is not yet as mature as some of the more established Channel Manager and PMS systems in the market, there are areas that can still be improved. However, I feel that Exely remains a cost-effective solution, especially for small and independent properties that are looking for practical tools without having to invest heavily in a system. For our properties, the feature we use the most is the Booking Engine (BE). So far, we find the commission structure to be reasonable and suitable for our business model. Another thing I really appreciate about Exely is the team behind the system. The support we receive is not limited to technical support. The Partner Support team, Market Manager/Sales team, and even the Accounts team have all been very attentive and responsive whenever we have enquiries or require assistance. Overall, while there are still areas where the system can continue to develop and improve, the combination of a user-friendly system, reasonable pricing, and a supportive team makes Exely a practical and cost-effective solution for smaller properties.
What do you dislike or think could be improved?
One area that I think could be improved is the connectivity and integration options. It would be great if Exely could support more channels and systems for connection and mapping. In particular, having the ability to connect directly with IDB PMS would be very useful for properties that are already using IDB as their PMS. Alternatively, it would also be helpful if Exely’s Booking Engine could connect with other established Channel Managers, allowing more flexibility in how properties manage their rates and availability. It would also be great to have more payment gateway options integrated with the Booking Engine. This would make the booking process more convenient for both hotels and guests, especially for properties that want to accept online payments directly through the Booking Engine. Having more integration and payment options would make Exely more flexible and easier to adopt, especially for small properties that may already be using different PMS, Channel Manager, or payment systems. I believe this would also make the Booking Engine more useful and give properties more options without having to change their existing systems.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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