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Review of Smart Host GmbH

8
Enjoyable newsletters with quick, reliable support — but pricey and too AI-heavy
Gastgeber from 25-49 room Boutique Hotels in Reckingen-Gluringen (Switzerland)
Verified
3 days ago
Products Reviewed
Hotel CRM & Email Marketing
What do you like most?
Newsletter and Pre Stay E-Mails Moritz works very well, his newsletters are enjoyable. The support is quick and reliable. Personal contact.
What do you dislike or think could be improved?
Too many personnel changes The interface to Mews (languages) Relatively expensive product Post Stay reviews (The idea is good, but very few guests have written a review afterwards on Google, Tripadvisor. Use less AI, more humans. Write the texts more human.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5

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