Smart Host CRM
4.6 (105 REVIEWS)
Julia, Benjamin, Rupert + 14 more experts recommend Smart Host GmbH
Read RecommendationsSmart Host CRM
Ranked 4 (out of 60) in Hotel CRM & Email Marketing
Smart Communication for Hoteliers and Guests – Simple. Automated. Profitable.
92% recommended by 106 hotels
All Suite Resorts, Andreus Resorts, Schlosshotel & 103 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Smart Host CRM is the #1 most trending product in the Hotel CRM & Email Marketing category (out of 60) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSmart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
Send pre-stay surveys to upsell and enrich customers
Send pre-stay surveys to upsell and enrich customers
Our integrated artificial intelligence ensures that we propose a campaign plan optimized for your hotel from all available data. Automated booking periods, public holidays or school vacations are displayed and the personal seasonal and booking preferences of your guests are taken into account, so that you can set up exactly the right newsletter campaigns.
Get alerts for upcoming holidays and demand periods
Get alerts for upcoming holidays and demand periods
Our integrated artificial intelligence ensures that we propose a campaign plan optimized for your hotel from all available data. Automated booking periods, public holidays or school vacations are displayed and the personal seasonal and booking preferences of your guests are taken into account, so that you can set up exactly the right newsletter campaigns.
Segment your guests to send targeted campaigns
Segment your guests to send targeted campaigns
You do not trust our campaign suggestions? No problem, you can also easily create the perfect target group yourself. With just a few clicks, you create the desired recipient segments and specify, among things like demographics, loyalty, interests, or even booking and stay behavior for your target group.
Drag-n-drop newsletter builder to bring back guests
Drag-n-drop newsletter builder to bring back guests
With our Smart Host building block system, you create Newsletters simply by dragging and dropping. You decide where you want to insert images, texts, links and other parts you would like to use. Next, you can fill your newsletter with individual content. All communication takes place in the design of your company, which we have already stored for you.
Measure campaign success with detailed reporting
Features
Marketing Automation
Template Builder
Guest Profiles
Segmentation
Privacy & Compliance
Data Management
Feedback & Surveys
Available Add-ons & Modules
Campaigns
Guest Profiles
Pre-Stay Surveys
Post-Stay Surveys
Segmentation
Newsletter Builder
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Success Stories
No more unattractive newsletters from the PMS!
Sarnen (Switzerland)
Using Guest Data Correctly Through Automated Segmentation
im Vinschgau (Italy)
Easy handling & personal collaboration!
Breisgau-Hochschwarzwald (Germany)
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
Kiens (Italy)
References
"We have been working with Smart Host for some time now and are extremely happy that we chose the system. This was the best decision. Our newsletters all look top "styled" and do little work. It simplifies a lot. The filtering works fantastic and is super useful for many other things as well. We would recommend it to anyone."
"We use Smart Host for newsletter distribution, which we control according to target groups. Super simple! So the guest gets the information he is interested in."
"The planning of the newsletters is really very well organized and a very big help for us. In general, we find that SmartHost approaches their customers and takes care of them very well."
"We started with the campaign module years ago. It is so clear and simple that an extension to the offer manager was only logical. I would especially like to emphasize the extremely nice AND competent team around Julian Leitner. I can only recommend Smart Host across the board."
"This is exactly how a newsletter program should be! Super easy to use - clear & logical. The selection is suggested by an algorithm and works flawlessly, so Smart Host relieves us of the most difficult part of sending newsletters. The interface to our hotel program allows transparency and the success is easily measurable. In addition, the customer service is very helpful! All questions and concerns are quickly addressed. In short - our expectations were exceeded!"
"Smart Host has really grown on us. This tool enables us to make our day-to-day work much easier with the offer manager. Newsletters alone were old fashioned, now it's the Smart Host campaigns that help us pick up the guest where their interest lies and give us an overview of what success the campaign is having in the first place."
"For our hotel, Smart Host is an optimal relief for our employees in terms of correspondence with guests. In addition, a super contemporary sales tool for newsletter planning and design."
"The arrival mailing is very good, because the guests can easily announce their wishes. For every change, the team is with the utmost care and fast implementation on my side. The review page is also top. If someone was not so happy, we can react immediately and the guest does not post it immediately on all online platforms. In times of Holiday Check and Co. a great advantage! I can only recommend the system."
"The newsletter planning is really a great tool with which you can advertise at the right time for the right period. You can send a lot of newsletters without being a annoyance, because the filtering works great and there is never a risk that guests get something twice or worse get a newsletter with a better price than the one they already have."
"I have rarely experienced such friendly and competent support. Easy and understandable handling of the product. Everything is set up in such a way that you can use it without a lot of prior knowledge. You can send targeted newsletters and we have received an enormous increase in additional sales by sending pre-stay mails and learn a lot about our guests in advance, e.g. why the guest books with us. For us, this means that we can also provide the guest with specific information about his or her interests in advance."
Featured Customers
Popularity by Segment
Size
6 | Small (10-24 room)
81 | Medium (25-74 room)
23 | Large (75-199 room)
Country
52 | Austria
26 | Germany
23 | Italy
10 | Switzerland
Type
32 | Resorts
24 | Luxury Hotels
15 | Bed & Breakfast & Inns
11 | Boutiques
4 | Branded Hotels
4 | Hostels
4 | Vacation Rentals & Villas
3 | City Center Hotels
1 | RV Parks & Campgrounds
Region
111 | Europe
Category
105 | Hotel CRM & Email Marketing
75 | Direct Booking Tools
71 | Guest Messaging Software
More Products by Smart Host GmbH
Hotelier Rating
Newslettertool
Marketing from 75-99 room Luxury Hotel in Großarl (Austria)
No more unattractive newsletters from the PMS!
Sales & Marketing Manager from 50-74 room in Sarnen (Switzerland)
Service-oriented company - uncomplicated newsletter creation or prey stay for the guest to be tailored individually to the company.
from 75-99 room Resort in Bad Birnbach (Germany)
The work is always carried out smoothly and efficiently in collaboration.
Front Office from 25-49 room Resort in Plan Da Tieja (Italy)
Great tool for email marketing
Rezeptionistin from 25-49 room Hostel in Mellau (Austria)
Fast response, great statistics
Direktionsassistentin from 50-74 room Luxury Hotel in Ischgl (Austria)
All right
Hotelier from 50-74 room Bed & Breakfast & Inn in Fieschertal (Switzerland)
Great product!
Direktion from 25-49 room in Zermatt (Switzerland)
We as a team have been able to gain some experience with Smarthost over the past few months. These applied primarily to newsletter creation
Rezeption from 50-74 room Resort in (Italy)
E-Mail Marketing
CEO from 10 to 24 room Bed & Breakfast & Inn in Ortisei (Italy)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Smart Host's CRM hotel software impresses with its comprehensive approach to guest and campaign management. From intelligent profiling to automated campaign suggestions, personalized offers, and streamlined communication, it empowers hotels to offer unique guest experiences while maximizing efficiency. The integration of artificial intelligence and transparent success measurement further distinguishes Smart Host in the competitive hotel software market.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Smart Host distinguishes itself through its holistic approach to guest and campaign management, leveraging advanced features, artificial intelligence, and user-friendly interfaces to create a comprehensive and efficient solution for hotels. The focus on customization, automation, and data-driven decision-making sets it apart from other similar tools in the market.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Implementing a robust CRM system like Smart Host is a powerful tool for enhancing guest experiences and optimizing marketing efforts. To fully capitalize on its features, invest time and resources in comprehensive staff training. Ensure your team is well-versed in using the system to its full potential, from creating personalized campaigns to leveraging AI-driven insights. The success of the platform often hinges on the proficiency of its users, so fostering a culture of continuous learning and proficiency will maximize the benefits for your hotel.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Smart Host GmbH
1 week ago
No more unattractive newsletters from the PMS!
Smart Host GmbH
3 weeks ago
Using Guest Data Correctly Through Automated Segmentation
Smart Host GmbH
1 month ago
Easy handling & personal collaboration!
Smart Host GmbH
1 month ago
How Falkensteiner Hotels Personalizes its Marketing Communications to Drive More Revenue
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Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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