Ranked #15 out of 58 in Hotel CRM & Email Marketing
Smart Host GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreMit der Smart Host CRM Lösung generieren sie automatisch mehr Direktbuchungen aus ihren bestehenden Hotelsoftware (PMS) Daten. Unsere e-Mail basierten Kampagnen erreichen ihre Gäste immer zum perfekten Zeitpunkt und überzeugen durch ein atemberaubendes Design. Zusätzlich können sie mit dem Smart Host Angebotsmanagement und Anfragemanagement ihren potentiellen Gästen schnell (Angebotserstel...
97% recommend
General Manager
Pre-stay emails enrich our guest profiles significantly and upselling is much easier now. Also the email campaign process has become more efficient since they are suggested, can be prepared, sent and evaluated by the num...
Hotel Owner
Not only our guests love our beautifully designed newsletters but also our reception. Smart Host has revolutionised our daily work at the reception. Today, we can realise campaigns much more efficiently and with signific...
Hotel Owner
We would like to see better monitoring and figures of the results of the pre-and post-stay messages. In Order to have an overall view of how the current performance is.
General Manager
- more advanced analytic functions - some more flexibility in the campaign builder So far, we are very happy with the current product and support offered by Smart Host.
General Manager
We are very happy with the software. Smart Host is constantly improving and adding service. There are only some little tweaks I could think of, such as having more pre-existing templates to choose from.
What does this product or service do well?
Smart Host has been a reliable and professional partner for us for several years. Smart Host works with the most modern methods and significantly perfects guest support and communication. The partnership with Smart Host is very profitable and reliable for both sides.
by Kathrin Pfeifer (CASABLANCA hotelsoftware) on January 16, 2023
See more answers (2)What differentiates this product or service from the competition?
Smart Host is a company with a wide reach and still ensures a quick response time, especially with their very competent support. Working with Smart Host is hassle-free and easy. They offer a very versatile and clear program that optimizes the work for the hotel industry by a lot.
by Kathrin Pfeifer (CASABLANCA hotelsoftware) on January 16, 2023
See more answers (2)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you are looking for a clear, helpful program to improve your communication with your guests, Smart Host is certainly a good choice in combination with our hotelsoftware. With Smarthost you get the most out of your guest data and improve communication significantly.
by Kathrin Pfeifer (CASABLANCA hotelsoftware) on January 16, 2023
See more answers (2)Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation.
dailypoint™ - the only #realCRM. dailypoint™ is the leading Data Management and CRM platform for individual hotels and hotel groups.
Find the perfect fit
This vendor is 100% below the category average..
This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.
June 24, 2022
Hotel Owner from Resorts in Titisee-Neustadt (Germany)
Not only our guests love our beautifully designed newsletters but also our reception. Smart Host has revolutionised our daily work at the reception. Today, we can realise campaigns much more efficiently a...
We would like to see better monitoring and figures of the results of the pre-and post-stay messages. In Order to have an overall view of how the current performance is.
March 22, 2019
General Manager from Other in Ehrenburg (Italy)
Pre-stay emails enrich our guest profiles significantly and upselling is much easier now. Also the email campaign process has become more efficient since they are suggested, can be prepared, sent and eval...
We are very happy with the software. Smart Host is constantly improving and adding service. There are only some little tweaks I could think of, such as having more pre-existing templates to choose from.
March 19, 2019
General Manager from Other in Ehrenburg (Italy)
Smart Host is easy to use, campaigns are suggested automatically by the tool and the offered campaign templates can be filled easily by the receptionist. But the best thing about the software is that the ...
- more advanced analytic functions - some more flexibility in the campaign builder So far, we are very happy with the current product and support offered by Smart Host.
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General Manager
Smart Host is easy to use, campaigns are suggested automatically by the tool and the offered campaign templates can be filled easily by the receptionist. But the best thing about the software is that the success of each ...