Smart Host

Ranked 15 (out of 58) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Mehr Direktbuchungen durch intelligente Gastdaten-Nutzung. Smart Host CRM

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
97%
Recommend
HTR Score icon
HT SCORE
70 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Smart Host has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #15 out of 58 in Hotel CRM & Email Marketing

Ease of Use
4.8/5
ROI
5.0/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support

Smart Host GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Smart Host Overview

Top Alternative: Revinate (Marketing)

Smart Host Overview

Mit der Smart Host CRM Lösung generieren sie automatisch mehr Direktbuchungen aus ihren bestehenden Hotelsoftware (PMS) Daten. Unsere e-Mail basierten Kampagnen erreichen ihre Gäste immer zum perfekten Zeitpunkt und überzeugen durch ein atemberaubendes Design. Zusätzlich können sie mit dem Smart Host Angebotsmanagement und Anfragemanagement ihren potentiellen Gästen schnell (Angebotserstel...

About Smart Host GmbH

Founded in 2017 | Headquarters in Berlin Germany | 23 employees

Integrates with

  • Property Management Systems
  • In-Room Hotel Tablets
  • Marketplaces & Integrators
Browse integrations (11 verified)

Pros & Cons

Like 97% recommend

General Manager

Smart Host is easy to use, campaigns are suggested automatically by the tool and the offered campaign templates can be filled easily by the receptionist. But the best thing about the software is that the success of each ...

General Manager

Pre-stay emails enrich our guest profiles significantly and upselling is much easier now. Also the email campaign process has become more efficient since they are suggested, can be prepared, sent and evaluated by the num...

Hotel Owner

Not only our guests love our beautifully designed newsletters but also our reception. Smart Host has revolutionised our daily work at the reception. Today, we can realise campaigns much more efficiently and with signific...

Hotel Owner

We would like to see better monitoring and figures of the results of the pre-and post-stay messages. In Order to have an overall view of how the current performance is.

General Manager

- more advanced analytic functions - some more flexibility in the campaign builder So far, we are very happy with the current product and support offered by Smart Host.

General Manager

We are very happy with the software. Smart Host is constantly improving and adding service. There are only some little tweaks I could think of, such as having more pre-existing templates to choose from.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Smart Host has been a reliable and professional partner for us for several years. Smart Host works with the most modern methods and significantly perfects guest support and communication. The partnership with Smart Host is very profitable and reliable for both sides.

by Kathrin Pfeifer (CASABLANCA hotelsoftware) on January 16, 2023

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Smart Host is a company with a wide reach and still ensures a quick response time, especially with their very competent support. Working with Smart Host is hassle-free and easy. They offer a very versatile and clear program that optimizes the work for the hotel industry by a lot.

by Kathrin Pfeifer (CASABLANCA hotelsoftware) on January 16, 2023

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a clear, helpful program to improve your communication with your guests, Smart Host is certainly a good choice in combination with our hotelsoftware. With Smarthost you get the most out of your guest data and improve communication significantly.

by Kathrin Pfeifer (CASABLANCA hotelsoftware) on January 16, 2023

See more answers (2)
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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • Europe
VERIFIED MARKETS
  • Italy
  • Germany

3 Verified Smart Host GmbH Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

June 24, 2022

Smart Host Review: A Very good System for smal hotels with many regular guests

Hotel Owner from Resorts in Titisee-Neustadt (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Not only our guests love our beautifully designed newsletters but also our reception. Smart Host has revolutionised our daily work at the reception. Today, we can realise campaigns much more efficiently a...

What do you dislike or think could be improved?

We would like to see better monitoring and figures of the results of the pre-and post-stay messages. In Order to have an overall view of how the current performance is.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 22, 2019

Smart Host Review: Smart Host is powerful software, many functionalities and GDPR compliant

General Manager from Other in Ehrenburg (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Pre-stay emails enrich our guest profiles significantly and upselling is much easier now. Also the email campaign process has become more efficient since they are suggested, can be prepared, sent and eval...

What do you dislike or think could be improved?

We are very happy with the software. Smart Host is constantly improving and adding service. There are only some little tweaks I could think of, such as having more pre-existing templates to choose from.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

March 19, 2019

Smart Host Review: Easy to use & great results

General Manager from Other in Ehrenburg (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Smart Host is easy to use, campaigns are suggested automatically by the tool and the offered campaign templates can be filled easily by the receptionist. But the best thing about the software is that the ...

What do you dislike or think could be improved?

- more advanced analytic functions - some more flexibility in the campaign builder So far, we are very happy with the current product and support offered by Smart Host.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$2501-$7500
Monthly subscription (Flat)
$500/month-$1500/month
Monthly subscription (/room/month)
$7/room/month - $10/room/month

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Popular Smart Host Integrations

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