Smart Host

Ranked 12 (out of 54) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

Die CRM Software für Individualhotels

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
97%
Recommend
HTR Score icon
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Smart Host has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #12 out of 54 in Hotel CRM & Email Marketing

Ease of Use
4.8/5
ROI
5.0/5
Implementation
5.0/5
Customer Support
5.0/5
Verified Customer Support

Smart Host GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Smart Host Overview

Top Alternative: Revinate (Marketing)

Smart Host Overview

Mit der Smart Host CRM Software machen Sie Ihre Gastdaten zu Gold! Gemeinsam sorgen wir dafür, dass aus Ihren Erstbesuchern loyale und umsatzstarke Stammgäste werden. Smart Host ist Ihre Lösung für professionelles Gästemanagement und personalisierte Kommunikation. Bleiben Sie nicht auf den wertvollen Gästedaten sitzen, die Sie bereits in Ihrem PMS haben. Nutzen Sie Ihre Daten, um die Qualit...

About Smart Host GmbH

Founded in 2017 | Headquarters in Berlin Germany | 23 employees

Integrates with

  • Property Management Systems
  • In-Room Hotel Tablets
Browse integrations (5 verified)

Pros & Cons

Like 97% recommend

General Manager

Smart Host is easy to use, campaigns are suggested automatically by the tool and the offered campaign templates can be filled easily by the receptionist. But the best thing about the software is that the success of each ...

Hotel Owner

Not only our guests love our beautifully designed newsletters but also our reception. Smart Host has revolutionised our daily work at the reception. Today, we can realise campaigns much more efficiently and with signific...

General Manager

Pre-stay emails enrich our guest profiles significantly and upselling is much easier now. Also the email campaign process has become more efficient since they are suggested, can be prepared, sent and evaluated by the num...

General Manager

We are very happy with the software. Smart Host is constantly improving and adding service. There are only some little tweaks I could think of, such as having more pre-existing templates to choose from.

General Manager

- more advanced analytic functions - some more flexibility in the campaign builder So far, we are very happy with the current product and support offered by Smart Host.

Hotel Owner

We would like to see better monitoring and figures of the results of the pre-and post-stay messages. In Order to have an overall view of how the current performance is.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The collaboration of the smart host offer manager and ibelsa consolidates the classic request management process with real-time availability! The hotelier benefits from automated processes. This boosts sales, saves time and reduces your workload.

by Ricarda Müller (ibelsa GmbH) on July 20, 2022

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

The smart host offer manager in collaboration with ibelsa are offering a unique real-time availability. even hours or weeks after the request for the guest. Even hours or weeks after their request, guests can check if their chosen room is still available and book it directly.

by Ricarda Müller (ibelsa GmbH) on July 20, 2022

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

We can only recommend this product to hoteliers who deal with enquiries on a daily basis in order to optimise and digitalise their work processes. The guest has the enquiry process in his own hands and can also choose between different categories and select the most suitable offer for him.

by Ricarda Müller (ibelsa GmbH) on July 20, 2022

See more answers (1)
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GETTING STARTED

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Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • Europe
VERIFIED MARKETS
  • Italy
  • Germany

3 Verified Smart Host GmbH Reviews

Likelihood to Recommend
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This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hotel CRM & Email Marketing providers. It is advised that you ask for recent references before proceeding.

June 24, 2022

Smart Host Review: A Very good System for smal hotels with many regular guests

Hotel Owner from Resorts in Titisee-Neustadt (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Not only our guests love our beautifully designed newsletters but also our reception. Smart Host has revolutionised our daily work at the reception. Today, we can realise campaigns much more efficiently a...

What do you dislike or think could be improved?

We would like to see better monitoring and figures of the results of the pre-and post-stay messages. In Order to have an overall view of how the current performance is.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 22, 2019

Smart Host Review: Smart Host is powerful software, many functionalities and GDPR compliant

General Manager from Other in Ehrenburg (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Pre-stay emails enrich our guest profiles significantly and upselling is much easier now. Also the email campaign process has become more efficient since they are suggested, can be prepared, sent and eval...

What do you dislike or think could be improved?

We are very happy with the software. Smart Host is constantly improving and adding service. There are only some little tweaks I could think of, such as having more pre-existing templates to choose from.

Customer Support
5
Ease of Use
4.5
Value for money
5
Implementation
5

March 19, 2019

Smart Host Review: Easy to use & great results

General Manager from Other in Ehrenburg (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Smart Host is easy to use, campaigns are suggested automatically by the tool and the offered campaign templates can be filled easily by the receptionist. But the best thing about the software is that the ...

What do you dislike or think could be improved?

- more advanced analytic functions - some more flexibility in the campaign builder So far, we are very happy with the current product and support offered by Smart Host.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$2501-$7500
Monthly subscription (Flat)
$500/month-$1500/month
Monthly subscription (/room/month)
$7/room/month - $10/room/month

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