Review of Experience Hotel

10
A reliable and efficient hotel CRM for email marketing campaigns, where the data is reliable
Responsable Digital from 25-49 room Bed & Breakfast & Inns in Paris (France)
Verified
9 months ago
What do you like most?
A functional solution, with rich data and solid integrations (especially with Mews). Responsive contacts, simple commitments and kept. Overall, everything you expect from a hotel CRM on a daily basis. The CRM is reliable and efficient. The analyzed and visualized analytics data is good. The teams are responsive, professional and keep their commitments, which reinforces trust. Overall, the tool perfectly meets the daily needs of a hotel establishment.
What do you dislike or think could be improved?
The personalization of pre-stay and post-stay communications in the back office could be optimized, particularly with a more user-friendly page builder. Furthermore, the development of the B2B component would offer new usage perspectives and strengthen the solution's versatility.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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