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Review of Canary Technologies

10
The needed addition for all hotels!
General Manager from 50-74 room Bed & Breakfast & Inns in Palestine (United States)
Verified
1 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Contactless Check-in
Guest Messaging Software
What do you like most?
The contactless check-in has helped us out tremendously. The guests that have used it have responded well and enjoy the hassel-free arrival. The cyber security and fraud prevention is a must in todays society. Makes the guests feel at ease also. The software is very user friendly. Being able to message the guest before they arrive helps with requests or passing on information.
What do you dislike or think could be improved?
We use the guest messaging frequently. The AI responses at times, make some matters worse. Would like a way to tuen it off, other than in the individual chats. The AI responses should reflect they are coming from and AI. On 3rd party pre-paid reservations that are same day, if the front desk has not processed the VCC and the guest makes use of the pre-check-in, it will transfer that card over, make it primary and charge it. We then have to reverse the guests card and charge the VCC.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A

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