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Review of SALTO Systems

1
Great Product, Terrible Service and Inaccurate Pricing
Owner Boutique Hotels in London (United Kingdom)
Verified
4 years ago
Products Reviewed
Hotel Keyless Entry Systems
What do you like most?
The product itself is good, we've had a Salto system for the last 2-3 years and it's always worked very well for us.
What do you dislike or think could be improved?
Customer service is terrible and pricing is 'unclear' to put it mildly but we have come to learn that any opportunity for Salto to charge they will charge and then some. Any interaction with the Sales Manager/Account Manager we've found is always tricky and usually very infuriating. We asked before we had the system installed if there were any mandatory ongoing charges and were told there weren't but after installation it turns out there were and we were expected to pay an annual service fee. We were persuaded to pay extra to upgrade the locks we purchased to those with wireless mobile functionality, but again they didn't say that there would be an ongoing annual charge (costing much more than the initial upgrade cost each year) in order to maintain this functionality. The wireless mobile functionality is extremely clunky to use and often doesn't work, so we're just going to let that lapse. The training was very poor, just a day on site when the system was first commissioned to train us face to face, but no notes or anything left behind in writing for us to refer to afterwards other than the notes we made and what we can remember. The tech team customer service are always efficient when we speak to them on the phone, but in general the customer service / account management is terrible and we would not go with Salto again when it's time to change our system.
0.5
Terrible
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
2.0/5
Implementation
2.0/5

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