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Review of HOTELTIME

10
HotelTime reports, payments and support
General Manager from 50-74 room Boutique Hotels in Riga (Latvia)
Verified
4 days ago
Products Reviewed
Property Management Systems
What do you like most?
As I hotels General Manager I mostly use reporting system to provide reports to main office and others. Report system is simple, I can get any report I need in a heartbeat. I don`t need to search any report with articles, I have all of them in one place. Regarding the payment system it`s a bit complex but understandable, when you start working with invoices, proformas etc. then everyday its more easy to use. One of the best features is that we need only company VAT number to add all necessary information about the company inside the invoice, proformas etc. Also we have integrated HotelTime with our cash register so all the payments are going trough HotelTime. This is perfect for us to get accurate reports. Also support system is very good, any question we need to ask support team are always there for us. They help us to improve our knowledge about this PMS system and any issues we have they are answering us in coupe of minutes. To summarize all this - I would definitely recomend HotelTime to other hotel, restaurant, SPA colleagues, because its really easy to use and gives you all the reports and payments options you will ever need.
What do you dislike or think could be improved?
At the moment it would be a bit hard to tell what should be imporved in HotelTime PMS system. These guys are always making new updates and if something wasn`t working yesterday then its working today. There is one thing, one extra that we are waiting for sometime and we do hope that HotelTime will fix it, its translator. We can translate evey invoice etc. to English but there is some issues to get them all to Latvian as well. This is not a big problem, but if they should improove something then it`s definitely translation option. All other thing I guess ir working fine and my employees are mostly using the system and there is no complains about. Even new employees who has never worked in hotels and are just starting to use HotelTime are quickly learing all the features they can provide us, thank you so much for all the support.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Veronika z. from HOTELTIME replied
Your feedback is a gift, and we're thankful for the opportunity to learn and improve. We're taking your suggestions to heart and working diligently to enhance your future experiences with us.

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